“Technologicaldevelopment,legislative change,and expansion <strong>of</strong>the capabilities <strong>of</strong>human resourceshave all played a keyrole in convincingglobal andregional investorsthat investmentopportunities areavailable in ourdynamically growingmarket.”Dr. Fawaz Zu’bi, <strong>Jordan</strong>’sMinister <strong>of</strong> Information andCommunications Technology<strong>Jordan</strong> ICT Forum: “A Global Meeting <strong>of</strong> the Mindsin the Heart <strong>of</strong> Digital <strong>Arab</strong>ia”John <strong>Chamber</strong>s <strong>of</strong> Cisco Systems Cites Explosion <strong>of</strong> ICT Use in the <strong>Arab</strong> World<strong>Jordan</strong> recently staged its third Information andCommunications Technology (ICT) Forum, asuccessor to Forums that the Hashemite Kingdomhosted in 2000 and 2002. The September 14 & 15event, held on the shores <strong>of</strong> <strong>Jordan</strong>’s Dead Sea, focusedfor the first time on the regional ICT sector with a viewto consolidating the regional market, taking advantage<strong>of</strong> economies <strong>of</strong> scale, and promoting a more competitiveinvestment climate in the <strong>Arab</strong> world.“The Forum set the agenda for future developmentand growth <strong>of</strong> the region’s ICT market throughpromoting a path <strong>of</strong> a regional cooperation and synergy,”says Dr. Fawaz Zu’bi, <strong>Jordan</strong>’s Minister <strong>of</strong> Informationand Communications Technology. “Technologicaldevelopment, legislative change, and expansion <strong>of</strong> thecapabilities <strong>of</strong> human resources have all played a keyrole in convincing global and regional investors thatinvestment opportunities are available in our dynamicallygrowing market.”As if to underscore this point, John <strong>Chamber</strong>s,President and CEO <strong>of</strong> Cisco Systems, noted that therehas been a 219 percent increase in Internet usage in theMiddle East during the period 2000 – 2004. Regionalleaders included Saudi <strong>Arab</strong>ia (650 percent increase),Egypt (500 percent), Bahrain (389 percent), Qatar (320percent), and <strong>Jordan</strong> (273 percent). <strong>Chamber</strong>s stressedthat future jobs will migrate to those nations with thebest educated work forces, the most supportive governments,the most reliable infrastructures, and the mostinnovative programs.Said <strong>Chamber</strong>s: “The ICT market in this region isa dynamic and growing area, and I believe internationalenterprises recognize the value <strong>of</strong> the potential technologyopportunities available. I truly believe <strong>Jordan</strong> can playa key role in shaping the region’s critical technologyinfrastructure to create unprecedented growth, education,and productivity opportunities.”This year’s Forum drew more than 600 delegates fromaround the world and featured 40 speakers, includingH.M. King Abdullah II <strong>of</strong> <strong>Jordan</strong>. The Hashemite Kingtouted the many advantages <strong>of</strong> <strong>Jordan</strong> as an ICT hub,but he admonished the <strong>Arab</strong> world against resting on itslaurels. “As we move forward, the world moves faster,”he said, noting that the Middle East and North Africa(MENA) region is responsible for just 1.5 percent <strong>of</strong> worldexports and that only one out <strong>of</strong> three citizens in theregion is able to find local employment.<strong>Jordan</strong> used this year’s Forum to launch the <strong>National</strong>ICT Policy and Strategy, inaugurate <strong>Jordan</strong>’s <strong>National</strong>Broadband Network, draw attention to <strong>Jordan</strong>’s e-Governmentprogram, announce the privatization <strong>of</strong> <strong>Jordan</strong>’s postalservice, and highlight an important new initiative to increasePC penetration and Internet uptake in <strong>Jordan</strong>.At the Forum, the Information Technology Association<strong>of</strong> <strong>Jordan</strong> (int@j) announced that <strong>Jordan</strong>’s ICT sectorachieved 30 percent growth in revenues during the pastyear, with a particular increase in national exports.According to Int@j, domestic revenues <strong>of</strong> theKingdom’s ICT sector topped $226 million, achievinga growth <strong>of</strong> 20 percent compared to 2002. As for exportrevenues, they achieved 74 percent growth, reachingnearly $70 million. Total revenues for the ICT sectorhit $295 million, achieving a 30 percent growth incomparison with 2002.