Conference Program - n4a

Conference
Program
National Association of Area Agencies on Aging
35th Annual Conference & Tradeshow
Saturday, July 17 – Wednesday, July 21, 2010
Hyatt Regency St. Louis at The Arch
St. Louis, Missouri
www.n4a.org

She gets to know our members,
so she can meet their specific needs
Stacy Lish,
RN, BSN, CCM
Nurse
Humana Case
Management
Humana is proud to be a sponsor of the n4a Annual Conference and Tradeshow.
We’re also proud of Humana associates like Stacy Lish, who approach every
member’s need personally. Stacy, a Humana nurse, says establishing relationships
with members helps them get the full range of available services. “Rapport is a big
thing,” she says. “We get to know the member so we can address their personal
needs.” For Humana, Medicare is a personal thing. That’s why we’re here for our
members – every step of the way.
For more information, visit Humana-Medicare.com.
Medicare approved HMO, PPO, PDP, and PFFS plans available to anyone
entitled to Part A or enrolled in Part B of Medicare through age or disability
(for MA plans, individuals must have both Part A and Part B).
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2

Advertisers Index
Acadian On Call .................... 44
Addus ............................ 26
AoA. ............................. 72
Area Agency on Aging for Lincolnland ... 40
Bateman Senior Meals ............... 56
National Association of Area Agencies on Aging
35th Annual Conference & Tradeshow
Saturday, July 17 – Wednesday, July 21, 2010
Hyatt Regency St. Louis at The Arch
St. Louis, Missouri
Boston University ................... 76
Care Improvement Plus .............. 40
Critical Signal Technologies (CST) . . . . . . . 48
Eldercare Locator ................... 68
Georgia Food Service. ............... 74
Harmony Information Systems. ........ 64
Harrah’s .......................... 12
Health Style Press .................. 28
Healthways. ....................... 14
Humana ........................... 2
Independent Living Systems .......... 80
JEVS Supports for Independence ...... 60
ma4. ............................. 66
Mom’s Meals ...................... 20
n4a .............................. 70
Oliver Packaging & Equipment Company .32
Relay Missouri / Sprint ............... 34
Senior Service America (SSA) ......... 22
Social Service Coordinators. .......... 60
United Seating & Mobility. ............ 62
Valley Services ..................... 36
Vista Points. ....................... 50
WellCare .......................... 24
Table of Contents
Agenda at a Glance ........................................... 4–7
Meeting Room Floor Plans ........................................ 8
Welcome from the Local Hosts ..................................... 9
n4a Conference Sponsors & Program Sponsors ....................10–11
Welcome from n4a ............................................. 13
n4a Programs ...............................................15–17
n4a Board of Directors, Committees and Staff ........................ 18
n4a Salutes Its New and Returning Members ......................... 19
Focus Areas .................................................. 21
Saturday, July 17. .............................................. 23
Sunday, July 18. .............................................25–35
Monday, July 19 .............................................37–54
Tuesday, July 20 .............................................55–67
Wednesday, July 21 ............................................ 69
2011 Save the Date. ............................................ 69
National Association
of Area Agencies on Aging
1730 Rhode Island Avenue, NW
Suite 1200
Washington, DC 20036
Exhibitor Guide .............................................71–79
Conference Program sponsored by:
Independent Living Systems
Tel: 202.872.0888 | Fax: 202.872.0057
www.n4a.org Answers on Aging • n4a’s Annual Conference & Tradeshow 3

Agenda at a Glance
Saturday, July 17
8:30 a.m. – 2:30 p.m. n4a Board Meeting ...........................................................Gateway West
1:00 p.m. – 4:00 p.m. PC01) Developing Collaborative Grassroots Partnerships: DMEPOS Competitive Bidding
Program and Complaint Handling Process .........................................Grand Ballroom H
1:30 p.m. – 5:30 p.m. PC02) Coming of Age with LGBT Elders ..........................................Grand Ballroom F
Sunday, July 18
7:30 a.m. – 6:00 p.m. Conference Registration ......................................................Regency Ballroom CD Foyer
8:00 a.m. – 3:00 p.m. SE4A Board Meeting .........................................................Sterling Studio 6
8:30 a.m. – 12:00 p.m. PC03) The Home Equity Conversion Mortgage Program: Opportunities for Older Adults and
the Aging Network ...........................................................Regency Ballroom E
PC04) GETTING READY FOR CIRS-A: Part I ........................................Park View
PC05) Boot Camp for New Directors and Staff .....................................Gateway East
9:00 a.m. – 12:00 p.m. PC08) The Affordable Care Act—What Does It Mean For Older Americans? ................Regency Ballroom F
1:00 p.m. – 3:45 p.m. PC06) Boot Camp 102: From Strategic Thinking to Planning and Managing Desired Change
and Better Outcomes in Our Daily Work ...........................................Gateway East
Agenda at a Glance
1:00 p.m. – 2:30 p.m. Concurrent Workshops
SU01) Drug Assistance Partnerships and Affordable Prescription Options for Older Adults ....Regency Ballroom A
SU02) Performance Measures vs. Evaluation - AoA SmackDown! .......................Sterling Studio 3
SU03) Early Stage Dementia: A Partnership Approach to Screening and Services ...........Mills Studio 1
SU04) Engaging Governance: Tools for Boards & Advisory Councils ......................Grand Ballroom A
SU05) Rebalancing Long Term Care: The Role of AAAs ...............................Regency Ballroom B
SU06) One Call Club for Seniors: A New and Innovative Approach to “Aging in Place.” ........Sterling Studio 9
SU07) Are you Ready for Lifespan Respite? The Role of AAAs in Implementing the
Lifespan Respite Care Program ...........................................Grand Ballroom C
SU08) Two Programs Using Volunteers To Build Marketing Capacity and Provide Hand-on
Services To Facilitate Aging In Place ........................................Regency Ballroom F
SU09) Finding Common Ground: Collaboration Between Area Agencies on Aging and
LGBT Organizations ....................................................Grand Ballroom B
SU10) The TASC Planning Zone - A Cooperative Planning Model for Aging Services ..........Mills Studio 3
SU22) Older Adult Score Card 2010 .............................................Mills Studio 6
1:30 p.m. – 5:00 p.m. PC07) GETTING READY FOR CIRS-A: Part II ........................................Park View
2:45 p.m. – 3:45 p.m. Concurrent Workshops
SU11) Medicare Savings Coalitions and Seniors Out Speaking on Medicare: Two Models for
Empowering States to Enhance Health to Help Older Americans and Caregivers .......Regency Ballroom A
SU12) The Detroit Long Term Care System Change ..................................Grand Ballroom C
SU13) The San Francisco Experience ............................................Mills Studio 6
SU14) Emergency Preparedness and Disaster Response: Innovative Strategies
to Ensure Senior Safety . ................................................Mills Studio 3
SU15) Community Innovations for Aging in Place Initiative ............................Regency Ballroom B
SU16) Get Ready, Get Set, Age in Place ..........................................Regency Ballroom F
SU17) Community Living Program & Veteran Directed HCBS Grantee Meeting,
Facilitated by AoA .....................................................Mills Studio 1
SU18) Older Americans 2010: Key Indicators of Well-Being ............................Sterling Studio 9
SU19) Innovative Models of High Impact Legal Services that Preserve Independence
and Financial Security ..................................................Sterling Studio 3
SU20) Creative Ways to Fund and Access Local Food for Senior Nutrition .................Grand Ballroom A
SU21) Innovative Technology to Deliver Senior Services, Information and Training ...........Grand Ballroom B
3:00 p.m. – 3:30 p.m. Exhibitor Orientation ..........................................................Grand Ballroom DEFGH
4

Agenda at a Glance
Sunday, July 18 (continued)
4:00 p.m. – 5:30 p.m. GS1) Opening General Session and n4a Leadership Award and Institute Graduation . .......Regency Ballroom CD
5:30 p.m. – 7:00 p.m. Welcome Reception in Tradeshow ...............................................Grand Ballroom DEFGH
Monday, July 19
6:30 a.m. – 7:30 a.m. 7th Annual Early Bird Walk .....................................................Meet in Hyatt Lobby at 6:15 a.m.
7:00 a.m. – 5:00 p.m. Conference Registration ......................................................Regency Ballroom CD Foyer
7:30 a.m. – 8:30 a.m. Networking Breakfast in Tradeshow ..............................................Grand Ballroom DEFGH
7:30 a.m. – 3:00 p.m. Tradeshow Open ............................................................Grand Ballroom DEFGH
7:45 a.m. – 8:05 a.m. Yoga Stretch—Come Business Casual ............................................Grand Ballroom DEFGH
8:30 a.m. – 9:45 a.m. GS2) Revving Up for OAA Reauthorization: What’s on Your Mind? .......................Regency Ballroom CD
9:45 a.m. – 10:15 a.m. Networking Break in Tradeshow .................................................Grand Ballroom DEFGH
10:15 a.m. – 11:30 a.m. Concurrent Workshops
M01) Innovative Models from Generational Communication Campaign (Part 1 of 2) .........Park View
M02) Live from DC: Federal Aging Policy Update ...................................Regency Ballroom B
M03) Providing Evidence-Based Programs for Caregivers - Yes, You Can! ................Grand Ballroom B
M04) Systemic Context & Current Efforts: Long Term Care Programs for Older Adults in
10 Midwest States .....................................................Grand Ballroom C
M05) How a Grocery Store Became a Gateway to Senior Services! .....................Mills Studio 6
M06) Creating a Lifelong Community (Part 1 of 2) ..................................Regency Ballroom A
M07) Veterans Directed Home and Community-Based Service (VDHCBS) Programs:
A Partnership that Helps Veterans and Offers New Opportunities to Expand
Consumer Direction ...................................................Regency Ballroom E
M08) Creating A Healthy State Of Mind: What AAAs Can Do To Impact Mental Health
Services For Older Adults ................................................Sterling Studio 9
M09) Using Data to Move Ahead: Survey Results from 2008 Title VI Survey ...............Sterling Studio 3
M10) Total Rewards: Trends and Tools for Nonprofits ................................Mills Studio 3
M11) Leveraging Abundance - A New Paradigm of Service for the Aging Network! ..........Regency Ballroom F
M12) Making New out of Old - NORCs, CIAIP and AAAs ..............................Mills Studio 8
M51) Opportunities for AAAs to Support Care Transitions .............................Grand Ballroom A
Agenda at a Glance
11:30 a.m. – 1:00 p.m. Networking Lunch in Tradeshow .................................................Grand Ballroom DEFGH
1:15 p.m. – 2:30 p.m. Concurrent Workshops
M13) Innovative Models from Generational Communication Campaign (Part 2 of 2) .........Park View
M14) Scams, Fraud and Deception: Protecting Seniors’ Identity, Assets and Health Care .....Grand Ballroom A
M15) Free Tools and Replicable Ideas for Raising Awareness of Diabetes and Medicare’s
Benefits for Screening ..................................................Grand Ballroom B
M16) Small Spaces, Great Places: Livable Communities in Rural Areas ..................Mills Studio 6
M17) One-Call for Senior Transportation: How AAAs and Transit Providers Are Helping
Seniors Get Rides. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sterling Studio 3
M18) Creating a Lifelong Community (Part 2 of 2) ..................................Regency Ballroom A
M19) Knowing What Works: AoA Evaluations - Aging and Disability Resource Centers,
Chronic Disease Self-Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Regency Ballroom B
M20) Saving Lives! Implementing Suicide Prevention in the Aging Network ...............Grand Ballroom C
M21) Safe at Home? Developing Effective Criminal Background Checks and Other
Screening for Home Care Workers .........................................Mills Studio 8
M22) From Area Plans to Calls to Action: Growing Creative Strategic Engagement ..........Sterling Studio 9
M23) Promoting Appropriate Long-Term Care Supports for LGBT Elders:
The National Technical Assistance Resource Center ............................Regency Ballroom E
M24) 2009 Graduates Present Their Leadership Institute Projects ......................Regency Ballroom F
M25) Reenergizing Your Title VI Program .........................................Mills Studio 3
Answers on Aging • n4a’s Annual Conference & Tradeshow
5

