Last Year - n4a

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AGENDA AT A GLANCESaturday, July 78:30 a.m. – 1:00 p.m. n4a Board of Directors Meeting ................................................Mineral Hall BC, Level 3, Hyatt1:00 p.m. – 5:30 p.m. Bridging the Gaps: Working Together for Better Care, Better Health,and Lower Costs under the Affordable Care Act: Part I . . . . . . . . . . . . . . . . . . . . . . . . . . . Mineral Hall D-G, Level 3, HyattSunday, July 87:30 a.m. – 6:00 p.m. Conference Registration .......................................................Mile High Pre-Function Area8:00 a.m. – Noon Helping Your Agency Meet the Needs of Gay, Lesbian, Bisexual andTransgender Older Adults......................................................Room 4038:30 a.m. – Noon Getting Ready for CIRS-A: Part I.................................................Room 4028:30 a.m. – 3:30 p.m. SE4A Board Meeting...........................................................Mineral Hall B, Level 3, Hyatt9:00 a.m. – Noon n4a Boot Camp for New AAA & Title VI Directors and Staff .......................Room 4049:00 a.m. – 12:30 p.m. Bridging the Gaps: Part II.......................................................Mineral Hall D-G, Level 3, Hyatt11:30 a.m. – 1:00 p.m. Aging Innovations & Achievement Awards Luncheon (By Invitation Only) . . . . . . . . Centennial A, Level 3, HyattNoon – 1:00 p.m.Lunch on OwnNoon – 4:30 p.m. Exhibitor Install................................................................Mile High 1–31:00 p.m. – 2:15 p.m. Concurrent WorkshopsS01) Beyond Clinic Walls: Incorporating Geriatric Advocacy in Medical Schools ..Room 401S02) Creating Communities for Lifelong Living .................................Room 403S03) Developing Super Noggins: Brain Fitness for Diverse Communities .........Room 505S04) Hitting the Legal Bull’s-Eye: Targeting Legal Services Under OAA Title III B ...Room 501S05) Making Medicare Matter More ...........................................Room 502S06) Get the FACTS: Future of Accessible-Coordinated Transportation Services...Room 503S08) AGEcomm—n4a’s New, Interactive Forum for Professionals ................Room 404S09) Growth and Generations in the Latino Community:Exploring the Impact of the Latino Age Wave in the U.S. ...................Room 506S10) AoA’s Elder Rights Resource Centers ......................................Room 5071:00 p.m. – 3:45 p.m. Participant Direction and the Aging Network ...................................Room 3011:30 p.m. – 5:00 p.m. Getting Ready for CIRS-A: Part II ................................................Room 4022:30 p.m. – 3:45 p.m. Concurrent WorkshopsS11) Making the Link for Family Caregivers.....................................Room 401S12) The Biggest “Party” of the 21st Century: Planning for an Aging Population...Room 403S13) Is there a Doctor in the House? Partnerships between AAAs and Physicians..Room 404S14) We Sustain Maine—A Step-by-Step Approach of BringingLocally Farmed Foods to Seniors’ Plates ...................................Room 505S15) A Shift Is Happening…So Get Over It! ....................................Room 502S16) From Standards to Practice: Options Counseling for Program Planners ......Room 503S17) Grand-Aides: An Innovative Healthcare Workforce Model ..................Room 504S18) Seizing New Opportunities: Partnerships with the Healthcare Industry .....Room 501S19) Cultural Competency and Partnership: Why is it so Important? .............Room 506S20) Colorado’s Vision: Leading the Way inCommunity-Based Long-Term Services and Support ......................Room 5073:00 p.m. – 3:30 p.m. Exhibitor Orientation ..........................................................Mile High 1–36 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

AGENDA AT A GLANCE4:00 p.m. – 5:30 p.m. Opening General Session:Taking the Helm: Navigating the Future Course of the Aging Network............Mile High 4Sponsored by Mom’s Meals5:30 p.m. – 7:00 p.m. Welcome Reception in the Tradeshow..........................................Mile High 1–3Sponsored by Caesers FoundationAgenda at a GlanceMonday, July 96:00 a.m. – 7:00 a.m. 9th Annual Early Bird Walk .....................................................Meet in Hyatt Main Lobby7:00 a.m. – 5:00 p.m. Conference Registration .......................................................Mile High Pre-Function Area7:00 a.m. – 8:00 a.m. Networking Breakfast in Tradeshow ............................................Mile High 1–38:00 a.m. – 10:00 a.m. General Session: When Politics Meets Policy…and What It Means for the Aging Network ......................................Mile High 4Sponsored by RLTV10:00 a.m. – 10:30 a.m. Networking Break in Tradeshow................................................Mile High 1–310:30 a.m. – 11:45 a.m. Concurrent WorkshopsM01) Live from DC: A Federal Aging Policy Update .............................Room 401M02) Putting the Care Transition Pieces Together:How to Connect AAAs, Hospitals, and QIOs...............................Room 402M03) Utilizing Participatory Action Strategies in Rural Communities:Working Toward Better Health for Older Adults ...........................Room 403M04) Who’s your Heir Apparent? Succession Planning in AAAs ..................Room 404M05) Improving the Cost Effectiveness and Productivity of Nutrition Programs ..Room 501M06) Ready for Something New? The Assessment ofReadiness for Mobility Transition ARMT Tool ..............................Room 502M07) PACE: A Natural AAA Partnership.........................................Room 503M08) Making It Fit: From Programs to Evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Room 504M09) Effective Strategies for Working with Hispanic Older Adults ...............Room 505M10) Elder Abuse Prevention: Basics and Strategies for Integration .............Room 50611:45 a.m. – 1:30 p.m. Networking Lunch in Tradeshow ...............................................Mile High 1–31:30 p.m. – 2:30 p.m. Concurrent WorkshopsM11) Money Talks: Leveraging the ACA in Support ofProven Health Promotion Programs ......................................Room 506M12) No-Fear Advocacy: You Have the Power—Use It! .........................Room 401M13) Keeping the Faith: Supporting African AmericanCaregivers through Faith Based Community Partnership ..................Room 403M14) SMART Performance Management For Care Transitions ...................Room 404M15) Don’t Let the Bus Pass You By: Travel Training Services for Older Adults .....Room 402M16) Technologies for Improving Care Transitions:Lessons Learned from the ADRC Trenches ................................Room 502M17) Brain Storm—Come Rain or Shine, It Will Blow Your Mind.................Room 503M18) Help is Coming—Mosaic on Wheels .....................................Room 504M19) The Village People: Not Just a 70’s Disco Band ............................Room 505M20) Is the AAA Role In Legal Services Under Attack?Finding Allies and Crafting Good Policy in Dangerous Times...............Room 5012:30 p.m. – 3:30 p.m. Networking Break in Tradeshow................................................Mile High 1 –3Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 7

AGENDA AT A GLANCE3:30 p.m. – 4:30 p.m. Concurrent WorkshopsM21) Caregiver Education and Support that Improve Health Outcomes .........Room 401M22) Long-Term Care Ombudsman: Following the Transition Home.............Room 402M23) Putting the “Community” in Community Healthcare Collaborations ........Room 403M24) Villages: A Powerful Grassroots Option for Community Aging..............Room 404M25) The Lifetime Financial Journey: Managing the Longevity Risks of Retirement ..Room 501M26) Did Crossing The Digital Divide Leave America’s Low-Income Seniors Behind?..Room 502M27) Turning the Light on in the Bedroom:Illuminating the World of HIV+ Older Adults ..............................Room 503M28) Using Graduate Students to Implement CDSMP:The Good, The Bad, And the Ugly ........................................Room 504M29) Carenect: Your Care Coordination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Room 505M30) The National Center on Elder Abuse:A National Indigenous Elder Justice Initiative .............................Room 5064:45 p.m. – 5:45 p.m. Concurrent WorkshopsM31) Bull’s Eye! Caregiver Programs That Work!.................................Room 401M32) HomeMeds: Saves Money and Saves Lives ...............................Room 402M33) Social Media and Your AAA/Title VI Program ..............................Room 501M34) The Long Road Home: Finding Shortcuts through Process Engineering ....Room 404M35) Creating a Best-In-Class Transportation System . . . . . . . . . . . . . . . . . . . . . . . . . . . Room 403M36) Walk This Way! ..........................................................Room 502M37) Little Red Corvette or Your Mother’s Oldsmobile:Which is Your Senior Volunteer Program?.................................Room 503M38) One Hour to Cultural Competency: LGBT Training-in-a-Box ................Room 504M39) Developing Qualified Direct Caregivers through Online Training ...........Room 505M40) Successful Models: Evidence-Based Prevention Programs .................Room 5066:00 p.m. – 7:00 p.m. VIP Corporate Reception (By Invitation Only)....................................Denver City Terrace,Level 5, Hyatt6:00 p.m. – 7:00 p.m. Dialogue with ACL/AoA Regional Administrators................................Room 505Tuesday, July 107:00 a.m. – 5:00 p.m. Conference Registration .......................................................Mile High Pre-Function Area7:00 a.m. – 8:00 a.m. Continental Breakfast ..........................................................Mile High Pre-Function Area8:00 a.m. – 10:00 a.m. General Session: Bridging Health Care and Aging Services: Views from HHS ......Mile High 410:00 a.m. – 4:00 p.m. 6th Annual National Caregiving Coalition Conference ...........................Room 60710:15 a.m. – 11:30 a.m. Concurrent WorkshopsT01) Tech Boost Your Advocacy: Social Media and More ........................Room 401T02) MetLife Foundation Innovations in Caregiving Award Winners .............Room 402T03) AAA Collaboration with the Medical Community:Practical Initiatives to Enhance Patient Outcomes..........................Room 403T04) It's Not Your Grandmother's Meal Site Anymore!...........................Room 404T05) Reorganizing Iowa—AAA/State Perspective onEnhancing the Aging Network ...........................................Room 502T06) Person-Centered Mobility Management: NCST Grantees Discuss Their Projects..Room 501T07) Not What the Doctor Ordered:Prescription Drug Abuse/Misuse in Older Adults...........................Room 503T08) Your Medicare Toolkit: The Latest Tools To Help Your Education Platform ....Room 5048 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

AGENDA AT A GLANCET09) The Leverage Model: Amplifying the Voices of Indian Elders................Room 505T10) Addressing the Diabetes Epidemic:A “How to” on DSMT Accreditation and Reimbursement ...................Room 50610:15 a.m. – 2:30 p.m. MW1) Via: Promoting Mobility and Independence..............................Meet in Hyatt Main Lobby10:30 a.m. – 12:30 p.m. MW2) Public Policy at the State Level—Seniors at the Capitol...................Meet in Hyatt Main Lobby10:30 a.m. – 12:45 p.m. MW3) A State-of-the-Art Kitchen at Volunteers of America......................Meet in Hyatt Main Lobby11:30 a.m. – 1:00 p.m. Lunch on Own11:45 a.m. – 12:45 p.m. Lunch Meeting of the n4a State Grassroots Coordinators (By Invitation Only) .....President’s Suite1:00 p.m. – 2:15 p.m. Concurrent WorkshopsT11) Innovate! Building a Corporate Culture to Support ACA Opportunities ......Room 401T12) Aging in Isolation: Strategies for Making AAAs Inclusiveof Transgender Elders ....................................................Room 402T13) Diversifying Your Funding Sources: Private Pay.............................Room 403T14) Wired: An Elder Empowerment Initiative . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Room 404T15) The Aging Network’s Volunteer Collaborative—Developing Cost-Effective Systems to Reduce Risks........................Room 501T16) Senior Care Workers as First Responders: Compassion Fatigue, Burnout & YOU ..Room 502T17) Aging in Place: Housing Authority SeniorsGet Connected to Community Support ...................................Room 503T18) A Matter of Balance for Deaf Older Adults .................................Room 504T19) Assisting Indian Country to Deal with Substance Abuse Issues .............Room 505T20) Rural Aging and Health Services Coordination: Implications for Engagement..Room 5062:30 p.m. – 3:45 p.m. Concurrent WorkshopsT21) Flipping Dominant Care Transitions Models:Consumer Activation Starts at Home and in the Community ...............Room 401T22) The Aging and Disability Resource Center (ADRC) Initiativeand its Impact on the Aging Network .....................................Room 506T23) Strategies for Developing the New Volunteer Forceby Leveraging Community Support.......................................Room 501T24) Health Care Without Borders .............................................Room 404T25) Strategies to Engage Professional-Level Volunteers ........................Room 403T26) Creating a Participant-Directed Infrastructure in the Aging Network ........Room 502T27) 90 Days and Counting—How Minnesota UsesData and the Web to Bring You Home.....................................Room 503T28) The Oral Health Toolkit: Keys to Overall Wellness ...........................Room 504T29) Collaboration: The Key to Helping Older Victims of Abuse ..................Room 5054:00 p.m. – 5:30 p.m. Hot TopicsCarving Out a Clear Role for AAAs in Medicaid Managed Care for LTSS ...........Room 601Sponsored by WellCareChronic Disease Management—Strategies, Innovations and Resourcesthat Lead to Adherence and Outcomes.........................................Room 603Sponsored by Roche5:30 p.m. – 6:30 p.m. Leadership Institute Reunion (By Invitiation Only) ...............................Room 5045:30 p.m. – 6:30 p.m. State Associations Meeting (By Invitiation Only).................................Room 5056:30 p.m. – 9:30 p.m. n4a Conference-Wide Event: “Dinner and Dancing…LoDo Style”.................The Cowboy Lounge,Sponsored by HumanaDowntown DenverAgenda at a GlanceTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 9

AGENDA AT A GLANCECaregivers oftenhave questions aboutMedicare.Caregiver resources are availableon Medicare.gov/caregivers. Theseresources provide insights aboutchoosing a drug plan, selecting ahospital, finding local support andcare options, and much more.And be sure to remind caregivers thatmany Medicare preventive servicesare available to their loved one withno co-pay, like an annual wellnessvisit, immunizations, and some cancerscreenings. It’s just another wayyou can help caregivers.Visit Medicare.gov/caregiversRefer caregivers to 1-800-MEDICARE (1-800-633-4227) or TTY 1-877-486-2048 to speak to a Medicare representative10 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.Official message from the U.S. Department of Health and Human Services

Specialized Care for Medicare BeneficiariesWe’re proud to sponsor the n4a’sAnnual Conference and Tradeshow and tosupport its commitment to Medicare beneficiaries.Care Improvement Plus is dedicated to offering Medicare beneficiariesa specialized approach. We do so by focusing on individual needsand benefits that can help improve quality of life.Our Medicare Advantage plans include options for beneficiaries with:Diabetes and/or heart failureMedicaid and/or Low Income SubsidyMedicare onlyTo learn more about Care Improvement Plus, pleasecall 1-866-727-6646or visit www.careimprovementplus.com

CONVENTION CENTER FLOOR PLAN14TH STREET (CITY VIEW)FLOBBYHYATT REGENCY DENVERALOBBYLight Rail StationWELLS FARGOTHEATRELOBBYDLOBBYRestrooms507Restrooms407RestroomsMile HighBallroom1 through 4RestroomsBallroom Pre-FunctionRestroomsFour SeasonsBallroom1 through 4RestroomsBallroom Pre-FunctionCafeBLOBBYRestroomsRestroomsRestroomsOfficesRestroomsCLOBBYSTOUT STREETTicketOffice506505504503502406405404403402401304303Offices501302301InformationCenter602 604 606 608 610 612601 603 605 607212 210 208 206 204 202207 205 203 201Gift ShopBusiness Center702 704 706 708 710 712112 110 108 106 104 102701 703 705 707 709 711 113 111 109 107 105 103 101WELTON STREETRestroomsSPEER BOULEVARD (MOUNTAIN VIEW)Convention Center Floor PlanTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 15

WELCOME TO DENVERCONFERENCE HOSTColorado Association of Area Agencies on Aging16 :: Answers on Aging | n4a 2012 Conference & Tradeshow

Visit the Eldercare LocatorResource Center!The Eldercare Locator has created brochures on various topics for older adults andcaregivers that might be perfect for your agency to distribute to your consumers!Some of the latest brochures include:v Hospital to Home: Plan for a Smooth Transitionv Staying Connected: Technology Options for Older Adultsv Winter Warmth and Safety: Home Energy Tips for Older Adultsv Employment Options: Tips for Older Job Seekersv Prescription Drug Options for Older Adults:Managing Your MedicinesOther brochure topics include housing, transportation,falls prevention and more!To access the Resource Center to view and order brochures visitwww.n4a.org or www.eldercare.gov800.677.1116 • www.eldercare.gov • www.facebook.com/eldercarelocatorThe Eldercare Locator is the first step to finding resources forolder adults in any U.S. community and a free national servicefunded by a grant from the U.S. Administration on Aging(AoA). The Eldercare Locator is administered by the NationalAssociation of Area Agencies on Aging (n4a).

WELCOME FROM n4aDear Colleagues,We are thrilled to welcome you to the 37th Annual n4aConference & Tradeshow! 2012 has been a pivotal yearthus far; as we gather together in Denver, we have theideal opportunity to learn from experts and colleagues andprepare for what the future has in store.We are proud to offer a quality agenda filled with engagingworkshops and sessions that spotlight the most importantand critical issues facing the Aging Network. Whetheryou are interested in innovations in Older Americans Actprograms, the development of care transitions programs,determining the AAA role in Medicaid Managed Care,adopting livable community initiatives or the latest newsDawn SimonsonSandy Markwoodfrom Capitol Hill, n4a has you covered. We also encourage you to take advantage of our Tradeshow, where you can exploreopportunities with potential partners and become familiar with products and services that can directly support the work ofyour agency.When you aren’t absorbing the rich content of the concurrent workshops and other special sessions, you can takeadvantage of the many opportunities to network with your colleagues at meals, receptions and the Conference-Wide Eventon Tuesday, when we will head to the Lower Downtown District of Denver for “Dinner and Dancing…LoDo Style.”Thank you for being here, and we hope you enjoy your time in the Mile-High City!Dawn Simonsonn4a PresidentSandy Markwoodn4a CEO18 :: Answers on Aging | n4a 2012 Conference & Tradeshow

n4a PROGRAMSn4a Aging Innovations &Achievement AwardsSponsored byn4a Leadership InstituteSponsored byyourInterested in innovation? We are! The n4a Aging Innovationsand Achievement Awards Program recognizes Area Agencieson Aging and Title VI Native American aging programs thatare innovative and reflect sound management practices. Atthis year’s Annual Conference, n4a, together with our sponsor,Critical Signal Technologies, will honor the 2012 award-winningprograms at the n4a Aging Innovations and Achievement AwardsLuncheon. Highlights of this year’s winners will be distributed toall conference attendees, who will also have the opportunity toengage the award winners directly through the Aging InnovationsInformation Tables.The Aging Innovations and Achievement Awards recognize theresourceful and critical services and supports that AAAs andTitle VI programs provide to millions of older adults, peoplewith disabilities and caregivers every day. Created eight yearsago, this awards program recognizes programs in several awardcategories that include Caregiving, Care Transitions, CommunityPlanning/Livable Communities, Elder Abuse Prevention, FinancialAssistance, Healthy Aging/Nutrition, Technology, Transportationand more.The awards program is open to n4a members. To qualify for anaward, programs must be innovative, be replicable, have operatedfor one to five years, include substantial agency involvement inimplementation and demonstrate measurable results.“Do not go where the path may lead, go instead where there is nopath and leave a trail.”—Ralph Waldo EmersonAAA and Title VI directors are blazing new trails in the everchanginglandscape of long-term services and supports. Caretransitions, private pay and managed care are only a few of theopportunities and challenges facing the Aging Network. Thesechanging times require innovation and leadership. n4a and oursponsors, Harmony and Bateman, are providing AAA and TitleVI staff to recognize their leadership potential through the n4aLeadership Institute and the n4a Leadership Award.At this year’s Annual Conference, Leadership Institute participantswill have the opportunity to engage with Doug Krug, co-founderof e.l.solutions, Inc. and facilitator of the n4a Leadership Instituteat a special reunion. The Conference will also showcase the 2012Leadership Institute Class and will feature Doug Krug during theClosing General Session. To top it off, we will announce the winnerof the 2012 Aging Leadership Award!n4a is grateful to its friends and sponsors of the LeadershipInstitute—Harmony Information Systems, Inc., and BatemanSenior Meals.Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 19