“Over the last few years, the ICT sector in <strong>Jordan</strong>has succeeded in positioning itself among the leadingand fastest growing markets in the region; the results<strong>of</strong> our exports are further pro<strong>of</strong> <strong>of</strong> the capabilities <strong>of</strong>this dynamic sector in sharing its expertise and solutionswith regional and international markets,” noted MarwanJuma, Chairman <strong>of</strong> int@j. “The development and thegrowth <strong>of</strong> the ICT sector has played a crucial role increating new job opportunities and has been one <strong>of</strong> thekey contributors in the growth <strong>of</strong> other sectors.” ✦Marketing ICT and Extending <strong>Jordan</strong>’s REACHTwo years ago, Craig Barrett, President & CEO <strong>of</strong>Intel Corporation, noted that <strong>Jordan</strong> has “set aprecedent for change in the Middle East region. It hasdemonstrated the achievements that can result fromstrong cooperation between the public and privatesectors, particularly in the field <strong>of</strong> information andcommunications technology (ICT).”This is high praise from one <strong>of</strong> the world’s ICTpioneers. But it wasn’t always this way. A decade ago,<strong>Jordan</strong>’s Information Technology (IT) sector was virtuallynon-existent. Then came the REACH Initiative.8 November/ December 2004 • <strong>US</strong>-<strong>Arab</strong> Tradeline“For private firms, it was easy to blame governmentbureaucracy for lack <strong>of</strong> growth in the IT sector. Wewere given the opportunity to identify those obstaclesand suggest solutions to overcome them,” says KarimKawar, <strong>Jordan</strong>’s Ambassador to the United States, whowas one <strong>of</strong> the driving forces behind the REACH initiative.“Some saw it as a major challenge, to get fiercecompetitors to sit in the same room and discuss thefuture <strong>of</strong> this nascent industry. Some <strong>of</strong> us saw it as agreat opportunity!”continued on next page
continued from previous pageIn October 1999, Kawar and his colleagues in the<strong>Jordan</strong> Computer Society sent a report to H.M. KingAbdullah II outlining an ambitious strategic planthat would turn <strong>Jordan</strong> into a regional ICT leaderand internationally recognized exporter <strong>of</strong> ICTproducts and services. Within five years, the reportnoted, the fruits <strong>of</strong> the REACH Initiativewould create 30,000 new jobs,attract $150 million in foreign directinvestment, and generate $550 millionin annual IT exports.Today, five years after the launch <strong>of</strong>REACH, it is clear that the program hasnot hit all <strong>of</strong> its targets – in part because<strong>of</strong> recessions in the global ICT market, aswell as violence in the Middle East. Butthe REACH Initiative has accomplishedsomething that no one thought possible in the 1990s: Ithas developed an internationally competitive IT industryin <strong>Jordan</strong> – one that attracts foreign and local investment,generates high-value jobs, modernizes the nation’s publicand private sectors, and positions <strong>Jordan</strong> favorably in theworld’s increasingly important knowledge-basedeconomy.The REACH Initiative has also fostered unprecedentedlevels <strong>of</strong> cooperation between <strong>Jordan</strong>’s governmentand the business community. According to REACH4.0, the most recent report prepared by the InformationTechnology Association <strong>of</strong> <strong>Jordan</strong> (Int@j), “Public-privatepartnerships in <strong>Jordan</strong> have never been stronger or moredynamic, with the Ministry <strong>of</strong> Informationand Communications Technology(MoICT) working