Agenda at a Glance
Monday, July 19 (continued)
2:30 p.m. – 3:00 p.m. Networking Break / Exhibitor’s Giveaways in Tradeshow ...............................Grand Ballroom DEFGH
3:15 p.m. – 4:30 p.m. Concurrent Workshops
M26) Local and State Strategies: Creating Person-Centered, Community-Wide Systems for
Benefits Outreach and Enrollment .........................................Grand Ballroom C
M27) No-Fear Advocacy: You Have the Power - Use it! ...............................Park View
M28) Celebrating the Diversity and Flexibility of Serving a Caregiving Population:
Results from the AAA Caregiving Survey .....................................Regency Ballroom E
M29) Geriatric Training - Hands on for Medical Excellence ............................Mills Studio 6
M30) Facilitating Smooth Care Transitions through ADRC and CLP Programs .............Grand Ballroom A
M31) Inclusion: The Power of Minority Populations in the Livable Communities Process ......Grand Ballroom B
M32) Transportation as We Age–A Community Collaboration with Public Television .........Regency Ballroom A
M33) AAAs Role in Empowering Seniors to Improve their Health .......................Regency Ballroom B
M34) Building the Capacity of our Workforce: Research and Best Practices in
AAA Workforce Development .............................................Regency Ballroom F
M35) MOSAFE: Don’t Let Yourself Become a Silent Victim ............................Mills Studio 8
M36) World Class Conversations: A Toolkit for Serving Diverse Communities ..............Sterling Studio 9
M37) “All Disasters are Local!” Are You Really Prepared or Just Think You Are?:
Rural Preparedness and Planning ..........................................Sterling Studio 3
M38) Caregiving for Native Americans ..........................................Mills Studio 3
Agenda at a Glance
4:45 p.m. – 5:45 p.m. Concurrent Workshops
M39) Dinner Impossible . . . Make it a SNAP ......................................Sterling Studio 9
M40) Speak Up! We’re Listening ...............................................Regency Ballroom B
M41) Aren’t you Glad You Have an Ombudsman in the House? ........................Sterling Studio 3
M42) Workforce Training Through Collaboration and Technology: A Unique Approach for
Community-Based Long-Term Services and Supports ..........................Grand Ballroom A
M43) An Effective Model for Delivering Community-Based Money Management Services ....Regency Ballroom A
M44) The “Best Medicine”: Exercising Laughter ...................................Regency Ballroom E
M45) The Missouri Senior Report: A Guide to Using Data to Enhance Senior Policies
and Programs ........................................................Mills Studio 8
M46) Planning for Retirement Income Security: Innovations for Serving Older
Minority Women .......................................................Regency Ballroom F
M47) Tell Me Your Story: Life Review & Aging .....................................Grand Ballroom B
M48) The Brookdale Foundation Group’s Relatives as Parents Program ..................Mills Studio 6
M50) On the Cutting Edge - Transportation Information for Elders ......................Grand Ballroom C
4:45 p.m. – 5:45 p.m. Special Interest Sessions
S101) Business Institute Graduates: Reuniting, Moving Forward, Facilitated by n4a and AoA ...Mills Studio 3
S102 ) Rural Special Interest Group ..............................................Park View
Evening
Optional Events
Night on the Town ...........................................................Harrah’s St. Louis
Take Me Out to the Ballgame ...................................................Busch Stadium
Tuesday, July 20
7:30 a.m. – 8:30 a.m. Continental Breakfast and Yoga Stretch ...........................................Regency Ballroom CD
7:30 a.m. – 5:00 p.m. Conference Registration ......................................................Regency Ballroom CD Foyer
8:30 a.m. – 10:30 a.m. GS3a) New Times, New Directions for the Aging Network .............................Regency Ballroom CD
10:30 a.m. – 12:00 p.m. GS3b) Aging Innovations & Achievement Awards ...................................Regency Ballroom CD
12:00 p.m. – 2:00 p.m. Lunch On Own
12:30 p.m. – 3:00 p.m. 2010 National Family Caregiving Awards Luncheon (By Invitation Only) ....................Gateway West
6

Agenda at a Glance
Tuesday, July 20 (continued)
1:00 p.m. – 2:00 p.m. GS3c) Discussions of AoA Policy and Programs with Cindy Padilla and
AoA Program Administrators ...................................................Regency Ballroom C
1:15 p.m. – 3:15 p.m. MW1) Rock and Rolling with the Assistive Technology Center ..........................Meet in Hyatt Lobby at 1:00 p.m.
1:30 p.m. – 3:30 p.m. MW2) Aging in Place through an Unlikely Partnership ...............................Meet in Hyatt Lobby at 1:15 p.m.
1:45 p.m. – 3:45 p.m. MW3) 6 North: The Future of Universal Design .....................................Meet in Hyatt Lobby at 1:30 p.m.
2:00 p.m. – 3:00 p.m. Concurrent Workshops
T01) Data-Driven Strategies that Maximize Benefits Outreach, Enrollment, and
Retention Activities ....................................................Regency Ballroom A
T02) Mom’s Calling ........................................................Regency Ballroom B
T03) Innovative Partnerships for Caregiver Support: Lessons from Grantees of
The Harry and Jeanette Weinberg Foundation .................................Regency Ballroom D
T04) Have You Had the Talk? No, Not That One! ...................................Sterling Studio 9
T05) Innovative Partnerships Between Aging and Disability Communities in Implementing
Aging and Disability Resource Centers (ADRCs) ...............................Regency Ballroom E
T06) Innovative Technology Models for Caregivers - Multiple Applications for Use at Home ...Regency Ballroom F
T07) Addressing Elder Abuse: It Takes a Community - Making Systemic Change Through
Multi-collaborative Teams ...............................................Mills Studio 8
T08) Social Networking: Are You Tweeting Yet? ....................................Park View
T09) Transportation Challenges and Solutions in Indian Country .......................Sterling Studio 3
T10) Gaps in Care - AAAs and Health Plans Working to Bridge the Gap ..................Mills Studio 3
T11) The Aging Network and APS: Is It a Good Fit? .................................Gateway East
T12) It’s All About Choice: Successful Practices in Consumer-Directed Care ..............Mills Studio 6
3:15 p.m. – 4:15 p.m. Concurrent Workshops
T13) Prescription Drug Options for Older Adults - Exploring Your Options with
Consumer Reports Best Buy Drugs .........................................Regency Ballroom D
T14) Now That We Have the Elder Justice Act, What’s Next? ..........................Regency Ballroom B
T15) Helping Family Caregivers Increase Their Effectiveness in Healthcare Situations .......Park View
T16) Virtually Engaging: A Replicable Caregiver Volunteer Approach ....................Mills Studio 6
T17) Integrating Participant Direction in the Aging Network: Tools and Strategies for
Culture Change .......................................................Regency Ballroom A
T18) Transportation Services: What Do the Elderly Get Now and What Else Do They Need? ...Regency Ballroom E
T19) Program Development Opportunities in Working with Native American Elders .........Mills Studio 3
T20) Volunteerism and Physical Activity: Practice-Based Evidence .....................Sterling Studio 3
T21) The State of the States: Economic Realities and Service Challenges ................Mills Studio 8
T22) Helping Families Making the Difficult Decisions for those without Capacity ...........Sterling Studio 9
T23) The Ethics of Caring: Beyond Personal and Professional Decision Making ............Regency Ballroom F
T24) Pushing the Boundaries: Home Care for Chronic Disabling Disease .................Gateway East
Agenda at a Glance
6:00 p.m. – 9:00 p.m. n4a Evening Event at City Museum
Wednesday, July 21
7:30 a.m. – 9:30 a.m. AIRS Testing ................................................................Sterling Studio 3
7:30 a.m. – 11:00 a.m. Conference Registration ......................................................Regency Ballroom CD Foyer
8:00 a.m. – 8:30 a.m. Breakfast Buffet ............................................................Regency Ballroom C
8:30 a.m. – 9:30 a.m. GS4a) Closing General Session .................................................Regency Ballroom C
9:30 a.m. – 10:15 a.m. GS4b) n4a Business Meeting ..................................................Regency Ballroom C
10:30 a.m. – 11:30 a.m. n4a New Board of Directors Meeting .............................................Regency Ballroom B
Answers on Aging • n4a’s Annual Conference & Tradeshow
7

Meeting Room Floor Plans
SECOND FLOOR
Hyatt Regency St. Louis at The Arch
315 Chestnut Street, St. Louis, Missouri, USA 63102
Tel: 314-655-1234, Fax: 314-241-6618
STERLING
STUDIO
9
COAT ROOM
REGENCY BALLROOM
Second Floor
STERLING
STUDIO
3
FOURTH FLOOR
MILLS
STUDIO
8
GRAND BALLROOM
MILLS
STUDIO
6
Fourth Floor
MILLS
STUDIO
3
PARK VIEW
MILLS
STUDIO
1
8

St. Louis, Missouri
© St. Louis Convention Visitors Commission
Welcome to St. Louis, the Gateway to the West!
Conference Hosts
Area Agency on Aging of
Southwest Illinois
Mid-East Area Agency on Aging
Saint Louis Area Agency on Aging
Missouri Association of
Area Agencies on Aging
St. Louis is known as the Gateway to the West, symbolized by the Gateway Arch–the
nation’s tallest man-made monument, built to honor President Thomas Jefferson
and his vision of a continental United States. Originally settled by New Orleans fur
trader Pierre Laclède in 1764 at the junction of the Missouri and Mississippi Rivers,
St. Louis quickly became a center for government and finance.
The conference hotel is located in the shadow of the Gateway Arch, practically on
the footsteps of the Old Courthouse. Within ten blocks of the conference hotel,
there are nearly 100 restaurants, including Tony’s, a 5-star dining experience, like
no other! Visitors can enjoy a smorgasbord of dining alternatives that range from
quick and casual to the most upscale nouveau cuisine, plus, there’s an eclectic
array of ethnic eateries and traditional restaurants throughout downtown. No matter
what direction you head there are hundreds of taste-tempting options within a short
walk. All you need is a map and an appetite.
With beautiful Forest Park as its centerpiece, the St. Louis metro area is widely
recognized as one of the greenest regions in the country with an impressive array of
parks, trails and greenways scattered throughout the region. Forest Park hosts The
Muny Opera, the largest open-air theater in the nation; The Saint Louis Zoo, one of
the world’s top zoological parks; and the renowned Saint Louis Art Museum.
St. Louis is rich in cultural diversity. Immigrants from Bosnia, Croatia, Poland,
Vietnam, many Hispanic and African countries all call St. Louis home. The city
holds the second largest Mardi Gras celebration in the nation and a very large
Cinco de Mayo celebration each year.
But St. Louis is indisputably a baseball town. The St. Louis Cardinals have won
more World Series championships (10) than any other National League team.
‘Rooting for the Redbirds’ is a way of life in Saint Louis. The Cardinals are in town
from July 15 - 22.
Answers on Aging • n4a’s Annual Conference & Tradeshow
9

Conference Sponsors
Thank You to Our 2010 Conference Sponsors
Benefactor Level
Diamond Level
Platinum Level
Gold Level
Silver Level
Bronze Level
Independent Living Systems
Pewter Level
Bateman Senior Meals
Caring.com
Laclede Gas Company
Philips
St. Louis Regional OASIS: The OASIS Institute
Visiting Physicians Association
WellMed Medical Management
10

n4a Program Sponsors
Thank You to Our 2010 n4a
Aging Innovations and Achievement Awards Program Sponsor
Thank You to Our 2010 n4a
Leadership Institute Program Sponsors
Answers on Aging • n4a’s Annual Conference & Tradeshow
11

HF-GeneralAd StLouis_Layout 1 5/6/10 3:11 PM Page 1
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Changing lives. Transforming communities. Creating a brighter future for all.
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of Hope • Clinton Charitable Foundation • Conservation International • Cystic Fibrosis Foundation • Cystic Fibrosis Foundation (Joey Fund) • Delaware County Community College Educational
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• Lorraine Civil Rights Museum • March of Dimes - Las Vegas Chapter • NAACP • National Association of Minority Contractors • National Council of LaRaza • National Council on Aging • National
Minority Supplier Development Council • National Urban League • Nevada Ballet Theatre • Nevada Health Centers • Nevada Public Radio • New England Patriots Charitable Foundation • New
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12

