The power of Eureka Digital - Primayer

T E C H N O L O G Y N E W S F R O M P R I M A Y E R
The power of Eureka Digital
Eureka Digital makes a welcome
addition to the Eureka and
Enigma family of leak
correlation systems. The new
correlator builds on the award
winning pedigree of Eureka.
The Eureka correlator has been a
worldwide success in the battle against
leakage, ultimately winning the Queens
Award for Innovation (see back page)
and proving both well liked and highly
effective in finding leaks.
Optimum performance
Eureka Digital is based upon the same
technology developed for the successful
Enigma multi-point correlation system.
This provides the ultimate in leak
location performance even on large
diameter and plastic pipes. An optional
third sensor facilitates velocity
measurement and thus further reduces
the incidence of dry holes.
Delayed recording – Enigma mode!
Delayed recording mode offers a
number of benefits. It gives operation
beyond radio range as well as assisting
operation in
difficult traffic
situations. In
effect the
transmitters become
Enigma loggers,
offering recording of
data and re-analysis to
further improve leak location
performance.
Flexible and friendly operation
Eureka Digital incorporates many
friendly user features. These include:
■ Easy to use single screen operation
■ A correlation confidence indicator
■ Advanced sound filtering tools
It is available in a number of
platform options ranging from,
software only to a ruggedised tablet
computer, able to operate with other
field software. An optional direct
transmitter connection to pipe is also
available making the system very
street-work friendly.
World Water Issues
According to the International Water Management
Institute (IWMI), one third of the world’s population is
short of water…and the situation is deteriorating – fast!
New
PrimeProbe ® 2 -
better all
round!
Primayer launch a new flow
meter with improved capabilities
and more affordable price.
The introduction of Digital Eureka,
along with Enigma-Compact (reported
on page 2), now provides a powerful
family of correlating technologies.
These offer considerable choice to
potential users.
Launch of Enigma Compact and Omikron Digital.
Inside this issue Comprehensive Enigma technology feature XiLog – Case study plus innovations and enhancements
Socrates comes of age ‘D-Day for Leakage’ workshop PrimeLog still a preferred choice
I S S U E N I N E
PrimeProbe ® 2 is a rugged device featuring no moving parts,
specifically designed for easy installation. It now provides for
accurate flow measurement down to velocities of 10mm/sec in
pipes from 80mm to 8000mm diameter, even in waters of low
conductivity. It also has up to 6 years of battery life (at 15 second sampling)
and is available in two versions (Remote or Compact) both offering the very
highest specification.
Extensive R & D has resulted in a rugged new tip design for the flow meter. In addition, a new
probe sensor design has been developed to increase reliability without decreasing performance.
In response to customer demands PrimeProbe ® 2 is available with an optional carry case which
accommodates the probe, a gauging rod and also a logger.
Importantly, PrimeProbe ® 2 has not only advanced the technology and robustness, it has now
made them more affordable, offering considerable savings over earlier alternatives.
P R I M A Y E R

New Omikron Digital - High
performance ground microphone
The latest digital technology ground
microphone is now available offering a
new level of sensitivity in leak location.
In the process of evaluating Leak Sizer
there has been near unanimous praise
for the effectiveness of the ground
microphone.
■ Very high quality acoustic
performance.
■ Bluetooth link to sensor to eliminate
cable noise
■ Minimum noise level display feature
■ Multiple leak noise recording
■ Graphical display of leak noise
frequencies
Whilst it is rightly appealing to
report on new products,
sometimes it is at the expense
of a long serving success story.
PrimeLog is just such a case,
demonstrating impressive
service and strong sales in
recent years.
The PrimeLog data logger was the
very first product launched by Primayer.
Most of these units are continuing to
provide excellent service after well over
10 years of hard use. This success has
come from both the core design
features of the original product and the
ongoing software enhancements to
make data capture, processing and
accessibility as easy as possible.
Sales of PrimeLog have continued
New
Omikron
Digital
High performance ground microphone and advanced leak
sizing software demonstrate their value.