The National Association of Area Agencies on Aging Congratulatesthe n4a Leadership Institute Graduating Class of 2012Felicia AkubuiroMultnomah County Aging &Disability ServicesPortland, ORLeigh Ann BolinskeyMountain Empire OlderCitizens, Inc.Big Stone Gap, VAKimberly DenisMontgomery County Officefor Aging, Inc.Amsterdam, NYHelen RidleyElderSource NortheastFlorida AAA/ADRCJacksonville, FLMichael WamplerMountain Empire OlderCitizens, Inc.Big Stone Gap, VAFran AndersonSenior Services ofSoutheastern VirginiaNorfolk, VASamantha BarawArea Agency on Aging forNortheastern VermontNewport, VTJulie BergstromMultnomah County Aging &Disability ServicesPortland, ORKim BlechschmidtAgeOptionsOak Park, ILAndrea BoutonMiddlesex County Office onAging & Disabled ServicesNew Brunswick, NJGabriel BoyadjianLos Angeles County AreaAgency on AgingLos Angeles, CAKelly ButtsSouthwest 8 Senior ServicesCouncil Bluffs, IAJill CollinsPennyrile Area DevelopmentDistrictHopkinsville, KYAnn EdwardsLifeTime ResourcesDillsboro, INIsa FernándezBexar Area Agency on AgingSan Antonio, TXAnthony LeeAging Resources of CentralIowaDes Moines, IAAmy MoenHawkeye Valley Area Agencyon AgingWaterloo, IARegina SayersAppalachian Agency forSenior Citizens, Inc.Cedar Bluff, VABeth SternCentral Vermont Councilon AgingBarre, VTMichelle WadeKIPDA Area Agency on Agingand Independent LivingLouisville, KYTamika WarmingtonNew Orleans Councilon AgingNew Orleans, LAVelda WeathersAlexandria Area Agencyon AgingAlexandria, VAKiyeon YochArea Agency on Aging ofSouthwestern IllinoisBelleville, ILPlease visit the n4a booth and website for more information on the 2013 Leadership Institute.20 :: Answers on Aging | n4a 2012 Conference & Tradeshow

n4a BOARD OF DIRECTORS, COMMITTEES & STAFFn4a 2011 – 2012 Board of DirectorsREGION IKenneth Gordon – St. Johnsbury, VTSteve Farnham – Presque Isle, MEAlternates:Christine Fishbein – Waterbury, CTGerald Queally – Augusta, MEREGION IVKathy Whitaker – Johnson City, TNGayla Woody – Charlotte, NCAlternates:Robert Crowder – Dothan, ALLeigh Wade – North Ft. Myers, FLREGION VIIAnnette Graham – Wichita, KSDavid P. Sykora – St. Louis, MOAlternates:Dave Geist – Dodge City, KSIngrid Wensel – Cedar Rapids, IAREGION XNick Beamer – Spokane, WAScott Bond – Albany, ORAlternates:Pamela Norr – Redmond, ORPearl Bouchard – Coeur d’ Alene, IDREGION IICrystal Carter – Plattsburgh, NYJaklyn DeVore – Verona, NJAlternates:Frances A. Benson – Elizabeth, NJMary Ann Spanos – Mayville, NYREGION VJonathan Lavin – Oak Park, ILJoseph L. Ruby – Uniontown, OHAlternates:Kathryn Boles – Flint, MILaura Smith – Vincennes, IIREGION VIIIEva M. Jewell – Greeley, COSally Kershisnik – Farmington, UTAlternates:Steven Holland – Salida, COSarah Brenna – Salt Lake, UTTITLE VILee Begay – Phoenix, AZAlternates:Terri Picotte – Winnebago, NEDenise Smith – Shawnee, OKREGION IIIDianna Benaknin – York, PAWilliam Massey – Newport News, VAAlternates:Scott Gossard – Petersburg, WVOdile Brunetto – Rockville, MDREGION VIDonald R. Smith – Fort Worth, TXDon Hudman – Oklahoma City, OKAlternates:Jose Gonzalez – McAllen, TXREGION IXMary Beals-Luedtka – Flagstaff, AZLaura Trejo – Los Angeles, CAAlternates:Deborah Arendale – Wailuku, HIAnne Hinton – San Francisco, CAn4a Committee Leadership, July 2011 – July 2012EXECUTIVE COMMITTEEDawn Simonson, PresidentNick Beamer, 1st Vice PresidentJoseph Ruby, 2nd Vice PresidentJaklyn DeVore, SecretaryDon Hudman, TreasurerLynn Kellogg, ImmediatePast PresidentFINANCE COMMITTEEDon Hudman, ChairLynn Kellogg, Vice-ChairGRASSROOTS COMMITTEEAnnette Graham, ChairKenneth Gordon, Vice-ChairPUBLIC POLICY COMMITTEEScott Bond, ChairMary Beals-Luedtka, Vice-ChairMEMBERSHIP SERVICESCOMMITTEEGayla Woody, ChairJon Lavin, Vice-ChairCONFERENCE COMMITTEEEva Jewell, ChairDavid Sykora, Vice-ChairCORPORATE RELATIONS &MARKETING COMMITTEEKathy Whitaker, Chairn4a StaffSandy MarkwoodChief Executive OfficerJoanetta BoldenAssociate Director, CommunicationsAngela BrownTransportation Specialist,Eldercare LocatorCarlos DávilaInformation Specialist,Eldercare LocatorVirginia DizeProgram Manager/Co-Director,National Center on SeniorTransportationTom EndresDirector, The Aging Network’sVolunteer CollaborativeMark FetterhoffManager, Marketing andSpecial ProjectsJohn E. GonzalesTeam Lead, Eldercare LocatorMaria Gonzales JacksonProgram Manager,Consumer OutreachAmy E. GotwalsSenior Director, Public Policyand AdvocacyLindsay HinmanProgram Assistant, Conference &MembershipNeal KarkhanisManager, Public PolicyMary KaschakProgram Manager, Capacity BuildingMartin KleffnerComptrollerMelisa LopesCaregiver Specialist, Eldercare LocatorDinellie MascollInformation Specialist,Eldercare LocatorJasmine NgEldercare Counselor, Eldercare LocatorJacqueline OliverCall Center Supervisor,Eldercare LocatorMary OsborneProgram Manager, Eldercare LocatorPatricia ReidProgram Assistant, The AgingNetwork’s Volunteer CollaborativeRhoda SeayExecutive AssistantMelody SpencerInformation Specialist,Eldercare LocatorJennifer ThompsonResource Specialist, Eldercare LocatorLynn Winchell-MendyProgram/Technical AssistanceAssociate, National Center onSenior TransportationTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 21

MESSAGE TO MEMBERSThe n4a Board of Directors is grateful for the continuing support of our long-time members.We thank and acknowledge those jurisdictions that are 100% n4a membership statesand welcome the new members who joined as our partners in 2012.100% n4a Membership StatesArkansasArizonaConnecticutWashington, DCFloridaGeorgiaIdahoMaineMichiganMinnesotaNorth CarolinaNebraskaTennesseeVermontWashingtonWest VirginiaNew AAA MembersAAA of Southwest Arkansas, Inc.Magnolia, ARWhite River AAABatesville, ARSenior Resource AllianceOrlando, FLCounty of KauaiLihue, HIEast Baton Rouge Council onAging, Inc.Baton Rouge, LALivingston Council on AgingDenham Springs, LANorth Delta AAAMonroe, LASt. Charles Council on Aging, Inc.Hahnville, LAWebster AAAMinden, LAWest Carroll Council on AgingOak Grove, LAPrince George’s CountyDepartment of Family ServicesCamp Springs, MDAAA of South DeltaGreenville, MSArea VIII Area Agency on AgingGreat Falls, MTKerr-Tar Regional Council ofGovernmentsHenderson, NCHudson County Office on AgingSecaucus, NJMontgomery County Office for theAgingAmsterdam, NYPutnam County Office for AgingCarmel, NYSODA AAADurant, OKAdams County Office for Aging, Inc.Gettysburg, PAWayne County AAAHonesdale, PAEast Texas AAAKilgore, TXGolden Crescent AAAVictoria, TXMiddle Rio Grande AAACarrizo Springs, TXSnohomish County Aging andDisability ServicesEverett, WANew Title VI MembersAleutian/Pribilof IslandsAssociationAnchorage, AKAk-Chin Indian Community ElderCenterMaricopa, AZPassamaquoddy TribePerry, MEInter-Tribal Council of MichiganSault Ste. Marie, MIMescalero Apache TribeMescalero, NMElko Band CouncilElko, NVReno Sparks Indian ColonyReno, NVMuscogee (Creek/Nation)Okmulgee, OKUnited Keetoowah Band ofCherokee Indians in OklahTahlequah, OKConfederated Tribes of SiletzIndians of OregonSiletz, OR22 :: Answers on Aging | n4a 2012 Conference & Tradeshow

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n4a REMEMBERSPlease join n4a in remembering the following membersof the Aging Network who have passed away this year,and whose spirit and dedication will not be forgotten.Muriel Scott, Augusta, MEBeverly S. Corkhill, Easton, PASharon Wellman, Idaho Falls, IDHazel Wright, Sherman, TXDail Neugarten, Denver, COCarol Deloff, Cortland, NYDr. Sidney Katz, Cleveland, OHDr. Robert Binstock, Cleveland, OHPatricia C. Rosini, Sunbury, PABob Robinson, Denver, COErnestine Bowers, Nashville, TN•n4a would like to thank the following retirees for their service and commitmentto the Aging Network. We truly appreciate the energy and invaluablecontributions they have brought to their work.Mary Scanlon, Herkimer, NYDon Bruland, Central Point, ORSylvia Bowers, Montgomery, ALLee Bartlett, Montrose, COJanice M. Stille, Rock Island, ILDebbie Kuiken, Centralia, ILWilliam Huestis, Carmel, NYJames Lyttle, Monticello, NYSteve Binion, Watertown, NYTom Yandeau, Catskill, NYTom Briggs, Delhi, NYRaymond Diekmeier, Warrensburg, MOJim Davis, Trinidad, COSue Vaeth, Columbia, MDLinda Zach, Sonora, CAGlenda Rogers, Austin, TXNote: The listing includes all of the submissions received as of the date this Program went to print. Please refer to the presentation in n4a’s Opening General Session for any additions.24 :: Answers on Aging | n4a 2012 Conference & Tradeshow

CONFERENCE FOCUS AREASAdvancing Our AdvocacyDiscuss and learn about the latest advocacyapproaches, innovations, trends and opportunities.From one-on-one advocacy to advancing agingpolicy on a federal level, AAAs and Title VI Native American agingprograms are mandated by the Older Americans Act to advocatefor older adults. Attendees will have the opportunity to get up-tospeedor go deep on a particularly timely federal policy issue, aswell as to expand their advocacy skills and learn from their peers.Assisting CaregiversThese workshops will educate on innovativestrategies being employed to support thegrowing numbers of caregivers and the increasingdemands on their time. Attendees will learn aboutinnovative programs designed to support people with chronicdisabling conditions who rely on family members and/or friendsas their primary source of care. Since nearly one out of every fourhouseholds is involved in caregiving to people over the age of 50,presenters shall discuss innovative programming approaches thataddress the challenges of long distance caregivers, grandparentsraising grandchildren and working caregivers.Building Livable CommunitiesConference attendees will learn about newstrategies, programs and services that havebeen developed to help older adults “age inplace,” including community planning, housing,transportation, economic security strategies, public safety,education/lifelong learning, elder abuse/neglect programs,ombudsman, care monitoring, emergency response systems,financial assistance, crime prevention, workforce development,retirement planning and any others. Presenters will includequalitative practices that have been and are being developed thatcan be applied “back home” by n4a’s members.Connecting the Aging Communityto the Medical CommunityLearn about new programs and strategiesfor collaboration between AAAs/Title VIs andthe medical sector. Hear from agencies that have alreadyimplemented successful Care Transitions programs, reducing therate of hospital readmission and improving the quality of care forolder adults. This series of workshops will cover how CBOs canbecome critical players in the health care system and ultimatelyensure continuity of care for their clients.Cutting-Edge Older Americans Act ProgramsFind out how the Aging Network is enhancingcore Older Americans Act services in dynamicand innovative ways as the cornerstone of thenation’s long-term care system. Workshops will address newand emerging needs of older individuals along with targetingprograms for culturally diverse consumers and/or “Boomers.”There will be a focus on innovative strategies and creativeapproaches being implemented in the delivery of OAA home andcommunity-based service options, advocacy strategies, nutritionservices, senior employment, adult day care, senior centers andother supportive services.Embracing the Opportunitiesin the Affordable Care ActShare information and strategies for AAAs andTitle VI Native American aging programs eager totake advantage of the opportunities presented in the AffordableCare Act (ACA) of 2010. ACA presents a wealth of new potentialpartners, funding streams and capacity-building opportunities,but only if the Aging Network is ready to play in this arena.Presentations in this focus area may highlight examples of existingpartnerships and programs including, but not limited to, caretransitions and care coordination that other AAAs and Title VIprograms can replicate.Engaging Volunteers in the Aging NetworkCivic engagement presentations will exploreinnovations and promising practices in creatingstrong, sustainable volunteer programs within theAging Network as well as actively engaging volunteers to meetthe needs of older adults and people with disabilities. There willbe an update on the new Aging Network Volunteers Collaborativein addition to workshops on using self-directed activities tomaximize the potential opportunity presented by the huge waveof Boomers as volunteers.26 :: Answers on Aging | n4a 2012 Conference & Tradeshow

CONFERENCE FOCUS AREASEnhancing the Way We Do BusinessAttendees will be engaged in learning aboutinnovative management practices that AAAand Title VI Native American aging programscan utilize to improve their operations and/or advance theircapacity. Areas like finance, grants management, fundraising,professional development/human resources, public relations/media, marketing plans, leadership development, outcomemeasures/program evaluation with Boards and Commissions, useof technology in healthcare and housing, advocacy/grassrootsmobilization, coalition building and emergency readiness/disasterplanning/continuity of operations will be addressed.Expanding Options for Community LivingLearn about innovative programs that have beenfunded by and/or exemplify the Administration’s AoAOptions for Community Living initiative. Thisinitiative is designed to modernize community-based long-termservices and supports and provide greater assurance that olderindividuals in the United States will maintain their independencein the community longer than ever before. Workshops will featureprograms being employed throughout the Aging Network.Leading the Way in Community-BasedLong-Term Services and SupportsThese workshops will focus on innovativecommunity-based long-term services andsupports in which AAAs and Title VI Native American agingprograms are involved including, but not limited to, theMedicaid waiver programs, consumer-directed care models and/or Aging and Disability Resource Centers. Innovations will beshowcased with respect to models for case management/servicecoordination, single point of entry systems, consumer directionand/or nursing home diversion programs.Promoting Healthy AgingJoin discussions about innovative programsand services that have been and/or are beingimplemented to improve health outcomes forolder adults in the areas of health promotion/wellness, nutrition,physical activity, evidence-based disease prevention, prescriptiondrug programs, medication management, mental health/depression, substance abuse prevention, and more. Workshopswill feature developed programs that include outcome-basedinterventions with older adults.Focus AreasHighlighting Title VI Programs and ServicesDiscuss new and innovative programs in tribalcommunities for elders, which may also includeAAAs and Title VI Native American aging programsworking together in service coordination. Strategies that havebeen designed to assist directors and staff to address the uniquesituations and service needs of serving elders in Indian countrywill be featured in these workshops.TITLEWorking with Diverse Aging PopulationsDiscuss and learn about creative programs thataddress ethnic and cultural diversity issues thatare occurring with the growth and aging of ethnicminority populations. Workshops focus on planning initiatives,cultural competency training for staff and/or volunteers, workforcedevelopment issues and/or the development and implementationof new policies and practices to embrace diversity.

DETAILED DAILY AGENDARLTV & the n4a.WE SPEAKTHE SAMELANGUAGE.At RLTV we are proud to recognize the importantwork of the National Association of Area Agencieson Aging. We share a vision of championing andinforming America’s Boomers and Seniors.For more information on how we can work together toreach this audience, contact Erin Knapp at eknapp@rl.tvor 410-402-9618 www.rl.tv28 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

SATURDAY, JULY 78:30 a.m. – 1:00 p.m.n4a Board of Directors Meeting1:00 p.m. – 5:30 p.m.Bridging the Gaps: Working Together for Better Care, Better Health andLower Costs under the Affordable Care ActMineral Hall BC, Level 3, HyattMineral Hall D-G, Level 3, HyattJoin the U.S. Administration on Aging (AoA) and the Centers for Medicare and Medicaid Services (CMS) for this two-partpre-conference intensive on the Affordable Card Act (ACA). The Affordable Care Act provides the Aging Network withtremendous opportunity to explore the world of Care Transitions and to expand choices for the individuals we serve.Bridging the Gaps: Part IHear from a panel of the CMS Community-Based Care Transition Program (CCTP) participants, now one year into theprogram’s implementation. Learn not only how to work effectively with Quality Improvement Organizations and otherpartners, but also how to convene at the state level. Be a part of the important discussion that will help shape thefuture of the Aging Network.Saturday, July 7Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 29

DETAILED DAILY AGENDA7:30 a.m. – 6:00 p.m.Conference RegistrationMile High Pre-Function Area8:00 a.m. – NoonHelping Your Agency Meet the Needs of Gay, Lesbian, Bisexual and Transgender Older Adults Room 403LGBT older adults comprise a significant portion of the 65+ population. In addition to facing the challenges that allindividuals encounter as they age, LGBT elders are confronted with additional barriers and obstacles that can preventthem from aging successfully. This special session is sponsored by Services and Advocacy for Gay, Lesbian, Bisexualand Transgender Older Adults (SAGE) and n4a and will assist your agency to better serve the unique needs of the LGBTcommunity. Attendees will learn about the issues facing this population, their culture, needs and concerns, as well as bestpractices for establishing inclusiveness and safety. Funded by the U.S. Administration on Aging, this intensive session will beled by a certified trainer from the National Resource Center on LGBT Aging.8:30 a.m. – NoonGetting Ready for CIRS-A: Part I Room 402Participants will examine the essential knowledge, skills, attitudes and work-related behaviors a professional mustdemonstrate to effectively perform as an I&R/A specialist in accordance with AIRS performance-based competencies.Discussion will focus on competencies for working with older persons and caregivers.8:30 a.m. – 3:30 p.m.SE4A Board MeetingMineral Hall B, Level 3, Hyatt9:00 a.m. – Noonn4a Boot Camp for New AAA and Title VI Directors and Staff Room 404Are you a newcomer to the Aging Network? This is the session for you! n4a’s Boot Camp will provide you with crucialinformation about the Aging Network, including the evolution of the Older Americans Act, Medicaid waivers and othercritical programs and resources that will help ground you in your agency’s operations. This is the perfect chance to draw onthe insight and perspectives from federal officials, state unit staff and veteran AAA and Title VI directors staff on the history,current trends and future directions for the Aging Network. Topics to be covered include:• Introduction to the Aging Network• Trends and New Directions for Older Americans Act Programs• Building Effective Working Relationships with Your State, Local Elected Officials and Board• Planning, Advocacy, Service Delivery and Partnership Development—the Heart and Soul of the Network• Resources that You and Your Staff Can Use9:00 a.m. – 12:30 p.m.Bridging the Gaps: Part IIMineral Hall D-G, Level 3, HyattIn the second part of this ACA intensive, speakers from the U.S. Administration on Aging (AoA) and the Centers for Medicare& Medicaid Services (CMS) will discuss targeting the underserved populations in Care Transitions activities, includingdual-eligibles, those with multiple chronic conditions and people with disabilities. Presenters will also highlight privatepartnerships in the managed care arena and the resources that can be discovered in these new innovations.30 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

SUNDAY, JULY 811:30 a.m. – 1:00 p.m.Aging Innovations & Achievement Awards Luncheon (By Invitation Only)Noon – 1:00 p.m.Lunch on OwnCentennial A, Level 3, HyattSunday, July 8Noon – 4:30 p.m.Exhibitor Install Mile High 1–31:00 p.m. – 2:15 p.m.Concurrent WorkshopsS01) Beyond Clinic Walls: Incorporating Geriatric Advocacy in Medical Schools Room 401Connecting the Aging Community to the Medical CommunityThis session will demonstrate how professionals, health educators, and students can begin a volunteer organization attheir medical or health professional campuses. Beyond Clinic Walls (BCW) is a volunteer program that pairs interdisciplinaryteams of students at Eastern Virginia Medical School (EVMS) with older community members who face complex medicaland social issues. Clients are recruited from Senior Services of Southeastern Virginia, the local AAA. BCW has brought thecommunity to its clients and its clients to the community, resulting in improved quality of life for clients and an intimatelook at the complexities of successful aging for student teams. Presenters will discuss the rewards and obstacles of directingsuch a program and will go through a step-by-step process of building it from the ground up.Presenters:• Stephanie Lape, Beyond Clinic Walls Co-Director, Eastern Virginia Medical School, Norfolk, VA• Viann Nguyen, Beyond Clinic Walls Co-Director, Eastern Virginia Medical School, Norfolk, VA• Madeline Dunstan, Beyond Clinic Walls Faculty Advisor, Eastern Virginia Medical School, Norfolk, VAS02) Creating Communities for Lifelong Living Room 403Building Livable CommunitiesMany regions throughout the country are experiencing unprecedented growth in the older adult population. Gettinghealthy and staying healthy is increasingly difficult in communities with limited access to basic health services and too fewopportunities for walking, exercise, good nutrition and recreation. To support healthy aging, it is important to create lifelongcommunities—the Atlanta Regional Commission (ARC) and the Denver Regional Council of Governments (DRCOG) aredoing just that. This session will present policies and tools from ARC’s Lifelong Communities Initiative and DRCOG’s BoomerBond initiative. Participants will learn lifelong community principles and review examples of good community design thatpromote independence, choice and a high quality of life. Participants will also learn about partnerships necessary to fostercollaborative planning that integrates the needs of older adults into other planning initiatives. A significant portion of thesession will be reserved for a panel discussion that will promote sharing of ideas and engagement with the audience.Presenters:• Jennifer Schaufele, Executive Director, Denver Regional Council of Governments, Denver, CO• Cathie Berger, Director, Area Agency on Aging, Atlanta Regional Commission, Atlanta, GA• Sandy Markwood, CEO, National Association of Area Agencies on Aging n4a, Washington, DCTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 31