Welcome from n4a
Dear Colleagues:
Welcome to St. Louis for our 35th Annual Conference & Tradeshow! We’re
excited you’re here. You’re going to love St. Louis; it truly is a fun city with
lots of surprises. The n4a Board of Directors, Staff and Conference Host
Committee in St. Louis have put together a rich experience that bridges
education, policy discussion and the networking we all need to stay energized
and vibrant in our work.
Lynn Kellogg
Sandy Markwood
Health Care Reform opportunities, the upcoming reauthorization of the
Older Americans Act, peer-to-peer innovations training, policy and advocacy
discussions—the Annual Conference will focus on the Answers on Aging you
need to keep your momentum in program development. Area Agencies on
Aging and Title VI aging programs have truly risen as leaders and noteworthy
examples in providing services and supports to improve the lives of older
Americans. Engaging in creative dialogue with other professionals from
across the nation is vital to enhancing what we do and positioning ourselves
and the Older Americans Act for its natural evolution in services and supports
across the country.
Many opportunities are opening up for the Aging Network to take the reigns as
leaders and innovators. This year’s exciting Conference will include a dialogue
on future directions. It’s exciting to connect with you and learn from colleagues
on the national stage! The enriched knowledge and opportunities infused within
n4a’s Annual Conference & Tradeshow are an invaluable benefit.
We are confident the interaction with your colleagues will provide you with
many new contacts you can call on for help and assistance, as you connect
with old friends and make new acquaintances. Enjoy your time here in St. Louis
for what we know will once again be a memorable conference event.
Lynn Kellogg
n4a President
Sandy Markwood
n4a CEO
Answers on Aging • n4a’s Annual Conference & Tradeshow
13

n4a Programs
Aging Innovations and Achievement Awards
Answers are the defining characteristic of the Aging Services Network. Whether it’s using a mobile meals program to
help homebound seniors manage diabetes; offering customized care beyond traditional services to meet specific needs;
empowering mental health clients to choose where they want to meet for counseling; or leveraging resources to directly
address emergency needs of older residents—Area Agencies on Aging (AAAs) and Title VI Native American aging programs
continue to develop and implement innovative ways to assist our ever-growing aging population.
These are winning examples of the kinds of programs that the n4a Aging Innovations and Achievement Awards honor each
year. This awards program, sponsored by Critical Signal Technologies (CST), began six years ago to spotlight AAA and Title
VI programs that exemplify innovation and sound management practices that can be emulated by the Aging Network. Award
categories include caregiving, community planning/livable communities, ethnic and cultural diversity, nutrition, technology,
volunteerism/civic engagement and more.
Come join the applause July 20 as n4a and CST present the 2010 Aging Innovations and Achievement Awards at n4a’s 35th
Annual Conference & Tradeshow in St. Louis, Missouri. The Aging Innovations Showcase provides an opportunity for the top
winners to share their programs with peers.
“This awards program helps to underscore
the fact that Area Agencies on Aging and Title
VI programs are indeed a trusted network
that continues to rise above challenges to
serve older adults, persons with disabilities
and their caregivers,” said n4a CEO Sandy
Markwood. “Thanks to CST, n4a is able
to annually honor and promote vital and
successful initiatives that inspire colleagues
throughout the Aging Services Network.”
“Our continued involvement with the Aging
Innovations and Achievement Awards
“The n4a ‘Innovation and Achievement’ awards
draw attention to innovative, cost-effective
approaches to addressing unmet needs that
can be replicated by other AAAs and nonprofit
organizations.That visibility also helped the AAA and
partner organizations attract additional funding for
expansion of the program. In addition, the awards
provide much-appreciated recognition to those who
have made such significant contributions.”
Don Smith, Director
Area Agency on Aging of Tarrant County
Fort Worth, Texas
matches the strength of CST with the strength of n4a members, which I describe as unwavering commitment to find new
and innovative ways to improve the quality of life for all older Americans. We are proud and humbled to be in the company
of such great people from whom we have learned so much,” said Jeffrey S. Prough, CEO of CST.
Only n4a members are eligible to submit award nominations. To qualify for an award, programs must be innovative, replicable, in
operation for at least one year, include substantial agency involvement in implementation and demonstrate measurable results.
n4a features award-winning programs in a print publication and in an online Best Practices Clearinghouse at www.n4a.org/
members/best-practices, which is available to n4a members only.
n4a sincerely appreciates CST for ongoing recognition and support of
the Aging Innovations and Achievement Awards.
Answers on Aging • n4a’s Annual Conference & Tradeshow
15

n4a Programs
The Leadership Institute
Changing times require innovation and leadership. In the next five to ten years, the local Aging Network will lose over
one-third of its local leaders (Area Agency on Aging Directors and key staff members). This attrition coincides with the
rapid growth of the older population as the boomers age and need transportation, in-home care and other critical services
to remain in their homes. While this leadership gap will be a result of attrition, retirements and other factors, this and
the growing aging population creates a huge challenge for n4a, the AAAs and local aging services providers. The n4a
Leadership Institute, an intense and extensive education and training program for AAA Directors, aspiring Directors and
AAA planners, addresses these challenges head-on.
“Those of us working on the front lines of aging know the harsh realities and the growing enormity of our jobs. Providing
more services to a rapidly growing aging population with limited resources requires the best and brightest leaders who
have vision, resourcefulness and creativity,” said Sandy Markwood, n4a CEO.
Given the local aging “staff gap” that is forecast for the local level, a national education and training program is essential
to ensuring that a pool of highly trained, effective leaders are available to continue the critical work of the AAAs and local
aging network.
According to Markwood, “The Leadership Institute provides the training our local aging leaders need to meet the enormous
challenges facing the next 40 years of our aging population.”
Doug Krug, co-founder of Enlightened Leadership Solutions and co-author of Enlightened Leadership: Getting to the
Heart of Change, will be continuing to educate and inspire the Leadership Institute classes, preparing them for heightened
challenges and opportunities as they run their agencies with an eye towards meeting the needs of this rapidly growing
older population.
According to Krug, “A real key in dealing with the increased complexity (of providing aging services) is to simplify where
we can. The Leadership Institute provides a simple set of tools and a methodology for getting more done with less and
regaining balance in life.”
Mary Beals Luedtka, Director of the NACOG Area Agency on Aging in Flagstaff, Arizona, and a graduate of n4a’s Leadership
Institute, shared, “Doug Krug’s heart, passion and dedication was inspiring and captivating. I came away equipped to be
a real change leader.”
Krug’s book, in its 31st printing, is used as a textbook in numerous colleges and universities, as well as corporate and
government leadership development and change management programs. Krug’s broad experience includes working with
executive teams in both the public and private sector including Hewlett-Packard, Lockheed-Martin, Carolina Power &
Light, General Electric, Boeing, MCI WorldCom and Texaco.
n4a is grateful to its friends and sponsors of the Leadership Institute –
Harmony Information Systems, Inc. and Bateman Senior Meals.
16

n4a Programs
The National Association of Area Agencies on Aging
Congratulates the n4a Leadership Institute
Graduating Class of 2009
James Allbaugh
LifeStream Services, Inc.
Yorktown, IN
Marvara Green
Coastal Georgia AAA
Brunswick, GA
Susan Real
East Central Illinois AAA, Inc.
Bloomington, IL
Mohammad Bader
Multnomah County Aging &
Disability Services
Portland, OR
Diana Brill-Tharpe
Shenandoah AAA
Winchester, VA
Cathy Clay-Eckton
Multnomah County Aging &
Disability Services
Portland, OR
Lori Conner
AAA of the Capital Area
Austin, TX
Monica Couch
Coastal Georgia AAA
Brunswick, GA
Sharon Dawson
Middle Georgia AAA
Macon, GA
Pamela Dodge
Shenandoah AAA
Front Royal, VA
Janice Gentry
Valley Program of Aging Services
Waynesboro, VA
Cecelia Johnson
Hawkeye Valley AAA
Waterloo, IA
Deborah Lee
Centralina AAA
Charlotte, NC
Melyssa Lewis
Middlesex County Dept. on Aging
Brunswick, NJ
Sharon Lynn
Fairfax AAA
Fairfax, VA
Linda Miller
Centralina AAA
Charlotte, NC
Mary Pat O’Leary
City of Seattle Aging &
Disability Services
Seattle, WA
Sheri Phillips
Generations
Vincennes, IN
Norma Powell
Greater Nashville Regional
Council-AAAD
Nashville, TN
Delores Roussey
AAA for Southwest Florida, Inc.
Fort Myers, FL
Sherry Secoy
Area Office on Aging of
Northwestern Ohio, Inc.
Toledo, OH
Joyce Shalack
SOWEGA Council on Aging
Albany, GA
Angela Snyder
AAA for Southwest Florida, Inc.
Fort Myers, FL
Daphne Van Tiem
Prince William AAA
Manassas, VA
Anne Varnum
Northern Kentucky AAA
Florence, KY
The next n4a Leadership Institute will be held in October, 2010 at the
Johns Hopkins University School of Advanced International Studies in Washington, DC.
For additional information, visit www.n4a.org.
Answers on Aging • n4a’s Annual Conference & Tradeshow
17

n4a Board of Directors, Committees & Staff
n4a 2009–2010 Board of Directors
Region I
Region II
Region III
Region IV
Region V
Region VI
Region VII
Region VIII
Region IX
Region X
Title VI
Muriel Scott—Augusta, ME
Kenneth Gordon—St. Johnsbury, VT
Alternates:
Steven Farnham—Presque Isle, ME
Christina Fishbein—Waterbury, CT
Jaklyn DeVore—East Orange, NJ
John Beale—Poughkeepsie, NY
Alternates:
Frances A. Benson—Elizabeth, NJ
Crystal Carter—Plattsburgh, NY
Dianna Benaknin—York, PA
Helen Cockrell—Front Royal, VA
Alternates:
Scott Gossard—Petersburg, WV
William Massey—Newport News, VA
Kathy Whitaker—Johnson City, TN
Gayla Woody—Charlotte, NC
Alternates:
Robert Crowder—Dothan, AL
Leigh Wade-Schield—Fort Myers, FL
Dawn Simonson—North St. Paul, MN
Joseph Ruby—Uniontown, NJ
Alternates:
Kathryn Boles—Flint, MI
Jonathan Lavin—Oak Park, IL
Jose Gonzalez—McAllen, TX
Don Hudman—Oklahoma City, OK
Alternates:
Nell Deville—Alexandria, LA
Rosie Quintla—San Angelo, TX
Elizabeth Selk—Cedar Rapids, IA
Annette Graham—Wichita, KS
Alternates:
Cynthia Beauman—Spencer, IA
David Geist—Dodge City, KS
Scott McBeth—Orem, UT
Eva Jewell—Greeley, CO
Alternates:
Sally Kershisnik—Farmington, UT
Steven Holland—Salida, CO
Laura Trejo—Los Angeles, CA
Mary Beals-Luedtka—Flagstaff, AZ
Alternates:
Deborah Arendale—Wailuku, HI
Anne Hinton—San Francisco, CA
Margaret Davidson—La Grande, OR
Nick Beamer—Spokane, WA
Alternates:
Pearl Bouchard—Coeur d’Alene, ID
Scott Bond—Albany, OR
Sydney Bird—Macy, NE
Connie Bremner—Browning, MT
Alternates:
Terri Picotte—Winnebago, NE
LaVerne Wyaco—Window Rock, AZ
n4a Committee Leadership
July 2009–July 2010
EXECUTIVE COMMITTEE
Lynn Kellogg
President
Dawn Simonson
1st Vice President
Nick Beamer
2nd Vice President
Charles Sisson
Immediate Past President
Eva Jewell
Secretary
Gayla Woody
Treasurer
FINANCE COMMITTEE
Gayla Woody
Chair
Charles Sisson
Vice Chair
MEMBERSHIP SERVICES
COMMITTEE
Scott McBeth
Chair
Margaret Davidson
Vice Chair
n4a Staff
Joanetta Bolden
Associate Director, Communications
Mary Brugger Murphy
Program Manager
Virginia Dize
Program Manager/Assistant Director, NCST
Helen Eltzeroth
Chief Programs and Communications Officer
Amanda Everett
Program Assistant, Eldercare Locator
Mark Fetterhoff
Marketing Outreach Specialist
Eldercare Locator
Amy E. Gotwals
Director, Public Policy & Legislative Affairs
K.J. Hertz
Associate Director, Public Policy and
Legislative Affairs
Jashawna Jones
Program Assistant, Eldercare Locator
Mary Kaschak
Program Associate
GRASSROOTS COMMITTEE
Elizabeth Selk
Chair
Laura Trejo
Vice Chair
CONFERENCE COMMITTEE
Kathy Whitaker
Chair
Diana Benaknin
Vice Chair
PUBLIC POLICY COMMITTEE
Annette Graham
Chair
Don Hudman
Vice Chair
CORPORATE RELATIONS &
MARKETING COMMITTEE
Helen Cockrell
Chair
Mary Beals-Luedtka
Vice Chair
Martin Kleffner
Comptroller
Sandy Markwood
Chief Executive Officer
Robert L. McFalls
Chief Operating Officer
Abigail Morgan
Program Manager
Jo Reed
Senior Program Manager
Sandra Reynolds
Program Manager, Eldercare Locator
Rhoda Seay
Executive Assistant
Joshua Shreve
Program Assistant/ Information Specialist,
NCST
Lynn Winchell-Mendy
Program/Technical Assistance Associate,
NCST
18

