Keeping people well - Memorial Health Center

Exceptional overall quality.MeMorial HealtH Center deMonstrates exCellenCe in Patient CareThe health of your family is a compelling priority.But to the physicians and staff at Memorial HealthCenter, it’s our greatest passion and joy. MemorialHealth Center patients were asked by Professional ResearchConsultants (PRC)* “How would you rate your overallquality of care received at Memorial Health Center?”Memorial Health Center’soverall Quality of Care(Compiled results of those who said: Very Good & Excellent)100%80%87.8%93.6%86.9%97.1%The resounding response was “Very Good,” “Excellent!”Service and quality excellence is a priority of the MemorialHealth Center organization. We are proud of the professionalswe employ, and the compassion and care they provide everypatient and visitor.60%40%20%EMERGENCY DEPARTMENTSAME DAY PROCEDURESOVERNIGHT STAYSBIRTHING & DELIVERY0Highest ratings achieved here.MeMorial HealtH Center deMonstrates exCellenCe in senior Care serViCesThe federal government unveiled a new, 5-Star ratingsystem for the nation’s nearly 16,000 Medicare and/or Medicaid-certified nursing homes. MemorialNursing & Rehab Center is among the top 12% of nursinghomes nationwide, receiving the government’s top rating offive stars.inspection results, staffing levels, and quality measures likethe frequency of urinary tract infections and pressure ulcers,and the use of physical restraints.The rating system, developed by the Centers for Medicare& Medicaid Services (CMS), is intended to help consumersmake better choices for rehabilitation or long-term care.The CMS rates each nursing home facility from a low of onestar (“much below average”) to a high of five stars (“muchabove average”) based on three key areas: state healthMemorial nursing & rehab Center* PRC - Professional Research Consultants (PRC) is in its 28th year of providing marketing research for hospitals across the United States. The company conductsconfi dential telephone interviews, capturing the perceptions of millions of patients nationwide. Research fi ndings are then shared with Memorial Health Center.Memorial Health uses these fi ndings to continuously improve and enhance patient satisfaction.10 | MEMORIAL HEALTH CENTER | AN AspIRus pARTNER