DETAILED DAILY AGENDAS03) Developing Super Noggins: Brain Fitness for Diverse Communities Room 505Promoting Healthy AgingMental stimulation is critical to well-being, but how do we provide an ongoing brain fitness program that is both effectiveand engaging to a diverse audience? This workshop describes a turn-key program developed by a nonprofit organizationdedicated to the promotion of cognitive wellness. You will discover what keeps people coming back for more and howto adapt brain-healthy activities to accommodate diversity in your population. Attendees will engage in some of theinteractive activities the program offers to get those brain cells firing.Presenter:• Lynn Wallen, Vice President, Research and Development, LEAF Ltd., Sanibel, FLS04) Hitting the Legal Bull’s-Eye: Targeting Legal Services Under OAA Title III B Room 501Cutting-Edge Older Americans Act ProgramsWhen legal services are skillfully targeted to critical issues impacting older adults with the greatest economic and socialneeds, they can produce significant outcomes and greatly improve the lives of clients. This session will explore techniquesfor identifying crucial legal needs and how to craft agreements with legal service providers. Attendees will learn practicesdeveloped by the innovative Model Approaches to Legal Services Development programs to empower local AAAs. Participantswill leave this workshop with the skills to evaluate legal service delivery contracts and improve the focus of those contracts.Presenters:• David Godfrey, Senior Attorney, ABA Commission on Law and Aging, Washington, DC• Joel Olah, Ph.D., LNHA Executive Director, Aging Resources of Central Iowa, Des Moines, IA• Dianna Benaknin, Director, York County Area Agency on Aging, York, PA• Penelope A. Hommel, Co-Director, Center for Social Gerontology, Ann Arbor, MIS05) Making Medicare Matter More Room 502Engaging Volunteers in the Aging NetworkHow did one rural Kansas AAA double its force of SHIP-trained Medicare counselors each year for the past two years?How did another AAA in an urban area boost its volunteer force from two to twenty in about three months? They didthis—and more—by collaborating with the Medicare Rights Center. This workshop will highlight successful collaborationsand initiatives in Kansas and other states aimed at reaching seniors and caregivers with important Medicare information.Attendees will learn about trends, tools and strategies to reach low-income people about money-saving Medicare benefitsand easy-to-implement ways to make Medicare's complexities easier to understand. This workshop will present practical,proven tools to recruit volunteers and help seniors and family caregivers get important information in easy-to-understandways so they can make the smartest Medicare decisions.Presenters:• Julie Govert Walter, Executive Director, NC-FH Area Agency on Aging, Manhattan, KS• Joe Baker, President, The Medicare Rights Center, New York, NY• Karen Mayse, Supervisor, Senior Opportunities and Community Services, NC-FH Area Agency on Aging, Manhattan, KSS06) Get the FACTS: Future of Accessible-Coordinated Transportation Services Room 503Enhancing the Way We Do BusinessThe AAA 3 Mobility Manager, funded by a grant from the Ohio Department of Transportation, works to supporttransportation coordination. The AAA 3 was instrumental in the development of (and provides leadership for) the Future ofAccessible-Coordinated Transportation Services (FACTS) coalition: a local coalition whose membership works to coordinate32 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

SUNDAY, JULY 8resources in order to better meet the transportation needs across the region. Attendees will learn the role a mobilitymanager plays in bringing together transportation stakeholders and will see how working together can benefit everyone:the individual who has no transportation options, the transportation provider looking for additional funding sources andthe AAA seeking to meet the transportation needs of the community. Join this session to learn from the successes of theAAA 3 and to leave feeling inspired to meet the transportation needs in your area.Sunday, July 8Presenters:• Erica Petrie, Mobility Manager, Area Agency on Aging 3, Lima, OH• Jaqueline Bradley, Executive Director, Area Agency on Aging 3, Lima, OHS08) AGEcomm—n4a’s New, Interactive Forum for Professionals Room 404Enhancing the Way We Do BusinessEach year at the n4a Annual Conference, you learn and share with other aging professionals from across the country. Whynot have these interactive experiences year-round? AGEcomm, n4a’s new e-learning portal, can make that possible! Duringthis session, you will get an introduction to this exciting new system, walk through the website and learn how it can aid thework you do.Presenters:• Mary Kaschak, Program Manager, Capacity Building, n4a, Washington, DC• Mark Fetterhoff, Manager, Marketing and Special Projects, n4a, Washington, DCS09) Growth and Generations in the Latino Community: Exploring the Impact of the Latino Age Wave in the U.S. Room 506Working with Diverse Aging PopulationsThe Latino population is the fastest growing group in the U.S.—in particular, the numbers of older Latinos are quicklyincreasing and will grow dramatically in coming decades. The service needs and demands from this rapidly growingsegment will bear increasing influence across all sectors. In this session, Hispanics in Philanthropy (HIP) will share keyfindings of its national study, Latino Age Wave, and will highlight a partnership with the Latino Community Foundationof Colorado and Rose Community Foundation located in Denver. Attendees will learn how this initiative seeks to raiseawareness among Latino older adults and policy makers, promote and fund cultural appropriate services and highlightasset-based service delivery practices when serving Latino older adults. Workshop will be geared to provide ideas, activitiesand tools for attendees to use when they return to their communities.Presenters:• Cec Ortiz, Project Manager, Colorado Latino Age Wave, Denver, CO• Ben Francisco Maulbeck, Vice President, Hispanics in Philanthropy• Janine Vanderburg, President/CEO, JVA Consulting• Fernando Pineda-Reyes, CEO, CREA ResultsS10) AoA’s Elder Rights Resource Centers Room 507Cutting-Edge Older Americans Act ProgramsWant to know more about the elder rights activities of the Aging Network? Come learn about four U.S. Administration onAging (AoA) elder rights resource centers: NCEA, APS RC, LTCO RC, and NLRC. Presenters will discuss the information andtechnical assistance that can be provided by the RCs through these programs.Presenters:• Stephanie Whittier Eliason, Elder Rights Team Lead, U.S. Administration on Aging, Washington, DC• Lori Smetanka, Director, National Long-Term Care Ombudsman Resource Center, Washington, DCTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 33

DETAILED DAILY AGENDA1:00 p.m. – 3:45 p.m.Participant Direction and the Aging Network Room 301The U.S. Administration on Aging (AoA) presents a highly interactive session on participant direction and potentialopportunities for the Aging Network in the long-term services and supports (LTSS) system. In the first part of this preconferenceintensive, AoA staff and representatives from the National Resource Center for Participant Directed Services(NRCPDS) will discuss the Workforce Competency Project—a project that identifies and embeds participant-directedperson-centered planning and cultural competencies in workforce categories like Options Counselors. The secondpart of the session will highlight the critical role that No Wrong Door/Single Entry Points such as Aging & DisabilityResource Centers (ADRCs) play as the front door in a person-centered LTSS system. Finally, those attending will gain anunderstanding of the VD-HCBS program—what it is, how it operates, and how it supports the Aging and Disability Networkin increasing access to participant direction. This pre-conference session is an ideal chance to hear from national AgingNetwork and Veteran Administration officials and to explore a variety of facets of participant direction.1:30 p.m. – 5:00 p.m.Getting Ready for CIRS-A: Part II Room 402The intensive continues with an examination of the infrastructures, program, services, benefits and related federallegislation associated with older Americans, as well as key national resources for optimizing service delivery by aging I&R/Aspecialists.2:30 p.m. – 3:45 p.m.Concurrent WorkshopsS11) Making the Link for Family Caregivers Room 401Assisting CaregiversUnpaid caregiver services, valued at $257 billion a year, provide elderly and frail family members with the help they needfor daily living. But this value does not take into consideration the immense cost to the health of the caregivers. A largenumber of caregivers are unaware of the resources and services provided by their local area offices on aging. At the AnneArundel County Department of Aging and Disabilities, we know that physicians, emergency personnel, and long-termcare staff endorse the concept of supporting and educating family caregivers. Our “Making the Link” project strives to raiseawareness among these communities—and the general public—about caregiving issues and network services. Medical,emergency, and social work personnel who participate in Making the Link are provided with concise and easy to accessinformation allowing them to provide resources in a quick and efficient manner. This project can be replicated to meet theneeds of local Area Agencies on Aging or Native American aging programs, and attendees will have the opportunity todiscuss particular needs and brainstorm the resources and support services available in their local areas.Presenters:• Mary Chaput, Program Director, Family Caregiver Support Programs, Anne Arundel Co. Dept. of Aging & Disabilities,Annapolis, MD• Sandy Berkeley, Program Director, Information & Assistance, Anne Arundel Co. Dept. of Aging & Disabilities, Annapolis, MD34 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

SUNDAY, JULY 8S12) The Biggest “Party” of the 21st Century: Planning for an Aging Population Room 403Building Livable CommunitiesLike a wedding planner who has to know the number of guests that are coming, who’s vegan, how many have access needs,where the out of town relatives will stay and what the budget is, local aging programs have to be able to plan for a muchbigger and more diverse group of older residents. This “party” of 21st Century older adults requires great reconnaissance, sothat limited resources are spent where they need to be and not where they will be wasted. The State of Colorado and itsmajor metro AAA have taken the lead in planning for the aging of the state by using an innovative and affordable survey ofresidents over age 60. Come learn about the programs and policies that are being developed to meet the needs identified inthe statewide survey of 2011. See how a low burden, low cost needs assessment can change the face of planning where youlive. Understand how 16 AAAs worked together to make the process possible. Explore real findings from Colorado to try yourhand at making decisions to move services, advocacy and policy where they are most needed.Presenters:• Shannon Hayden, Senior Director of Special Projects, National Research Center, Boulder, CO• Jayla Sanchez-Warren, Director, Denver Regional Council Governments Area Agency Aging, Denver, CO• Todd Swanson, Division of Aging and Adult Services / Colorado Department of Human Services, Denver, COS13) Is there a Doctor in the House? Partnerships between AAAs and Physicians Room 404Connecting the Aging Community to the Medical CommunityPhysicians and other health care professionals often are not aware of challenges and problems their patients face in theirhomes, and community-based providers are often unaware of an elder’s change in condition, therapy status, hospitalizationor other significant event. This workshop will provide insight on how one Area Agency on Aging is working successfullywith a large physician practice in providing a partnership of care for patients. Through this partnership, older adults arereceiving care that is coordinated, focused and consumer-centered, with positive results. Case studies will be shared toillustrate the benefit to an elder and also a caregiver, as well as the benefit to the physician and the AAA. Presenters willdetail the inception and development of the relationship and work between the entities, and how this can be replicated byother AAAs and Title VI Native American Aging Programs.Presenters:• Christine Alessandro, Executive Director, BayPath Elder Services, Inc., Marlborough, MA• Joseph Nunes, Administrator, Southboro Medical Group, An Atrius Health Group, Southborough, MAS14) We Sustain Maine — A Step-by-Step Approach of Bringing Locally Farmed Foods to Seniors Plates Room 505Cutting-Edge Older Americans Act ProgramsMaine’s seniors receive healthy meals prepared and packaged in our own kitchens through Maine’s only Meals OnWheels program. Through our unique approach, the state’s farmers benefit from a high-volume, reliable customer fortheir products, the environment is less stressed with long distance, out-of-state trucking and shipping, and the economybenefits from local dollars being reinvested into local economies. “We Sustain Maine” has received national recognition asthe most Innovative Idea in all of New England — it is uniquely designed for all food products, all year. All elements of thisinnovative program can be replicated and can serve as a way to rejuvenate senior meal programs. With proper marketing,grant writing and a focus on local and national philanthropy, most programs can raise substantial funding and can improvenutritional health for older adults and disabled consumers.Presenters:• Denver Brown, Nutrition Administrator, Spectrum Generations, Augusta, ME• Gerald Queally, CEO/President, Spectrum Generations, Augusta, MESunday, July 8Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 35

DETAILED DAILY AGENDAS15) A Shift is Happening… So Get Over It! Room 502Engaging Volunteers in the Aging NetworkThis workshop will describe how citizens can be engaged to participate in and change their own communities, mobilizingneighbors to help neighbors. Citizens can make communities more aging-friendly and help older adults to both surviveand thrive. Presenters will focus on models for organizing citizen action to engage and inspire people to be more proactivecitizens. Attendees will learn ways to ramp up community assets by optimizing the social capital of communities to createpositive change. Model programs such as Care Circles and Complete Streets will be discussed, in addition to how oldercitizens are changing businesses and what those businesses can do to respond to this changing demographic.Presenters:• Lois Aronstein, Senior State Director/New York AARP, AARP, New York, NY• Sandra Timmerman, Vice President and Director, MetLife Mature Market Institute, New York, NY• Harry R. Moody, Director of Academic Affairs, AARP, Washington, DCS16) From Standards to Practice: Options Counseling for Program Planners Room 503Leading the Way in Community-Based Long-Term Services and SupportsMany LTSS programs require that the AAA workforce is able to perform options counseling; join this session to learn abouttwo national projects helping to define this critical service and prepare the workforce: The Options Counseling NationalStandards Project and the Options Counselor Competencies Project. This interactive, multi-media session will summarizethe national draft standards for options counseling currently under development by the U.S. Administration on Aging(AoA) and 19 grantee states. It will also identify core competencies of options counselors and illustrate how the standardsare reinforced by the workforce competencies. After a tour of existing options counseling trainings and resources availableto the AAA workforce, attendees will explore ways to apply the national options counseling standards and competenciesto their own agencies. Participants will engage in small groups to explore organizational planning, integration of services,staff training and supervision, and program evaluation. Program planners and managers will benefit from this peer-to-peerexchange in exploring how to plan and implement Options Counseling within the context of their unique organizationsand community settings.Presenters:• Mark Sciegaj, Senior Consultant for Training and Research, National Resource Center for Participant-Directed Services,Chestnut Hill, MA• Carrie Blakeway, Senior Consultant, The Lewin Group, Falls Church, VA• Roger Auerbach, Senior Consultant, The Lewin Group, Falls Church, VAS17) Grand-Aides: An Innovative Healthcare Workforce Model Room 501Leading the Way in Community-Based Long-Term Services and SupportsA Grand-Aide is a mature member of the community who is well trained and certified in medical care to work as part of ateam. Under close supervision by a nurse or physician, Grand-Aides use telephone protocols and home visits to providesimple primary care as well as prevention, and transitional / chronic disease management adherence after hospitaldischarge. They are known by patients and families as trusted partners from their community that assist in improving theirhealth..Presenter:• Donna Green, Chief Executive Officer, The Grand-Aides Foundation, Houston, TX36 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

SUNDAY, JULY 8S18) Seizing New Opportunities: Partnerships with the Healthcare Industry Room 501Enhancing the Way We Do BusinessAs AAAs face shrinking budgets following years of stagnant funding and increased demand for services, the AffordableCare Act and similar initiatives are providing AAAs with new opportunities to partner with the healthcare industry to realizethe vision of a comprehensive and integrated system of care for older adults. This session will discuss emerging trends fromn4a’s most recent mini-survey, and share promising practices and strategies employed by AAAs as they broaden their scopeof core services, and develop and expand partnerships and collaborations in the community.Presenter:• Mary Kaschak, Program Manager, Capacity Building, n4a, Washington, DCS19) Cultural Competency and Partnership: Why is it so Important? Room 506Working with Diverse Aging PopulationsWhile staff from AAAs may be aware of the cultural differences for the AAPI population as well as the importance ofpartnering with other community-based organizations, it is not enough to simply apply the knowledge to practice. TheNational Asian Pacific Center on Aging (NAPCA) has run the Senior Community Service Employment Program (SCSEP)for the last 20 years in 7 different states. With limited capacity to serve those who speak different languages and embodydiverse cultures, how is NAPCA able to serve this diverse aging population? Drawing on their previous experience withSCSEP, presenters will discuss the AAPI senior population, their different cultural values, and why CBO partnerships are socritical. Attendees will be able to integrate these practical cultural competency guidelines into their everyday practices.Presenters:• Eun Jeong Lee, SCSEP National Director, National Asian Pacific Center on Aging, Seattle, WA• Miriam Suen, Los Angeles SCSEP Project Director, National Asian Pacific Center on Aging, Los Angeles, CAS20) Colorado’s Vision: Leading the Way in Community-Based Long-Term Services and Support Room 507States need to prepare for a rising need for home and community-based services in an environment of year-over-yearbudget cuts. This session will highlight the various changes and innovations that Colorado is considering as near-term andfuture enhancements which bring benefits to both the state and long term care service beneficiary. Areas to be discussedinclude consumer direction programs, MMIS re-procurement and electronic visit verification.Presenters:• Guinevere Blodgett, Medicaid Policy Specialist—Home Health Care, Hospice, Private Duty Nursing, Colorado Departmentof Healthcare Financing and Administration• Karen Brouillette, VP Payor Sales, Sandata Technologies, LLCSunday, July 83:00 p.m. – 3:30 p.m.Exhibitor Orientation Mile High 1–3As n4a continues to grow, new programs are developed that might affect you and your organization. Learn about the newprograms and services that bring value to our members and the companies serving them. From hosting focus groups forcorporate friends to developing sponsor opportunities in important programs, n4a is continually building ways for yourcompany to further connect with the Aging Network. Come join us for coffee and a brief overview on how you might fitinto n4a’s and the Aging Network’s plans. Pertinent information on the Tradeshow will also be addressed, to help maximizethe impact and value of this event for you and our attendees.This special event is for exhibitors at the n4a Tradeshow only.Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 37

DETAILED DAILY AGENDA4:00 p.m. – 5:30 p.m.Opening General Session Mile High 4Proudly sponsored byTaking the Helm: Navigating the Future Course of the Aging NetworkAs leaders in the Aging Network you are constantly trying to navigate the future course ofyour agency to ensure that you can meet the needs of older adults, people with disabilitiesand caregivers. In these times of rapid economic and organizational change—across thecountry and across numerous industries you work with—that oftentimes requires you to James D. (Jamie) Huysmanchart new waters, make mid-course adjustments and take on new partnerships to achievethose goals. This session will highlight the vital nature of your agency and their services in today's landscape, strategies thatyou and your agency can navigate to achieve success, and ensure you "take your oxygen first" so you have the inspirationand the renewed energy needed to meet these incredible opportunities head on. This session will leave you ready tolead your agencies and the network to a new day in the aging landscape!James D. (Jamie) Huysman, PsyD, LCSW, has built his career on the belief that resilience of the human spirit and collaborationare key to our country’s health future. He is a fierce advocate of patient-centered health care and a workforce in touch withtheir own wellness. A longtime proponent of creating meaningful public–private partnerships by effectively incorporatingpartner missions and economic models of care, he has almost 30 years of medical and behavioral health experience innonprofit and for-profit corporate leadership roles. Today, Huysman works in provider relations and governmental affairsfor WellMed Medical Management, based in San Antonio, TX. WellMed is an innovative senior care model that workswith all payers, developing innovative strategies to create better medical quality outcomes through effective communitypartnerships. Dr. Huysman was awarded the Florida Social Worker of the Year award in 2008. He writes for Florida MD andToday's Caregiver magazines and blogs for Psychology Today, and co-authored Take Your Oxygen First, and was featured in The100 Mile Walk. Huysman serves as the co-founder of the non-profit Leeza Gibbons Memory Foundation.Thank you to Mom’s Meals for their generous support of this event.5:30 p.m. – 7:00 p.m.Welcome Reception in Tradeshow Mile High 1–3Sponsored byHere is your first chance to network with old n4a friends and to make new connections withAging Network colleagues from across the country! Visit the many exhibitors and learnabout the latest products and services available for serving older adults and their caregivers.Thank you to Caesars Foundation for their generous support of this n4a event.38 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

Apply for:Retirement, Disability,Medicare, and so much more!SUNDAY, JULY 8Sunday, July 8Boldly Goto www.socialsecurity.govTweet at the n4a Conference! STAR TREK Follow is the property @n4aAction, of CBS Studios, and share Inc. Used about with the permission. Conference using hashtag #n4a2012. :: 39

DETAILED DAILY AGENDAINTRODUCINGA NEW SERIES ONPUBLIC TELEVISION40 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

SUNDAY, JULY 8OUR VIDEO-RICH WEBSITE OFFERS SOLUTIONSON CAREGIVING TOPICS SUCH AS...Sunday, July 8Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 41

DETAILED DAILY AGENDA6:00 a.m. – 7:00 a.m.9th Annual Early Bird WalkMeet in the Hyatt Hotel Lobby at 5:45 a.m.Want a quick tour of Denver? Want to see the sites of downtown and get your early morning walk, too? Please join ChrisKatzenmeyer and the staff of The Consortium for Older Adult Wellness (COAW), for an invigorating walk through the mosthistorical and eclectic parts of downtown Denver. Morning is the very best time, as it is quiet, colorful, and a great time to walkin the Mile High City with the always present Rocky Mountains in view. You can discover the amazing Denver Art Museum, theunique E. Colfax Avenue (one of the nation’s longest streets), beautiful capitol building, and many other historic opportunities.The Consortium for Older Adult Wellness is Colorado’s network of professionals who work with older adults in the fields of allhealthcare, higher education, gerontology, nutrition, public health, and other professions whose mission it is to engage healthsystems in realizing that patient activation and self-management saves healthcare dollars. For more information go to: COAW.org.7:00 a.m. – 5:00 p.m.Conference RegistrationMile High Pre-Function Area7:00 a.m. – 8:00 a.m.Networking Breakfast in Tradeshow Mile High 1-3The n4a 2012 Tradeshow provides ample opportunities to network while exploring the extensive array of products andservice solutions for serving older adults and caregivers. From meal home delivery services to medical supplies, this is theone place where you can receive up-to-date information from your colleagues around the nation!Learn and win! Look for prize giveaways by exhibitors that will be given out during the Tuesday afternoon break.8:00 a.m. – 10:00 a.m.General Session: When Politics Meets Policy…and What It Means for the Aging Network Mile High 4Proudly sponsored byAging Pundits PanelNavigating our nation’s dynamic political landscape can be both dauntingand complex, especially in the midst of the upcoming election. How willthese shifts in climate affect the Aging Network? n4a is proud to featureJeffrey Birnbaum, a seasoned commentator and analyst, to elaborate oncurrent political trends and how they might influence the world of agingadvocacy and public policy.How will the current political environment affect aging services and supports? Our panelof pundits will provide insight into the ways that the Washington budget discussions, theAffordable Care Act Supreme Court decision, and the elections and their aftermath willaffect your agency and the future of aging services.Jeffrey BirnbaumPanelists:• Bob Blancato, President, Matz Blancato and Associates, Washington, DC• Martha Roherty, Executive Director, National Association of States United for Aging and Disabilities, Washington, DC• Sandy Markwood, CEO, National Association of Area Agencies on Aging, Washington, DCThank you to RLTV for their generous support of this event.42 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

