Amadeus Fact Sheet - Investor relations at Amadeus

Amadeus Fact SheetAmadeus is a leading provider of advanced technology for the global travel industry, one of the world’s fastest-growing industries.Amadeus is headquartered in Europe and is a true multinational, operating in 195 countries. Its technology, whilst invisible to the end customer, isintegral to every step of the travel process:JourneyTripPlanning &PricingBooking &TicketingChangeTicketingCheck-in &boardingOn themovePost-trip• The company employs over 11,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding(operations), and regional offices in Miami, Buenos Aires, Bangkok and Dubai. At a market level, it maintains customer operations through 73local Amadeus Commercial Organisations (ACOs).• Amadeus operates a transaction-based business model. The company is a leader in airline booking distribution, with a global market shareof over 38%, and is a pioneer in community platforms, which allow travel service providers – mostly airlines – to manage their passengers orclients.• Customer groups include providers of travel services and products such as airlines (network, domestic, low-cost, charter carriers), hotels(independent properties, chains), tour operators (mainstream, specialist and vertically integrated players), insurance companies, and road andsea transport companies, (car rental companies, railway companies, ferry lines, cruise lines); travel sellers and brokers (offline and onlinetravel agencies); and travel buyers (corporations and travellers).Amadeus has been listed on the Spanish Stock Exchange since April 2010 and isincluded in the indices IBEX 35, EURO STOXX and Dow Jones Sustainability Indexinternational (DJSI-World) and European (DJSI-Europe).• It is ranks amongst Europe’s top 250 listed companies, according to the BloombergEuropean 500 Index.• The company’s current market capitalisation of over €10 billion would place itwithin the top half of the FTSE 100, and makes it the thirteenth largest company inSpain as of January 2013.• Since Amadeus’ IPO (at a listing price of €11 per share), its shares have increasedin value by 73% as of 31 December 2012.Operational & financial performance – Strong growth, profitability, cash flow generation and debt reductionSince its launch in 1992 the company has registered solid, consistent growth, which demonstrates the strength of its Business model and itscompetitive position in a non-cyclical sector with high barriers to entry.• It also benefits from economies of scale thanks tosynergies between its two business lines: Distributionand IT Solutions.• In the last three years, revenues have grown 7.5% onaverage and EBITDA 7.7%.• In 2012, the company reported revenues of €2,910million and EBITDA of €1,107 million.• Amadeus has an excellent financial structure, havinggradually paid down debt over the last five years untilreaching the current ratio of 1.3x. The company’s greatcapacity for cash flow generation and efficient debtmanagement have allowed for this quick reduction indebt.• Amadeus’ long-term financial strategy is based on following principles: financial flexibility, medium-term debt maturities, in line with the group’scash flow profile, funding cost efficiency and diversification of funding sources.• This solid performance allowed Amadeus to revise its dividend policy at the end of 2012, increasing the proposed pay-out ratio to between40% and 50% of consolidated profit (excluding extraordinary items), compared to the previous policy, set in 2010, with a pay-out ratio ofbetween 30% and 40%.R&D – steady investment3,0002,0001,0000Revenue(EUR million)2,594 2,7072,9102010 2011 20121,2008004000EBITDA(EUR million)976 1,039 1,1082010 2011 2012Net Debt/EBITDA2.50x(EUR million)1.75x1.34xDec-10 Dec-11 Dec-12Target capital structure:1.0 – 1.5x Net Debt / EBITDA• Innovation is part of Amadeus’ DNA and is the driver behind its growth. Its investment in R&D – circa 2.4 billion euros since 2004 – placesAmadeus’ technology and distribution network in a unique position, thanks toits significant capacity and the difficulty of imitating its model.R&D Expenditure• The company invested over14% of revenues in R&D in 2012, placing it first(EUR Million incl. capitalised R&D)450among European companies by total research and development investment414in the area of travel and tourism 1 400.349 344350• Amadeus is the only company in its sector with its own global data300processing centre (in 2012 it processed over a billion searches per day).217 228 236257250200 191• Amadeus is the first provider in the sector to have transferred most of its 156150operating systems in open source (Linux, Unix), which puts it in an8.6% 9.0% 9.3% 8.8% 9.4% 10.6% 13.0% 12.7% 14.2%100excellent position to respond to the needs of providers and intermediaries50over the coming decades.0• In 2012, the European Investment Bank (EIB) granted a loan of €200 million 2004 2005 2006 2007 2008 2009 2010 2011 2012to finance the research & development of a variety of projects in the area ofR&D % of RevenueIT for airlines, airports, hotels, and rail between 2012 and 2014.80.0%70.0%60.0%50.0%40.0%30.0%20.0%10.0%0.0%1 According to the EU Industrial R&D Investment Scoreboard, published by the European Commission.

