SIP VOIP Network - ANDA TELECOM INDIA
SIP VOIP Network - ANDA TELECOM INDIA
SIP VOIP Network - ANDA TELECOM INDIA
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Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004<strong>SIP</strong>IVR 6800GSOverview & ApplicationsWelltech Computer Co., Ltd.
VoIP Enhance Service Opportunities• Basic call profit is going down• Customer need more than basic call• Key to differentiate from others• Single bill for multiple service• Enterprise service• Easy to management• Reduced cost of ownershipWelltech Computer Co., Ltd. Samuel Sung, Nov. 2004
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004Service Brain – <strong>SIP</strong>IVR 6800• An enhance service developing platform• Unaware of difficult <strong>VOIP</strong> <strong>SIP</strong> protocol• Full Web easy drag & drop developing &debugging environment• Call logical and intelligent by call flow• Optimized and dedicate H/W platform for<strong>VOIP</strong> IVR• Rich set of building components speed upthe time to market
Developing Environment• Full Web Based GUI• Easy Drag & Drop Call Flow Editor• Real Time GUI Debugger• Detail Real Time Log• Variable Watch/Edit• Project/Channel Manager• Prompt/File ManagerWelltech Computer Co., Ltd. Samuel Sung, Nov. 2004
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
<strong>VOIP</strong> Support• RFC 3261 <strong>SIP</strong> UDP support• <strong>SIP</strong> register and outbound proxy support• <strong>SIP</strong> call on-hold, transfer service• Voice codec: G.723.1, G.729A, G.711• Call based codec selection• DTMF collection via <strong>SIP</strong> INFO/RFC2833• Upto 120 universal <strong>VOIP</strong> channelsWelltech Computer Co., Ltd. Samuel Sung, Nov. 2004
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004Basic Components• Variable Operation• Free text Expression• Encryption/Decryption/MD5• File/INI operation• Time/Working Hours• External/Internal Job• Conditional Branch• RADIUS Interface
Flow Control Components• Call Flow Start/Stop Hook Flow• Hang-up Hook Flow• Channel Start/Stop Hook Flow• Sub Function• Sub Flow• External Hook Support• Uninterrupted ProtectionWelltech Computer Co., Ltd. Samuel Sung, Nov. 2004
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004IVR Components• Inbound/Outbound Call Handle• Call Bridge & Transfer• Digit Manipulation• Voice Playing/Background Playing• Http Voice Play Back• Voice Recording• DTMF Send/Receive• Play List Support
Database Components• Database Connection Pool Management• DB Connect & Disconnect• SQL Cursor & Fetch• Output Field Mapping• SQL Transaction ProtectionWelltech Computer Co., Ltd. Samuel Sung, Nov. 2004
What can we do with <strong>SIP</strong>IVR 6800?• <strong>VOIP</strong> Prepaid Service• <strong>VOIP</strong> Call Back System• IP Centrex• Coloring Ring Back Tone• Announcement Service• Audio BroadcastingWelltech Computer Co., Ltd. Samuel Sung, Nov. 2004
What can we do with <strong>SIP</strong>IVR 6800?• Auto Attendant• Voice Mail System• Centralized IVR• Outbound Dialer System• VoIP Call CenterWelltech Computer Co., Ltd. Samuel Sung, Nov. 2004
<strong>VOIP</strong> Prepaid Service<strong>SIP</strong> ProxyServerRADIUS ServerDB ServerAAADB QueryPrepaid IVRCollect InfoWG5250<strong>SIP</strong>IVR 6800PSTN<strong>SIP</strong> <strong>VOIP</strong> <strong>Network</strong>One Channel BridgeAuto Disconnect0932222333LP 201Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004WS6500 Integrated PrepaidAAARADIUS Server<strong>SIP</strong> ProxyServer<strong>SIP</strong>/reportInfoUser ID/PasswordDNIS CollectionWG5250<strong>SIP</strong>IVR 6800PSTN<strong>SIP</strong> <strong>VOIP</strong> <strong>Network</strong>RTPRTP0932222333LP 201
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004Universal Call Back Service<strong>SIP</strong> ProxyServerRADIUS Server/DB ServerAAADB queryGet ANIAAA & DisconnectPush JobWG5250<strong>SIP</strong>IVR 6800PSTNRTP<strong>SIP</strong> <strong>VOIP</strong> <strong>Network</strong>IVR and Get DNISAAAOne Channel Bridge0932222333LP 201
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004Integrated CRBT ServiceCRBT DB<strong>SIP</strong> ProxyServerGet ANI/DNISQuery DBPlay CRBTCRBT RTPCRBT RTPTalking RTP<strong>SIP</strong>IVR 6800<strong>SIP</strong> <strong>VOIP</strong> <strong>Network</strong>User AnswerLP 201
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004Announcement Service<strong>SIP</strong> ProxyServerBased on ANI or DNISPlay AnnouncementRTPRTPTalking RTP<strong>SIP</strong>IVR 6800<strong>SIP</strong> <strong>VOIP</strong> <strong>Network</strong>No AnswerUser BusyLP 201
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004Outbound Dialer/Audio Broadcast<strong>SIP</strong> ProxyServerDBJob ServerPush JobDB QueryPlayAnnouncement<strong>SIP</strong> <strong>VOIP</strong> <strong>Network</strong><strong>SIP</strong>IVR 6800Based on DB or JobCall MakingWG5250LP 201WG5250PSTN
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004Centralized IVRUSA PSTNDB QueryWG5250<strong>SIP</strong>IVR 6800<strong>SIP</strong> <strong>VOIP</strong> <strong>Network</strong><strong>SIP</strong> <strong>VOIP</strong> <strong>Network</strong>IVR Service for <strong>VOIP</strong>and PSTNChina PSTNWG 38xxWG5250TWN PSTN
Welltech Computer Co., Ltd. Samuel Sung, Nov. 2004<strong>VOIP</strong> Call CenterCTI ServerIVR ServiceCTI Transfer<strong>SIP</strong>IVR 6800BackendSystemPSTNWG 5250IP-PBX<strong>VOIP</strong> Call CenterService <strong>Network</strong>Agent<strong>VOIP</strong> <strong>Network</strong>Agent
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