The n4a Board of Directors is grateful for the continuing support of our long-time members and
welcomes these new and returning members as our partners in 2010.
Area Agencies on Aging
Title VI
Appalachian Area Agency on Aging
Princeton, WV
Area Agency on Aging
of South Delta
Greenville, MS
Blair Senior Services Inc.
Altoona, PA
Broome County Office for the Aging
Binghamton, NY
Bucks County Area Agency
on Aging
Doylestown, PA
Central Alabama Aging Consortium
Montgomery, AL
Delaware County Office of Aging
Eddystone, PA
Greater Springfield Senior
Services, Inc.
Springfield, MA
Houston-Galveston Area Council
Houston, TX
Jefferson County Area Agency
on Aging
Brookville, PA
Jefferson County Office
of Senior Citizens Services
Birmingham, AL
Lake County Area Agency on Aging
South Hill, VA
Lower Savannah Council
of Governments
Aiken, SC
North–Central Alabama Regional
Councils of Governments
Decatur, AL
North Central Texas Area Agency
on Aging
Arlington, TX
North Kentucky Area
Development District
Florence, KY
Northumberland County Area
Agency on Aging
Sunbury, PA
Office of Human Services, Inc.
Ridgeway, PA
Office on Aging-County of Orange
Santa Ana, CA
Santee-Lynches Council
of Governments
Sumter, SC
SeniorCare, Inc.
Gloucester, MA
Seniors Council of Santa Cruz
and San Benito Counties
Aptos, CA
South Carolina Appalachian
Council of Governments
Greenville, SC
South Central Alabama
Development Commission Area
Agency on Aging
Montgomery, AL
South Central Colorado Seniors, Inc.
Alamosa, CO
Southwest Washington Agency
on Aging
Vancouver, WA
Southwestern Commission Area
Agency on Aging
Sylva, NC
Southwestern Pennsylvania Area
Agency on Aging, Inc.
Charleroi, PA
Yates County Office for the Aging
Penn Yan, NY
AK-Chin Indian Community Center
Maricopa, AZ
Choctaw Nation of Oklahoma
Durant, OK
Confederated Salish and
Kootenai Tribes
Pablo, MT
Confederated Tribes of the
Umatilla Indian Reservation
Pendleton, OR
Cowlitz Indian Tribe
Toledo, WA
Eastern Shawnee Tribe
of Oklahoma
Seneca, MO
Eight Northern Indian
Pueblos Council
San Juan Pueblo, NM
Fort Sill Apache Tribe
Apache, OK
Hopi Tribal Council
Kykotsmovi, AZ
Iowa Tribe of Kansas &
Nebraska, Inc
White Cloud, KS
Ketchikan Indian Corporation
Juneau, AK
Kuskokwim Native Association
Aniak, AK
Makah Indian Tribal Council
Neah Bay, WA
Organized Village of Kake
Juneau, AK
Otoe-Missouria Tribe
Red Rock, OK
Penobscot Indian Nation DHS
Indian Island, ME
Pit River Health Services
Burney, CA
Red Cliff Band of
Lake Superior Chippewa
Bayfield, WI
San Carlos Apache Tribe
San Carlos, AZ
Seldovia Village Tribe
Seldovia, AK
Seneca-Cayuga Tribe of Oklahoma
Miami, OK
Southeast Senior Services
Juneau, AK
Southern Ute Indian Tribe
Ignacio, CO
White Earth Reservation
Tribal Council
White Earth, MN
Wind River Nutrition and
Transportation
Ft. Washakie, WY
Wrangell Cooperative Association
Juneau, AK
Building a Society That Values and Supports People As They Age
n4a’s Board of Directors sends its best wishes and gratitude for a job well done to those directors
who we know retired in the past year. Help n4a capture this information going forward in order to
recognize our colleagues by name. Contact Rhoda Seay at rseay@n4a.org or at 202.872.0888.
www.n4a.org
Answers on Aging • n4a’s Annual Conference & Tradeshow
19

Clients Choose Their Own Meals
We Delivery Anywhere FRESH
Just Heat and Eat!
20

Focus Areas
Benefits Outreach and Enrollment
Focus on the communication and education trends used to
effectively reach consumers and their families regarding different types
of public benefits. Presenters will discuss cutting-edge initiatives
to educate hard-to-reach consumers about affordable health care
options, including helping them navigate the complexities of the
application and enrollment process along with practical tools used
for outreach and assistance. Promising practices from the field will be
featured including MIPPA grant activities, Benefits Enrollment Centers
and the Generational Communication Campaign in Medicare.
Building on 45 Years of Success with Older
Americans Act Programs
Highlighting how the Aging Services Network is enhancing core
Older Americans Act (OAA) services in dynamic and innovative ways
as the cornerstone of the nation’s long-term services and supports
system. The OAA is the foundation of the Aging Services Network.
New and emerging needs of older individuals will be addressed
as well as programs that target culturally diverse consumers and/
or “Boomers.” Focus will be placed on innovative strategies and
creative approaches that are being implemented in the delivery of
OAA home and community-based services, advocacy initiatives,
nutrition services, senior employment, adult day/health care,
transportation, senior centers and other supportive services.
the Medicaid waiver programs, consumer-directed care models and/
or Aging and Disability Resource Centers. Presenters will showcase
innovations with respect to models for case management/service
coordination, single point of entry systems, consumer direction
and/or nursing home diversion programs.
Livable Communities
These presentations will engage conference attendees in
learning about new strategies, programs and services that help
older adults “age in place,” including community planning, housing,
transportation, economic security, public safety, education/lifelong
learning, elder abuse/neglect, ombudsman, care monitoring, emergency
response systems, financial assistance, crime prevention,
workforce development, retirement planning and any others. Qualitative
practices will be featured that have been or are being developed
and which can be applied “back home” by n4a members.
Options for Community Living
Presentations will highlight innovative programs that have
been funded by and/or exemplify the U.S. Administration on Aging’s
Options for Community Living initiative. This initiative is designed to
modernize community-based long-term care and provide greater
assurance that older individuals in the United States will maintain
their independence in the community longer than ever before.
Conference Session Focus Areas
Caregiver Assistance
Sponsored by WellMed Medical Management
Presentations will showcase innovative strategies being employed
to support the growing numbers of caregivers and the increasing
demands on their time. Attendees will learn about innovative
programs designed to support persons with chronic disabling conditions
who rely on family members and/or friends as their primary
source of care. Since nearly one out of every four households is
involved in the caregiving of persons over the age of 50, presenters
will discuss innovative programming approaches that address
the challenges of long-distance caregivers, working caregivers and
grandparents raising grandchildren.
Improving the Aging Services Network’s
Emergency Preparedness and Disaster
Response
Engaging discussions about the emergency readiness planning
efforts related to more than 240 presidentially declared federal disasters
in 41 states during 2008-2009. Since disasters have an impact
on the health and safety of older people living in the community, strategic
partnerships, innovative solutions and overall preparedness are
critical to successful response strategies. Organizations that have
first-hand experience in responding to disasters will be highlighted
and workable strategies will be shared to increase responsiveness
with better outcomes for “at-risk” elders. Emphasis will include effective
strategies for working with FEMA and state and local emergency
management/operation centers; disasters in rural areas; essential
services when a disaster occurs; and collaboration with other relief
agencies such as the Red Cross, faith-based community groups and
mental health organizations.
Leading the Way in Community-Based
Long-Term Services and Supports
Sponsored by Philips
Focus on innovative community-based long-term services and
supports in which Area Agencies on Aging and Title VI Native
American aging programs are involved, including, but not limited to,
Promoting Healthy Aging
Sponsored by St. Louis Regional OASIS: The OASIS Institute
Focus on innovative programs and services that have been and/or
are being implemented to improve health outcomes for older adults
in the areas of evidence-based disease prevention and health
promotion, wellness, physical activity, nutrition, prescription drug
programs, medication management, mental health/depression,
substance abuse prevention, etc. Presenters will feature programs
that have been developed and include outcome-based interventions
with older adults.
Supporting Title VI Programs and Services
Join discussions on new and innovative programs for elders in
tribal communities, which may also include Area Agencies on Aging
and Title VI Native American aging programs working jointly together
in service coordination. Presenters will share strategies designed to
assist directors and staff to address the unique situations and service
needs of serving elders in Indian country.
Tools for Running Your Organization
Increase your knowledge of innovative management practices
that can assist Area Agencies on Aging and Title VI Native American
aging programs to improve their operations and/or expand their
capacity. Areas that will be discussed include finance, grants
management, fundraising, human resources, public relations/media,
marketing plans, leadership development, outcome measures/
program evaluation with Boards and Commissions, use of technology
in health care and housing, advocacy/grassroots mobilization and
coalition building.
Working with Diverse Aging Populations
Innovative programs addressing the issues that occur with the
growth and aging of ethnically and culturally diverse populations will be
showcased with a focus on planning initiatives, cultural competency
training for staff and/or volunteers, workforce development issues
and/or the development and implementation of new policies and
practices to embrace diversity.
Answers on Aging • n4a’s Annual Conference & Tradeshow
21

Let’s get to work
so they can, too.
Nine out of ten black and Latino senior households
lack sufficient resources for long-term economic security. *
For help with jobs, nutrition, health and life’s other challenges,
they need the aging network now more than ever.
Our goal: Build a better
aging network. Together.
Check out our General Session:
Economic Insecurity Among Older Americans:
The Best of Times, The Worst of Times?
Wednesday, 8:30 a.m. – 9:30 a.m.
Sponsored by Senior Service America, Inc.
Senior Service America, Inc. operates its Senior Community Service Employment Program
exclusively through 81 local nonprofits and governmental agencies in 16 states, including 25 area agencies on aging.
SCSEP is funded by grants from the U.S. Department of Labor.
*
Report: “Severe Financial Insecurity among African American and Latino Seniors.”
Heller School, Brandeis University, released May 5, 2010.
22

1:00 p.m. – 4:00 p.m.
Saturday, July 17
PC01) Developing Collaborative Grassroots Partnerships: DMEPOS Competitive
Bidding Program and Complaint Handling Process
Grand Ballroom H
The Medicare Competitive Acquisition Ombudsman (CAO), Center for Medicare Management (CMM), Regional Offices (RO’s), and
the Competitive Bidding Implementation Contractor (CBIC) Ombudsman will conduct an overview of the DMEPOS CB Program and
complaint handling process and will discuss with attendees the opportunity to collaborate on the establishment of local partnership
agreements that result in coordinated beneficiary assistance at the Competitive Bidding Area level (CBA).
Presenters will include Tangita Daramola, Acting Competitive Acquisition Ombudsman (Facilitator), Center for Medicare Staff (Program
Overview), Lynne Johnson (Complaint Process), Elaine Hensley, Chief Competitive Bidding Implementation Contractor Ombudsman,
Renard Murray, Regional Administrator, Atlanta Regional Office (Regional Partnership Model).
1:30 p.m. – 5:30 p.m.
PC02) LGBT Special Session
Coming of Age with LGBT Elders
Grand Ballroom F
Want to advance your knowledge in addressing the needs of Lesbian, Gay, Bisexual and Transgender (LGBT) elders? Attendees
will gain an overview of LGBT health and economic disparities; review some AAA programs that address these issues; and learn
concrete steps to take. This session will highlight current research and trends on LGBT aging issues including federal safety net
discrimination, stigma and access to services. Highlights will include several AAA programs, services and methods of outreach to
LGBT elders—featuring best practices from a panel who will share processes and outcomes. This session is being conducted by
n4a in partnership with Services & Advocacy for GLBT Elders (SAGE) which administers the National Technical Assistance Resource
Center for LGBT Elders under an award from the U.S. Administration on Aging. You will hear from five AAA representatives along with
the National Gay and Lesbian Task Force. Attendees will engage in breakout sessions focused in one of three areas. Constructed
along a continuum, attendees will have the choice of meeting in smaller groups as follows:
• Staff that have never done work with the LGBT elders;
• Staff that have started discussions about how to work with LGBT elders; and
• Staff that are doing the work and interested in how others are doing it.
Following this breakout, the session will conclude with all attendees coming back together and discussing concrete next steps
AAAs can take back home. Resource materials, including the Outing Age report and other studies along with a list of national
LGBT aging organizations, will be provided to attendees.
Presenters:
Robert Espinoza, Services & Advocacy for GLBT Elders (SAGE), Senior Director, Policy & Communications, New York, NY
Rajean Moone, Research Fellow, University of Minnesota School of Social Work, Minneapolis-St.Paul, MN
Holly Rhodes-Teague, Suffolk County Office for the Aging, Long Island, NY
Dawn Simonson, Executive Director, Metropolitan Area Agency on Aging, Minneapolis-St. Paul, MN
Anneliese Stoever, Information and Assistance Coordinator, St. Louis Area Agency on Aging, St. Louis, MO
David Turner, Program Manager, Salt Lake County Aging Services, Salt Lake City, UT
Ed Walsh, Director, Riverside County Office on Aging, Riverside, CA
Laurie Young, Interim Director of Public Policy and Government Affairs, National Gay and Lesbian Task Force, Washington, DC
Saturday, July 17
Answers on Aging • n4a’s Annual Conference & Tradeshow
23