Amadeus Fact Sheet – FY 2012Overview of the company's businessAmadeus acts as an international network providing comprehensive real-time search,pricing, booking, ticketing and other processing solutions to travel providers and travelagencies through its Distribution business; and offers travel providers (today, principallyairlines) an extensive portfolio of technology solutions which automate certain missioncriticalbusiness processes, such as reservations, inventory management and departurecontrol, through its IT Solutions business.Distribution business:Amadeus began as a global distribution system (GDS) with the mission to connect travelproviders' content with travel agencies (both offline and online) and corporations in realtime. Amadeus is a content ‘neutral’ aggregator that operates across the whole of theworld’s travel space.• The Amadeus system gives access to bookable content from 430 airlines (including over 70 Low Cost Carriers), 31 car rental companies(representing over 35,000 car rental locations), 20 cruise lines, and accumulated inventories of over 250,000 hotels, 239 tour operators, 100 railoperators and 22 travel insurance companies with a wide range of local affiliates.The operating parameter which measures the performance of this business area is the number of bookings. Amadeus is the largest GDS providerserving the worldwide travel and tourism industry, with a market share of 38.6% in 2012 –air bookings made by thetravel agencies.TA Bookings(millions)• The company holds the #1 position in travel distribution in Western Europe and Central, Eastern and Southern 442 464 477Europe, as well as in faster growing emerging regions such as the Middle East and Africa and the Asia Pacific59 61 61region. This solid position permits Amadeus to offer extensive distribution reach for global and local travel content.The distribution business also encompasses a broad range of related services and IT solutions for both providers andtravel agencies: new functionalities in its distribution platform for airlines which allows them to maximise their incomeand sell ancillary services, as well as to facilitate the booking of other content such as hotels, car rental, rail or cruises;specific reservation solutions for flights, hotels, car rental and cruises; management solutions for corporate travelpolicies; and fare search engines for both traditional and online travel agencies, etc.382 402 416.52010 2011 2012AirNon-AirIT Solutions business:In line with the evolution of the sector, Amadeus diversified its operations by focusing on information technologies (IT) to deliver services spanningbeyond sales and reservation functionalities, centred on streamlining the operational and distribution requirements of its diverse customer base,especially airlines.• Altéa© 2013 Amadeus IT Group SAThe principal service of this business area is Amadeus AltéaSuite, a next-generation community platform for passengersmanagement which addresses airlines' mission-criticaloperating functions: sales and reservations, inventorymanagement and departure control (see the diagram).The Altéa platform is based on a common technicalinfrastructure and software, making it an industry first. WithAltéa, airlines outsource their operations onto a communityplatform which delivers superior operational efficiency andallows them to share information with both airline alliance and code-share partners.The Altéa suite presently consists of three main modules (see the illustrations on the right) and is complemented by a suite of solutions that seeksto improve the profitability and efficiency of the airline’s e-commerce sales and support process.Altéa represents enormous business potential for Amadeus,which serves airlines’ present and future needs in the currentindustry environment: cost reduction, including technology-relatedspend; improved customer-passenger service; and revenueoptimisation. The Amadeus Altéa programme ultimately ensuresthe delivery of much more sophisticated IT services than manyairlines could afford by themselves and at a lower and variablecost. In-house maintenance and development of IT systems forthese functions is becoming an increasingly heavy burden, evenfor large carriers.AirlinescontractedAirlinesimplementedAltéaReservationAltéaInventoryThe key metric for charging in the Amadeus IT transactional revenue business line is the number of the passengersboarded (PBs 2 ).• In 2012, the number of PBs measured by airlines using Amadeus Altéa was 563 million.• Based upon existing contracts, Amadeus forecasts over 800 million PB for 2015, which implies an increase of 42%in the number of PB processed through its platform vs. 2012.AltéaDepartureControlAmadeuse-Commerce143 121 104 112137 109 58 106600400200Passengers Boarded(PBs million)03724395642010 2011 20122 Passengers Boarded (PB): actual passengers boarded onto flights operated by airlines using at least the Amadeus Altéa Reservation and Inventory modules.