Successful Leak Sizing
For only a small additional investment,
Omikron Digital can be upgraded with
the powerful Leak Sizer software, further
increasing its capabilities. Since
appearing as a lead article in the last
issue of Vision, Leak Sizer has
demonstrated its ability to successfully
estimate the size of leaks.
Subsequent prioritising and work
planning has enabled leakage targets to
be achieved more efficiently by repairing
the high priority leaks first. For example,
trials of Leak Sizer in several water
companies have consistently shown that
36 –40% of service and communication
pipe leaks are less than 0.1 cm3/hr. These
leaks can be treated as lower priority,
pending action at a later time if required.
Leak Sizer tells you which ones!
Primayer recently assigned
Indecx Instrumentation to
help enable water engineers
within South African
municipalities, city councils
and privately owned water
boards to fully exploit the
capabilities of the latest
leakage and water network
management technologies
available to them.
Rod Potter (right) of Indecx,
pictured with Roger Ironmonger and
Steve France of Primayer, reports on
this initiative:
“For several years after the 1994
democratic elections there was
restructuring of government and
municipal departments, including
water services. Over the past few
years, water service providers in
South Africa have sought to
establish and operate the very best
water demand management policies.
Within these policies key
requirements have included;
optimum monitoring of flow rates;
adequate pressure delivery and
control; and increased levels of
leakage monitoring and
Congratulations to Emmer Services
“All at Primayer would like to congratulate our Belgium
agent, Emmer Services, who recently moved to new premises.
It is excellent to see a family run business being so successful and
we wish them well with their ongoing expansion plans.”
Roger Ironmonger
PrimeLog – still a preferred choice
at an impressive rate over the last 12
months with close to 4,000 units sold
throughout the world. Unsurprisingly,
it has found favour with
engineers and technicians
from all parts of the
Industry. Consulting
engineer Halcrow are
a good example.
They utilise PrimeLog
as a core data
gathering tool on a
large number of their
water network
management projects.
Mark Quested of Halcrow,
explains the needs that they have:
“In the UK the next Period Review
(PR09) is fast approaching and with
South African engineers supported
by Indecx Instrumentation
it the need for water service
companies to demonstrate that they
have robust asset management plans.
Thus, in the run up to this review
we are experiencing an
increase in demand for
both the construction of
new network models
and
re-calibration of
existing models”.
“In each case the
models require extensive
field tests in order to
calibrate the models against the
current performance of the distribution
system. It is imperative that the data
loggers used during field tests meet
the required specification, are easy to
management across water supply and
distribution systems.
As an established supplier of
instrumentation to the water and
waste water industry in Southern
Africa, Indecx Instrumentation will now
be fully armed with the very latest
Primayer range of technologically
advanced products. This will definitely
assist these organisation’s personnel,
as they strive to decrease the
percentage of unaccounted for water,
locate network problems and deliver
operational efficiencies”.
Rod Potter, Indecx
Indecx Instrumentation recently
exhibited the Primayer range of
products at the Sustain exhibition
which incorporates Afriwater in
Johannesburg, in August.
use and are reliable. Halcrow originally
chose the Primelog back in 2000.
These loggers have been used
successfully on ‘every field test since’,
without significant difficulties. Equally,
Primayer has always responded well to
any requests for support”.

Enigma - word spreads
around the world…
Enigma has been designed for
the industry to locate ‘better
quality’ high volume leaks and
to offer the very best
performance, even where leak
noise is very low. Since its
launch only 2 years ago, Enigma
has been implemented in 20
countries across the world and
with notable successes the word
has certainly got around.
In this issue of Vision we
are delighted to
introduce Enigma
Compact and bring
you up to date with
some of the latest
success stories and
enhancements to the
technology.
Correlating loggers - catching
leaks in the net
Multi-point correlation, to locate leaks
across an area of a water network, was
once a new approach with all the
inevitable uncertainties. Today though,
deploying Enigma in large numbers has
become a core process for many water
service organisations.
Water engineers throughout the
world have recognised the potential for
improved performance. For optimum
usage the introduction of a disciplined
approach, ensuring that staff have
the skills and procedures to take
full advantage of the system, has
proved more than worthwhile.
