Manual Ossa Explorer - Ossa Canada

Warranty
The repair is disproportionate when it is uneconomic, or when the reparation is more expensive than the value of the product. If this occurs,
the purchaser can choose between a price reduction or contract resolution. Resolution is not permitted when the non-compliance
is insignificant.
Regulations for repairs, product replacement, price reduction or contract resolution:
1. It will be free for the purchaser.
2. It will be carried out in a reasonable time period.
3. In the six months following delivery of the repaired product the seller will be answerable for those faults which necessitated the repair.
When defects occur of the same origin as those initially repaired, it will be presumed that it is the same fault.
4. If, after the product has been repaired, the product still has faults while the warranty is in force, the purchaser can choose between a
replacement, a price reduction or refund. If the purchaser selected a product replacement, they can request a repair – always while the
cost of this repair is not disproportionate – a price reduction or refund.
5. The seller is not obliged to replace fungible or second hand goods.
6. The price reduction will be proportional to the difference between the value that the product would have had on delivery if the fault did
not exist and the value that the product had at the time of delivery.
7. In the event of it being impossible for the purchaser to address the seller for the product’s non-compliance with the purchase agreement,
they will be allowed to claim directly to the manufacturer in order to obtain a replacement or product repair.
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