Amadeus Fact Sheet – FY 2012New Businesses:Amadeus is furthering and extending its IT solutions business through the on-going development of similar systems for rail companies, hotel chainsand airport operators, especially ground handling companies.• Altéa Departure Control System (DCS) for Ground Handlers is a community platform developed by working closely with ground handlersthat permits customers to take advantage of their expertise combined with Amadeus technology. Using its technological capabilities for airlinesas a base, Amadeus’ specific solutions for ground handlers simplifies their interactions with the airline regardless of whether or not their airlinecustomer uses the Amadeus Altéa suite of products.• Amadeus Hotel Platform, a solution for hotel chains which combines central reservation, property management and global distribution systemsinto one fully integrated platform. This platform is designed to support hotels in the current age of globalisation and expansion, enabling them torespond to changing traveller demands.• Amadeus Global Rail Sales Platform, a solution for rail-specific distribution services and a community platform developed across the railindustry that would rail travel providers both to compete and cooperate more fully with airlines, making a single ticket for a multi modal journey areality for the first time.Shareholding structureExecutive CommitteeBoard ofDirectors0.09%Treasury shares0.80%Shareholder structureAir FranceFinance5.04%Malta PensionInvestments 24,00%Iberia 10,84%Luis MarotoPresident & CEOHervé CouturierExecutive Vice President, DevelopmentEberhard HaagExecutive Vice President, Global OperationsTomás López FernebrandSenior Vice President, General Counsel & CorporateSecretaryFree float89.23%Sabine Hansen PeckSenior Vice President, Human Resources,Communications & BrandingAna de ProChief Financial Officer© 2013 Amadeus IT Group SA(1) Iberia has carried out a financial derivative transaction ("collar") over its total participation in Amadeus IT Holding S.A.(33,562,331 shares representing 7.5% of the share capital). As a guarantee of its obligations under the financial derivative,Iberia has granted a financial security over the total number of shares providing a disposal right over the shares in the benefit ofthe chargee ("acreedor pignoraticio") which has been exercised over 29,820,131 shares of Amadeus IT Holding S.A.,representing 6.66% of the share capital, although Iberia is entitled to exercise or direct the exercise of the voting rights attachedto such shares by way of a right to recall that can be exercised at any time (relevant facts with registered numbers 172247 and172254 of 7 and 8 of august 2012, respectively).(2) Malta Pension Investments is an independent and unrelated company to Deutsche Lufthansa AG and its group ofcompanies. It forms part of a group of companies owned by "Lufthansa Pension Trust e.V." and it is the entity towhich Deutsche Lufthansa AG makes contributions to finance future retirement benefits of its employees in Germany andabroad.Contact details for media:Julia SattelSenior Vice President, Airline ITHolger TaubmannSenior Vice President, DistributionFrancisco Pérez-LozaoSenior Vice President, New BusinessesAlex LuzárragaVive President, Corporate StrategyMalek NejjaiHead of Corporate CommunicationsEmail: mnejjai@amadeus.comTelephone: +34 91 582 0160Roman TownsendManager Corporate CommunicationsEmail: roman.townsend@amadeus.comTelephone: +34 91 177 1917