Sunday, July 18
8:30 a.m. – Noon
PC03) HECM Intensive Workshop
The Home Equity Conversion Mortgage Program: Opportunities for Older Adults and the Aging Network
Regency Ballroom E
The HUD Home Equity Conversion Mortgage (HECM) program enables older adults to receive cash against the value of their home
while continuing to live there. For some, these funds can assist them in obtaining the services and supports they need to age in
place. This workshop will describe the HECM program including housing counseling, discuss opportunities for AAAs to become
involved in HECM counseling, provide information from a AAA currently providing HECM counseling and encourage participant
interaction and questions.
Presenters:
Greg Case, Program Analyst, U.S. Administration on Aging, Washington, DC
Betsy Cromwell, Housing Policy Specialist, Department of Housing and Urban Development, Washington, DC
Barbara Stucki, Vice President, Home Equity Initiatives, National Council on Aging, Washington, DC
Sue Vaeth, Administrator, Howard County Office on Aging, Columbia, MD
CIRS-A Two-Part Intensive
n4a would like to maximize your conference experience by offering a complimentary CIRS-A Intensive. By registering for the
conference, you can take advantage of this Sunday intensive at no additional cost. We do ask that you pre-register for this intensive
on the registration form so that we know to expect you. Space is limited.
The Certified Information and Referral Specialist in Aging (CIRS-A) is a professional credential awarded by the Alliance of Information
and Referral Systems (AIRS) to individuals who demonstrate competence by achieving a passing score on the certification examination.
It is an acknowledgement of demonstrated competence in the field of aging for information and referral professionals.
This full day, two-part intensive is a prep class for individuals seeking the CIRS-A credentials through AIRS Certification testing. The
intensive is a concentrated review of the key competencies needed for certification as an aging information and referral specialist.
Participants will examine essential knowledge, skills, attitudes and work-related behaviors a professional must demonstrate.
The intensive will highlight AIRS performance-based competencies and specific competencies for working with older persons
and caregivers. In addition, discussion will include infrastructures, programs, services, benefits and related federal legislation
associated with older Americans.
PC04) GETTING READY FOR CIRS-A: Part I
Park View
In this part of the intensive, participants will examine the essential knowledge, skills, attitudes and work-related behaviors a
professional must demonstrate to effectively perform as an I&R specialist in accordance with the AIRS performance-based
competencies. Discussion will include a particular focus on competencies for working with older persons and caregivers.
Presenters:
Helen Eltzeroth, Chief Programs & Communications Officer, n4a, Washington, DC
John M. Thompson, Senior Policy Advisor, National Association of State Units on Aging, Washington, DC
Sunday, July 18
PC05) Boot Camp for New Directors and Staff
Gateway East
New to the Aging Network? Then this is the workshop for you! The Boot Camp will give newcomers to the Aging Network a
historical perspective of the Older Americans Act. It will also examine the varying roles of federal, state, and local government in the
network. Participants will have an opportunity to ask questions they dare not ask in any other forum, establish immediate contacts
with peers in the field, draw on the experience of veteran directors and get hands-on training in AAA management.
Presenters:
Pearl Bouchard, Director, Area Agency on Aging of North Idaho, Coeur d’Alene, ID
Donna Harvey, Executive Director, Hawkeye Valley Area Agency on Aging, Waterloo, IA
Christine “Chris” Garland, National SCSEP Director, Senior Service America, Silver Spring, MD
Lynn Kellogg, President, n4a and CEO, Region IV Area Agency on Aging, St. Joseph, MI
Robert L. (Bob) McFalls, COO, n4a, Washington, DC
Martha Roherty, Executive Director, National Association of State Units on Aging, Washington, DC
Answers on Aging • n4a’s Annual Conference & Tradeshow
25

Sara
Since 2001
Maria
Since 2001
Thomas
Since 2010
Alondra
Since 2002
Martha
Since 2009
Lizabeth
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Herlinda
Since 2000
Maria
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WE ARE PROFESSIONAL WE ARE FRIENDLY AND FUN WE ENCOURAGE PERSONAL GROWTH WE ARE COMPASSIONATE
Addus HealthCare Salutes the n4a and
All Those Who Serve American Families
and Communities.
Addus HealthCare and its 12,000 employees
support the n4a and its member Area Agencies on
Aging. It is our mission to improve the health and
well-being of our clients by providing a wide range
of quality, cost effective, health care services in
their homes. Our commitment is to help all of our
clients to live at home, where they want to be.
6 Good Reasons to Consider Addus HealthCare
• 30 years of service to AAA’s, DHS and
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• Ability to coordinate a wide spectrum of home
and community based services
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• Systems in place to tailor reports and data required under
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For More Information, Call Our
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Home & Community • Private Duty • Home Health • Adult Day Services • VA Eligibility Pre-Screening
26

9:00 a.m. – Noon
PC 08) The Affordable Care Act-What Does It Mean for Older Americans?
Sunday, July 18
Regency Ballroom F
What changes will Health Care Reform bring and what do you need to know for your work with seniors? This session will walk
through some of the sections of the Affordable Care Act and how it relates and translates into opportunities for Area Agencies on
Aging. See Conference Addendum for a complete description.
Presenters:
Session led by AoA and CMS
1:00 p.m. – 2:30 p.m.
Concurrent Workshops
SU01) Drug Assistance Partnerships and Affordable Prescription Options
Regency Ballroom A
for Older Adults
Benefits Outreach and Enrollment
This presentation offers AAAs and others in the Aging Network insight into two innovative programs regarding drug assistance
partnerships. It will focus on partnership development and best practices used to help older adults understand and afford their
prescription drug options.
Presenters:
Mary Kaschak, Program Associate, n4a, Washington, DC
Glenda Hoffmeister, Executive Director, Southeast Missouri Area Agency on Aging, Cape Girardeau, MO
SU02) Performance Measures vs. Evaluation—AoA SmackDown! Sterling Studio 3
Building on 45 Years of Success with Older Americans Act Programs
The U.S. Administration on Aging uses 14 outcome measures and 23 output indicators to make the case for funding and support
from decision makers in Washington, including Congress. New evaluation activities are also underway that are expected to influence
decisions on legislation and funding. How do these activities differ? Is one more powerful than the other? What are their strengths and
weaknesses? What does the future hold for each and how can AAAs participate and benefit from these two data activities?
Presenter:
Valerie Cook, Office of Evaluation, U.S. Administration on Aging, Washington, DC
SU03) Early Stage Dementia: A Partnership Approach to Screening and Services Mills Studio 1
Caregiver Assistance
Learn how an Area Agency on Aging and a local Alzheimer’s Association chapter partnered to screen for early stage dementia,
implemented specific early stage interventions and linked identified families to a long term support network. Participants will leave
with the necessary tools to replicate the project in their area.
Presenters:
Janie Bonham, Project LEARN Care Consultant, Alzheimer’s Association, Mid-Missouri Chapter, Columbia, MO
Deb Bryer, Early Stage Coordinator, Alzheimer’s Association, St. Louis Chapter, Columbia, MO
Jean Leonatti, CEO, Central Missouri Area Agency on Aging, Columbia, MO
Sunday, July 18
SU04) Engaging Governance: Tools for Boards & Advisory Councils
Tools for Running Your Organization
Grand Ballroom A
Presenters will showcase the new and improved n4a web-based Board and Advisory Council Training Manual. Presenters will
discuss and provide practical examples and tools to educate and orient AAA and Title VI partners and other key stakeholders (local
elected officials, local health directors and others) on the mission, purpose, roles and responsibilities of the Aging Network as a
means to create informed and engaged community leaders. Discussion will engage attendees on their experience in working with
governance bodies and help n4a identify any needs for additional training and support.
Presenters:
Donna Harvey, Executive Director, Hawkeye Valley Area Agency on Aging, Waterloo, IA
Abigail Morgan, Program Manager, n4a, Washington, DC
Joe Ruby, President & CEO, Area Agency on Aging, 10B Inc., Uniontown, OH
Answers on Aging • n4a’s Annual Conference & Tradeshow
27

Sunday, July 18
1:00 p.m. – 2:30 p.m. Concurrent Workshops (continued)
SU05) Rebalancing Long-Term Care: The Role of AAAs
Leading the Way in Community-Based Long-Term Services and Supports
Regency Ballroom B
AAAs have a critical role in rebalancing long-term care. This workshop features results from a national project that profiled HCBS
programs across the states and identified key elements associated with rebalancing, such as pre-admission screening and inclusion
of health promotion programs in HCBS. The presentation will include discussion of the findings, application to AAA operations and
available resources related to the states’ profiles.
Presenters:
Richard Browdie, President/CEO, Benjamin Rose Institute, Cleveland, OH
Linda Noelker, Senior Vice President, Benjamin Rose Institute, Cleveland, OH
SU06) One Call Club for Seniors: A New and Innovative Approach to “Aging in Place” Sterling Studio 9
Livable Communities
The initial background idea for the One Call Club, along with the program concept, development and implementation, will highlight
why this program was one of only 12 projects selected for funding in 2007 by the Robert Wood Johnson Foundation. Participants
will learn about the tools to replicate the program, as well as the successes, challenges, outcome measures, member satisfaction
and lessons learned.
Presenters:
Aaron Bradley, Director, East Tennessee Area Agency on Aging and Disability, Knoxville, TN
Barbara Monty, Director, Knoxville-Knox County Community Action Committee Office on Aging, Knoxville, TN
Kathy Sergeant, Manager, One Call Club for Seniors, Knoxville-Knox County Community Action Committee Office on Aging, Knoxville, TN
• Encouraging a hEalthy lifEstylE •
• EncourAGinG A HEAltHy lifEstylE •
• PromotinG PErsonAl HEAltH rEsPonsibility ••
resPonsibility health Personal Promoting •
America’s Health Guides are easy to read, portable booklets that offer important educational
content and help people keep track of personal health information, medications and more.
“We use the America’s Medication Health Guide when we’re
doing presentations or setting up I&A resource tables at congregate
meal sites. We also take it to the Senior Health and safety fairs,
Caregiver forums, Aging forums, Disease Prevention/Health
Promotion workshops, Senior group presentations at the Senior
Centers and to local churches.”
– Marina Nazaretyan, Senior I&A Program Coordinator,
Southwest Washington Agency on Aging and Disabilities.
“We give America’s Senior Health Guide to our regional
coordinators to hand out to seniors at outreach events. We like that
we can add our 800 number on the guides, and with the usefulness
of the info, they will likely keep them – and therefore keep our
number. They are small enough to fit in a purse or pocket, so people
can take them with them to the doctor or other appointments.”
– Lynn Gustafson, MMAP, Inc.
• Formerly Securitec Publications •
Visit us at our booth to receive complimentary samples of our health guides.
800.783.2145 • sales@healthstylepress.com • www.healthstylepress.com
28

Sunday, July 18
SU07) Are You Ready for Lifespan Respite? The Role of AAAs in Implementing
the Lifespan Respite Care Program
Options for Community Living
Grand Ballroom C
Participate in an overview of the Lifespan Respite Care Program and the approaches currently underway in a number of the states
awarded grants in 2009. Learn how AAAs can be critical partners at the community level in developing successful, sustainable and
effective Lifespan Respite Programs.
Presenters:
Greg Link, Aging Services Program Specialist, U.S. Administration on Aging, Washington, DC
Patty Schirmbeck, Eldercare Services Division Director, Eastern Nebraska Office on Aging, Omaha, NE
Chris Stewart, Coordinator, Eastern Area of Nebraska Respite Network, Omaha, NE
SU08) Two Programs Using Volunteers To Build Marketing Capacity and Provide
Hands-on Services To Facilitate Aging In Place
Promoting Healthy Aging
Regency Ballroom F
Neighbors Care was initiated as a cost-effective way to assist neighborhoods and faith communities in creating volunteer caregiver
programs that provide HCBS to supplement core services funded by the OOA. Each program is independent: 27 Neighbors Care
Programs with over 100 member neighborhoods, faith communities and organizations operate within Pima County, AZ. The Ambassador
Program (NCOA award) is a grassroots, low-cost effort that utilizes mostly volunteers to provide I & R services and deliver educational
material to seniors in a variety of settings: senior residential communities, faith-based organizations, neighborhood associations, civic
and minority groups, etc. Last year, 156 Ambassadors served 261 locations throughout Pima County.
Presenters:
Debra Adams, Chief Operating Officer, Pima Council on Aging, Tucson, AZ
Jim Murphy, President & CEO, Pima Council on Aging, Tucson, AZ
SU09) Finding Common Ground: Collaboration Between Area Agencies on Aging
and LGBT Organizations
Working with Diverse Aging Populations
Grand Ballroom B
Our common ground is providing supports and services for ALL older adults to age with dignity and respect. It is from this common
ground that AAAs and lesbian, gay, bisexual and transgender organizations are building collaborative relationships. Presenters will
discuss the unique challenges and opportunities of forming collaborative relationships in support of LGBT older adults.
Presenters:
David Kilmnick, Chief Executive Director, The Long Island GLBT Community Center, Bay Shore, NY
Anneliese Stoever, Information and Assistance Coordinator, St. Louis Area Agency on Aging, St. Louis, MO
Sherrill Wayland, Executive Director, SAGE Metro St. Louis, St. Louis, MO
SU10) The TASC Planning Zone—A Cooperative Planning Model for Aging Services Mills Studio 3
Tools for Running Your Organization
Take a web-based tour of updates and improvements to the TASC Planning Zone, which have been developed as a joint project
between: the U.S. Administration on Aging (AoA), the National Association of State Units on Aging (NASUA), a working group of eight
state agencies on aging, and a number of AAAs. Learn the eight critical decision points included in the cooperative planning model
process, as well as the elements of a concise, yet comprehensive, State and Area plan on aging. Gain access to a variety of resources
related to planning, specific aging programs, and data collection and analysis to further assist State and Area plan development.
Presenters:
Lindsey Copeland, Policy Associate, National Association of State Units on Aging, Washington, DC
Robert Hornyak, Director, Office of Home and Community-Based Services, U.S. Administration on Aging, Washington, DC
Linda Miller, Community Services Coordinator, Centralina Area Agency on Aging, Charlotte, NC
Sunday, July 18
Answers on Aging • n4a’s Annual Conference & Tradeshow
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Sunday, July 18
1:00 p.m. – 2:30 p.m. Concurrent Workshops (continued)
SU22) Older Adult Score Card 2010 Mills Studio 6
Livable Communities
By 2030, Los Angeles County will have over three million residents over age 60 – double the 1.4 million older adults that reside in the
county today. In a recent survey of the older adult population in L.A. County, older adults have reported needs in several areas.
The Older Adult Score Card workshop provides a data-driven snapshot about the health and well-being of older adults in L.A.
County. Our goal is to increase our understanding and better address the needs of our aging population. The report highlights
categories of data which will help to measure their overall well-being. The categories include Demographics, Health, Mental Health
& Risk Behaviors, Economic Well-being, Safety & Survival, Social Engagement and Transportation.
The information provided in the Older Adult Score Card workshop is based on several resources which include the U.S. Census
Bureau, UCLA Center for Health Policy Research, California Health Interview Survey and many others. Some data represents only
estimates and some represents actual aggregate numbers from years ranging from 2000 to 2010. Some of the data available is
based on state or national statistics which may not represent older adults in Los Angeles County.
Presenters:
Cynthia D. Banks, Director, Los Angeles County Community & Senior Services Department, Los Angeles, CA
Laura Trejo, General Manager, Los Angeles Department of Aging, Los Angeles, CA
1:00 p.m. – 3:45 p.m.
PC06) Boot Camp 102: From Strategic Thinking to Planning and Managing
Gateway East
Desired Change and Better Outcomes in Our Daily Work
As we advance our leadership skills in leading aging programs, how do we best apply strategic and planning tools for success?
You are invited to participate in this interactive session that combines the principles and processes of strategic and critical thinking
with hands-on practice. Attendees will be guided through the process by using an actual example from our work as Area Agencies
on Aging and Title VI aging programs.
Presenter:
Barry Donenfeld, Executive Director, NorthWest Senior & Disability Services, Salem, OR
1:30 p.m. – 5:00 p.m.
PC07) GETTING READY FOR CIRS-A: PART II
Park View
This intensive continues with an examination of infrastructures, programs, services, benefits, and the related federal legislation
associated with informational needs older Americans, as well as key national resources for optimizing service delivery by
aging I&R/As.
Presenter:
Helen Eltzeroth, Chief Programs & Communications Officer, n4a, Washington, DC
30

