www.HartzellEngineTech.com Hartzell Engine Technologies Hartzell

POSITION SPECIFICATION POSITION TITLE: TECHNICAL REPRESENTATIVE REPORTS TO: DIRECTOR TECHNICAL SUPPORT www.HartzellEngineTech.com LOCATION: MONTGOMERY, ALABAMA Hartzell Engine Technologies Hartzell Engine Technologies manufactures OEM new & refurbished parts for piston engine aircraft, helicopters, military applications and light Jets. Our pursuit of excellence drives our business through the initial design to the building and testing of each unit. We take pride in our high level of craftsmanship, our people, our facilities and make every effort to provide you with the best product and service possible. Key Responsibilities: The responsibilities of this position are wide and varied; including: providing “help desk” support via phone, fax and e-­mail to users and servicers of HET’s products; conducting training classes and seminars on operating, servicing, and maintaining Hartzell products; tracking field problems and working with the Product Engineering Group to develop solutions; reviewing service literature; providing on-­‐site support for operators; attending trade shows and visiting operators and aviation facilities to answer technical questions; and adjudicating warranty claims. Key Deliverables: • Provide help desk support for customers / maintainers of our products. • Provide warranty processing support, analysis and reporting. • Assist with development of maintenance manuals and service literature. • Provide feedback to engineering regarding product improvement opportunities. • Attend IA seminars and trade shows to provide technical support and training in our products. • Develop maintenance training programs/presentations for our products. First Year Success Factors • Develop a working relationship with distribution and OE customer base. • Develop an understanding and working knowledge of the warranty database. • Develop a working understanding of each of our products: ° Through reading and understanding the maintenance manuals; ° Performing warranty tear downs, processing and investigations; ° As they relate to specific airframe / engine types; ° Learning troubleshooting procedures for their systems. Required Education/Experience: Bachelor of Science preferred or equivalent experience; A&P license required, I.A. preferred. Required Technical Competencies 1) Strong mechanical aptitude with an understanding of general aviation systems 2) Strong troubleshooting skills 3) In-­‐depth understanding of blue print reading and drawings 4) Ability to visualize from sketches, photos and verbal descriptions

5) Knowledge and use of standard hand tools and measuring tools 6) Basic understanding of inspection methods 7) Strong technical writing skills 8) Ability to read and interpret technical manuals 9) Basic understanding of Aviation vocabulary 10) Strong communication skills including the ability to present technical information 11) Basic computer skills; (Microsoft Office, Outlook, etc.) Desired Secondary Technical Competencies 1) Strong Interest in Aviation 2) Pilot’s license 3) Repair station experience Required Behavioral Competencies: 1) Adaptability – Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements or cultures. 2) Continuous Learning – Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application. 3) Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships. 4) Initiates Action – Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. 5) Manages Work -­‐ Effectively manages own time and resources to ensure that work is completed efficiently. 6) Work Standards – Sets high standards of performance for self; assumes responsibility and accountability for successful completion of assignments or tasks.