side by side with<strong>Jordan</strong>’s IT industry association.”As a result, according to this samereport, “REACH is now part <strong>of</strong> a trulynational initiative for achieving e-readinessand beyond. The momentum thatthe launch <strong>of</strong> REACH first sparked hasinspired a host <strong>of</strong> new initiatives designedto employ technology as a tool forbridging the digital divide and enhancing the lives <strong>of</strong>all <strong>Jordan</strong>ians.”For more information about the REACH Initiative,check out its Web site at www.reach.jo. Ofparticular interest is the 2004 REACH 4.0 report,“An Updated Strategy and Action Plan for H.M.King Abdullah II.” ✦<strong>Jordan</strong> has “seta precedent forchange in theMiddle East region.It has demonstratedthe achievementsthat can result fromstrong cooperationbetween the publicand private sectors,particularly in thefield <strong>of</strong> informationand communicationstechnology (ICT).”Craig BarrettPresident & CEO <strong>of</strong>Intel CorporationThe REACH Initiative: Why It Has Flourished in <strong>Jordan</strong><strong>Jordan</strong> is on the cutting edge <strong>of</strong> ICT developmentin the <strong>Arab</strong> world. The centerpiece <strong>of</strong> this effort isthe REACH Initiative, which has become a worldclassprogram thanks to <strong>Jordan</strong>’s visionary leadershipand a remarkable partnership between that nation’spublic and private sectors.Five years ago, the founders <strong>of</strong> REACH pinpointedthe importance <strong>of</strong> developing a home-grown ICTindustry in these terms:“Rapid growth and accelerating innovation –central characteristics <strong>of</strong> the ICT industry – <strong>of</strong>ferenormous opportunities. As with the IndustrialRevolution before, the timing, positioning and actions<strong>of</strong> nations will determine those who will benefit fromthis Knowledge Revolution, and those who will beleft behind. It creates a great sense <strong>of</strong> urgency, sincedelay will lead to incalculable opportunity costs,making catching-up ever more difficult.”The REACH Initiative, supported by <strong>US</strong>AID’sAchievement <strong>of</strong> Market-Friendly Initiatives and Results(AMIR) Program, is a comprehensive framework thatembraces actions in terms <strong>of</strong>:Regulatory FrameworkEnabling Environment (Infrastructure)Advancement ProgramsCapital & FinanceHuman Resource Development<strong>Jordan</strong> is uniquely qualified to excel in Informationand Communications Technologies for a variety<strong>of</strong> reasons:<strong>Jordan</strong>’s favorable location and position in theregional market. Its talented workforce, bilingual<strong>Arab</strong>ic/English language capabilities, extensiverelationships in the region, and time-zone localadvantages, favorably position <strong>Jordan</strong> with respect topotential competitors.Human-resource intensity. S<strong>of</strong>tware and ITservices require skilled human capital. <strong>Jordan</strong>’s welleducatedworkforce provides a comparative advantagefor these activities. Students are enrolling in computerrelateddisciplines in record numbers, and there is anatural inclination and enthusiasm for developingIT skills that owes much to the country’s relativelyopen intellectual environment.Lack <strong>of</strong> distance or transportation constraints.Unlike manufacturing and tourism, which are affectedby transportation mechanisms, s<strong>of</strong>tware services area “distance-less” industry. Its inputs and outputs aretransmitted electronically, and there is relatively littlefluctuation when it comes to disruptive externaldevelopments.Low start-up capital requirements. This makesit easier and less risky for market entry by <strong>Jordan</strong>ianfirms, particularly small and medium-sized enterprises(SMEs). ✦“As with theIndustrial Revolutionbefore, the timing,positioning andactions <strong>of</strong> nationswill determinethose who willbenefit fromthis KnowledgeRevolution”REACH InitiativeNovember/ December 2004 • <strong>US</strong>-<strong>Arab</strong> Tradeline9