MONDAY, JULY 910:00 a.m. – 10:30 a.m.Networking Break in Tradeshow Mile High 1-310:30 a.m. – 11:45 a.m.Concurrent WorkshopsM01) Live from DC: A Federal Aging Policy Update Room 401Advancing our Advocacyn4a’s legislative affairs team will bring you up to speed on the latest federal aging policy activity, from Older Americans Actreauthorization to how the pressing federal budget issues will affect all programs for older adults and caregivers. We willcover the latest news from Capitol Hill but translate it for all levels of Aging Network professionals!Presenters:• Amy Gotwals, Senior Director, Public Policy and Advocacy, n4a, Washington, DC• Neal Karkhanis, Manager, Public Policy, n4a, Washington, DCM02) Putting the Care Transition Pieces Together: How to Connect AAAs, Hospitals, and QIOs Room 402Accessing the Opportunities from the Affordable Care ActFor AAAs, it is often difficult to know where to even begin to establish successful Care Transitions Collaborations. Thisworkshop will assist AAA directors and staff in fitting the pieces of Care Transitions together with the many tasks andresponsibilities of our more customary roles. Participants will learn how to maneuver the medical model effectively and ina manner that completely compliments traditional AAA roles and responsibilities. Presenters at the workshop will includea AAA Director, a Hospital Case Management Supervisor, and a representative from a QIO. Participants will have theopportunity to gain insight into how each of these systems can effectively compliment the others.Presenters:• Deborah Arendale, Executive on Aging, Maui County Office on Aging, Wailuku, HI• Michele Potts, Director of Case Management, Maui Memorial Medical Center, Wailuku, HI• Margaret Okey, Project Manager, Mountain Pacific Quality Health Foundation, Honolulu, HIM03) Utilizing Participatory Action Strategies in Rural Communities:Working Toward Better Health for Older Adults Room 403Building Livable CommunitiesLearn how a AAA and a university are working collaboratively with many other partners and community members todevelop a plan to reduce diabetes related disparities in older adults and persons of low socio-economic status in threerural counties in Kentucky. The partnership between the KIPDA Area Agency on Aging and the University of Louisville’s KentSchool of Social Work includes working with a coalition to effectively assess the needs of the community and develop astrategic plan designed to impact change in the community at various socio-ecological levels. After a thorough analysisof the county-specific needs, the coalition will develop a county-specific action plan, which will include discoveringinterventions known to have a positive impact on the resident’s knowledge, attitude and behaviors of healthy living.Participants will engage in a dynamic session that will provide information and strategies that can be effectively replicatedin other communities. Attendees will leave with the necessary knowledge to develop similar coalitions and, subsequently,improve the health of older adults in their respective areas.Monday, July 9Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 43

DETAILED DAILY AGENDAPresenters:• Barbara Gordon, Director, Division of Social Services, Kentuckiana Regional Planning and Development Agency, Louisville, KY• Anna Faul, Associate Dean, Kent School of Social Work, University of Louisville, Louisville, KY• Joseph D’Ambrosio, Ph.D. Candidate and Adjunct Faculty, Kent School of Social Work, Louisville, KYM04) Who's Your Heir Apparent? Succession Planning in AAAs Room 404Enhancing the Way We Do BusinessThe majority of AAA executive management and middle management is comprised of Baby Boomers, leaving the AgingNetwork with a significant possibility of a “brain drain” once leadership retires. This workshop will assist Network leadersin crafting a formal succession plan for their organizations. Too often, succession planning is done informally, and theincumbent is ill prepared for leadership duties. This session will present proven steps on how the Area Agency on Aging10B, Inc. has developed a succession plan to replace the planned retirement of most senior management within five to tenyears. Attendees will learn how to identify positions requiring such a plan, how to discover employees with high potential,and what it takes to develop critical mentor programs. Participants will leave the workshop with practical tools andknowledge to implement their plan once they return home.Presenters:• Matthew Reed, VP, Communications and Quality, Area Agency on Aging 10B, Inc., Uniontown, OH• Joseph Ruby, President and CEO, Area Agency on Aging 10B, Inc., Uniontown, OHM05) Improving the Cost Effectiveness and Productivity of Nutrition Programs Room 501Cutting-Edge Older Americans Act ProgramsAttend our interactive discussion about nutrition innovations that have improved the cost effectiveness of our programsand expanded service to new populations. Participants will learn how AgeOptions worked with funded nutrition providersto issue a unified Request for Bid, which subsequently saved over $162,000 in federal funding and over $250,000 in totalfunds for the Title III-C program. This session will also cover ways that the Title III-C program can be used to alleviate hungerand food insecurity, as well as how AgeOptions addressed the greater need of specific populations (including older adultsliving with grandchildren) through the development of a congregate site.Participants not only will brainstorm with presenters about how lessons learned are applicable to their programming, butalso will to learn about marketing materials, programming ideas, and funding considerations.Presenters:• Jonathan Lavin, President and CEO, AgeOptions, Oak Park, IL• Kim Blechschmidt, Director, Planning, Program Design and Grants Management, AgeOptions, Oak Park, ILM06) Ready for Something New? The Assessment of Readiness for Mobility Transition ARMT Tool Room 502AoA Expanding Options for Community LivingParticipants in this workshop will learn about a new tool to aid their work with older adults who may need to consider"giving up the keys." Even though about 600,000 older adults stop driving every year, most drive well into their 70s, 80s,and 90s. Not driving can have a negative impact on older adults' ability to get to the doctor, access other essential servicesand engage in social activity. The Assessment of Readiness for Mobility Transition (ARMT) Tool was developed with theparticipation of older adults, has been tested with almost 300 older adults aged 55-95 and has a proven track record ofidentifying older adults who are willing, as well as resistant, to giving up the keys. The tool has potential as a valuableintervention to begin a conversation about driving, transportation options and mobility with older adults and caregivers44 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

MONDAY, JULY 9living in the community. AAAs will want to consider using the tool as an adjunct to mobility counseling. This session willintroduce the tool and discuss options for its use within Aging services.Presenters:• Virginia Dize, Co-Director, National Center of Senior Transportation, n4a, Washington, DC• David Sykora, Executive Director, St. Louis Area Agency on Aging, St. Louis, MO• Marla Berg-Weger, Professor, Saint Louis University, St. Louis, MO• Thomas Meuser, Clinical Psychologist; Director, Gerontology Graduate Program, University of Missouri, St. Louis, MOM07) PACE: A Natural AAA Partnership Room 503Leading the Way in Community-Based Long-Term Services and SupportsLearn how two AAAs worked to establish Programs of All-Inclusive Care for the Elderly (PACE) in their communities.These efforts allowed PACE to achieve quick acceptance and success, drew attention to the services of the AAA in anunprecedented fashion, and created ongoing collaboration between PACE, the AAA and the other partners. A seamlessand unique system resulted in better consumer service and more coordinated information for the public. This workshopwill focus on how participants might approach replicability, as both projects were fully dependent on local collaborations.Presenters will tie the results of their efforts into the overall trends facing the network, such as transition services andintegrated care. Presenters discuss how to tie together varied types of AAA work, such as program development, servicepurchasing, care management, transitions work, options counseling and community planning.Presenters:• Lynn Kellogg, CEO, Region IV Area Agency on Aging, St. Joseph, MI• Pam Curtis, Executive Director, Senior Resources of West Michigan, Muskegon, MIM08) Making It Fit: From Programs to Evaluation Room 504Promoting Healthy AgingRural areas present a unique challenge in implementing and evaluating wellness programs. This session features a discussionon the partnership between one AAA and a university is meeting those challenges. The Living Well Program is a holistic termused by Care Connection for Aging Services that provides wellness/chronic illness/physical activities to older adults in thecommunity. The Living Well Program supports the agency’s mission and has proven success in health promotion and diseaseprevention. This program collects ongoing assessment data and offers a model of health promotion programming evaluationthat is both practical and replicable, The Care Connection-University of Central Missouri Partnership uses an evaluativeframework to measure health, safety, and function. Participants will learn not only how the Living Well Program identifiedadditional needs in the community for further programming, but also what the process of choosing a program entails.Presenters:• Vickie Whitsitt, Lifestyle Coordinator, Care Connection for Aging Services, Warrensburg, MO• Diana Hoemann, Executive Director, Care Connection for Aging Services, Warrensburg, MO• Janice Putnam, Associate Professor, University of Central Missouri, Warrensburg, MOM09) Effective Strategies for Working with Hispanic Older Adults Room 505Working with Diverse Aging PopulationsAs the country becomes increasingly diverse, cultural competency has become an important factor many communitybasedorganizations must address to continue providing quality services. What does it mean to be culturally competent,and how can a CBO ensure its cultural competency practices are effective? This workshop will draw on NHCOA’s experiencein creating, developing, and implementing initiatives specifically tailored to the Hispanic population by sharing bestpractices and tools. Participants will discuss the impact of culturally and linguistically appropriate and age sensitiveMonday, July 9Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 45

DETAILED DAILY AGENDAinterventions and community mobilization campaigns, as well as culturally competent activities, such as those used byNHCOA for the National Hispanic SMP NHSMP. Ultimately, this workshop will show attendees how such strategies can beused to improve the client/patient relationship and impact the quality and effectiveness of services.Presenters:• María Eugenia Hernández-Lane, Vice President, National Hispanic Council on Aging (NHCOA), Washington, DC• Henry Pacheco, Medical Advisor, National Hispanic Council on Aging (NHCOA), Washington, DCM10) Elder Abuse Prevention: Basics and Strategies for Integration Room 506Cutting-Edge Older Americans Act ProgramsWhat exactly constitutes elder abuse? How can it be detected? What can AAAs do to prevent it? Join the U.S.Administration on Aging (AoA) to learn how elder abuse prevention can be better integrated into core Aging Networkprograms and services. Hear from a panel including AAAs, only some of which oversee Adult Protective Services (APS)programs, but all of which have successfully integrated elder abuse prevention into the broader array of communityservices for older adults.11:45 a.m. – 1:30 p.m.Networking Lunch in Tradeshow Mile High 1–31:30 p.m. – 2:30 p.m.Concurrent WorkshopsM11) Money Talks: Leveraging the ACA in Support of Proven Health Promotion Programs Room 506Accessing the Opportunities from the Affordable Care ActThe Aging Network provides older adults with a critical link between the healthcare system and the community — discoverhow AAAs can support and sustain proven programs geared toward improving the health and well-being of older adults. Panelpresenters will highlight the phenomenal growth and impact of evidence-based healthy aging programs, featuring StanfordUniversity’s Chronic Disease Self-Management Program (CDSMP) and its variants. This session will focus primarily on prospectswithin the ACA and other federal initiatives to leverage resources and engage partners, all in an effort to grow and sustain accessto these proven programs. Participants will learn first-hand from their peers about opportunities to integrate proven healthpromotion programs within ACA-mandated care transitions programs, patient-centered medical homes, and more.Presenters:• Kristie Patton, Program Associate, National Council on Aging, Washington, DC• Rosanne DiStefano, Executive Director, Elder Services of the Merrimack Valley, Lawrence, MA• Joan Hatem-Roy, Assistant Executive Director, Elder Services of the Merrimack Valley, Lawrence, MA• Christine Katzenmeyer, Executive Director, Consortium for Older Adult Wellness, Lakewood, CO• Lynnzy McIntosh, Director of Implementation, Consortium for Older Adult Wellness, Lakewood, CO46 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

MONDAY, JULY 9M12) No-Fear Advocacy: You Have the Power—Use It! Room 401Advancing our AdvocacyWant to boost your advocacy skills to help craft better aging policy at the federal and state level? This workshop willgive you the facts you need to understand how Congress directly affects your programs and what you can do about it!Beginners and veterans are welcome at this workshop highlighting innovative ways to: take your advocacy on behalfof your constituents to the next level; organize your allies to boost your influence, and; build working relationships withpolicymakers to ensure that sound aging policies are adopted. Experienced advocates will share their tips and strategies.Presenters:• Amy Gotwals, Senior Director, Public Policy and Advocacy, n4a, Washington, DC• Annette Graham, Executive Director, Central Plains Area Agency on Aging, Wichita, KS• Nick Beamer, Executive Director, Aging and Long Term Care of Eastern Washington, Spokane, WAM13) Keeping the Faith: Supporting African American Caregiversthrough Faith Based Community Partnerships Room 403Assisting CaregiversFaith plays a central role in the lives of many African Americans. To address the needs of African American caregivers,AgeOptions, the AAA for the suburban Chicago region, developed Caring Together, Living Better (CTLB). The project isa partnership of faith-based and community organizations that works to improve supports for caregivers in 12 primarilylow income, African American communities in Chicago’s south suburbs. The program builds on caregiver support servicesalready provided through the National Family Caregiver Support Program in the Older Americans Act by connecting tocaregivers to these services through faith-related activities and through the faith community. CTLB is implementing regionwideimprovements and innovations to address the three largest needs of south suburban caregivers: outreach and accessto caregiver services, respite options and culturally competent caregiver training programs. Caring Together, Living Betterhas already shown statistically significant improvements in self-efficacy and caregivers’ feeling of having the help they need.Participants in this session will learn how to leverage the role of the church to outreach and provide services to African Americancaregivers and how to sustain these programs after grant funding ends. Additionally, participants will brainstorm with presentersabout how lessons learned from this project are applicable to caregivers and diverse populations in their communities.Presenters:• Jonathan Lavin, President and CEO, AgeOptions, Oak Park, IL• Anne Posner, Director of Program and Community Support, AgeOptions, Oak Park, ILM14) SMART Performance Management for Care Transitions Room 404Enhancing the Way We Do BusinessWant to ensure the success of your care transitions programs? This session will provide participants with an understandingof performance management for program design, implementation, outcomes and impact. Attendees will learn the valueof logic models, how to apply the guiding principles for developing performance measures and the multiple purposesand audiences for performance information. The workshop will feature an interactive practice on care transitions, focusingon: the relationships among performance outcomes, program monitoring, quality improvement and evaluation ofexisting data sources that are helpful in performance management; and guidelines for the development of performancebenchmarks that are specific, measurable, agreed upon, and timely (SMART).Presenters:• Elizabeth Carpio, Research Associate, Miami University–Scripps Gerontology Center, Oxford, OH• Suzanne Kunkel, Director, Miami University–Scripps Gerontology Center, Oxford, OHMonday, July 9Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 47

DETAILED DAILY AGENDAM15) Don't Let the Bus Pass You By: Travel Training Services for Older Adults Room 402AoA Expanding Options for Community LivingOlder adults may experience a loss in travel skills as they age, and the vast majority will need to make changes in the waythey travel. One option is fixed route public transportation (including buses, rail cars and ferries), and many older adults havelearned how to use these services by working with a Travel Trainer. This innovative and versatile service is sweeping the county,and aging professionals are needed to advise travel trainers on how to competently serve the aging population. AAAs havea pivotal role as advisors, planners, referral agents, direct service providers or funders. Travel Training is a golden opportunityfor the Aging Network to enhance senior mobility. Participants will hear about the experiences of several AAAs involved withthis program and will have the opportunity to discuss several financial incentives that could support their network. Join thissession and learn how to support older adults so they can age in place and live fuller lives in their communities.Presenters:• Karen Wolf-Branigin, Director, National Center on Senior Transportation, Washington, DC• Barbara Gordon, Director, Division of Social Services, KIPDA Area Agency on Aging and Independent Living/Aging andDisability Resource Center, Louisville, KYM16) Technologies for Improving Care Transitions: Lessons Learned from the ADRC Trenches Room 502Leading the Way in Community-Based Long-Term Services and SupportsTech4Impact is an innovative initiative that aims to improve the health and independence of older adults. This grantprogram advances the use of technologies for improving post-acute care transitions among ADRCs and is a creation ofthe U.S. Administration on Aging and the Center for Technology and Aging. An overview of the initiative will be presentedfollowed by a description of the California, Indiana, Rhode Island, Texas, and Washington programs. Presenters will shareprogram challenges, lessons learned, and strategies for successful technology adoption. Initial findings from theseTech4Impact programs will be presented and implications for health improvement, sustainability, replicability, and publicpolicy will be discussed.Presenters:• Lynn Redington, Senior Program Director, Center for Technology and Aging, Oakland, CA• Susan Shepherd, ADRC Program Manager, Department of Social and Health Services-Aging and Disability ServicesAdministration, Olympia, WA• Angie Hochhalter, Assistant Professor and Research Scientist II, Scott & White Healthcare, Temple, TXM17) Brain Storm—Come Rain or Shine, It Will Blow Your Mind Room 503Promoting Healthy AgingA fit brain has all the mental capabilities necessary to function successfully in life; Brain Fitness is the feeling of being alert,in control, and productive. This fun and upbeat session will focus on Brain Fitness programs and activities that three AAAsin Arkansas have implemented. Attendees will take away easily implemented program ideas that are fun, cost-effective andsustainable. Participants will be introduced to Super Noggin, Neurobics, Laughter Techniques and the Wii game, and willget to actively experience and participate in each of the programs. Learn how to engage your senior group with a raging“Brain Storm” and keep them coming back for more!Presenters:• Melissa Prater, Director of Purchased Services, East Arkansas Area Agency on Aging, Jonesboro, AR• Todd Price, Health and Wellness Coordinator, CareLink, Central Arkansas Area Agency on Aging, North Little Rock, AR• Angie Dunlap, Community Program Support Specialist, Area Agency on Aging Northwest Arkansas, Harrison, AR48 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

MONDAY, JULY 9M18) Help is Coming—Mosaic on Wheels Room 504Working with Diverse Aging PopulationsThe Mosaic® Elder Refugee Program, now in its thirteenth year of operation, responds to the need for services specificto the older refugee. The program, administered by the Area Agency on Aging, Region One, collaborates with othercommunity organizations to serve approximately 650 elder refugees annually in Maricopa County. The Mosaic® Programon Wheels is designed to help these groups adjust to living in the United States and to get services in the community closeto their residences. This is done through both lectures and ESL classes, which are brought directly to the refugee groups insenior centers, community centers, faith-based centers, or subsidized housing. The program also offers support groups forAlzheimer’s caregivers, support groups for victims of domestic violence, computer classes, or exercise groups, dependingon the needs of the population. In this same vein, the Maricopa Elder Abuse Prevention Coalition (MEAPA) recognized theprevalence of elder abuse and formed a Task Force on refugee health. Its discuss issues related to health services fraud,domestic violence, benefits, and financial exploitation. Attendees of this session will leave with a foundational knowledgeof all facets of the Mosaic® Program and how similar programs can be replicated in their respective communities.Presenters:• Lejla Bogdanovic, Director of Program Development, Area Agency on Aging, Region One, Phoenix, AZ• Bianca McDermott, Vice President of Program Development, Area Agency on Aging, Region One, Phoenix, AZ• Wally Sjolander, Senior Vice President of Program Development, Area Agency on Aging, Region One, Phoenix, AZM19) The Village People: Not Just a 70's Disco Band Room 505Building Livable CommunitiesIt is no secret that older adults prefer to age within their own communities, and the Village is a unique model emerging acrossthe country that combines community development activities with service enhancement to allow individuals to age in thecommunity setting of their choice. Villages are person-centered, community-based membership organizations that empowerolder adults to remain active and engaged—they facilitate the opportunity for members to develop, own and operate anorganization that facilitates independence and choice. This workshop will allow participants to learn how to develop a Villagemodel to build community, how to provide member-driven services and supports, how the Village model relates to otheraging-in-community models (such as NORC–SSPs), and how to form innovative collaborations between Villages and AAAs.Attendees will also learn ways to leverage limited community resources and assets to benefit both providers and consumers.Presenters:• Candace Baldwin, Co-Director, Village to Village Network, Arlington, VA• Emily Greenfield, Assistant Professor & Programs on Aging Coordinator for the School of Social Work, Rutgers University,New Brunswick, NJ• Katherine Sergeant, Program Manager, Knox County Office on Aging—One Call Club, Knoxville, TNM20) Is the AAA Role In Legal Services Under Attack?Finding Allies and Crafting Good Policy in Dangerous Times Room 501Advancing our AdvocacyReauthorization of the Older Americans Act can be an appropriate time to reexamine the Aging Network’s roles andresponsibilities. There are some legal advocates, however, who are pushing for the removal of AAAs from the localcoordination and provision of legal services under Title III B of OAA. The Center for Social Gerontology (the key NationalLegal Resource Center Partner with expertise on legal services delivery), the National Association of (State) Legal ServicesDevelopers , and a number of Title III B legal providers across the country believe this could jeopardize the future of legalservices under the Act. Join us to learn more about the issue and what you can do to join the conversation.Monday, July 9Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 49

DETAILED DAILY AGENDAPresenters:• Penelope Hommel, Co-Director, The Center for Social Gerontology, Ann Arbor, MI• Sarah Halsell, J.D., State Legal Services Developer, Chair of National Association of Legal Services Developers,Florida Department of Elder Affairs, Tallahassee, FL• Jaime Estremera-Fitzgerald, CEO, Area Agency on Aging of Palm Beach/Treasure Coast, West Palm Beach, FL• Anne Hinton, Executive Director, Department of Aging and Adult Services, San Francisco, CA2:30 p.m. – 3:30 p.m.Networking Break in Tradeshow Mile High 1-33:30 p.m. – 4:30 p.m.Concurrent WorkshopsM21) Caregiver Education and Support to Improve Health Outcomes Room 401Assisting CaregiversStudies have shown that caregiver burden or depression is associated with problematic discharges, while the absence ofa family caregiver has been linked to hospital readmissions. Hear how one regional medical management organization ismeasuring the impact of community supports for caregivers on the health outcomes of their patients through partnershipswith Area Agencies on Aging. Learn about evidence-based programs (such as Stress-Busting for Family Caregivers andthe Caregiver Teleconnection) that AAAs are using to reduce caregiver stress and burden. Discover how integrating thecaregiver into the health care team can open new opportunities for AAAs.Presenters:• Carol Zernial, Executive Director, WellMed Charitable Foundation, San Antonio, TX• Debbie Billa, Grants Manager, WellMed Charitable Foundation, San Antonio, TX• Amy Adams, Manager, Special Grants and Consumer Directed Services, United Way of Tarrant County, Fort Worth, TX• Cynthia Henderson, Director of Clinical Programs, WellMed Medical Management Inc., San Antonio, TXM22) Long-Term Care Ombudsman: Following the Transition Home Room 402Advancing our AdvocacyFrom long-term care provided in a nursing facility to long-term care provided in a community setting, the landscape isexpanding. Older adults and people with disabilities are now presented with more choices. What happens during and aftera transition of care? What should be the model now and in the future? Join this workshop for an interactive discussion ofproposed legislation and the ever-changing playing field of ombudsman services.Presenters:• Deborah Merrill, Senior Policy Director, National Association of States United for Aging and Disabilties (NASUAD), Washington, DC• Lori Smetanka, Executive Director, National Ombudsman Resource Center, Washington, DCM23) Putting the "Community" in Community Healthcare Collaborations Room 403Connecting the Aging Community to the Medical CommunityWith the re-engineering of health care as a result of the Affordable Care Act, integrated care and other health policyinitiatives, health care stakeholders and community-based organizations are routinely asked to work together to achievethe three-part aim of health care reform. Participants will learn about an existing local partnership that has resulted inzero avoidable re-admissions over a four-year period. Senior Health Partners is a one-of-a-kind community partnership50 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

