TrackworkRailcar Parts & RepairMaintenance of Way EquipmentRailcar RecyclingSignalsMetal RecyclingOur integrated products andservices set us apart in the industry.Call us today and put the power ofProgress to work for you.Fixed Plant Rail WeldingMobile Rail WeldingLocomotive Parts & RepairMain Canadian Facility:Progress Rail Transcanada478 McPhillips St., Unit 300Winnipeg, Manitoba R2X 2GBPhone: (204) 934-4327Fax: (204) 934-4295www.progressrail.com
<strong>Interchange</strong>Winter 2011 Hiver 2011Chairman: Claude MongeauVice-Chairman: Fred GreenPresident and CEO: Cliff MackayVice-President, Public andCorporate Affairs: Bruce BurrowsVice-President, Operations andRegulatory Affairs: Mike LowengerDirector, Finance and Administration,and Treasurer: Don DicksonPublished forThe Railway Association of Canada99 Bank Street, Suite 901Ottawa, ON K1P 6B9Phone: 613.567.8591Fax: 613.567.6726www.railcan.ca<strong>Interchange</strong> is published four times a year byNaylor (Canada), Inc.100 Sutherland AvenueWinnipeg, MB R2W 3C7Phone: 20<strong>4.9</strong>47.0222 / 800.665.2456Fax: 20<strong>4.9</strong>47.2047www.naylor.comEditor: Lyle FitzsimmonsPublisher: Meredith Birchall-SpencerSales Manager: Bill McDougallProject Manager: Alana PlaceMarketing: Kent AgramontePublication Director: Alana PlaceAccount Executives: Bill Biber, Grandolf Cuvos,Candace Dyck, Brenda Ezinicki, Tracy Goltsman,Ralph Herzberg, Gordon Jackson, Trevor Perrault,Blair Van CampLayout & Design: Naylor (Canada), Inc.Advertising Art: Lesley Helash©2011 Naylor (Canada), Inc. All rights reserved.The contents of this <strong>magazine</strong> may not be reproducedby any means, in whole or in part, without the priorwritten consent of the publisher.contents9 Reme<strong>mb</strong>ering the “Last Spike”Canada celebrates National Railway Day13 Making Sure the Big Stuff FitsBehind-the-scenes experts ensure logistics, safety on rails15 CP Signs Service AgreementsDeals with DP World Vancouver and TSIenhance BC port presence17 Coming <strong>To</strong>getherRAC and partners host North American Rail Summit19 VIA Focused on CustomersImprovements in service, operations the key to boosting traffic25 Vancouver Commuter Service Beyond ExpectationsOlympic surge in ridership prompts renewed quest for customers29 Putting it in WritingCN signs deals to better shipper serviceRegular FeaturesReturn undeliverable Canadian addresses to:Naylor (Canada), Inc., Distribution Dept.100 Sutherland Ave.Winnipeg, MB R2W 3C7Canadian Publication Agreement #40064978PUBLISHED DECEMBER 2010/RAC-Q0111/47057 President’s Message21 Industry News and Developments33 Index to Advertisers<strong>Interchange</strong> Winter 2011 5