Sunday, July 18
2:45 p.m. – 3:45 p.m.
Concurrent Workshops
SU11) Medicare Savings Coalitions and Seniors Out Speaking on Medicare:
Regency Ballroom A
Two Models for Empowering States to Enhance Health to Help Older
Americans and Caregivers
Benefits Outreach and Enrollment
Learn about the Kansas Area Agencies’ on Aging work with the Medicare Rights Center to replicate two education and advocacy
programs, which have been successful in New York. The presentation will discuss creating “Medicare Savings Coalitions,” to
convene Medicare stakeholders to improve benefits access and educational outreach, and the award-winning on-the-ground
Seniors Out Speaking on Medicare (SOS Medicare) program, which enlists senior volunteers to lead presentations on various
Medicare topics. Together, these models can improve Medicare understanding and access statewide.
Presenters:
Joe Baker, President, Medicare Rights Center, New York, NY
Julie Govert Walter, Executive Director, North Central-Flint Hills Area Agency on Aging, Manhattan, KS
Elizabeth Maxwell, Executive Director, East Central Kansas Area Agency on Aging, Ottawa, KS
SU12) The Detroit Long-Term Care System Change
Building on 45 Years of Success with Older Americans Act Programs
Grand Ballroom C
Detroit Area Agency on Aging established a 150-member Task Force comprised of community stakeholders focused on improving the
full continuum of long-term care (LTC) services. Learn how to develop a research-driven advocacy network that engages members
of the entire LTC system and the community to support LTC system change. Discover a new perspective on the importance of the
AAA role in the LTC and nursing home industries. See how to turn policy recommendations into legislation.
Presenters:
Paul Bridgewater, President & CEO, Detroit Area Agency on Aging, Detroit, MI
Thomas Rau, President & CEO, NexCare Health Systems, Brighton, MI
Betsy Rust, Consulting Manager, Plante & Moran, PLLC, Southfield, MI
SU13) The San Francisco Experience Mills Studio 6
Leading the Way in Community-Based Long-Term Services and Supports
This session will describe the San Francisco experience—developing and implementing a diversion and community integration
program for older adults and younger adults with disabilities living in the community, as well as in institutions. This session will
include a discussion of program design, outcomes for consumers and community service systems, and collection and use of
relevant data.
Presenters:
Anne Hinton, Executive Director, San Francisco Department of Aging and Adult Services, San Francisco, CA
Joanne Holland, Director of SF Getcare, RTZ & Associates, Oakland, CA
Sunday, July 18
SU14) Emergency Preparedness and Disaster Response: Innovative Strategies Mills Studio 3
to Ensure Senior Safety
Improving the Aging Services Network’s Emergency Preparedness and Disaster Response
Hear about the innovative efforts initiated in Alabama to address the need for a more responsive disaster and emergency
preparedness network to deal with the specific needs of seniors in disaster situations. The Safe Center program and the Be
Ready Seniors campaign confront these needs directly. Ms. Collins, having served on FEMA’s National Advisory Council, has a
wide breadth of emergency preparedness experience and will share with attendees the information and tools necessary to create
workable strategies to mitigate the impact of disasters on seniors.
Presenters:
Irene Collins, Commissioner, Alabama Department of Senior Services, Montgomery, AL
James Coman, Director, Northwest Alabama Council of Local Governments/Department of Aging Services, Muscle Shoals, AL
Answers on Aging • n4a’s Annual Conference & Tradeshow
31

Sunday, July 18
2:45 p.m. – 3:45 p.m. Concurrent Workshops (continued)
SU15) Community Innovations for Aging in Place Initiative
Leading the Way in Community-Based Long-Term Services and Supports
Regency Ballroom B
Included in the Older Americans Act reauthorization of 2006, the Community Innovations for Aging in Place Initiative assists
communities in their efforts to enable older adults to sustain their independence and age in place in the community. In 2009, the
U.S. Administration on Aging awarded 14 grants to community non-profits for innovative aging in place activities. Presenters will
describe the initiative, the diverse community activities and technical assistance to be provided.
Presenters:
Cathie Berger, Director, Atlanta Regional Commission Area Agency on Aging, Atlanta, GA
Greg Case, Long Term Care Policy Analyst, U.S. Administration on Aging, Washington, DC
Mia Oberlink, Senior Research Associate, Visiting Nurse Service of New York, NY
SU16) Get Ready, Get Set, Age in Place
Livable Communities
Regency Ballroom F
“The Maturing of Illinois” is a statewide initiative designed to help communities get ready for an aging population. Learn how
to assess the preparedness of communities in urban, suburban and rural areas. Hear how four AAAs mobilized local leaders,
professionals and citizens to set winnable goals and take action for livable communities. Receive practical methods that will help
your community become a better place to grow up and grow old.
Presenters:
Jonathan Lavin, President and CEO, AgeOptions, Inc., Oak Park, IL
Michael O’Donnell, Executive Director, ECIAAA, Bloomington, IL
Joy Paeth, CEO, Area Agency on Aging of Southwestern Illinois, Belleville, IL
32

Sunday, July 18
SU17) Community Living Program & Veteran Directed HCBS Grantee Meeting, Mills Studio 1
Facilitated by AoA
Options for Community Living
Grantees of the Community Living Program and Veteran’s Directed Home and Community-Based Service Program are invited to
participate in this meeting and discuss the implementation, results and future of CLP and VDHCBSP.
Facilitator:
Joseph Lugo, Aging Program Specialist, U.S. Administration on Aging, Washington, DC
SU18) Older Americans 2010: Key Indicators of Well-Being Sterling Studio 9
Promoting Healthy Aging
Older Americans 2010: Key Indicators of Well-Being (Older Americans 2010) is the fifth report in the Federal Interagency Forum
on Aging-Related Statistics (Forum) series. Older Americans 2010 continues to monitor the health and well-being of older adults
through a broad range of indicators in five important areas: population, economics, health status, health risks and behaviors, and
health care. To help attendees better understand these indicators, the presentation will feature information from the Forum experts
who constructed the indicators and provided the data. Highlights include some of the important trends that have emerged among
older Americans, disparities that exist across the indicators and strengths and weaknesses of the data sources.
Presenter:
Elena Fazio, Staff Director, Federal Interagency Forum on Aging-Related Statistics, Hyattsville, MD
SU19) Innovative Models of High Impact Legal Services that Preserve Independence Sterling Studio 3
and Financial Security
Building on 45 Years of Success with Older Americans Act Programs
This interactive presentation will highlight models of high-impact legal and aging service delivery systems designed to address
threats to the independence and financial security of seniors in the most social or economic need. Presenters will outline essential
features of quality legal and aging service delivery systems that are currently undergoing implementation through AoA’s Model
Approaches to Statewide Legal Assistance Systems demonstration grants. Learn how these new approaches are being designed
and how your state can develop similar systems.
Presenters:
Barbara Deiker, Director, Office of Elder Rights, U.S. Administration on Aging, Washington, DC
Marta Fontaine, Planner III, Elder Abuse Prevention/Legal Services Developer, Missouri Dept. of Health & Senior Services,
Division of Senior & Disability, Jefferson City, MO
Keith Morris, Director of Operations and Legal Services, Elder Law of Michigan, Inc., Lansing, MI
Mary Schaefer, Executive Director, Mid-East Area Agency on Aging, Manchester, MO
SU20) Creative Ways to Fund and Access Local Food for Senior Nutrition
Tools for Running Your Organization
Grand Ballroom A
Learn how to develop a sustainable local food system to benefit individuals both in or approaching the aging process while
preserving a viable local economy and farming industry. Participants will learn how to build cooperative partnerships to identify
needs, establish goals, secure funding and save money in their institutional meals program while offering the highest nutritional
food options for seniors.
Presenters:
Judy Berger, Community Nutrition Manager, Jefferson Area Board for Aging, Charlottesville, VA
Denver Brown, Nutrition Administrator, Spectrum Generations, Augusta, ME
Sunday, July 18
Answers on Aging • n4a’s Annual Conference & Tradeshow
33

Sunday, July 18
2:45 p.m. – 3:45 p.m. Concurrent Workshops (continued)
SU21) Innovative Technology to Deliver Senior Services, Information and Training
Leading the Way in Community-Based Long-Term Services and Supports
Grand Ballroom B
n4a, along with NACo (National Association of Counties), is sponsoring the Network of Care for Seniors online web portal. This
one-stop website allows the public, caregivers and providers to access a broad range of information important to seniors. Site
content, available in multiple languages, provide current, helpful information that can empower them to make informed decisions.
It eliminates fragmentation across information systems with an easy-to-use service directory, a 50,000-page health library, links,
access to legislative activity, daily news and an online personal health record to store health information and items of interest from
across the site. Each customized site reflects local initiatives and activities, and connects individuals to the right service information
and a time convenient to them.
Presenter:
Jacqueline Zimmer, National Sales Director, Trilogy Integrated Resources, San Rafael, CA
3:00 p.m. – 3:30 p.m.
Exhibitors Orientation
Grand Ballroom DEFGH
n4a continues to grow and develop new programs that might affect you and your company! Learn about the new programs and
services that bring value to our members and the companies serving them—like yours. From hosting focus groups for corporate
friends, to developing sponsor opportunities in important programs, n4a is building ways for your company to further connect with the
Aging Network. Come join us for coffee and a brief overview of how you might fit into n4a’s and the Aging Network’s plans.
34

Sunday, July 18
4:00 p.m. – 5:30 p.m.
Opening General Session with Keynote Speaker Gail Sheehy
Sponsored by Mom’s Meals
Regency Ballroom CD
Speaker Scheduled Through
Like the nearly 50 million other Americans caring for an ill or older person, bestselling author and journalist
Gail Sheehy took care of her late husband, Clay Felker, for nearly 17 years while he suffered multiple
bouts of cancer. Having already chronicled almost every stage in baby boomer life (most notably in
1976’s Passages), Sheehy offers an empathetic, well-researched guide to an unfamiliar, often scary role for caregivers. In her new
book, Passages in Caregiving, Sheehy offers an inspiring and comprehensive guide to the unfamiliar path which boomers are
being initiated, outlining eight stages of caregiving from “Shock and Mobilization” to “The Long Good-Bye.” Sheehy will share her
personal journey of care giving—and the challenges and rewards inherent in the caregiving passage.
Gail Sheehy and the Caregiving Panel: Caregiving in the Year 2020
Gail Sheehy and the Caregiving Panel will reflect on Caregiving in the Year 2020. The Caregiving
Panel will address how caregiving experiences like Gail’s will be affected by the health,
technology and service innovations forecasted for the future.
Presentation of n4a Excellence in Leadership Awards &
Leadership Institute
The National Association of Area Agencies on Aging and its Board of Directors are pleased to present the annual
Excellence in Leadership Awards. The Award was established in 2009 to recognize the contribution of leaders
from Area Agencies on Aging and Title VI Native American aging programs in advocacy, policy or program development, services
and systems design, planning for livable communities or cultural enhancement. Being recognized at the 35th Annual Conference
and Tradeshow, this year’s award recipients have demonstrated exceptional leadership capabilities. Award nominations evidenced
each individual’s outstanding leadership at the local, state or national level in advancing the mission of the Older Americans Act
and preparing communities for the rapid aging of America’s population.
n4a is proud to announce the 2010 recipients of the Excellence in Leadership Award, the highest level of recognition for outstanding
leadership in the Aging Network. Join us in collectively acknowledging this year’s nominees and applaud the recipients of the
• 2010 Excellence in Leadership Award for an Area Agency on Aging
• 2010 Excellence in Leadership Award for a Title VI Native American aging program
n4a President Lynn Kellogg and CEO Sandy Markwood will present the Excellence in Leadership Awards and will acknowledge The
2009 Leadership Institute graduates along with representatives from Harmony Information Systems and Bateman Senior Meals.
Sunday, July 18
5:30 p.m. – 7:00 p.m.
Welcome Reception in Tradeshow
Sponsored by Harrah’s Foundation
Grand Ballroom DEFGH
Following the Opening General Session, here is your first chance to connect with old n4a friends and to make new connections
with Aging Network colleagues from across the country. Take this opportunity to visit the many exhibitors and learn about the latest
products and services available for serving older adults and caregivers.
Thank you to Harrah’s Foundation for their generous support of this n4a event.
Answers on Aging • n4a’s Annual Conference & Tradeshow
35

6:30 a.m. – 7:30 a.m.
7th Annual Early Bird Walk
Monday, July 19
Meet in Hyatt Lobby at 6:15 a.m.
Let your “Ten Toes” guide you, while your feet take you on the “Early Bird” walk through the Jefferson National Expansion Memorial
under the shadow of the Gateway Arch. This year’s walk will be led by the “Ten Toe Express.”
Citizens for Modern Transit launched the Ten Toe Express program in the St. Louis Region in 2007. The program uses a two-pronged approach—targeting
both older adults and employees for the work commute—to encourage individuals to walk more and use public transit.
So get on board the “Ten Toe Express,” enjoy the sunrise in St. Louis and walk into a healthier you!
7:30 a.m. – 8:30 a.m.
Networking Continental Breakfast in Tradeshow
Grand Ballroom DEFGH
The n4a 2010 Tradeshow provides ample opportunities to network while exploring the extensive array of product and service
solutions for serving older adults and caregivers. From home meal delivery services to senior care technology, this is the one event
where you can learn new and up-to-date information from your colleagues around the nation!
Not only will you have the chance to converse with the many exhibitors, you will also be able to participate in “Mini-Events” that will take
place on the Tradeshow stage. These events are geared toward fun, interactive education, training and demonstrations for all attendees.
Don’t miss this chance to learn and win! Look for exhibitor door prize giveaways that will be given out during the Tuesday afternoon break.
7:45 a.m. – 8:05 a.m.
Yoga Stretch—Come Business Casual!
Presented by Healthways Silver Sneakers
Grand Ballroom DEFGH
If you did not make the Early Bird Walk, then rev up your day with Healthways YogaStretch! Do the quick 20-minute group exercise
class and learn how your clients can benefit from a program designed to mentally and physically engage older adults. Learn about
potential client programs, get a good stretch and get a good start on the day all at once!
8:30 a.m. – 9:45 a.m.
General Session
Regency Ballroom CD
Welcome to St. Louis by Mayor Francis G. Slay
Revving Up for OAA Reauthorization: What’s on Your Mind?
What is on the horizon for the 2011 reauthorization of the Older Americans Act? What policy
changes are n4a members and other aging advocates already talking about? Come join your
peers for a rousing conversation about our past, our present and the future we can help create.
Led by John Palmer of Retirement Living TV and formerly of NBC News, this interactive session will feature
experts on the stage…and in the audience.
Moderator:
John Palmer, Renowned Broadcast Journalist and Host of RLTV’s Encore with John Palmer and Prudent Advisor
Presenters:
Carol O’Shaughnessy, Principal Policy Analyst, National Health Policy Forum, Washington, DC
Lynn Kellogg, President, n4a, Washington, DC
Sandy Markwood, CEO, n4a, Washington, DC
n4a will be joined by AoA staff for this interactive dialogue.
Mayor Francis G. Slay
Monday, July 19
Answers on Aging • n4a’s Annual Conference & Tradeshow
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Monday, July 19
9:45 a.m. – 10:15 a.m.
Networking Break in Tradeshow
Grand Ballroom DEFGH
10:15 a.m. – 11:30 a.m.
Concurrent Workshops
M01) Innovative Models from Generational Communication Campaign (Part 1 of 2) Park View
Benefits Outreach and Enrollment
Learn about the development and implementation of innovative approaches to increase the awareness of the target population
about available Medicare benefits and the long-term care planning process. Key components include partnership development,
volunteer recruitment, technology tool training and alternative media messaging, and use of social networking. The sustainability
and replicability of these model programs will be applicable in similar communities across the country.
Representatives from each of the following pilot sites will participate including: AAA Region One, Phoenix, AZ: Ann Marie Grande;
Atlanta Regional Commission Area Agency on Aging: Kristie Sharp; Baltimore County Department of Aging: Helene Gardel; Central
Plains Area Agency on Aging: Monica Cissell; Council on Aging - Orange County: Lisbeth Roberts and Tyree Ngo; Erie County
Department of Aging: William Daniels; North Central AAA Hartford, CT: Lindsay Quillen; North Central Texas AAA: Jan Henning;
Senior Services, Inc, Kalamazoo, MI: Colleen Simpson; and Ventura County AAA: Katharine Raley.
Presenters:
Robert Adams, Acting Director, Partner Relations Group, Office of External Affairs, Centers for Medicare and Medicaid Services, Baltimore, MD
Richard Frieman, News Media Specialist, Centers for Medicare and Medicaid Services, Baltimore, MD
Mimi Toomey, Director, Office of Policy Analysis and Development, U.S. Administration on Aging, Washington, DC
M02) Live from DC: Federal Aging Policy Update Regency Ballroom B
Building on 45 Years of Success with Older Americans Act Programs
n4a’s Public Policy and Legislative Affairs staff will get you up to speed on the latest federal aging policy news from Washington,
DC. Get updates on Older Americans Act funding, Medicare and Medicaid, Project 2020, transportation reauthorization and a
host of other pressing issues.
Presenters:
Amy Gotwals, Director, Public Policy and Legislative Affairs, n4a, Washington, DC
K.J. Hertz, Associate Director, Public Policy and Legislative Affairs, n4a, Washington, DC
M03) Providing Evidence-Based Programs for Caregivers—Yes, You Can! Grand Ballroom B
Caregiver Assistance
Learn how your agency can provide evidence-based supports for caregivers and technical assistance offerings to help ensure
successful translation of programs into practice. Hear details about an evidence-based pilot program currently being implemented
by the Rosalynn Carter Institute for Caregiving through two Georgia Area Agencies on Aging.
Presenters:
Gayle Alston, Director of Community Initiatives, Rosalynn Carter Institute for Caregiving, Americus, GA
Laura Granberry, Director of National Initiatives, Rosalynn Carter Institute for Caregiving, Americus, GA
M04) Systemic Context & Current Efforts: Long-Term Care Programs for Older Grand Ballroom C
Adults in 10 Midwest States
Leading the Way in Community-Based Long-Term Services and Supports
The manner in which each state approaches long-term care (LTC) reform is unique to their structure and systems. Presenters
will discuss the LTC context and current reform efforts of 10 states, including ADRC, case management and consumer direction
initiatives, as they apply to Medicaid waiver, Title III and state-funded programs. By understanding how other states are innovatively
and systemically dealing with LTC challenges and opportunities, you can place your state’s LTC reform progress in context.
Presenters:
Jonathan Lavin, President and CEO, AgeOptions, Oak Park, IL
Tony Shepherd, Executive Director, Area 9 In-Home & Community Services Agency, Richmond, IN
Amy Wiatr, Aging Services Program Specialist, U.S. Administration on Aging, Chicago Regional Support Center, Chicago, IL
38

Monday, July 19
M05) How a Grocery Store Became a Gateway to Senior Services! Mills Studio 6
Leading the Way in Community-Based Long-Term Services and Supports
Learn how an Area Agency on Aging grabbed an opportunity and ran with it to create a one-of-a-kind, multi-agency senior service
and activity center. A colorful PowerPoint presentation will highlight the steps to how a AAA, a nutritional services program, 2-1-1
and a PACE agency quickly and effectively collaborated to raise funds and renovate a long-empty grocery store into a community
focal point for senior services and senior advocacy.
Presenters:
Pam Curtis, Executive Director, Senior Resources of West Michigan, Muskegon, MI
Maggie Jensen, Public Relations and Fund Development, Senior Resources of West Michigan, Muskegon, MI
M06) Creating a Lifelong Community (Part 1 of 2) Regency Ballroom A
Livable Communities
Truly addressing the challenges of an aging population means reaching out across areas of expertise in planning, environment
and transportation. In doing so, the relationship between the built environment and aging in place become more defined. This
presentation will review strategies to embed lifelong community principles and outline potential solutions for aging in community.
It will emphasize application at both the policy and design/construction levels.
Presenters:
Cathie Berger, Director, Atlanta Regional Commission Area Agency on Aging, Atlanta, GA
Laura Keyes, Senior Principal Program Specialist, Atlanta Regional Commission Area Agency on Aging, Atlanta, GA
M07) Veterans-Directed Home and Community-Based Service (VDHCBS) Programs: Regency Ballroom E
A Partnership that Helps Veterans and Offers New Opportunities to Expand
Consumer Direction
Options for Community Living
VDHCBS programs are rapidly expanding to meet the needs of thousands of Veterans. Currently 28 states are working to develop
more than 100 programs and partnerships between AAAs and Veteran Administration Medical Centers (VAMCs). These programs
leverage the expertise of the Aging Network with the resources of the VA. These programs provide a new funding stream for AAAs,
and help develop systems and culture change to develop programs and services that will be in highest demand in the future. AAAs
will share their experiences as partners with VAMCs, program implementation and results, and examples of how this has changed
the way they operate.
Presenters:
Lori Gerhard, Director, Office of Planning & Policy Development, U.S. Administration on Aging, Washington, DC
Robert Hornyak, Director, Office of Home and Community-Based Services, U.S. Administration on Aging, Washington, DC
Daniel Schoeps, Director, Purchased LTC Group, U.S. Department of Veterans Administration, Washington, DC
M08) Creating A Healthy State Of Mind: What AAAs Can Do To Impact Mental Sterling Studio 9
Health Services For Older Adults
Promoting Healthy Aging
AAAs continue to be major players in mental health and aging coalitions, advocating for improved services. Learn about the coalitionbuilding
activities in Illinois, Iowa and Kansas to increase access to mental health services for older adults, train service providers,
implement peer support programs for Medicaid recipients, disseminate evidence-based screening and treatment programs, and
change the culture of the local service delivery system.
Presenters:
Annette Graham, Executive Director, Central Plains Area Agency on Aging/Sedgwick County Department on Aging, Wichita, KS
Joel Olah, Executive Director, Aging Resources of Central Iowa, Des Moines, IA
Eric Weakly, Community Planner, Northeastern Illinois Area Agency on Aging, Kankakee, IL
Monday, July 19
Answers on Aging • n4a’s Annual Conference & Tradeshow
39

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To learn more about Care Improvement Plus, please call
1-866-727-6646 or visit www.careimprovementplus.com.
40

Monday, July 19
10:15 a.m. – 11:30 a.m. Concurrent Workshops (continued)
M09) Using Data to Move Ahead: Survey Results from the 2008 Title VI Survey Sterling Studio 3
Supporting Title VI Programs and Services
Respecting the uniqueness of tribes and individual Title VI programs, how can you use the data from a national survey to move
forward your program agenda? Presenters will encourage discussion about how best to use data and identify what information will
be valuable for Title VI programs in the future.
Presenters:
Sydney Bird, Title VI Director, Omaha Tribe of Nebraska, Macy, NE
Abbe Lackmeyer, Research Associate, Scripps Gerontology Center, Oxford,OH
Abigail Morgan, Program Manager, n4a, Washington, DC
M10) Total Rewards: Trends and Tools for Nonprofits Mills Studio 3
Tools for Running Your Organization
Attendees will learn about the total rewards model and each of its components. The presentation will emphasize the five elements
of total rewards: compensation, benefits, work-life, rewards and recognition, and development and career opportunities. Included
will be a discussion of implementation in the nonprofit environment, recognizing the challenges of small budgets, increasing
workloads and the inability to pay market rates, especially for small organizations.
Presenter:
Karen Roberts, Human Resource Director, Area Agency on Aging Palm Beach/Treasure Coast, Inc., West Palm Beach, FL
M11) Effective Models for Using Older Volunteers Regency Ballroom F
Working with Diverse Aging Populations
The U.S. Administration on Aging will highlight its civic engagement strategy, which aims at enhancing AoA core programs by
integrating the use of volunteers of all ages and creating opportunities for older persons to serve their communities through
volunteerism. Speakers will discuss cost-effective models for using older volunteers and ways to engage them in non-traditional
volunteer roles, grant opportunities, AoA’s collaboration with other federal and national organizations to promote civic engagement,
and ideas on how the Aging Network can better leverage volunteers.
Presenters:
Cindy Padilla, Deputy Assistant Secretary for Policy and Programs, U.S. Administration on Aging, Washington, DC
Carol Crecy, Director, Office of Outreach and Consumer Information, U.S. Administration on Aging, Washington, DC
Kristin McSwain, Chief of Program Operations, Corporation for National and Community Service, Washington, DC
M12) Making New Out of Old—NORCs, CIAIP and AAAs Mills Studio 8
Livable Communities
Learn innovative strategies for AAAs to assess their PSA, identify those structures, institutions or neighborhoods that have
“survived over time” (THE OLD) and make them an active part of the local service delivery network (THE NEW). Explore how to
engage community organizations in developing NORCs (Naturally Occurring Retirement Community); strategies include: identifying
potential NORCs, initial and ongoing funding, technical assistance, leveraging existing community resources, strategies to involve
seniors and evaluating outcomes.
Presenters:
F. Marie Barton, Aging Program Specialist II, Division of Senior and Disability Services, Jefferson City, MO
Jacqui Moore, Director of Aging Services, Mid-America Regional Council, Kansas City, MO
Peggy Neufeld, Research & Community Liaison, St. Louis NORC, St. Louis, MO
Monday, July 19
Answers on Aging • n4a’s Annual Conference & Tradeshow
41

Monday, July 19
10:15 a.m. – 11:30 a.m. Concurrent Workshops (continued)
M51) Opportunities for AAAs to Support Care Transitions Grand Ballroom A
Leading the Way in Community-Based Long-Term Services and Supports
This workshop will provide information on how the AAAs can support their local hospitals in assisting with the discharge planning
process and to reduce the number of re-hospitalizations and unnecessary emergency room visits within 30 days. The new Health
Care Reform law has penalties coming to hospitals if patients bounce back into the hospitals within 30 days of a hospital stay.
Learn how you can help your local hospitals by providing services that can reduce the number of unnecessary re-hospitalizations
and emergency room visits.
Presenters:
Marguerite Linteau, Chief Clinical Officer, Critical Signal Technologies Your Link to Life, Farmington Hills, MI
Leigh Shield, Executive Director, Area Agency on Aging for Southwest Florida, Inc., Fort Myers, FL
11:30 a.m. – 1:00 p.m.
Networking Lunch in Tradeshow
Sponsored by Valley Services, Inc.
Grand Ballroom DEFGH
1:15 p.m. – 2:30 p.m.
Concurrent Workshops
M13) Innovative Models from Generational Communication Campaign (Part 2 of 2) Park View
Benefits Outreach and Enrollment
Learn about the development and implementation of innovative approaches to increase the awareness of the target population
about available Medicare benefits and the long-term care planning process. Key components include partnership development,
volunteer recruitment, technology tool training and alternative media messaging, and use of social networking. The sustainability
and replicability of these model programs will be applicable in similar communities across the country.
Representatives from each of the following pilot sites will participate including: AAA Region One, Phoenix, AZ: Ann Marie Grande;
Atlanta Regional Commission Area Agency on Aging: Kristie Sharp; Baltimore County Department of Aging: Helene Gardel; Central
Plains Area Agency on Aging: Monica Cissell; Council on Aging - Orange County: Lisbeth Roberts and Tyree Ngo; Erie County
Department of Aging: William Daniels; North Central AAA Hartford, CT: Lindsay Quillen; North Central Texas AAA: Jan Henning;
Senior Services, Inc., Kalamazoo, MI: Colleen Simpson; and Ventura County AAA: Katharine Raley.
Presenters:
Robert Adams, Acting Director, Partner Relations Group, Office of External Affairs, Centers for Medicare and Medicaid Services, Baltimore, MD
Richard Frieman, News Media Specialist, Centers for Medicare and Medicaid Services, Baltimore, MD
Mimi Toomey, Director, Office of Policy Analysis and Development, U.S. Administration on Aging, Washington, DC
M14) Scams, Fraud and Deception: Protecting Seniors’ Identity, Assets and Grand Ballroom A
Health Care
Building on 45 Years of Success with Older Americans Act Programs
Medical identity theft is the fastest growing crime in the U.S. because it is easy and safe. One out of seven people over 65 will fall prey
to a scam during the next year. It is important for people to be alert to the red flags of scams, take appropriate action and protect their
assets so they may continue to live happy and healthy lives in their own homes. Through interactive exercises, tips and new strategies,
participants will learn about the nationwide network of Senior Medicare Patrols (SMPs) and how they educate and protect older adults
and their caregivers from health care scams and fraud. Presenters will share current health care scams and fraudulent practices
identified by SMPs throughout the country, as well as tips for preventing, identifying and reporting health care fraud and abuse.
Presenters:
Barbara Deiker, Director, Office of Elder Rights, U.S. Administration on Aging, Washington, DC
Rona McNally, Project Manager, Missouri SMP, Care Connections for Aging Services, Warrensburg, MO
Shirley Merner, Consumer Protection Director, Hawkeye Valley Area Agency on Aging, Waterloo, IA
Erin Weir, Healthcare Consumer Protection Coordinator, AgeOptions, Inc., Oak Park, IL
42

Monday, July 19
M15) Free Tools and Replicable Ideas for Raising Awareness of Diabetes and Grand Ballroom B
Medicare’s Benefits for Screening
Promoting Healthy Aging
Faced with low or no budgets for health education? Free tools and materials are available for diabetes awareness from the Medicare
Diabetes Screening Project and the National Council on Aging. Ask questions and learn how other AAAs have inexpensively and
successfully helped improve the health of their constituents by using this information to raise awareness of the benefits that
Medicare offers for diabetes screening. Get tips from your peers and learn how you can replicate their ideas and build on what they
have learned.
Presenters:
Christine Harding, Program Director, Community Health Education, National Council on Aging, Washington, DC
Jay Hedlund, National Director, Medicare Diabetes Screening Project, Washington, DC
Sue Vaeth, Director, Howard County Office on Aging, Columbia, MD
M16) Small Spaces, Great Places: Livable Communities in Rural Areas Mills Studio 6
Livable Communities
Small towns and rural areas do not have the same resources as their larger more urban counterparts, but this does not mean these
communities cannot create better places to grow up and grow old. Learn how to “sell” aging in place activities as community
development tools for towns and communities. Find out how to tap into local resources as a means of generating revenue to fund
programs and processes.
Presenters:
Janet Buls, Livable Communities/Advocacy Coordinator, Hawkeye Valley Area Agency on Aging, Waterloo, IA
Mary Kathleen (Kate) Leonard-Getty, Aging Specialist, Johnson County Liveable Community for Successful Aging Initiative,
Elder Services, Inc., Iowa City, IA
M17) One-Call for Senior Transportation: How AAAs and Transit Providers Are Sterling Studio 3
Helping Seniors Get Rides
Leading the Way in Community-Based Long-Term Services and Supports
Explore connections between AAAs’ Information and Referral/Assistance programs (and ADRCs) and efforts to streamline access
to the range of transportation services available to seniors in the community, including public transit. Learn about the role of
technology, involvement of 211 systems and the Federal Transit Administration’s vision of one call for transportation, as well as
opportunities and challenges involved in helping seniors explore transportation options and develop a personal mobility plan.
Presenters:
Lynnda Bassham, Director of Human Services, Lower Savannah Council of Governments, Aiken, SC
Robert Kellerman, Executive Director, Greater Wisconsin Agency on Aging Resources, Inc., Madison, WI
M18) Creating a Lifelong Community (Part 2 of 2) Regency Ballroom A
Livable Communities
Truly addressing the challenges of an aging population means reaching out across areas of expertise in planning, environment
and transportation. In doing so, the relationship between the built environment and aging in place become more defined. This
presentation will review strategies to embed lifelong community principles and examine potential solutions for aging in community.
It will emphasize application at both the policy and design/construction level.
Presenters:
Cathie Berger, Director, Atlanta Regional Commission Area Agency on Aging, Atlanta, GA
Laura Keyes, Senior Principal Program Specialist, Atlanta Regional Commission Area Agency on Aging, Atlanta, GA
Monday, July 19
Answers on Aging • n4a’s Annual Conference & Tradeshow
43

Monday, July 19
1:15 p.m. – 2:30 p.m. Concurrent Workshops (continued)
M19) Knowing What Works: AoA Evaluations—Aging and Disability Resource Regency Ballroom B
Centers, Chronic Disease Self-Management
Options for Community Living
Evaluations of new programs by the U.S. Administration on Aging (Aging and Disability Resource Centers, Chronic Disease
Self-Management Programs and Community Living Programs) will include various methodologies including experimental and quasiexperimental
designs. To construct these methodologies, AoA collaborated with experts in the Department of Health and Human
Services Agency for Healthcare Research and Quality (AHRQ) and the Office of the Assistant for Planning and Evaluation (ASPE).
Presenters:
Lori Gerhard, Director, Office of Program Innovation and Demonstration, U.S. Administration on Aging, Washington, DC
Robert Hornyak, Director, Office of Home and Community Based Services, U.S. Administration on Aging, Washington, DC
M20) Saving Lives! Implementing Suicide Prevention in the Aging Network Grand Ballroom C
Promoting Healthy Aging
Unique issues contribute to suicide among older adults. Community awareness, alertness to the signs of suicide and the ability to
intervene with potentially suicidal individuals are the keys to addressing this serious community health problem. This evidence-based
program identifies the methodology for implementing a suicide prevention program utilizing the Aging Network, the community at
large and other aging providers. This replicable program is an initiative of a AAA and the Regional Behavioral Health Authority.
Presenters:
Bill Burnett, Director Prevention & Community Development, Community Partnership of Southern Arizona, Tucson, AZ
Jim Murphy, President & CEO, Pima Council on Aging, Tucson, AZ
44

Monday, July 19
M21) Safe at Home? Developing Effective Criminal Background Checks and Other Mills Studio 8
Screening for Home Care Workers
Leading the Way in Community-Based Long-Term Services and Supports
Care in the home setting generally is not under the watchful eye of a supervisor, leaving opportunities for abuse, neglect and
financial exploitation. Accounts of abuse by home care providers are in the media daily. To reduce risks, we need to figure out
efficient and cost-effective ways to screen out bad apples without disqualifying those who can provide good and safe care. Based
on a recent AARP national study, this presentation will cover current laws, policy options and promising practices, and foster
interaction about what’s happening on the frontlines.
Presenters:
Naomi Karp, Strategic Policy Advisor, AARP Public Policy Institute, Washington, DC
Lori Post, Associate Professor, Director of Research Development, Yale University, Department of Emergency Medicine, New Haven, CT
M22) From Area Plans to Calls to Action: Growing Creative Strategic Engagement Sterling Studio 9
Tools for Running Your Organization
Learn about an innovative DVD using digital storytelling to communicate the Area Plan. Central is a Native American story of the
Silver Otter as metaphor for the practical applications of the Area Plan and its forward-looking initiatives. A curriculum accompanies
the DVD to facilitate discussion. Additional creative efforts include: town hall meetings, summits and symposia around the Plan’s
strategic initiatives. Presenters will assess these innovative strategies’ effectiveness and include an analysis of findings.
Presenters:
Emily Kearns, Assistant Director of Planning and Development, Greater Lynn Senior Services, Inc., Lynn, MA
Valerie Parker Callahan, Director of Planning and Development, Greater Lynn Senior Services, Inc., Lynn, MA
M23) Promoting Appropriate Long-Term Care Supports for LGBT Elders: Regency Ballroom E
The National Technical Assistance Resource Center
Working with Diverse Aging Populations
Older lesbian, gay, bisexual and transgender (LGBT) individuals face a number of obstacles as they age and develop the need for
long-term supports and services. In October 2009, AoA announced plans to create a national technical assistance resource center
to begin to address the barriers that prevent LGBT elders from receiving the services they need which was subsequently awarded
to SAGE and its national partners. Presenters will describe the initiative’s goals and objectives, and how the Aging Network can
benefit from the services of the Resource Center.
Presenters:
Greg Case, Long Term Care Policy Analyst, U.S. Administration on Aging, Washington, DC
Robert Espinoza, Senior Director, Policy and Communications, SAGE, New York, NY
Anneliese Stover, Information and Assistance Coordinator, St. Louis Area Agency on Aging, St. Louis, MO
Laurie Young, Interim Director of Public Policy and Government Affairs, National Gay & Lesbian Task Force, Washington, DC
M24) 2009 Graduates Present Their Leadership Institute Projects Regency Ballroom F
Tools for Running Your Organization
This workshop will showcase the group projects of the n4a Leadership Institute, Class of 2009. Graduates from the third Leadership
Institute divided into two teams and have each completed leadership projects designed to benefit the Aging Network. Graduates
will describe and present their projects during this engaging workshop, including why it is important for aging professionals to “Get
Into the Act” (as we gear up for the reauthorization of the Older Americans Act) and why everyone should consider attending the
Leadership Institute in terms of the professional difference it is making for graduates.
Presenters:
Graduates, 2009 Leadership Institute
Monday, July 19
Answers on Aging • n4a’s Annual Conference & Tradeshow
45

Monday, July 19
1:15 p.m. – 2:30 p.m. Concurrent Workshops (continued)
M25) Reenergizing Your Title VI Program Mills Studio 3
Supporting Title VI Programs and Services
This session will focus on new ideas and strategies designed to generate participation in and enthusiasm for Title VI programs.
Utilizing volunteers including Corporation for National Community Service Volunteers (VISTA full time and summer intern
volunteers), in new and creative ways and in tribal programs can increase your opportunities to provide services and generate
funding opportunities. