CII Communique July 2011

leadershiptowards excellenceCII-Suresh Neotia Centre ofExcellence for LeadershipProject Management Certification WorkshopProject Management certification is considered one of themost demanded credentials for managers in technologyand systems driven operational processes. A certificationworkshop, with elements like Project Analysis, ProjectMapping Techniques, PERT, CPM and Project RiskAnalysis, was conducted from 2-4 June.Workshop on OSHA: Job Safety & Hazard AnalysisHeld on 18 and 25 June and 2 July, this workshop, hadtool kit-based features such as Root Cause Analysis,DMAIC, Design Approach, Deming Cycle, PDCA (Plan-Do-Check-Act) Applications and Statistical Approach inOptimisation for Business Paradigms. It covered CTQsand VOC (Six Sigma Customer Excellence Model),SIPOC Model, Process Mapping (As-Is Process), DataAttributes (Continuous Versus Discrete), Poka Yoke(Mistake Proofing), Failure Modes and Effects Analysis(FMEA) and Cause and Effect Analysis (Ishikawa).Production & Operations Management ToolkitOccupational health and safety (OSHA) programmesidentify hazards and measure health and safety perils,set compatible safety controls in place, and providerecommendations on avoiding accidents to managementand employees in an organisation.The OSHA workshop, held on 16 -17 June, offered an indepthexposure to strategy, with tactics like selecting thejob to be analyzed, breaking the job down into a sequenceof steps, identifying potential hazards and determiningpreventive measures to overcome these hazards.Six Sigma Certification WorkshopsAssociated with manufacturing, specifically statisticalmodeling of manufacturing processes, Six Sigma is abusiness management strategy aiming to optimise outputand ensure error-free production by identifying anderadicating the causes of errors. It uses a set of qualitymanagement methods, including statistical methods,creating a special infrastructure of people within theorganization (Black Belts, Green Belts, etc.). Six SigmaCertification workshops help companies implement SixSigma processes in their organizations and foster qualityoptimisation across verticals.Operations Management ensures long-run success of theorganization through the efficient utilization of resources. Itrequires an optimal mix of both strategic and tactical skills.Specifically designed for middle to senior level executives,the workshop, held from 22-24 June, covered topicslike Capacity Planning, Breakeven Analysis, Forecasting,Aggregate Planning, Tactical Scheduling, Location Strategies,Inventory Management, Design of Goods and Services, ShortTerm Scheduling, Johnson’s Rules, and more.Strategic CRMCustomer Relationship Management has attained the roleof a strategy aimed at managing a company’s overallinteraction with the customers, clients and sales prospects.From re-attracting former customers to building a newclient base, well developed and implemented CRM cangreatly reduce the costs of marketing and client serviceby empowering person-to-person interactions, as well asusing technology to organize, automate, and synchronizebusiness processes.Designed particularly for middle to senior level customersupport and marketing managers in Retail and IT, thiscertification programme held on 28-29 June, offeredintensive exposure to CRM Concepts, Application Areaof CRM, E-CRM and Microsoft Dynamics through handsontraining on the software.Communiqué July 2011 | 51