An example from the North of England
of a fractured main that in the past has
proven difficult to find.
Enigma Performance – Case study demonstrates the benefits.
Enigma correlates multiple
leaks over almost 1500 metres!
Detection Services
were commissioned to
undertake a water
leak survey of a
concrete trunk main,
in Fairlie, New
Zealand. Previous
methods of
investigation
employing standard
correlation equipment had called for
the installation of correlation points
every 200 metres. Although the
material cost of the correlation
points were low the man hours
involved in installing them was high.
The time involved in correlating with
standard equipment every 200m was
also high.
The previous survey conducted in
2004 had proven successful to a
certain degree with two leaks
identified along the 3 km of main.
With the Enigma system however
the entire length of trunk main was
surveyed with two deployments of
eight loggers, using the existing
correlation points, within the space
of an hour! Thus, significant savings
were passed on to the client.
Having had many successes with
the Enigma system prior to this
survey the results came as no
surprise to Neil Scrutton of Detection
Services, until he took a closer look
at the data.
Neil Scrutton:
“In the following screen shot the
two leaks identified in this
deployment are clearly shown. Very
impressive considering the total pipe
distance is nearly 1.5km!
It was also clear from the data
collected during the survey that it
would have been possible to use just
four Enigma loggers equidistant
along the 3km of main to complete
the survey. This ability to correlate
over long distances with ease is a
direct result of the sensitivity we
have experienced with the Enigma
system, combined with excellent
user-friendly processing software”.
Introducing -
NEW Enigma
Compact
Enigma
Compact has
been developed
from the full 8
logger Enigma to
offer the latest leak
location technology in a
flexible and cost effective
package. The system, which
incorporates three loggers, provides for
both day time or night time logging,
with easy to use but advanced
functionality.
This product has been
developed in response to
customer requests for a cheaper
but functional correlating tool,
primarily aimed at support staff,
whether in-house or contracted.
Whilst, Enigma Compact doesn’t
have all of the functions of
products like Eureka and Digital
Eureka, it is a very capable system
for pinpointing leaks. Remember -
if the user has the need to survey
areas of a network, the full
Enigma system should be sought.
For the person looking for a highly
effective leak location tool, built
around the latest technology, Enigma
Compact makes a very attractive
proposition.
Enigma – auto-sorting results
A recent software update now enables
Enigma to provide for ‘auto-sorting’ of
results. This offers the user faster, more
efficient analysis of results.
Pinpoint
leaks with
NEW Enigma
Compact
New Traffic Management Act for
UK - coming very soon!
The new act, which comes into effect
from 1 April 2008, will impose
requirements on utilities wishing to
undertake activities that could disrupt
traffic flows, leading to lengthy
notifications required on street works.
Enigma, Enigma Compact and
indeed the new Eureka Digital all
offer a solution for quick
Hydrophone
version
deployment, data capture,
recovery and analysis, which
could make for more efficient
working practises.

Primayer visitor, by Royal
appointment!
David Moore, Chairman
of the Prime Minister’s
advisory committee for
The Queen’s Award,
visited Primayer to
follow up on our
‘Innovation award’. The
visit was part of a
campaign across the
South East of England
to raise awareness of
the benefits that the
Queen’s Award has
brought.
In a press release of the
visit, David Moore was kind
enough to write:
“The Queen’s Award gives companies
a crucial promotional and marketing tool
in a competitive business world. It is an
internationally recognised mark of a
High level
monitoring
delivers the
benefits in Rue
des Loges, France
Intensive monitoring of a
water distribution system
using the GSM network was
identified as a solution for
improved leak management.
Mayor Jean-Claude Remaud
recognised that water was becoming
a precious and rare resource in parts
of France and that his town was no
N E W S B R I E F I N G
New Applications Engineer
joins Malaysian based team
Primayer Malaysia has expanded their
team with the appointment of an
Applications Engineer, Thomas
Cheong, pictured here on the
left. Thomas’s role is to
cover all aspects of
technical support and
David Moore and
Roger in reception.
high-class business, which opens doors
to new customers and suppliers.