MONDAY, JULY 9that brings together an AAA, a mental health provider, a PACE program, and the health system to improve the health andwellness of older adults. Attendees will learn not only how to communicate with hospitals and primary care physicians, butalso what barriers exist to community collaborations with healthcare providers. The barriers (yes, we will address HIPAA!)and challenges (such as wait lists) will be shared candidly, along with strategies designed to tackle them. Participants willidentify similar opportunities in their own communities, and will leave with practical tools to create integration among theirhealth care stakeholder communities.Monday, July 9Presenters:• Karla Fales, CEO, Region 3B Area Agency on Aging, Battle Creek, MS• Linda Frost, Care Management Director, Region 3B Area Agency on Aging, Battle Creek, MS• Linda Grap, Director, Senior Health Partners, Battle Creek, MSM24) Villages: A Powerful Grassroots Option for Community Aging Room 404Building Livable CommunitiesWant to stay put as you age? Build a Village! Villages are grassroots, community-based membership organizations thatempower older adults to remain in their own homes and communities as they age. Members of these organizations areoffered a network of resources, services, programs and activities that revolve around daily living needs, and their lives areenhanced by facilitated social connections and access to support services. Villages are “focal points” for their members —with one phone call, members obtain information, guidance and assistance navigating the confusing maze of long-termservices and supports. This session will include extensive and interactive dialog with the presenters, and attendees willleave with both the knowledge and inspiration to start Villages in their own neighborhoods.Presenters:• Candace Baldwin, Co-Director, Village to Village Network, Arlington, VA• O. Arnold Snyder, Co-Founder and Board Member, Washington Park Cares, Littleton, COM25) The Lifetime Financial Journey: Managing the Longevity Risks of Retirement Room 501AoA Expanding Options for Community LivingHow do you make your money last a lifetime? This workshop will focus on managing the longevity risks of retirement andwhat women in particular need to know to avoid poverty. These longevity risks include managing inflation, chronic illnessand the risk of institutionalization. This workshop encourages women to take an active role in planning their futures byproviding effective strategies to create and maintain a secure dependable stream of income for retirement. It also addressespitfalls to avoid when planning for the future. Attendees will explore case studies and will leave with tools for successfullyintegrating this information into AAA activities.Presenters:• Cindy Hounsell, President, Women's Institute for a Secure Retirement, Washington, DC• Maureen Kelly, Business & Community Liaison, Atlanta Regional Commission—Area Agency on Aging, Atlanta, GA• Kathy O’Brien, Senior Gerontologist, MetLife Mature Market Institute, Washington, DCM26) Did Crossing the Digital Divide Leave America’s Low-Income Seniors Behind? Room 502Promoting Healthy Aging“Did Crossing the Digital Divide Leave America’s Low-Income Seniors Behind?” takes a real-world look at today’s low-incomeseniors and their continuous struggle to Cross the Digital Divide as social-impact companies and government programsadvocate on their behalf. This panel discussion will include representatives from San Francisco Area Agency on Aging’s ”I’mConnected” BTOP program and Connected Living’s BTOP “Getting Illinois Low-Income Senior’s and People with DisabilitiesOnline” and Program Evaluation professionals from Northern Illinois University and will identify the “wins” and the challengesTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 51

DETAILED DAILY AGENDAassociated with getting seniors to recognize that the internet is KEY to identifying needed resources and staying connected.From creating awareness about the benefits of the internet to the actual training of the senior in how to use the equipment,this panel’s learnings are essential. Facilitated by the National Telecommunications and Information Administration (NTIA)this session will demonstrate the highest-ranking reasons seniors want (or don’t want) to use the Internet. The informationshared will be useful to a broad spectrum of senior program management, and attendees will have the opportunity toexperience the sense of satisfaction from the experiences of the seniors themselves through a videotaped log.In the very buildings and neighborhoods where “time stood still and technology forgot,” success is celebrated daily by theseniors who have received this transformative opportunity to cross the Digital Divide.Presenters:• Sybil L. Boutilier, Public Policy, Programs & Legislative Affairs, Department of Aging and Adult Services, City & County ofSan Francisco, CA• James Ciesla, Professor, Northern Illinois University, DeKalb, IL• Gina Baxter, General Manager, BTOP–Illinois, Connected Living. Inc., Schaumburg, ILFacilitator:• Francine Jefferson, Telecommunications Policy Analyst, National Telecommunications and Information Administration(NTIA), Washington, DCM27) Turning the Light on in the Bedroom: Illuminating the World of HIV+ Older Adults Room 503Working with Diverse Aging PopulationsIt is critical that AAA directors and staff be prepared to respond to a growing population of lesbian, gay, bisexual, andtransgender (LGBT) as well as straight HIV+ older adults. As a result of pervasive HIV stigma, coupled with homophobia,transphobia, and ageism, and a lack of social support networks, these populations are frequently marginalized or ignoredin the discussion of HIV/AIDS. This severely limits data collection, prevention efforts, and treatment. This session will explaininnovative policy initiatives that address this issue. Participants will have an interactive opportunity to share successes andchallenges in working with this unique and ever-growing population. Do not miss this opportunity to brainstorm ways inwhich federal policy advocates can support efforts to recognize and support HIV+ older adults.Presenters:• Aaron Tax, Director of Federal Government Relations, Services and Advocacy for GLBT Elders (SAGE), Washington, DC• Daniel Tietz, Executive Director, AIDS Community Research Initiative of America, New York, NY• Nathan Schaefer, Director, Public Policy, Gay Men’s Health Crisis GMHC, New York, NYM28) Using Graduate Students to Implement CDSMP: The Good, the Bad, and the Ugly Room 504Promoting Healthy AgingJoin this workshop to learn about the creation of an Independent Study for Social Work geared toward graduate students.This program was designed to provide participants with “real world” experience in executing a well-known Evidence-BasedProgram in a local community. Participate in a lively discussion of the challenges we faced in working within the schedulesof busy graduate students while meeting the needs of chronically ill CDSMP Workshop participants. Learn about the typicaluniversity process for development/approval of a new course. Find out how we selected students for the project, how wemanaged “difficult” students and how we rewarded our “star performers.” Attendees will also hear how we plan to continuethis project after the CDSMP Implementation Grant ends.52 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

MONDAY, JULY 9Presenters:• Barbara Gordon, Director, Division of Social Services, Kentuckiana Regional Planning and Development Agency (KIPPA),Louisville, KY• Sue Johnson, Nutrition/Health Promotion Planner, KIPDA, Louisville, KY• Reggie Ferreira, Ph.D. Candidate and Adjunct Faculty, Kent School of Social Work, Louisville, KYMonday, July 9M29) Carenect: Your Care Coordination Room 505n4a has launched a new program for members only that is targeted to private pay initiatives.This “members-only” program can help you serve your clients and better manage privatepay and care transitions, all while creating a new revenue stream.M30) The National Center on Elder Abuse: A National Indigenous Elder Justice Initiative Room 506Cutting-Edge Older Americans Act ProgramsThis session will discuss current and future activities of the NCEA’s National Indigenous Elder Justice Initiative (NIEJI),including providing information on resources and existing Tribal codes that address elder abuse, neglect, and exploitation.Presenters will also discuss expanding the availability of culturally relevant materials related to elder abuse in indigenouscommunities, as well as the development and dissemination of culturally appropriate and responsive resources for use byTribes, care providers, stakeholders, and law enforcement.Presenters:• Stephanie Whittier Eliason, Elder Rights Team Lead, U.S. Administration on Aging, Washington, DC• Jacqueline S. Gray, NIEJI Director, Center for Rural Health, University of North Dakota School of Medicine & Health Sciences,Grand Forks, ND4:45 p.m. – 5:45 p.m.Concurrent WorkshopsM31) Bull’s Eye! Caregiver Programs That Work! Room 401Assisting CaregiversThe need for evidence-based services for family caregivers has become a prominent issue for most Area Agencies onAging. Wondering which programs will best serve your region? Not sure how implementing an evidence-based programis different from the programs you have launched before? This workshop will present hands-on experience and lessonslearned from implementing two highly respected evidence-based caregiver interventions in three Georgia AAAs.Attendees will leave this workshop with a deeper understanding of caregiver programs and how to implement them intheir respective communities.Presenters:• Gayle Alston, Director of Community Initiatives, Rosalynn Carter Institute for Caregiving, Americus, GA• Leisa Easom, Executive Director, Rosalynn Carter Institute for Caregiving, Americus, GAM32) HomeMeds: Saves Money and Saves Lives Room 402Connecting the Aging Community to the Medical CommunityHomeMeds (also known as MMIS—the Medication Management Improvement System) is now being implemented in tenstates and over 30 sites. Care management programs find that the web-based software identifies potential medicationrelatedproblems in as many as 50 percent of their clients. The Los Angeles Department of Aging is one of the most recentAAAs to add HomeMeds to their portfolio of evidence-based practices. Attendees will learn about the evidence-basedTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 53

DETAILED DAILY AGENDArisk-screening protocols, how to implement the whole intervention, how to find a pharmacist and more. There will also bea live demo of the software. Many agencies use medication dispensers to help their clients take their medications on time,but we say, “First, take the RIGHT MEDS; then take the MEDS RIGHT!”Presenters:• Sandy Atkins, VP, Institute for Change, Partners in Care Foundation, San Fernando, CA• Laura Trejo, General Manager, Los Angeles Department of Aging, Los Angeles, CA• Dennee Frey, Project Consultant, Partners in Care Foundation, San Fernando, CAM33) Social Media and Your AAA/Title VI Program Room 501Enhancing the Way We Do BusinessDoes anyone “Like” your AAA? Do you think it is sweet to “Re-Tweet”? “Like” it or not, social media tools like Facebook, Twitterand YouTube are here to stay. Learn more about what other agencies are doing on the social media front. We will have an opendiscussion with fellow attendees about what works, what doesn’t and explore ways to make social media work for your agency.Presenter:• Mark Fetterhoff, Manager, Marketing and Special Projects, n4a, Washington, DCM34) The Long Road Home: Finding Shortcuts through Process Engineering Room 404Enhancing the Way We Do BusinessShortcuts can often be found simply by looking at programs in new ways. The AAA 10B did just that, and our LTCOmbudsman program has returned over 75 disabled and older adults to their homes in the past two and a half years. Withfunding from Ohio’s “Money Follows the Person” Grant, our AAA developed the “Home Choice Program” and allowed theOmbudsman to operate as Transition Coordinators. This, in turn, allowed the Ombudsman to work with care managers fromcommunity waiver programs to insure proper community based-services were in place and to use grant funds for eachresident to ease transition back to the community. Two years later, we examined the Home Choice Program through ourQuality Improvement Program and identified best practices and eliminated unnecessary steps in the process. As referralsfrom the state of Ohio continue to rise, our agency is determined to double the amount of consumers it can bring homefrom to the community using the same number of hours on the program. Join this session to learn the inner-workings ofour process engineering and how similar strategies can be applied anywhere.Presenters:• Kirk Davis, Elder Rights Supervisor, Area Agency on Aging 10B, Inc., Uniontown, OH• Sam McCoy, Vice President of Elder Rights, Area Agency on Aging 10B, Inc., Uniontown, OH• Francine Chuchanis, Volunteer Manager, Area Agency on Aging 10B, Inc., Uniontown, OHM35) Creating a Best-In-Class Transportation System Room 403Cutting-Edge Older Americans Act ProgramsIt is not news that the need for specialized transit for older adults or people with disabilities is on the rise. DRCOG, thedesignated AAA for the Denver metro region, explored the inefficiencies of their current transportation service deliverymethods and identified the need for a region-wide scheduling and dispatch call center. Meanwhile, the regionalcoordinating council for the Denver metro region (DRMAC) was working on creating both a transportation providerdatabase and a coordinated call center. As a result, DRCOG and DRMAC are working on formalizing a partnership withthe goal of implementing a regional scheduling and/or dispatch call center designed to connect riders with the right rideto meet their individualized needs. This partnership would provide an opportunity to bring together their mutual andexclusive community partners and varied sources of funding to solve complex problems for a region that is not only large,but rural and urban.54 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

MONDAY, JULY 9Presenters:• Chandra Matthews, Compliance Program Manager, Denver Regional Council of Governments, Area Agency on Aging,Denver, CO• Angela Schreffler, Executive Director, Denver Regional Mobility and Access Council DRMAC, Denver, CO• Jen Garner, Senior Consultant, BBC Research & Consulting, Denver, COMonday, July 9M36) Walk This Way! Room 502Promoting Healthy AgingLooking to encourage life-long healthy habits and promote physical activity among older adults? Learn from the “Age Strong!Live Long! Walk On!” event held by the Hawkeye Valley AAA. This one-mile walk not only recognizes Older Americans Month,but also could be used as a fund-raiser to increase awareness and generate revenue. Learn to create unique partnershipsand make marketing tools that create interest and allow you to hold a successful walk. This workshop will share with you thestep-by-step process used over a five-month period to maximize your staff time and increase awareness of your event. Thisproject, while worthwhile on its own, has also given our entire staff an opportunity to work directly with the population ouragency is designed to serve. Too many times we become far removed from those who need our programs, and this annualwalk brings our staff back to our communities and reminds us of why we do the work we do!Presenter:• Janet Buls, Livable Communities Coordinator, Hawkeye Valley Area Agency on Aging, Waterloo, IAM37) Little Red Corvette or Your Mother's Oldsmobile: Which is Your Senior Volunteer Program? Room 503Engaging Volunteers in the Aging NetworkTravelling along the senior volunteer highway can be tricky, especially if you don’t have a car that effortlessly maneuversthrough heavy traffic. Times have changed. Tough economic challenges have made adult volunteers (and the measurementof their performance) increasingly more important, especially as it relates to securing federal and private funding. Ifyour program is an Oldsmobile, come learn how the U.S. Administration on Aging and the Corporation for National andCommunity Service are jointly working to help you to better serve older adults, as consumers and as volunteers. If yours isa little red Corvette, come share how you have brought your program into the 21st century. You will also learn about newfederal opportunities and free online tools to engage older persons in helping solve community challenges.Presenters:• Erwin Tan, Director, Senior Corps, Corporation for National and Community Service, Washington, DC• Barbara Quantance, Senior Vice President, Volunteering and Civic Engagement, AARP, Washington, DCM38) One Hour to Cultural Competency: LGBT Training-in-a-Box Room 504Working with Diverse Aging PopulationsWhat is the difference between sexual orientation and gender identity? As LGBT rights have advanced, why are someelders still in the closet? Does the pink triangle mean the same thing as a rainbow flag? Why are the words “married/single/widowed/divorced” too narrow for an intake form or HR application? This “train-the-trainer” lesbian/gay/bisexual/transgendercultural competency workshop will answer these questions and will give you the necessary tools to confidently presentthis material to your AAA staff, area facilities, senior centers, home health care agencies, and others. In this jam-packedsession, you will learn how to add a one- or two-hour Project Visibility training to your educational roster before the LGBTbaby boomer activists come pounding on your door! You will meet a few of the currently underserved population of LGBTelders by viewing Boulder County AAA’s award-winning film, “Project Visibility.” Interactive exercises and discussion will getTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 55

DETAILED DAILY AGENDAparticipants talking about the human conditions of transgender, gender, lesbian, male, heterosexual, etc. All participants willreceive the Project Visibility DVD, a collection of handouts for trainings, and the Project Visibility Training Manual.Presenters:• Nancy Grimes, LGBT Program Specialist, Boulder County Area Agency on Aging, Boulder, CO• Emily Lewis, Project Visibility Trainer, Boulder County Area Agency on Aging, Boulder, COM39) Developing Qualified Direct Caregivers through Online Training Room 505Enhancing the Way We Do BusinessAs the aging population continues to increase, we are simultaneously faced with a shortage of caregivers and brutalfunding cuts to senior services. For this reason, online caregiver training is becoming significantly beneficial to agenciesand older adults alike. This method allows the user to assign courses, track progress and access reporting and compliancerecords. Students can go back and refresh their knowledge as desired, and access to education is available 24/7. Comelearn more about how to use this modern and cost-effective tool to train quality caregivers.Presenters:• Afshin Khosravi, CEO, Trilogy IR/Network of Care, San Rafael, CAM40) Successful Models: Evidence-Based Prevention Programs Room 506Promoting Healthy AgingGiven the goal to improve older adult health and quality of life in the Healthy People 2020 objectives, as well as the focuson evidence-based self-management programs in the Department of Health and Human Services’ Multiple ChronicConditions: A Strategic Framework, it is imperative that stakeholders at the national, state, and local levels help supportproven programs. Since 2006, more than 140,000 individuals have benefited from evidence-based prevention programsfunded by the U.S. Administration on Aging. Join this session to hear about some of them, including self-managementeducation, physical activity, falls management and mental health.Presenters:• Michele Boutagh, Aging Services Program Specialist, Administration for Community Living (ACL), Atlanta, GA• Kristie Patton, Senior Program Manager, National Council on Aging, Washington, DC• June Simmons, CEO, Partners in Care Foundation, San Fernando, CA• Laura Trejo, General Manager, Los Angeles Department of Aging, Los Angeles, CA• Linda Miller, Community Services Coordinator, Centralina Area Agency on Aging, Charlotte, NC6:00 p.m. – 7:00 p.m.VIP Corporate Reception (By Invitation Only)Denver City Terrace, Level 5, Hyatt6:00 p.m. – 7:00 p.m.Dialogue with ACL/AoA Regional Administrators Room 505Join the U.S. Administration for Community Living/Administration on Aging (ACL/AoA) for an exclusive opportunityto engage in roundtable discussions with the Regional Operations Director and the Regional Administrators. Find outabout how the new Administration for Community Living will operate in the Regional Offices, what new partnerships theRegional Offices are building with other agencies, and what activities will be in the year ahead. Please come and share yourideas, questions and concerns specific to your region.56 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

MONDAY, JULY 9The ABCs ofn4a MembershipMonday, July 9Aging Innovations & Achievement AwardsBest Practices ClearinghouseCapacity Building Through the Annual Leadership InstituteDiscounts to the n4a Annual Conference and the Aging Policy BriefingExclusive Access to n4a Legislative Updates and Policy ResourcesFunding Opportunities Database and Offers Through Cross-Sector PartnershipsGrassroots Network Development, Advocacy Support and Peer LearningHigh-Quality Programs and Resources to Enhance Your ServicesInitiatives and Partnerships Custom-Tailored to Meet Your NeedsJump-Start Aid for Board Development and New ExecutivesKnowledgeable Leadership of Colleagues from Every U.S. RegionLeader Recognition Through the n4a President’s and Excellence in Leadership AwardsMost Sought-after Network for National Aging ResearchNational and Local Media Promotions of Members and the Aging NetworkOlder Americans Disaster Relief Fund AccessPreferred Provider Program, carenectQuick Response to Your InquiriesRepresentation on Capitol Hill, at the White House and With Federal AgenciesSavvy Social Media Forums to Connect You to n4a Staff and Aging Network ColleaguesTailored Technical Assistance Responsive to the Uniqueness of Each MemberUp-to-Date Aging, Research and Policy NewsVoice in our Nation’s Capital and Across the CountryWeb-based Learning Communities on Topics that Interest You MosteXponential Value!Yearly Policy Priorities Reflective of Aging Network Challenges and OpportunitiesZealous and Unparalleled n4a Staff Support202.872.0888 • www.n4a.org • www.facebook.com/n4aACTIONTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 57

DETAILED DAILY AGENDAExperts + Caregivers+= CaregiverTeleconnectionThe Caregiver Teleconnection is a free, safe, and confidential program that uses the telephone to connect family caregivers withtrusted professionals and other caregivers. “Tele-learning” sessions last one hour and are led by expert facilitators on a varietyof topics of interest to family members caring for a loved one. The sessions can be accessed from anywhere via your telephone:no need to get dressed up, to find transportation, or to get a sitter.For more information, visit us at www.caregiverteleconnection.orgor call Toll Free 866.390.6491Call. Learn. Share.Come VisitUs At TheExhibit Hall58 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

MONDAY, JULY 9PROUD SPONSOR OF THE N4A LEADERSHIP INSTITUTE!Customized Program Options Catering with our facilities Menu support services & analysis Managing client-owned facilities Nutrition education materials Delivery to congregate sites Hot, frozen & shelf-stable meals Front door delivery to seniors’ homes Salad & soup/sandwich meal options Meal site management DRI, RDA, USDA compliant menusGreat People, Great ServiceBateman seeks out the best foodservice talent to work in ouroperations. Delivering a consistent, quality foodserviceprogram takes dedicated, well-trained people. Bateman hasthe talent to deliver.All meals are made with fresh, wholesome ingredients.Better nutrition means better health.Quality: Our Basic IngredientBateman is committed to serving only the best. We use quality ingredientswhen preparing our recipes to deliver tasty, nutritious meals that satisfyseniors. Bateman develops menus in partnership with your agency tobuild a unique foodservice program that will meet all dietary requirements.Signature dishes with homemade appeal are the foundation of ourfoodservice program. Satisfying seniors, while at the same time complyingwith regulations can be a challenge, but it’s one we face with zeal tomaximize customer satisfaction.Bateman Senior Meals Magi Brettler, Regional VP Nancy Anderson, Business Development866.543.9395 (toll-free) 337.593.0433, ext. 24 (office) 404.845.3380 (office)www.iammorrison.com/ 337.319.8850 (cell) 404.964.5470 (cell)batemanseniormeals.aspx Tweet the n4a Conference! magi.brettler@compass-usa.com Follow @n4aAction, and share about the Conference nancyanderson@iammorrison.comusing hashtag #n4a2012. :: 59

