Courier April 2013 - myroyalmail

email courier@abcomm.co.ukWatch weekly For daily news, visit myroyalmail.com t@RM_COURIERApril 2013 7record to celebratethe machines to distribu-Royal Mail Special Deliveryby hilary robertsonOn board... Charlietion). People don’t deviatefrom those walkways. sees the safety messagesmakes sure everyoneGatwick mail centreis celebrating an ‘We have producedGuaranteed by 9amentire year with zero more than 1,000 visuals toaccidents.reinforce the safety messageunder WCM, taken‘It’s a fantastic journey,and we’re not finished employee suggestions onyet,’ says postman and board and worked withWorld Class Mail (WCM) contractors.’Safety pillar champion Charlie was originallyRoyal Mail Special DeliveryCharlie Suddell.a CWU safety rep and he‘One of our biggest applied for the WCM Safetyrole for a six-month se-Guaranteedsuccesses was creatingby 1pmclear colour-coded walkwaysaround our pro-doing it for 14 months,condment. ‘I’ve now beencessing area. We have and I’ve really got to gripsgreen routes for pedestriansand a separate blue such an achievementwith the task,’ he says. ‘It’sParcelforce Worldwidetoroute the tugs (manuallyoperated vehicles a year; the entire teamhave had no incidents foristhat transport work from very proud.’express9signed, sealed, deliveredexpress10Our new Royal Mail protection requirementsSigned For is a good and gives customers reassurancethat their parcelchoice for smaller customers,such as online has reached its destination.traders, who need to It provides compensationexpressAMknow that their parcel cover up to £50, proof ofhas arrived safely. receipt and proof of delivery,including a signatureHome shopping is increasinglypopular and that can be checked onlinethese customers rely on us or through our new mobileexpress24to send and receive their website.parcels – according to the Nick Landon, managingdirector of our par-Ofcom user needs survey,57% agree they are morelikely in future to ordergoods that will be deliveredby post.We have launched RoyalMail Signed For (replacingRecorded Delivery) andmade improvements forour customers at the samecels business, says: ‘Othercompanies are positioningthemselves to win a biggershare of the growing parcelsmarket. But customerswill continue to chooseRoyal Mail if we consistentlydeliver the service theyhave paid for.’time, including a newlabel. The service meetsonline marketplace sellerAs easy as 1,2,3…Royal Mail Signed For isRead moreWCM success storiesin your supplementwith employeecopiespart of our updated parcelservice ranges. Consumersand small businesses cannow choose from threetypes of service: 1 Guaranteed2 Confirmed 3 Standard.The Confirmed serviceis Royal Mail SignedFor.ContractcustomersBusiness contract customerscan also choose fromthree types of service: 1Guaranteed 2 Tracked 3Standard.The simplified rangesmean customers canchoose the best servicefor their needs, whethertheir item is urgent,requires proof of deliveryor a standard untrackeddelivery.Royal Mail Signed For1st Class As I have a keen personal interest in journalism,it was really good to get the chance to watch theCourier newsroom at work and contribute to theeditorial process.It was interesting to watch the evolution of thepage drafts en route to becoming finalised copiesready to be printed, and to see the process thattakes a story from the mouth of a footman such asmyself to the pages of the Courier.It was good to see the paper highlighting theRoyal MaildangersSignedof prostate cancer, and ofForignoring therisks and potential signs, in the interview withProstate Cancer UK nurse Stuart Little. It is, ofAdam Pigott, postman, SheffieldSouth-West delivery office2nd Classguest EDITOR’S CoLUMNGood signsby Lisa mobleyStaff at Loughborough delivery officehave worked hard to reduce customercomplaints about Signed Foritems.All of the staff were briefed on the importanceof following the correct process whendealing with Signed For mail. New GoldenRules, such as ‘always get a signature’, weredisplayed on all delivery fittings. One PointLessons were also produced followingWorld Class Mail techniques and displayedin prominent positions to highlight the keyprocesses to follow.John Fitzgerald looks after undeliverablecourse, a very worthy cause, and the fact that itwas being brought to people’sWhat'sattention like thatincluded:was a welcome sight. There’s nothing manly abouthiding from cancer.It was also interesting to note the disparitybetween the official Royal Mail agenda –modernisation making things easier, less regulation,and so on – and my own day-to-day•experiencesProofofof deliverbeing a postman, shared by many of my colleaguesI’m sure.I must say I felt for my fellow posties as I spentthe day in the warmth and comfort of the Courieroffice while the snow drifted down past the window!What's included:• Full tracking• Choice of 9am,or 24 hour deli• Proof of deliver• Includes compeAccuracy is key... John isamong staff at Loughboroughdriving down complaintsitems brought back to the enquiry office. Hesays: ‘We now record every Signed For itembefore it’s taken out on delivery, and again ifit’s brought back to the office.’The team also keeps an eye out for anyRoyal Mail Signed For items among mail thatcan’t be delivered, such as returned mail. Ifthey spot any, they’ll pull it out and scan it.John says: ‘It’s vital that we can provewhat has happened to every item, such asattempted delivery. Sometimes people bringin a P739 for an item they’ve actually haddelivered – we need to be able to show whathappened.‘It’s important to the customer that we getthe process right at every step.’Fancy filling theguest editor’s chair?You’ll enjoy an expenses-paidtrip to the Courier office inLondon to see how it’s puttogether, and a sneak previewof the pages before they goto press. Email courier@abcomm.co.uk or call 020• Choice of next7922 5670or 3 day delive