Primayer is an outstanding example
of a company that fully deserves the
recognition of its staff’s efforts.”
exception! Whilst the Rue des Loges
network was sounded regularly for
leaks a more ambitious strategy of
intensive monitoring and faster
response was needed, in order to
reduce leakage further.
The solution has been to use
Phocus.sms loggers in fixed
locations, linked to the GSM
network. A noise recording is
made at key times throughout
the night. As soon as a leak is
identified an alarm message is sent to
either the central computer, or via
SMS message, to the mobile phone of
the call out team. Leakage engineers
can then intervene.
“Initially, this was undertaken as
a limited trial to prove the technology
and new method of working. With
excellent results the new technique
will now gradually cover the whole of
the network. It will permit us to
target the parts of the network that
are sensitive to leakage and to renew
sections by priority”, reports Olivier
Gester, director of the Vendée area.
training of Primayer products, either
when taking place in the Primayer
Malaysia office or on site.
Thomas graduated in June of this
year in Computer and Communications
Engineering majoring in communications
at the University of Putra, Malaysia. His
knowledge will be a great asset to
Primayer Malasia. He has
experience in customer facing
roles, is fluent in Chinese,
Bahasa Malaysia and English
and has a basic
Socrates comes of age
Socrates is finding renewed favour as the importance of
seasonally accurate customer night use information is becoming
ever clearer. This is especially so in areas of the network where
leakage is proving difficult to reduce further.
What is Socrates?
Socrates incorporates a very fast sampling data logger with a large memory.
Fast sampling enables Socrates to cut through intermittent use, penetrating to
the relatively stable underlying night time core flows. The system also uses
unique filtering algorithms to eliminate false measurements in order to obtain
reliable night use information. This provides clarity to those managing the water
networks.
What benefits can it deliver?
The determination of
accurate customer night use
can provide more robust
reporting information,
whilst also helping target
leakage more efficiently
within District Meter Areas
(DMAs).
For some users Socrates
could provide the justifiable
evidence that the actual
leakage levels are lower than previously reported, whilst for others it may
strengthen a case for extra investment in leakage reduction.
Many UK water companies use individual household monitors to measure
per capita consumption but this can be unreliable especially during summer
months. It can also be costly. Socrates is highly cost effective as 50 Socrates
units could easily monitor 100,000 properties and with greater accuracy!
Case Study example in Severn Trent Water
Until recently customer night use has been derived solely from existing
individual household monitors. However, it was identified that Socrates derived
data could improve the accuracy of this important information, particular during
the summer months, by efficiently monitoring more properties,
Severn Trent Water has procured approximately 100 Socrates units. Most of
these are deployed on consumption monitor areas to collect the night use data
for clearly definable types of domestic consumers (ACORN groups). This data
can then be used to arrive at a ‘most likely’ legitimate night use in any DMA,
where the make up of ACORN groups is known.
Severn Trent Water believe that Socrates should prove its value as an
important and cost effective part of its determination of accurate levels of
legitimate consumption and thereby reported leakage. By applying the data to
DMA’s, it is also likely to be possible to achieve higher levels of efficiency in
targeting leakage.
A full technical paper reporting on the case study above is available
from Joanna Morton at Primayer.
understanding of Sepanyol.
During his recent visit from the UK,
Application Engineer, Andrew MacKenzie
was provided close technical support by
Thomas on a range of Primayer products.
Service and Repair
department well established
In the last issue of Vision we
reported that a fully staffed
and equipped Service and
Repair department had
been established at the
Denmead office. This has now been
managed by Ben Waldron for over a
year, providing rapid support to
customers from both the UK and
overseas.
Ben Waldron:
“With an established team working
closely with our customers, we
have been able to meet their
requirements consistently
and with this continuous
improvement the service
will get even better.”
P R I M A Y E R

XiLog.wmr pleases all
the customers!
Jenny Mckeown explains how
XiLog.wmr is enabling her team
to provide better information
to its customers, as well as
benefiting the Three
Valleys Water
business.
Three Valleys
Water, Commercial
Development
Department was
searching for
some time for a
data logger that
could be offered
to its commercial
customers. These range
from all types of industries
to government run
establishments such as hospitals,
schools and universities.
“XiLog.wmr was chosen for a
number of reasons. It was obvious
that it offered a highly cost effective
solution, something desirable to the
purchaser and the customer! Three
Valleys Water was also impressed by
the technical capabilities of the system,
which allows the consumption data to
be viewed in both report and graphical
format over the internet. IT Managers
were pleased that no software was
needed to be installed on their
systems, whilst my team was pleased
that it gave us visibility of the client’s
water systems whenever we needed it.
Many of Three Valleys Water’s
clients are driving forward with their
Practising engineers and other
Industry experts recently
gathered for a comprehensive
Technical Workshop held at a
historical venue.
The Technical Workshop was held
at the UK National Codes Centre,
own ‘green business’ initiatives and
this has given us the opportunity to
present to them a user friendly, yet
sophisticated solution for keeping
their water systems monitored day
and night. The Xilog.wmr logger
really allows a customer to be more
proactive in water consumption
monitoring or equally more
reactive, if something
problematical occurs on
their water network. The
feature to set up an
alarm to a mobile phone
when a high or low flow
occurs has been
particularly useful.
We have also found the
Bletchley Park, on the 6th June.
Presentations focused on the very latest
Digital Technology from Primayer.
Workshop sees new
products launched
The day saw the launch of three new
products in the battle against
leakage, Eureka Digital, Enigma
Compact and PrimeProbe2, plus
other major product presentations
and some healthy discussions.
Other key activities
addressed the economic
justifications for Leak Sizer;
and the valuable and growing
role for Socrates to derive
accurate night use and leakage
in today’s leakage
management.
V I S I O N T E C H N O L O G Y N E W S F R O M P R I M A Y E R
XiLog.wmr to be a robust device
with good, workable, well thought
out features. In simple terms, we are
offering loggers to our customers
that we truly can say we are happy
to sell and the growth of orders has
proved this. Client feedback so far
has been more than
encouraging and the
loggers are proving
themselves to be
a real asset”.
Jenny
Mckeown
Three Valleys Water,
Commercial Development
Department.
Digital Day for Leakage…!
Photographs courtesy of Bletchley Park
Bletchley Park –
a place in history
The day also included a
presentation by Bletchley
Park staff, setting out the
importance of the code breaking
work undertaken at Bletchley Park and
the vital contribution made during the
World War II. It was no coincidence
everyone gathered on the 6th of June,
the date of D-Day!
The presentation was followed by a
guided tour around the historical site.
Attendees saw a real German Enigma
code machine captured during the war.
The opportunity was also taken to
see Colossus, the world’s very first
electronic computer, and other
historical equipment used
successfully for code breaking.
innovations
and enhancements
External SIM card access
XiLog now provides
external access to the
SIM card. This
enables the user
to change the card
without having to
open the logger
(which can be difficult
on site) or return the logger
to the factory. Therefore, in areas where
an inadequate signal is available the
user can quickly change to a different
service provider, if required. This offers
enormous benefits to the user, including
continuity of performance and efficiency.
Multiple power options
provide 24hr data access
XiLog-S is now available with multiple
powering options, making data
continuously available and thereby
enabling more proactive network
management. These include:
■ Mains power. A wide range on voltages
available throughout the world.
■ External alkaline battery pack. This
provides for 5 years of power @
8hr/day, 5 days per week
of usage.
■ External Lithium battery
pack. This will provide for 3
years of continuous power
(24 hours per day, 7 days
per week)
■ Solar power. Already operating
with solar power on 15 installations
in Ireland.
Code breaking theme –
a winner!
For added interest, Primayer
decided to set some codes of our
own, both on the invitation
and throughout the day. The winner of
the code set on the invitation was Toby
Templeton, of South East Water, who
correctly recognised the message ‘ A very
special welcome from all at Primayer’.
Well done to Toby, who won a magnum
of champagne for his efforts!

‘Cohesion and Commitment -
Key to successful support’
Andrew
Paton
Regional Sales Manager
Remember Remember to let us know know if there there is a
particular particular topic topic or issue issue you would would like us
to cover cover in a future future edition edition of Vision. Vision.
For more information contact
joanna.morton@primayer.co.uk
Andrew has recently joined
Primayer as the Regional Sales
Manager for the Southern UK.
He has worked in the water
industry for 10 years, mainly in
the field of process technology
and always with a strong
commitment to deliver the full
benefits to his customers.
Andrew certainly believes in
working closely with engineers and
managers, giving them the support
necessary to achieve longer term
goals, whilst meeting the necessary
short term targets. He sees his new
role as a ‘conduit’ through to all
aspects of the expertise within
Primayer and as such is the key
support person for the Southern
Region.
His first actions are to establish
closer links with key customers in
order to address any immediate needs
and outstanding issues. The focus will
then move to increasing awareness
and understanding of the Primayer
product range, both established and
more recently launched. In particular,
how the technology can de used to
V I S I O N T E C H N O L O G Y N E W S F R O M P R I M A Y E R
deliver effective management of
system leakage and other network
performance objectives. This will help
customers to appraise how best to
satisfy their needs, both now and
looking to the future.
What are we determined to
achieve?
■ Fully cohesive working
relationships, if necessary,
implementing improved methods
of communication between
Primayer and partners, and vice
versa.
■ Regular technical/market forums
and an ongoing training dialogue,
not only in relation to the
products themselves but also to
the best practices available to fully
exploit their potential.
The key to success will be
ultimately how the customers benefit
from the close support and initiatives
being taken. If you have a specific
need to address or would like to
know more generally, please contact
andrew.paton@primayer.co.uk
World Water Issues
Politicians are waking up to the reality of water shortages, as the
$20bn water projects bill in the US, announced in August, shows.
Technical Update - more coming soon
Technical Update was recently introduced as a new customer
support initiative. Each issue incorporates useful
information to enable users to be fully up to date with such
areas as hardware, software and best practises on a whole
range of products.
The first issue was very well received but with so much happening
within Primayer, we admit that we have been a little slower than
intended in producing the second issue. However, rest assured this will
appear in the next few months and cover a number of helpful
technical pieces.
In the meantime, if there is an area that you feel would be
particularly helpful to you or your team, please contact
support@primayer.co.uk
N E W S B R I E F I N G
Always a warm welcome
We thought it would be nice to put some
faces to the voices that will often greet
people ringing in to the Denmead office.
The front office team, of both Peggy
(left) and Jade (right), are becoming well
know for extending a warm welcome to
callers and visitors.
Successful first season
for girls football team
Primayer were enthusiastic sponsors of
Widbrook Utd U13 Girls football team for
the 2006/07 season. The girls finished
third in their 7-a-side league, an excellent
performance for their first season
together. The team is pictured with
manager Barbara Hathaway, of Primayer.
Skype – A Customer
Service Update
As many will know SKYPE is a very quick,
easy and inexpensive way of
communicating from around the world.
In order to maximise the scope for
contact with Primayer teams we had
recently implemented a policy to provide
a SKYPE option whenever possible. This
should aid fast response and make it
easier to have discussions with teams
such as Customer Services.
For some available contact details
please see the information at the bottom
of this page.
Who to Contact at Primayer
Our experienced team can respond quickly to your requests for information and assistance.
Contact us by e-mail, phone, fax and now Skype.
Sales - UK EMAIL TELEPHONE SKYPE
Joanna Morton
Sales - International
sales@primayer.co.uk +44 (0)23 9225 2228 joanna_primayer
Steve France steve.france@primayer.co.uk +44 (0)23 9225 2228 stevefrance0402
export@primayer.co.uk +44 (0)7879 437460
Sales - France (+ French speaking regions)
Eric Laumonier
Sales - SE Asia
contact@primayer.fr +33 (0)4 72 19 10 62 standardprimayersas
YS Chan
Customer Services
primayer@streamyx.com +60 (0)3 5121 2428 yschan839
Support Hotline support@primayer.co.uk +44 (0) 23 9224 7319
Check out the web site which may contain the information you require, including
most frequently asked questions about our equipment: www.primayer.com