Creating a CollaborativeCommunity of CareEmpowering all members of a care team to maximizetheir role within the community to improve qualityof care and minimize the resources needed todeliver long-term care.Want to learn more? Visit Harmony at Booth #405.866.951.2219 www.harmonyis.com

TUESDAY, JULY 107:00 a.m. – 5:00 p.m.Conference Registration7:00 a.m. – 8:00 a.m.Continental BreakfastMile High Pre-Function AreaMile High Pre-Function AreaTuesday, July 108:00 a.m. – 10:00 a.m.General Session: Bridging Health Care and Aging Services: Views from HHS Mile High 4Care Transitions. Coordinated Care. Integrated Care.Accountable Care Organizations. Health Homes. ADRCs andNo Wrong Door. Each of these initiatives represents a newopportunity for the Aging Network to strengthen the criticallink between the health care system and the system of homeand community-based services. The Aging Network is thecritical bridge that links the two systems for older adults,people with disabilities and caregivers. In this session, you willhear from two of the highest-ranking public leaders in healthand aging on ways that Area Agencies on Aging and TitleVI Native American aging programs can forge and enhancepartnerships with the health care community to ensure thehighest quality of health care and long-term services andsupports for the nation’s aging population.Dr. Howard KohKathy GreenleeSpeakers:• Dr. Howard Koh, Assistant Secretary for Health, U.S. Department of Health and Human Services, Washington, DC• Kathy Greenlee, Administrator, Administration for Community Living, and Assistant Secretary for Aging, U.S. Department ofHealth and Human Services, Washington, DC10:00 a.m. – 4:00 p.m.6th Annual National Caregiving Coalition Conference Room 607Please join with fellow state and local family caregiving coalitions for an exciting day of networking, training and sharinggreat ideas designed specifically to help you improve the success of your coalition’s work. Hear from leading experts onnational caregiving issues. Learn about new caregiving research. Strengthen your advocacy and leadership skills, andnetwork with peer caregiving leaders from across the country.10:15 a.m. – 11:30 a.m.Concurrent WorkshopsT01) Tech Boost Your Advocacy: Social Media and More Room 401Advancing our AdvocacyThe ever-expanding role of technology in American life presents great opportunities to update your advocacy techniquesand skills. Feeling behind in exploring social media and not sure where to start? Have an agency Facebook page butstruggle with how to use it effectively for advocacy? And what’s the next big thing that you need to know about? HearTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 61

DETAILED DAILY AGENDAfrom social media mavens and savvy AAA directors who have found success in harnessing new technologies to engagetheir communities, generate online advocacy activity and advance good aging policy!Presenters:• Jeremiah Mora, Program Specialist, AARP Colorado, Denver, CO• Suzanne Burke, CEO, Council on Aging of Southwestern Ohio, Cincinnati, OH• Lydia M. Jacobs, Aging Program Specialist, Bluegrass Area Agency on Aging and Independent Living, Lexington, KY• Amy Gotwals, Senior Director, Public Policy and Advocacy, n4a, Washington, DCT02) MetLife Foundation Innovations in Caregiving Award Winners Room 402Assisting CaregiversMetLife Foundation and the National Alliance for Caregiving launched a new grants program, Innovations in Caregiving, tostimulate replication of exemplary caregiver education and support programs. Innovations in Caregiving provide financial supportto nonprofit aging service organizations and universities to replicate the best innovations identified through the National FamilyCaregiving Awards program. This session will feature the five seed grant winners and will highlight the innovative programs theyare replicating, the implementation process, and their outcomes. This interactive and engaging workshop will focus on replicationstrategies and ideas to support and educate caregivers of older adults in a wide variety of settings.Presenter:• Jordan Green, Program Manager/Consultant, National Alliance for Caregiving, Bethesda, MDT03) AAA Collaboration with the Medical Community: Practical Initiatives to Enhance Patient Outcomes Room 403Connecting the Aging Community to the Medical CommunityFormal collaboration between the medical community and Area Agencies on Aging is essential—core competencies found atthe AAAs provide value-added services and are precisely what is needed by the medical community at this time. It is clear thatAAAs nationally will play a vital role in the integration of the medical and the long-term care systems, and such cooperationacknowledges the overarching goal of public policy to create community partnerships to reduce Medicare costs.Additionally, such cooperative programs provide better patient outcomes that are defined in a more comprehensivemanner, and it is important that these systems interact consistently to improve patient outcomes. This session will giveconcrete examples that can be replicated in a variety of innovative collaborative programs between the Akron/Canton AAAand acute care hospitals and/or Medicare Advantage Plans.Presenters:• Gary Cook, Chief Operating Officer, Akron/Canton Area Agency on Aging, Uniontown, OH• Susan Sigmon, Vice President, Managed Long Term Care, Akron/Canton Area Agency on Aging, Uniontown, OHT04) It's Not Your Grandmother's Meal Site Anymore! Room 404Cutting-Edge Older Americans Act ProgramsIn NY State, AAAs have been struggling with declining attendance at traditional congregate meal sites. As a solution tothis problem, the Washington County AAA started a senior restaurant congregate meal program in cooperation withlocal restaurants. Seniors get tickets from the County AAA to use at area restaurants for a whole meal, and the restaurantsubmits the ticket to the county for reimbursement for the full negotiated meal rate. The program is a great public/privatepartnership that supports the local economy and small business that are struggling to remain open. The program is rapidlygaining traction with seniors, small businesses, and other AAAs that have adapted it to meet local needs. This innovativeprogram offers unique educational and marketing opportunities for the AAA and gives them a presence in the community62 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

TUESDAY, JULY 10in a new arena. It allows them to engage not only more seniors, but also caregivers and younger members of society whomay not be aware that AAAs exist.Presenters:• Mary Ann Spanos, Director, Chautauqua County Office for the Aging, Mayville, NY• Laura Cameron, Executive Director, New York Association of Area Agencies on Aging, Albany, NYT05) Reorganizing Iowa – AAA/State Perspective on Enhancing the Aging Network Room 502Enhancing the Way We Do BusinessAs has occurred in several other states, the Iowa Department on Aging was mandated to reduce the number of AreaAgencies on Aging. This has resulted in what is now a state-wide effort to increase support service efficiency, re-createplanning and service areas, and combine resources to more effectively serve Iowa’s aging population. The state’s AAAswere given the opportunity to develop a plan of enhancement, complete with geographic boundaries, service models,and many, many challenges! This workshop will discuss, in “real-life” terms, the intricacies of navigating a process ofreorganization, and participants will be able learn and prepare for possible reorganization. Regardless of whether or notreorganization is eminent, this workshop will provide for opportunities to dialogue about best practice models, businessplanning, and other topics to assist any organization in enhancing services and supports.Presenters:• Mike Isaacson, Executive Director, Hawkeye Valley Area Agency on Aging, Waterloo, IA• Donna Harvey, State Director, Iowa Department on Aging, Des Moines, IA• Barb Morrison, Executive Director, Southwest 8 Senior Services, Council Bluffs, IAT06) Person-Centered Mobility Management: NCST Grantees Discuss Their Projects Room 501AoA Expanding Options for Community LivingTuesday, July 10Join this workshop to hear from two grantees funded through the NCST’s Enhancing Older Adult Mobility Through Person-Centered Mobility Management grant program. Following an overview of Mobility Management and its role in meetingthe transportation needs of older adults, the grantees will lay the groundwork for their selected funding category basedon the needs of their community and will discuss how they are implementing the work and the anticipated outcomes ofthe project. One grantee will discuss mobility management in rural/frontier areas, while the other will present integratingmobility management into current practices.Presenters:• Lynn Winchell-Mendy, Technical Assistance Associate, National Center on Senior Transportation, n4a, Washington, DC• Emily Kearns, Assistant Director of Planning and Development, Greater Lynn Senior Services, Lynn, MA• Valerie Parker Callahan, Director of Planning and Development, Greater Lynn Senior Services, Lynn, MAT07) Not What the Doctor Ordered: Prescription Drug Abuse/Misuse in Older Adults Room 503Promoting Healthy AgingAlthough illegal drug use is relatively rare among older adults compared to younger adults and adolescents, evidencesuggests that there is a growing problem of the misuse and abuse of prescription drugs by older adults. A primary reasonfor the escalation of prescription drug abuse and overuse is the lack of education. In an effort to raise awareness aboutthe scope and consequences of medication misuse and abuse among older adults, the American Society of ConsultantPharmacists (ASCP) Foundation developed a toolkit suitable for a variety of audiences, including older adults, their families,and their caregivers. The Prescription Drug Misuse and Abuse among Older Adults toolkit contains PowerPoint slides withtalking points, handouts containing key messages and guidelines for what can be done to prevent this issue, participantTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 63

DETAILED DAILY AGENDAquizzes, and more. This interactive session will present the scope and consequences of prescription drug misuse/abuse, therisk factors, guidelines for identification and prevention, and opportunities for collaboration with local pharmacists.Presenter:• Marsha Meyer, Independence at Home (IAH), Irvine, CAT08) Your Medicare Toolkit: The Latest Tools To Help Your Education Platform Room 504Enhancing the Way We Do BusinessUnderstanding Medicare can be overwhelming and challenging for consumers. Are you in need of expanding youreducational tools for explaining Medicare? This discussion outlines free tools that are developed utilizing plain language,offering a range of information through simplified content for different learning styles and available in multiple languages.Learn about consumer tested tools that can help you whether you are just beginning to design your educational plan orneed some new tools to enhance your existing educational plan.Presenter:• Nancy Oliker, Vice President, Partnership MarketingT09) The Leverage Model: Amplifying the Voices of Indian Elders Room 505TITLEHighlighting Title VI Programs and ServicesThis session will highlight the first-ever application of the “Leverage Model.” Through this project, individual voices of adisempowered Pueblo American Indian elder population are successfully introduced to the political process around anational debate on the future of Social Security—a topic that has been identified as a major concern of older Indians. Thesuccess of the Leverage Model is easily replicable, requiring the involvement of trusted advocates, expertise on the issue athand, and access to the tribal political process. A lively group discussion will cover barriers to public discussions with elders,the difficulties of dealing with tribal councils, the dynamics of creating and passing resolutions in Indian country and thepower of alliances.Presenter:• Dave Baldridge, Executive Director, International Association for Indigenous Aging, Albuquerque, NMT10) Addressing the Diabetes Epidemic: A “How to” on DSMT Accreditation and Reimbursement Room 506Promoting Healthy AgingFeaturing AAAs and their reimbursement partners that have achieved accreditation for their Diabetes Self-ManagementTraining (DSMT) programs, presenters will discuss various approaches to developing and operating an accredited DSMTprogram. This is an opportunity to hear critical information, including how to use data, the array of health care partnerswith whom agencies can collaborate, and how to develop a specific action plan. Following an example of the necessarybusiness acumen/fiscal system needed to operate a financially sustainable DSMT program, participants will understandthe rigorous quality assurance that must be in place. Come and hear first-hand “success stories”—the first AAAs to havesuccessfully obtained DSMT reimbursement will be here to answer questions and share their experiences!Presenters:• Jim Varpness, Regional Administrator, U.S. Administration on Aging, Washington, DC• Timothy P. McNeill, RN, MPH, Program Manager, HCD International, Lanham, MD64 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

TUESDAY, JULY 1010:15 a.m. – 2:30 p.m.Mobile WorkshopMW1) Via: Promoting Mobility and IndependencePre-registration was required for this event.Meet in Hyatt Main Lobby. Bus departs promptly at 10:15 a.m.Take advantage of this exclusive opportunity to visit the Via program in Boulder, Colorado. You will learn how this OAAfundedtransportation provider (by Boulder County CO AAA) enables older adults to remain in their homes in thecommunity by providing access to services and socialization through transit. You will hear first-hand about the variousservices provided by Via (paratransit, travel training, friends and family reimbursement, and partnership with volunteerdriver programs) as well as an update from the Transportation Work Group, part of the region’s Age Well strategic planimplementation. A boxed lunch will be provided. Your visit will close with a tour of the innovative facility—a model forgreen building. Round-trip transportation to this mobile workshop will be in a Via bus.Tuesday, July 1010:30 a.m. – 12:30 p.m.Mobile WorkshopMW2) Public Policy Advocacy at the State Level — Seniors at the CapitolPre-registration was required for this event.Meet in Hyatt Main Lobby at 10:15 a.m.Join us for this exciting mobile workshop at the magnificent Old Supreme Court Chambers in the Colorado State Capitol tolearn how the AAAs in Colorado have partnered with the Older Americans Coalition (OAC) and the Colorado Senior Lobby(CSL) in successful advocacy efforts around State Funds for Senior Services and other issues that impact older adults. Hearfrom a state legislator on the best ways to impact the legislative process. Learn about the grassroots advocacy trainings thatthe Colorado Association of AAAs (C4A) holds for their regional advisory council members and much more.10:30 a.m. – 12:45 p.m.Mobile WorkshopMW3) A State-of-the-Art Kitchen at Volunteers of AmericaPre-registration was required for this event.Meet in Hyatt Main Lobby at 10:15 a.m.Take advantage of this unique opportunity to tour the Volunteers of America Michael Kern Kitchen. Built in 2001, thisimpressive site has the capacity to serve 4,000 meals per day in an eight-hour shift. To accomplish such a feat, the kitchenis home to several unique features, including a “quick chill” system, which allows staff to usher cooked foods through thetemperature “danger zone” and store them in coolers or freezers until they are needed. The Michael Kern Kitchen managesfour major food programs: Meals on Wheels, Congregate Meals, Head Start Meals for pre-school children and a privatelyfunded residential meal program. The Volunteers of America Colorado Branch is the largest meal provider in the region—do not miss the chance to witness this example of efficiency and innovation.11:30 a.m. – 1:00 p.m.Lunch on Own11:45 a.m. – 12:45 p.m.Lunch Meeting of the n4a State Grassroots Coordinators (By Invitation Only)President’s SuiteTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 65

DETAILED DAILY AGENDA1:00 p.m. – 2:15 p.m.Concurrent WorkshopsT11) Innovate! Building a Corporate Culture to Support ACA Opportunities Room 401Accessing the Opportunities from the Affordable Care ActWhile the Affordable Care Act presents a unique opportunity to provide health coaching and care transitions for Medicarebeneficiaries who are transitioning from a hospital to home, many AAAs are not equipped to meet these challenges. Thisis partially due to an overarching corporate culture, which can position an agency to struggle or succeed when exploringa new service arena. An emphasis on innovation and exceeding expectations is the key to creating a ”can-do” attitudethat leads to successful programs. The Akron/Canton AAA has been known for its innovative programs and techniques,including its recent receipt of the Centers for Medicare and Medicaid Services Community Care Transitions Contract. Thispresentation will demonstrate how this AAA transformed its leaders into innovative agents, how its culture morphedinto one that supports and fosters innovation, and how this culture facilitates the discovery of new opportunities whileimproving the quality of current programs.Presenters:• Matthew Reed, Vice President, Communications and Quality, Area Agency on Aging 10B, Inc., Uniontown, OH• Abigail Morgan, Social Science Analyst, Administration for Community Living, Washington, DCT12) Aging in Isolation: Strategies for Making AAAs Inclusive of Transgender Elders Room 402Working with Diverse Aging PopulationsDespite many aging providers taking steps to be more sensitive toward the lesbian, gay, bisexual and transgender(LGBT) community, transgender elders continue to express fear and discomfort in accessing formal care and supportsystems. Participants in this session will explore societal and personal definitions of gender, gender identity, and how thegender binary creates barriers for transgender elders. Participants will also reflect on how these definitions bias their owncommunication and interaction with the elders they serve. Presenters will identify what transgender elders fear whenaccessing services, especially when needing in-home services, personal care, or a long-term care setting. An interactiveexercise and discussion will provide practical solutions for AAAs to be more sensitive and responsive to this particularpopulation. Participants will leave this session with a foundation of how to be responsive to transgender elders and theresources to increase inclusivity in the Aging Network.Presenters:• Jennifer Solms, Ombudsman, Denver Regional Council of Governments, Denver, CO• Matt Kailey, Author and Activist, Tranifesto, Inc., Denver, COT13) Diversifying Your Funding Sources: Private Pay Room 403Enhancing the Way We Do BusinessBuilding systems for private pay continues to be an area of potential growth in business planning and outreach for theAging Network. However, the Network appears to be in a period of transition regarding this potential area of development.The 2010 comprehensive AAA survey indicates that about one-fourth of AAAs say they have either established or madeprogress in some services for private pay clients. This session will discuss historical trends of AAAs engaging in private payendeavors, future opportunities for growth, and strategies to diversify your agency’s funding sources.Presenter:• Mary Kaschak, Program Manager, Capacity Building, n4a, Washington, DC66 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

TUESDAY, JULY 10T14) Wired: An Elder Empowerment Initiative Room 404Cutting-Edge Older Americans Act ProgramsThere is a particular need among low-income and minority elders for internet access, which opens the door to a new worldof benefits and improvements in quality of life. This session will focus on a pilot planning and action initiative using OlderAmericans Act funds that ties in training and on-going technical support for with the purchase of computers for olderadults in senior centers or at home. The program targets the less affluent, less educated and limited English-proficientelders. The pilot has seen great success and participant satisfaction, and new partnership opportunities continue toemerge. Current plans focus on developing a program at a large public housing complex primarily serving Hispanic elders,and this proposed expansion includes a partnership with the community’s Broadband Coalition charged with expandingbroadband availability throughout the County. This workshop will give a detailed explanation of this pilot’s developmentand will include an interactive discussion of specific factors affecting the implementation of this program.Presenter:• Max Rothman, President & CEO, Alliance for Aging, Inc., Miami, FLT15) The Aging Network’s Volunteer Collaborative—Developing Cost-Effective Systems to Reduce Risks Room 501Engaging Volunteers in the Aging NetworkVolunteerism has changed over the last 30 years. Rather than just stuffing envelopes or working behind the scenes,volunteers now interface directly with beneficiaries of services and do more complex and sophisticated work. With thisincreased complexity and responsibility comes a number of inherent risks. To address these, the U.S. Administration onAging (AoA) is funding a Volunteer Risk and Program Management (VRPM) project. Now in its third year, the project aimsto decrease and manage risks related to volunteer involvement in the Senior Medicare Patrol (SMP) program and increasethe management and coordination of SMP volunteer efforts nationwide. To further mitigate risks, the Aging Network’sVolunteer Collaborative is investigating ways to reduce costs and make required background checks more efficient.Attendees will learn about this process and will leave with a clear understanding of how to manage volunteer risks.Presenters:• Carol Crecy, Director of External Affairs, Administration for Community Living, Washington, DC• Tom Endres, Director, The Aging Network Volunteer Collaborative, n4a, Washington, DC• Deborah Merrill, Senior Policy Director, National Association of States United for Aging and Disabilities (NASUAD), Washington, DC• Courtney Hoskins, Aging Services Program Specialist, Denver Regional Office, Administration for Community Living,U.S. Department of Health and Human Services, Denver, COT16) Senior Care Workers as First Responders: Compassion Fatigue, Burnout & YOU Room 502Enhancing the Way We Do BusinessSenior Care Workers do not have to be collateral damage or personal victims of the effects of the “Silver Tsunami.” Ourbroken medical system and current economic situation have put administrators and staffers on the firing line. Pushed intofinding more creative ways to continue to provide services for the aging and disabled is exacting a toll on those who areentrusted with this mission, and compassion fatigue, burnout and secondary trauma thrive in such stressful conditions.The good news is that there are there are simple solutions to prevent and mitigate their effects. Dr. James D. Huysman,LCSW, CAP, CFT—AKA Dr. Jamie—will help you gain insight into the causes of secondary trauma, how to distinguishbetween compassion fatigue and burnout, and how to implement tangible alternatives to lighten the load personally andprofessionally.Presenter:• James D. (Jamie) Huysman, Consultant, WellMed Charitable Foundation, Orlando, FLTuesday, July 10Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 67

DETAILED DAILY AGENDAT17) Aging in Place: Housing Authority Seniors Get Connected to Community Support Room 503AoA Expanding Options for Community LivingWhen many poor, frail, homebound seniors in public housing had access to very few supportive services, San Franciscoturned to collaboration as the ideal solution. The Services Connection Program is a partnership between the Departmentof Aging and Adult Services (DAAS), the San Francisco Housing Authority (SFHA), and Northern California PresbyterianHomes and Services (NCPHS) designed to provide service coordination for those seniors. Many residents have been helpedto age-in-place by being connected to the vast array of community-based services and wellness programs. This innovativecollaboration not only has provided seniors with necessary tools to maintain their independence, but also has facilitatednew relationships with other community organizations. The participating seniors have become model residents, andothers look to them for leadership and contributions to their communities. New partnerships are being explored, includingaccessing the San Francisco Library on Wheels and providing ESL classes. By effectively working together, the needs of thesenior residents can be more fully addressed.Presenters:• Anne Hinton, Executive Director, Department of Aging and Adult Services, San Francisco, CA• Ramona Davies, Director of Community Services, Northern California Presbyterian Homes and Services, San Francisco, CAT18) A Matter of Balance for Deaf Older Adults Room 504Promoting Healthy AgingDeaf older adults often lack access to healthy aging programs. To address the needs of this underserved group, theMetropolitan AAA partnered with the Deaf Community Health Workers program to offer a Matter of Balance (MOB) to Deafolder adults. Learn how this partnership led to a sustainable strategy for implementing MOB in American Sign Language.The Metropolitan AAA identified community leaders, explored the specific needs of Deaf adults, and invested in keyaccommodations for successful training. Attendees will hear the feedback from both class participants and coaches.Presenter:• Kate Houston, Planning Director, Metropolitan Area Agency on Aging, North St. Paul, MNT19) Assisting Indian Country to Deal with Substance Abuse Issues Room 505TITLEHighlighting Title VI Programs and ServicesWhen it comes to substance abuse issues in Indian Country, are we moving forward or stepping back? Substance abusehas far-reaching negative impacts to all areas of tribal life: emotional, psychological, physical and spiritual. To what extentare we willing to go to help our elders and youth to overcome obstacles when they reach out to the community? Jointhis session for an interactive discussion of substance abuse and how collaboration can serve as a solution. Participantswill share best practices and learn how to build an effective multi-disciplinary team (MDT). This workshop will share howthe Confederated Tribes of Warm Springs in Oregon became involved with state and federal entities to raise awarenessof the problems associated with substance abuse, and how the MDT model helped create an elder abuse code and amemorandum of agreement with the state of Oregon’s Elder Abuse Investigation office.Presenter:• Wilson Wewa, Tribal Caregiver Program Coordinator, Confederated Tribes of Warm Springs, Warm Springs, ORT20) Rural Aging and Health Services Coordination: Implications for Engagement Room 506Promoting Healthy AgingChartered in 1987, the National Advisory Committee on Rural Health and Human Services provides recommendationson rural issues to the Secretary of the Department of Health and Human Services. Over the last seven years, the U.S.68 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

