Courier April 2013 - myroyalmail

email courier@abcomm.co.ukWatch weekly For daily news, visit myroyalmail.com t@RM_COURIERApril 2013 9Customer cornerCaring colleagues...Linda Baker from thewarehouse team withCatherine and GerryScan with yoursmartphone toread the fullarticle onmyroyalmail.comHelping hands... Gerryand warehouseWarehousing firstby hilary robertsonment manager for our warehousing Catherine McCrohan, head of individualgiving at Breast Cancer Care,and ecommerce business, says: ‘WeOUR ALL-ROUND service to are thrilled to have won the warehousingand fulfilment contract for Breast sibility to operate as efficiently as pos-says: ‘As a charity, we have a respon-Breast Cancer Care means we arenow distributing the publicationsit produces.At our Ross-on-Wye warehouse,there’s a whole team providing customerservices, handling online, postaland phone enquiries and warehousing.Gerry Farwell, business develop-Cancer Care’s online shop, mail ordercatalogue and client support publications.The charity now knows exactlyhow much stock it has, exactly whereits customers’ orders are and has all theinformation it needs to sell and fulfileven more, which is great for us too.’sible. It became clear in the competitiveprocess for warehousing that RoyalMail’s values fitted well with our own.‘The team at Royal Mail is alreadythinking of exciting new ways for us tohave the maximum impact on the peoplewe are here to help.’‘Mail is morale’A British soldier,training localsecurity personnelin Afghanistan, haspraised our postmenand woman as ‘theunsung heroes’ ofBritain.Major Clive Hunt,from the Royal Artillery,took time out frommentoring membersof the Afghan NationalArmy to pen a note tochief executive MoyaGreene praising theservice we provide toAfghanistan-bound... AndyWright, British Forces Postthe Armed Forces onOffice head of mails, andthe front line.chief customer officer MikeLike other membersNewnham at RAF Northolt,where mail is sortedof the Armed Forces,Major Hunt relies on Royal Mail deliveries to keep in touch withloved ones.He says: ‘To all your posties, thank you! Come rain or shine,365, we rely on you more than you will ever know.’The soldier is leading a team of seven servicemen stationed ina remote base in north Afghanistan.He went on to say: ‘Keep it up. We really do appreciateyour efforts, from the UK to Afghanistan and back again to ourfamilies.‘Your service is vital to us because, in short, mail is morale.There is nothing like getting a letter or parcel from home.‘It raises smiles and morale; even if on the delivery you don’tget one, you are pleased for those who do.‘The parcels contain, in the main, the small things that makelife a little easier: sweets, toiletries (expensive to get out here andrare!), magazines, DVDs, mementos from home/wives/girlfriends/parents, plus everyday nick-nacks.‘Most parcels also contain stuff you can share with your mateswhen they don’t get a parcel.‘My last one had an Easter egg in it. Yes, it survived – just. Butit only lasted 30 seconds when the team got hold of it.‘Posties are the unsung heroes of the country.’Your dream teamsOur expert team of football pundits hasspoken.They’ve sifted through all the entries we receivedfor our Dream Team competition in February’sissue, and chosen 11 worthy winners.We ran the competition in honour of our footballhero stamps, which are out in May.Among the panel was Sheffield postman AdamPigott, who was in the Courier office as guest editorfor this issue (see page 3). He says: ‘It was great funto take part in the competition judging.‘As a passionate football fan, I enjoyed seeing otherpeople’s views on the greatest British players of all time.The best thing though was getting the chance to spreada bit of springtime cheer to 11 of my fellow posties.’The top team pickers who will be off to a matchcourtesy of Courier are:David Greasley from Edzell. Dream team: Banks,Cohen, Byrne, Blanchflower, Charles, Moore, Matthews,Law, Taylor, Haynes, Best.DJ Hakes from Northampton. Dream team:Banks, Armfield, Charles, Moore, Edwards, Robson,Mackay, Baxter, Best, Law, Charlton.Wayne Roberts from Manchester. Dream team:Jennings, McGrain, Sansom, Ratcliffe, Hansen,Mackay, Souness, Reid, Robertson, Rush, Allen.Peter Billingham, retired, Bridport. Dreamteam: Banks, Young, Charles, Moore, Edwards,Blanchflower, Baxter, Haynes, Matthews, Lawton, Best.Graham McEwan from Glasgow. Dream team:Shilton, Millar, Butcher, Moore, Souness, Gerrard,Beckham, Best, Lineker, Dalglish, Giggs.Malcolm Webster from Belvedere, Kent. Dreamteam: Banks, Charles, Hunter, Moore, Cole, Bremner,Lampard, Charlton, Lineker, Law, Best.Graham Lynn from Grimsby. Dream team:Southall, McGrain, Wilson, Souness, Hansen,Moore, Johnstone, Ball, Dalglish, Gascoigne, Best.John Munday, retired, Northampton. Dreamteam: Banks, Armfield, Charles, Moore, Bale, Charlton,Mackay, Edwards, Best, Greaves, Dalglish.Eric Murphy from Leamington Spa. Dreamteam: Banks, Armfield, Moore, Wright, Blanchflower,Charlton, Dalglish, Best, Giggs, Law, Dean.Brian White from Poole. Dream team: Swift,Young, Cole, Edwards, Charles, Moore, Charlton,Best, Greaves, Law, Bale.Philip Hinchey from HR. Dream team: Banks,Neal, Cole, Mackay, Moore, Beckham, Giggs, Charlton,Best, Dalglish, Lineker.Who will win the FA Cup? Follow us on Twitter@RM_Courier and tell us your prediction with the #FACupand we’ll pick five correct winners, who will each win a2013/2014 football shirt of their choice.Dream job… Sir AlexFerguson, David Beckham,Fabio Capello, Roy Hodgsonand Harry Redknapp (akaGary Moss, guest editorAdam Pigott, AnthonyNaughton, Duncan Mills andBen Hall from the Courierteam) choose the winnerswin!