TUESDAY, JULY 10Administration on Aging (AoA) has been an active partner with the National Advisory Committee by providing staff towork with the many human service issues the committee has sought to explore. Join this workshop for a conversation withrepresentatives from HRSA’s Office of Rural Health Policy and AoA staff.Presenter:• Steven Hirsch, NACRHHS Executive Secretary, Federal Office of Rural Health Policy, U.S. Health Resources and ServicesAdministration, Rockville, MDTuesday, July 102:30 p.m. – 3:45 p.m.Concurrent WorkshopsT21) Flipping Dominant Care Transitions Models: Consumer Activation Startsin the Home and in the Community Room 401Accessing the Opportunities from the Affordable Care ActLearn how one AAA’s community-based care transitions model shifts the emphasis away from the dominant hospitalcentricfocus and towards a focus on health self-management while at home. This is a community-based dischargeplanning model that focuses on multiple community “pulse points” where supports are activated and coordinated tosupport consumers both before and after hospitalizations. This session will feature a multi-media presentation with videotestimonial segments, music, and diagrams to illustrate the implementation process, the model itself and its uniquemarketing and education campaign. Session participants will be engaged in a discussion about how a similar structuremight be replicated in any community, and participants will also share experiences and visions for consumer engagementaround care transitions.Presenters:• Emily Kearns, Assistant Director of Planning and Development, Greater Lynn Senior Services, Lynn, MA• Valerie Parker Callahan, Director of Planning and Development, Greater Lynn Senior Services, Lynn, MAT22) Strategies for Developing the New Volunteer Force by Leveraging Community Support Room 506Cutting-Edge Older Americans Act ProgramsThe workshop will present a brief history of the national ADRC initiative and will examine Maryland's ADRC initiative—Maryland Access Point (MAP)—as a case study. The development of the ADRC and related programs like optionscounseling is having a profound effect on AAAs; what are some these effects? What are some strategies that AAAs canimplement to assure their participation in the ADRC initiative and related programs? Attendees will gain an understandingof: the ADRC initiative nationally and in states; how the initiative is impacting the AAA network; and possible strategies forAAAs to ensure their participation.Presenter:• Donna DeLeno Neuworth, Long Term Services and Supports Specialist, Maryland Department of Aging, Baltimore, MDT23) Strategies for Developing the New Volunteer Force by Leveraging Community Support Room 501Engaging Volunteers in the Aging NetworkCome and learn how to engage a new generation of older adults in a way that improves your community, strengthensyour organization, and brings meaning and purpose to the older adults involved, while building vibrant new partnershipsthat extend the reach and value of your organization. Get on the cutting edge in the development of the Aging Network’s21st Century model for volunteer development. Through this interactive workshop, participants will join a growing cadreof leaders who are working to develop the “new volunteer force” as a strategic asset of the Aging Services Network andTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 69

DETAILED DAILY AGENDAthe nonprofit sector that is capable of producing a return on investment in volunteer development of 8:1. The potential ofthis undertaking is unlimited and its impact transformative. Join the leaders from n4a’s new Resource Center for EngagingVolunteers, AoA, NASUAD and multiple community foundations whose vision is to establish “service” as one pillar of thenew aging.Presenters:• Tom Endres, Director, The Aging Network’s Volunteer Collaborative, n4a, Washington, DC• Therese Ellery, Senior Program Officer, Rose Community Foundation, Denver, CO• Lynn Haglin, Vice President/KIDS PLUS Director, Northland Foundation, Duluth, MN• Catherine Sampson, Director, Arrowhead Area Agency on Aging, Duluth, MNT24) Health Care Without Borders Room 404Connecting the Aging Community to the Medical CommunityFor many years, AAAs have been developing low cost, effective services aimed at improving health care and the qualityof life for older adults; however, these services have been viewed as outside of the realm of the health care system, thuscreating “borders” from the hospital to the community. Learn how Elder Services was given the opportunity to demonstratethe effectiveness of not only our services, but the services of the Aging Network with the goal of reducing hospital readmissions,improving quality of care, and creating measureable savings to the Medicare program. This workshop will bean interactive discussion about our proposed Community Based Care Transitions Program (CCTP) model—a concerted,collaborative effort to strengthen communication among inpatient and outpatient providers, integrate and enhanceexisting community-based resources, and effectively “reach and teach” patients for long-term self-management.Presenters:• Rosanne DiStefano, Executive Director, Elder Services of the Merrimack Valley, Inc., Lawrence, MA• Joan Hatem-Roy, Assistant Executive Director, Elder Services of the Merrimack Valley, Inc., Lawrence, MAT25) Strategies to Engage Professional-Level Volunteers Room 403Engaging Volunteers in the Aging NetworkThis workshop will explore how one Area Agency on Aging engages professional-level volunteers to fill leadership rolesin marketing, technology, and consumer education. From short-term assignments to projects lasting more than a decade,highly skilled volunteers are engaged to fill unmet organizational and community needs. We’ll explore several successfulprofessional-level volunteer projects, including volunteers teaching technology skills to older adults, volunteers leadingcommunity health education classes, and a retired film editor serving as a volunteer Video Communication Specialist.Presenters will also share recruitment strategies, job descriptions, and project objectives. The session will feature avolunteer-produced video and will conclude with an interactive discussion to brainstorm solutions to participants’volunteer needs.Presenters:• Christine Vanlandingham, Fund & Product Development Officer, Region IV Area Agency on Aging, St. Joseph, MI• Dianne Carlson, Community Services Director, Region IV Area Agency on Aging, St. Joseph, MI70 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

TUESDAY, JULY 10T26) Creating a Participant-Directed Infrastructure in the Aging Network Room 502Cutting-Edge Older Americans Act ProgramsLearn the major components to any successful participant-directed program! This session will help attendees to identifywhat is needed to create an infrastructure that will help build quality consumer-directed programs, and attendees willhear the basics for counseling services, financial management services and emerging models. Invaluable resources will behighlighted, including a toolkit for the Aging Network, an online training series, and core competency requirements.Presenter:• Sandra Barrett, Senior Program Consultant, National Resource Center for Participant-Directed Services, Chestnut Hill, MAT27) 90 Days and Counting—How Minnesota Uses Data and the Web to Bring You Home Room 503Leading the Way in Community-Based Long-Term Services and SupportsTo address the growing need for help for individuals to move home from a nursing home setting, the Return to Community(RTC) initiative was created. Learn how this program assists nursing home residents transition back to the community.Attendees will be guided through the RTC process, which involves service coordination, transition planning and ongoingmonitoring, among other important interventions. This highly replicable state-funded program has helped 226 nursinghome residents to date. This workshop will feature an in-depth discussion, and presenters will share foundational materialsto create a similar initiative.Presenters:• Shannon Henrickson, AAA Director, Land of the Dancing Sky AAA, Warren, MN• Pam Zimmerman, Information and Assistance Director, Metropolitan AAA, St. Paul, MN• Nancy Sandahl, Community Living Specialist, Land of Dancing Sky AAA, Warren, MNT28) The Oral Health Toolkit: Keys to Overall Wellness Room 504Promoting Healthy AgingMany older adults have very limited access to preventive and restorative dental care, and they may not fully realize thecritical link between oral health, overall health, and chronic diseases, such as diabetes. Your AAA is ideally situated tobridge this gap by introducing practical and user-friendly activities that increase awareness, influence health behavior,and promote access to dental care. A compilation of these approaches is being featured in a new online AAA OralHealth Toolkit, and the beta version will be highlighted during the workshop. Featured elements include professionaldevelopment to increase staff awareness of oral health, educating older adults about oral health during foot care clinicsand caregiver seminars and coordinating with nutrition programs, among others. Attend the session and learn about newand creative ways to spread the oral health message and share what you’ve been doing to promote good oral health!Presenters:• Karen Lewis, Senior Program Officer, Washington Dental Service Foundation, Seattle, WA• Lori Brown, Director, Southeast Washington Aging & Long Term Care, Yakima, WA• Kathy Medford, Nursing Manager, Southeast Washington Aging & Long Term Care, Yakima, WATuesday, July 10Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 71

DETAILED DAILY AGENDAT29) Collaboration: The Key to Helping Older Victims of Abuse Room 505Advancing our AdvocacyReported cases of elder abuse are rising. What role can AAAs play in a collaborative community response to this harshreality? Through an interactive exercise, participants will explore the dynamics of elder abuse and the challenges oldervictims face. While participants will learn how to recognize, respond to and refer potential cases of elder abuse, theoverarching issue remains: can all of the various responders, with their varying mandates, collaborate more with betterresults for victims? Attendees will engage in a lively discussion on this topic, learn about federal funding opportunities andhear a first-hand account of how a coordinated community response has made a difference in the lives of older victims.Presenters:• Janet Ibanez, Elder Rights Program Manager, Boulder County Area Agency on Aging, Boulder, CO• Bonnie Brandl, Director of NCALL (National Clearinghouse of Abuse in Later Life), Boulder, CO4:00 p.m. – 5:30 p.m.Hot TopicsHot Topic Room 601Carving Out a Clear Role for AAAs in Medicaid Managed Care for LTSSProudly sponsored byInterest in Medicaid Managed Care for LTSS is sweeping the country asbudget-strapped states are looking for ways to control costs and improvecare coordination. Already, nearly 40 states have or are exploring usingmanaged care for their Medicaid LTSS populations. Additionally, nearlyhalf of all states have submitted proposals to CMS to integrate care fordual eligible through managed care systems. This change is moving at an unprecedented rate, with some statesgoing live as early as later this year!Given its 40-year history in providing long-term services and supports, It is critical that the Aging Network carve out aclear role in MMC as it moves forward. In this session you will hear first-hand from leaders in Managed Care companieshow they would recommend that the Aging Network engage in conversations, build relationships and ultimatelysecure contracts with companies that are putting in bids for this business.Presenters:• Winnie Toler, Principal and Owner, Capstone Healthcare Consulting, LLC, Franklin, TN• Josh Sloop, Vice President of Long Term Care Services, Independent Living Systems, Miami, FL• Elizabeth “Liz” Goodman, Vice President of Public Policy, WellCare Health Plans Inc., Tampa, FL• Beth Nelson, Medicaid Development Director, ClearStone Solutions, Eagan, MNModerator:• Sandy Markwood, CEO, National Association of Area Agencies on Aging (n4a), Washington, DCThank you to WellCare for their generous support of this Hot Topic.72 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

TUESDAY, JULY 10Hot Topic Room 603Chronic Disease Management—Strategies, Innovations and Resourcesthat Lead to Adherence and OutcomesProudly sponsored byManaging chronic diseases is difficult for both patients and for care providers. Ascare providers, its difficult to know which patients we can actually help and how wecan best help them attain care plan adherence and good health outcomes. Learnfrom our panel about the role of good data, the importance of patient engagement,the need for innovative technology and communications support, and the power ofevidenced based best practices.Moderator:• Gary Puckrein, Ph.D., CEO and President, National Minority Quality ForumPanelists:• Susan Guzman, Ph.D., Director of Clinical Services, Behavioral Diabetes Institute, San Diego, CA• Mary Lynn Kasunic, President and CEO, Area Agency on Aging, Region 1, Phoenix, AZ• Randall Krakauer, MD, National Medical Director, Aetna Medicare, Princeton, NJ• Kannan Sreedhar, Managing Director, Verizon Connected Healthcare Practice, Richmond, VAThank you to Roche for their generous support of this Hot Topic.Tuesday, July 105:30 p.m. – 6:30 p.m.Leadership Institute Reunion (By Invitation Only) Room 5045:30 p.m. – 6:30 p.m.State Association Meeting (By Invitation Only) Room 505Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 73

DETAILED DAILY AGENDAA commitment to healthCoordinated care with a personal touch.That’s just one of the ways Humanapromotes lifelong well-being.Humana.comGCHH8OBHH 031274 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

TUESDAY, JULY 106:30 p.m. – 9:30 p.m.n4a Conference-Wide Event: “Dinner and Dancing…LoDo Style”Proudly sponsored byThe Cowboy Lounge, Downtown DenverThe eclectic Lower Downtown District of Denver is affectionately called LoDoby those in the know. After a full day of meetings, unwind by getting to knowLoDo with a night out on the town. Celebrate with fellow n4a cowpokes at theCowboy Lounge, complete with dinner and live music!Given Denver’s rich history in cowboy lore, the Cowboy Lounge is a natural fit with LoDo’s character. The atmospherecaptures the true Wild West with its western flare and casual, rustic décor. You can summon your inner cowboy or cowgirland scoot your boots, enjoy the sports area complete with games like billiards, shuffleboard, foosball…even bowling! Orchoose to enjoy the spacious indoor/outdoor rooftop deck (an award-winning “top 10 rooftop patios in America”) whereyou can overlook LoDo, enjoy the views and catch the summer breeze. This is a wonderful opportunity to mingle withthose you have met at the Conference and enjoy an evening of fun together in an informal, relaxed setting.Getting There:A walk to the Cowboy Lounge through Downtown Denver and the LoDo District might be just the thing to make thetransition from workshops to a summer evening on the town. If you feel like walking at your leisure, please stop by theRegistration Desk for directions. For conference attendees who are unable or prefer not to walk, shuttles will be provided.Please meet in the Hyatt Main Lobby for departure by 6:30 p.m. Please note: When you arrive at the venue, CowboyLounge staff will ask to see your name badge at the door. Your pre-registration for this event will be printed on theback of your name badge.Thank you to Humana for their generous support of the n4a Conference-Wide Event.Tuesday, July 10Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 75

DETAILED DAILY AGENDA76 :: All meeting rooms are located at the Colorado Convention Center, unless otherwise noted.

WEDNESDAY, JULY 117:00 a.m. – 11:00 a.m.Conference Registration7:30 a.m. – 9:30 a.m.AIRS TestingMile High Pre-Function AreaCentennial F, Level 3, HyattThis is the culmination of I&R/A training and credentialing at the Conference. Those who have pre-registered will completetheir Alliance of Information and Referral Systems (AIRS) testing onsite.Wednesday, July 118:00 a.m. – 9:30 a.m.Closing General Session: Leadership in a Time of Change: How to Turn Survival into “Thrival” Mile High 4Being able to change to keep pace with a rapidly changing world is the key to successfor businesses, governments and nonprofits. How can you and your agency not onlysurvive, but thrive in the dynamic environment surrounding the Aging Network? Hearfrom a nationally recognized leadership expert and from Network leaders on how to be aneffective leader in a time of change.Speaker:• Doug Krug, Chief Learning Officer, e.l.solutions, Centennial, COPanel (tentative):• Abigail Morgan, Social Science Analyst, U.S. Administration for Community Living,Washington, DC• Brian Duke, Secretary, Pennsylvania Office of Aging, Harrisburg, PA• Dawn Simonson, Executive Director, Metropolitan Area Agency on Aging, St. Paul, MN,and President, n4aDoug Krug9:30 a.m. – 10:30 a.m.n4a Business Meeting / Aging Network Update Mile High 4A Session for n4a Members OnlyWant to hear the latest n4a news on advocacy, technical assistance and corporate partnerships? Come to the BusinessMeeting to hear about n4a’s latest efforts to provide Area Agencies on Aging and Title VI Native American aging programswith as many opportunities as possible. Join the n4a Board of Directors and CEO to make sure you are up-to-date on AgingNetwork news and well prepared for whatever the coming year may bring. You will not want to miss this exclusive meeting!10:30 a.m.Conference Adjourns10:45 a.m. – 12:15 p.m.n4a New Board of Directors MeetingCentennial F, Level 3, HyattTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 77

FabiolaSince 2008DemetriusSince 2010LizbethSince 2008BerthaSince 1997MarthaSince 2003DuwanSince 2008SummerSince 2005Addus is a proud sponsor of n4a andits advocacy on behalf of the AAA’s.Who We AreFrom companionship to specialized home health care,Addus HealthCare’s services are designed to keepclients independent at home. It is our mission toimprove the health and well-being of our clients byproviding a wide range of quality, cost-effective, homecare services. Our commitment is to help all ofourclients live at home, where they want to be. Addus isa comprehensive provider of Home & Community,Home Health, Private Duty and Adult Day Services.Thank you for considering Addus• Over 30 years of service to AAA’s, DHS andCounty Governments• Ability to coordinate a wide spectrum of home andcommunity-based services• 120 locations in 19 states• Experienced in providing home care services throughhundreds of government-funded programs, includingthe Department of Labor• Systems in place to tailor reports and data required underTitle III, Title XX and SSBG grants• Available 24 hours/7 days a weekWE LIVE OUR BELIEFS & VALUESWE COMMUNICATE WE SUPPORT HEALTH AND WELLNESS WE CARE WE PROMOTE OUR COMPANYWE VALUE DIVERSITY WE ARE DEPENDABLE WE CELEBRATE OUR EVERYDAY HEROES WE KEEP OUR PROMISESWE ARE PROFESSIONAL WE ARE FRIENDLY AND FUN WE ENCOURAGE PERSONAL GROWTH WE ARE COMPASSIONATEFor more information, call ourNational Contracts Department:800-800-6240www.addus.comServing Families at Home Since 1979Home & Community • Private Duty • Home Health • Adult Day Services • VA Eligibility Pre-Screening • Telephone Reassurance

EXHIBITORS GUIDE*80 :: Answers on Aging | n4a 2012 Conference & Tradeshow

EXHIBITORS GUIDEExhibitor Booth # Exhibitor Booth #Acadian Monitoring Services 3 MJM Innovations 1Accesible Solutions, Inc. 5 Mom’s Meals 415/417Acumen 23 Mom’s Meals Truck *Addus Healthcare, Inc 403 Mutual of America 511ADT Security Services, Inc. 7 National Association of Area Agencies on Aging (n4a) 201/300AGIS Network 4 National Center on Elder Abuse 502Alliance of Information and Referral Systems (AIRS) 204 National Center on Senior Transportation (NCST) 203Bateman Senior Meals 407 National Research Center 116Bull Publishing Co. 25 Network of Care 115Caesars Foundation 411 PeerPlace Networks 113Care Improvement Plus 212 Philips Home Monitoring 413CareWorks 207 RLTV 210Centers for Disease Control & Prevention 501 RTZ Associates, Inc 8Consortium for Older Adult Wellness 102 Rural Assistance Center 503Consumer Direct Personal Care 27 Sandata Technologies 2Copilot/Support Pro 21 by IAT 9 The Centers for Medicare and Medicaid 401/500Critical Signal Technologies (CST) 12/13 The Grand-Aides Foundation 101Dakim BrainFitness 15 The Legal Center 205Delivery Concepts 112 Trapeze Group 10Eldercare Locator 302 UnitedHealthcare 214/216Experience Works, Inc. 515 University of Northern Colorado 114G.A. Food Services 505 Valley Services, Inc. 206Golden Cuisine 111 Verizon 11Harmony Information Systems 405 Visiting Angels 510Haven Behavioral Healthcare 507 Visiting Physicians Association 512HDIS—Home Delivery Incontinent Supplies 506 Vocational Research Institute 504HHS Administration for Community Living 202 VRI 105Homewatch CareGivers 516 WellCare Health Plans, Inc. 304/306Institute for Geriatric Social Work at Boston University 107 WellMed Charitable Foundation 517J & J Snack Food Corporation 513 Western Union 117Journeyworks Publishing 514 Women’s Institute for a Secure Retirement (WISER) 103Exhibitors GuideTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 81

EXHIBITORS GUIDEAcadian Monitoring ServicesBooth #: 3www.acadianmonitoringservices.comAcadian Monitoring Services provides medical alert systems & monitoringnationwide.Accessible Solutions, Inc.Booth #: 5www.accessiblesolutions.comSERVtracker is a software solution designed specifically for meals-onwheelsorganizations. Designed to help you with client meal schedules,routing, diet requirements and automated mapping. SERVtracker-Software for people Serving people!AcumenBooth #: 23Acumenfiscalagent.comAcumen was established for the sole purpose of helping people andfamilies self-direct their support services. People who use Acumen astheir fiscal agent enjoy access to friendly customer service, competentaccounting and compliance to Department of Labor, State and Federalregulations. Acumen supports people to be proficient, organized and agood steward of public funding.Addus Healthcare, Inc.Booth #: 403www.addus.comAddus HealthCare is proud to be a national provider of a broad rangeof home and community-based services. For over thirty years, thecompany's demonstrated provision of quality services has resulted ina steady pattern of growth. Currently we provide Contracted Personal/Attendant Care, Care Management, Respite, Transportation, Chore/Housekeeping, Adult Day Services and Family Support Services as wellas Private Duty and Skilled Home Health care. Our care is based on anintegrated service delivery model which takes a consumer centeredapproach, coordinating care between medical and social modelsresulting in desired consumer outcomes at a lower overall cost. Weachieve this through our dedicated care team of over 13,000 employeesproviding services to over 50,000 people annually through 120 offices in19 states.ADT Security Services, Inc.Booth #: 7www.ADT.com/homehealthADT Home Health Security Services helps seniors and individuals withdisabilities stay independent and safe at home, with our PersonalEmergency Response System and Service.AGIS NetworkBooth #: 4www.agisnetwork.comAGIS is the leading developer of agency systems designed toconsumerize the data AAA’s already have, and ease access to eligibilityscreening and the application process.Alliance of Information and Referral Systems (AIRS)Booth #: 204www.airs.orgThe Alliance of Information and Referral (AIRS) provides a professionalumbrella for all I&R/A providers in both public and private organizationsand both comprehensive and specialized. AIRS improves access toservices for all people through the support of quality I&R/A services.The Mission of AIRS is: “To provide leadership and support to its membersand Affiliates to advance the capacity of a Standards-driven Informationand Referral industry that brings people and services together.”Bateman Senior MealsBooth #: 407www.iammorrison.com/BatemanSeniorMeals.aspxBatemans knows you are unique and we will customize a program to meetyour congregate and home-delivered meals program. Bateman can alsosupport RD services for menu planning and nutrient analysis as well asoffering a portfolio of special diet, frozen, shelf stable and private-pay meals.Bull Publishing Co.Booth #: 25www.bullpub.comBull is the publisher of Kate Lorig's work and will introduce the 4th Editionof Living a Healthy Life with Chronic Conditions. We will introduce LiveYoung, Think Young, Be Young at Any Age by Vickery, Matson, & Vickeryand Depression and Bipolar Disorder by William Marehand.Caesars FoundationBooth #: 411www.caesarsfoundation.comSince 2003, the Caesars Foundation has primarily supported charitableorganizations focused on the needs of the elderly. We support a range ofprojects with important environmental benefits for our communities, aswell as civic and charitable organizations that help address vital needs incities where our colleagues live and work.For more information on ADT Home Health Security Services, contactMartin Levenson, Director, Program Development at mlevenson@adt.com or 1-800-282-4238 x5627.82 :: Answers on Aging | n4a 2012 Conference & Tradeshow

EXHIBITORS GUIDECare Improvement PlusBooth #: 212www.careimprovementplus.comCare Improvement Plus has built a reputation as a unique MedicareAdvantage Special Needs Plan, providing specialized benefits andservices for Medicare beneficiaries with conditions such as diabetes and/or heart failure. Our plans for 2012 will continue to include additionalofferings for those with full Medicaid or Low Income Subsidy (LIS). Wealso have a plan for those with Medicare only.Copilot/Support Pro21 by IATBooth #: 9www.copilot21.com• Copilot—The nation’s premier Senior Center Touch Screen DataCollection System.• Support Pro 21—The only web-based help desk portal systemdesigned specifically for AAA’s.• Information Age Technologies, Inc. (IAT)—Over a decade of daily AAAsupport and creating innovative software solutions.Exhibitors GuideCareWorksBooth #: 207www.careworkssoftware.comCareWorks provides software solutions to help Aging and DisabilityAgencies more effectively serve, engage and enable consumers.Our solutions are designed specifically to meet the requirements ofparticipant self-service. We are transforming the way our clients deliverservices by improving how they interact with consumers and maximizingpublic self-service capabilities.Centers for Disease Control and PreventionBooth #: 501www.cdc.gov/agingCDC’s Healthy Aging Program addresses cross-cutting issues andconducts activities designed to help older adults live longer, high-qualitylives. Focus areas include emergency preparedness, data for action, andincreasing use of clinical services.Consumer Direct Personal CareBooth #: 27www.consumerdirectcare.comConsumer Direct is a home- and community-based provider for longtermcare (Medicare, Medicaid and Private Pay), mental health anddevelopmental disabilities services. Providing services in 10 states,Consumer Direct's experienced staff offers thorough training and supportfor clients, additional support for their families and caregivers, andcomprehensive fiscal systems.The Consortium for Older Adult WellnessBooth #: 102www.COAW.orgThe Consortium for Older Adult Wellness (COAW) is a non profitorganization that assists community professionals in training andimplementing evidence based programs in self management (specificallychronic disease), falls prevention and wellness. COAW’s Academy forOlder Adult Wellness is home to the Falls Prevention Specialist Certificate,as well as the training home for professionals from state government,health systems, hospitals, and various health focused organizations whowant to learn how to embed programming that help patient’s health asit reduces healthcare dollars. COAW is a private partner to the State Uniton Aging, Colorado’s Department of Public Health, Healthcare Policy andFinance, the Colorado Health Foundation and Kaiser Permanente..Critical Signal Technologies (CST)Booth #: 12, 13www.CSTLTL.comCST your Link to Life was founded in 2006 by Jeffery S. Prough, anindustry veteran and advocate of independent senior living. InSeptember 2009, Critical Signal Technologies, Inc. acquired Link to Life,a 30-year leader in the PERS industry creating the industry's 4th largestTeleHealth provider. Together, CSTLTL makes it safe, easy, and affordablefor anyone at risk to live independently in their own homes. For less thanone dollar a day, CSTLTL uses state-of-the-art technology and its fullyredundant world class monitoring centers to provide seniors and thosewith disabilities or chronic health conditions security and safety withoutthe intrusion of home care aides or video monitoring.Dakim BrainFitnessBooth #: 15www.dakim.comDakim BrainFitness, the #1 brain fitness program in America’s seniorliving communities, offers structured, Evidence-Based cognitive exerciseimproving memory and language short-term, while fighting the threat ofdementia long-term. Dakim has been used successfully for over four yearsat Walter Reed National Military Medical Center to treat soldiers sufferingfrom TBI and stroke.Delivery Concepts, Inc.Booth #: 112www.deliveryconcepts.com/Food Transportation. Hot, cold or frozen.Eldercare LocatorBooth #: 302www.eldercare.govThe Eldercare Locator is the first step to finding resources for older adultsin any U.S. community and a free national service funded by a grantfrom the U.S. Administration on Aging (AoA). The Eldercare Locator isadministered by the National Association of Area Agencies on Aging(n4a). Call 1.800.677.1116 or visit www.eldercare.gov.Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 83

EXHIBITORS GUIDEExperience Works, Inc.Booth #: 515www.experienceworks.orgExperience Works is a national nonprofit organization, whose mission isto improve the lives of older people through training, community service,and employment. Its largest program is the Senior Community ServiceEmployment Program. Experience Works partners with Area Agencies onAging across the nation to provide services to older Americans.G.A. Food ServicesBooth #: 505www.sunmeadow.netGA Food Service has been an industry leader in the area of seniornutrition for nearly 40 years. Beyond wholesome and nutritious foodproducts, GA offers a full range of services designed to meet your needs.Golden CuisineBooth #: 111www.goldencuisine.comGolden Cuisine is a stat of the art manufacturer of frozen meals, completemeal solutions and shelf-stable meals (DRI). We are redefining senior dining.Harmony Information Systems, Inc.Booth #: 405www.harmonyis.comHarmony Information Systems provides off-the-shelf solutions for managingthe delivery of home- and community-based, long-term care. Thecompany’s software is used by more than 900 human services organizationsto improve service delivery efficiency, ensure compliance with fundingsource requirements, and enable consumer-driven care delivery models. Formore information visit www.harmonyis.com or call 866.951.2219.Haven Behavioral HealthcareBooth #: 507www.havenbehavioral.comHaven Behavioral Senior Care of North Denver is a Licensed PsychiatricHospital that provides behavioral evaluation, treatment and stabilizationfor seniors age 55 and older.HDIS—Home Delivery Incontinent SuppliesBooth #: 506www.hdis.comHDIS provides discreet home delivery of incontinence supplies, wipes,underpads (chux), and nutritional supplements. We can bill agency, clientdirect and Medicaid in some states. FREE shipping. FREE samples if need helpin deciding on product. We can do automatic orders or just when called in.HHS Administration for Community LivingBooth #: 202www.aoa.govThe Administration for Community Living (ACL) brings together theAdministration on Aging, the Office on Disability, and the Administrationon Developmental Disabilities. The ACL will better coordinate policydevelopment, community outreach, and program implementation toensure that people with disabilities and seniors have the supports theyneed to live with respect and dignity as fully participating membersin their communities. The Assistant Secretary for Aging is the ACLAdministrator, and reports directly to the Secretary.Homewatch CareGiversBooth #: 516www.HomewatchCareGivers.comFounded in 1980, Homewatch CareGivers is the most experiencedinternational provider of full-service home care for people of all ages.Caregivers are triple-screened and continually trained and supervised byhealthcare professionals to provide reliable, compassionate and highlyskilled services in companion, personal and comprehensive care. Homecare services are personalized for each client and customized care plans areadministered through an international network of 115 franchise ownerswith 193 territories in 36 U.S. states, including 17 international owners.The Institute for Geriatric Social Work at Boston UniversityBooth #: 107www.bu.edu/igswThe Institute for Geriatric Social Work at Boston University (IGSW) isdedicated to building a stronger workforce for our rapidly changingsociety. IGSW has become a national leader in providing health andsocial services practitioners with the practice skills they will need toserve America’s growing population of older adults. Since our foundingin 2002, the Institute has provided education and training opportunitiesto thousands of social services professionals. Combining state-of-the-art,skill-based and cost-effective online learning programs with work-basedstrategies to maximize the benefits of online learning, IGSW has helpedorganizations improve the quality and effectiveness of services providedto older adults.J&J Snack Food CorporationBooth #: 513www.jjsnack.comJ & J Snack Foods is a manufacturer, marketer and distributor of anexpanding variety of nutritional, popularly priced, branded food itemsin both foodservice and retail. We are committed to providing greattasting and nutritious products to the Healthcare Foodservice industry.As a partner to many healthcare affiliates, we are aware of the evolvingnutrition trends and understand the growing need for delicious, valueadded products.84 :: Answers on Aging | n4a 2012 Conference & Tradeshow

EXHIBITORS GUIDEJourneyworks PublishingBooth #: 514www.journeyworks.comJourneyworks Publishing is a respected national publisher of friendly,easy-to-read, multicultural caregiving and senior health materials. Forover 16 years, Journeyworks has built a reputation as an industry leader,distributing more than 10,000,000 award-winning titles annually toprograms serving older adults and caregivers across the country.MJM InnovationsBooth #: 1www.mjminnovations.comMJM Innovations developed Senior Stat to capture data and units ofservice. The secure Senior Stat Web application and multiple hardwareoptions are used to manage the information and can also send the datainto most aging software solutions.Mom’s MealsBooth #: 415, 417www.MomsMeals.com, www.purfoods.comMom’s Meals is a home-delivered meal provider specializing in providingnutritious, fresh meals to seniors nationwide - even those hard-to-reachlocations. We prepare, package and deliver ready to heat and eat mealsdirectly to a senior’s doorstep. Clients choose from up to 50 dietitiandesigned, chef prepared meals delivered fresh every other week.Mutual of AmericaBooth #: 511www.mutualofamerica.comMutual of America is a full service provider of Pension/Retirement SavingsPlans for employer groups. We have 35 Regional Offices, each of whichhas a complement of both sales consultants & service associates. We offera full array of retirement plans including 403(b), 401(k), etc. We enjoy areputation for delivering outstanding service to our clients.National Association of Area Agencies on Aging (n4a)Booth #: 201, 300www.n4a.orgThe National Association of Area Agencies on Aging (n4a) is the leading voiceon aging issues for Area Agencies on Aging and a champion for Title VI NativeAmerican aging programs. Through advocacy, training and technical assistance,we support the national network of 629 AAAs and 246 Title VI programs.National Center on Elder AbuseBooth #: 502www.ncea.aoa.govThe National Center on Elder Abuse (NCEA) is the AoA-funded source ofinformation on research, best practices, training, policy and public awareness onthe topic of elder abuse, neglect and exploitation. For more information, visit www.ncea.aoa.gov. It is housed at the University of California, Irvine's Program in Geriatrics.National Center on Senior Transportation (NCST)Booth #: 203www.seniortransportation.netThe National Center on Senior Transportation is dedicated to increasingtransportation options for older adults to support community livingthroughout the US. The NCST is administered by Easter Seals inpartnership with the National Association of Area Agencies on Aging andis funded by the Federal Transit Administration with guidance from theU.S. Administration on Aging.National Research Center, Inc.Booth #: 116www.n-r-c.comNational Research Center, Inc. is a research firm specializing inperformance measurement and evaluation. We conduct survey researchby mail, phone, in-person and on the Internet. We analyze new andexisting data sets using sophisticated inferential techniques or simpledescriptive statistics. Our clients include local governments, foundationsand not-for-profit human service agencies.Network of CareBooth #: 115www.networkofcare.orgThe Network of Care (in partnership with n4a) can give your clientsa true one-stop shop for all the information about service, support,news, networking, wellness and more. It also comes with a Call Centerapplication for ADRC requirements. It’s an extremely cost-effectiveeLearning program for Direct-Care Worker training.PeerPlace NetworksBooth #: 113www.peerplace.comPeerPlace enables client tracking and community-wide care coordination.Client care is transformed by sharing data securely, eliminatingduplication and reducing costs. Specialized modules for Ombudsman,HICAP, evidence-based programs and Square One, the intelligent intaketool, along with NAPIS compliance, make this the system of choice acrossthe country.Philips Home MonitoringBooth #: 413www.healthcare.philips.com/main/homehealth/home_monitoring/index.wpdPhilips Healthcare's Home Monitoring business provides innovativesolutions for the home that connect patients to their healthcare providersand support individuals at risk in the home. Our solutions include PhilipsTelecare (Philips Lifeline and the Philips Medication Dispensing Service),Philips Telehealth, and Philips Remote Cardiac Services.Exhibitors GuideTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 85

EXHIBITORS GUIDERLTVBooth #: 210www.rl.tvRLTV is the only television network dedicated to celebrating the lifestyle,interests and influence of boomers and seniors. Its Emmy Award–winning, informative and entertaining programming focuses oneverything from financial planning and second careers to travel andentertainment; from health and wellness to volunteerism and communitybuilding.RLTV has an all-star lineup of celebrity hosts including FlorenceHenderson, Joan Lunden, Jean Chatzky and Sam Donaldson. RLTV is aboutredefining life. For more information on RLTV, go to www.rl.tv.RTZ Associates, Inc.Booth #: 8www.RTZAssociates.comWe are great at data conversion. We have to be, because our clients arethe former clients of competitors in the field today. Our clients rave abouthow much easier our system is to use. When asked about tech support,they tell us how nice it is to speak with a dedicated group of people whoremember them and their past questions, so they can help find a solutionright away. Want to see our easy-to-use, browser-based tools? Want totalk to our team members? Please stop by our booth. If what you areusing to today isn’t perfect, isn't time to look around? You will definitelysave your organization time with our tools, and many report it’s evencheaper than their old system. If you have a AAA, I&R, ADRC or SingleEntry Point/No Wrong Door program you'll be glad you stopped by andlearned about the about the RTZ Advantage.Rural Assistance CenterBooth #: 503www.raconline.orgThe Rural Assistance Center is a rural health and human servicesinformation portal that helps communities access programs, funding andresearch enabling them to provide quality health and human services torural residents.Sandata TechnologiesBooth #: 2www.sandata.comSandata Technologies provides a complete package of technology solutionsto home healthcare providers and a "jurisdictional view" dashboard forgovernments and managed care organizations. The scheduling, time andattendance, billing, payroll, compliance and clinical applications produceadministrative cost savings, streamlined operational procedures, andsignificantly reduced paperwork. Sandata has over 1,800 customers in 50states. For additional information, please visit: www.sandata.com.The Centers for Medicare & MedicaidBooth #: 401, 500www.medicare.govThe Centers for Medicare & Medicaid is the branch of the U.S. Departmentof Health & Human Services that administers several critical programs:Medicare, Medicaid, the State Children’s Health Insurance and the PreexistingConditions Insurance programs. CMS will have informationavailable on the new tools provided by the Health Care Reform Billincluding prevention screenings and caregiver resources.The Grand-Aides FoundationBooth #: 101www.grand-aides.orgAn innovative workforce model has been developed with improvedaccess to personalized care at lower cost, the Grand-Aides program. AGrand-Aide is a mature member of the community who is well trainedwith a specified curriculum and certified in medical care to work as part ofa team. Grand-Aides use telephone protocols and home visits to providesimple primary care as well as prevention, and transitional/chronic diseasemanagement, providing an in-home personal supplement to homemonitoring. As community members, Grand-Aides are culturally suited tohelp with medical instructions from the supervisory nurses and physicians,and are known by patients and families as trusted partners from theircommunity that assist in improving their health.The Legal CenterBooth #: 205www.thelegalcenter.orgThe Legal Center protects and promotes the rights of people withdisabilities and older people in Colorado through direct legalrepresentation, advocacy, education, and legislative analysis.Trapeze GroupBooth #: 10www.trapezegroup.comTrapeze solutions consider the full 360 degrees of passenger transport.We bring together and connect with the most advanced industrysoftware including ITS and mobile technologies.UnitedHealthcareBooth #: 214, 216www.uhc.comUnitedHealthcare is dedicated to helping people nationwide live healthierlives by simplifying the health care experience, meeting consumerhealth and wellness needs, and sustaining trusted relationships with careproviders. The company offers the full spectrum of health benefit programsfor individuals, employers and Medicare and Medicaid beneficiaries, andcontracts directly with more than 650,000 physicians and care professionalsand 5,000 hospitals nationwide. UnitedHealthcare serves more than 38million people and is one of the businesses of UnitedHealth Group (NYSE:UNH), a diversified Fortune 50 health and well-being company.86 :: Answers on Aging | n4a 2012 Conference & Tradeshow

EXHIBITORS GUIDEUniversity of Northern Colorado, Gerontology ProgramBooth #: 114http://www.unco.edu/nhs/gerontology/The UNC Gerontology masters and graduate certificate programs willprepare you to become a leader in the field of aging, within the agingnetwork, or as an expert on aging within any occupational or communitysetting. Our mission is to provide a multidisciplinary graduate educationthat enhances student understanding of basic and applied research onaging, application of research to practice in the field, and opportunitiesfor professional training.Valley Services, Inc.Booth #: 206www.valleyinc.comProfessional senior meal management with partnerships nationwideoffering solutions to providers. (Hot meals, frozen meals, chilled meals).VerizonBooth #: 11www.verizon.comVerizon’s vision of the future sees expanding global markets for mobility,broadband and video. Our investment in superior wireless, fiber-opticand global IP networks puts us in the center of these growth markets andgives us the tools to deliver connected solutions on a global scale. Wecouple great networks with superior devices and connected solutions tomake life better for people, businesses and communitiesVisiting AngelsBooth #: 510www.visitingangels.comVisiting Angels is “America’s Choice in Homecare.” Specializing in nonmedicalhomecare for the elderly with 450 offices nationwide.Visiting Physicians AssociationBooth #: 512www.visitingphysicians.comAmerica’s leader in house-call medicine and geriatric home health care.Our integrated health care model includes physical examinations, diseasemanagement, medication management, laboratory testing, mobilediagnostics and home care coordination.Vocational Research InstituteBooth #: 504www.vri.orgThe Consumer-Directed Training Series is an innovative self-paced videotraining program designed specifically for consumers who direct theirown care in their own homes. Real-life scenarios are used to present 11topics essential for successful self-directed services. The series is usedacross the country by both individuals and agencies. Video and Manualavailable in English or Spanish.VRIBooth #: 105www.monitoringcare.comVRI is a Personal Emergency Response, Medication Management &Telehealth company serving the U.S. for over 23 years with 75,000 clientsnation-wide.WellCare Health Plans, Inc.Booth #: 304, 306www.wellcare.comWellCare Health Plans, Inc. provides managed care services targeted togovernment-sponsored health care programs, focusing on Medicaidand Medicare. Headquartered in Tampa, Florida, WellCare offers a varietyof health plans for families, children, and the aged, blind, and disabled,as well as prescription drug plans. The company served more than 2.5million members nationwide as of March 31, 2012. For more informationabout WellCare, please visit the company's website at www.wellcare.com.WellMed Charitable FoundationBooth #: 517www.caregiverteleconnection.orgCaregiver Teleconnection is a premier educational and support programfor family caregivers, offering hour long tele-learning sessions in a groupformat. Sessions are offered on a variety of topics of interest to familycaregivers, and are facilitated by experts and professional facilitators.Western UnionBooth #: 117www.westernunion.comThe Western Union Company is a leader in global payment services.Western Union provides consumers and businesses with fast, reliable andconvenient ways to send and receive money around the world, to sendpayments and to purchase money orders.Women's Institute for a Secure Retirement (WISER)Booth #: 103www.wiserwomen.orgThe Women’s Institute for a Secure Retirement (WISER) is a non-profitorganization that works to help women, educators and policymakersunderstand the important issues surrounding women’s retirementincome. WISER creates a variety of consumer fact sheets, booklets, anda quarterly newsletter that explains in easy-to-understand language thecomplex issues surrounding Social Security, divorce, pay equity, pensions,savings and investments, banking, home ownership, long-term care anddisability insurance.Exhibitors GuideTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 87

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NOTESNotesTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 89

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ADVERTISING OPPORTUNITIESCERTIFICATE OF ATTENDANCEThe National Association of Area Agencies on Aging (n4a)hereby commendsFor participation in the37th Annual n4a Conference and TradeshowJuly 7–11, 2012 | Denver, ColoradoSandy Markwood, CEONational Association of Area Agencies on AgingWednesday, July 20Tweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 91

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NOTESNotesTweet at the n4a Conference! Follow @n4aAction, and share about the Conference using hashtag #n4a2012. :: 93

ADVERTISING OPPORTUNITIES94 :: Answers on Aging | n4a 2012 Conference & Tradeshow

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© James MosesNatioNal associatioN of area ageNcies oN agiNg38Th ANNuAl CONfERENCE & TRAdEShOWjuly 27–31, 2013 | lOuISvIllE, kENTuCkyn4aANSWERSONAGINGJuly 27–31, 2013LOUISVILLE, KYAnnual Conference& Tradeshowwww.n4a.org • www.facebook.com/n4aACTIONThis image © Dan Dry. Other images courtesy of Greater Louisville Convention & Visitors Bureau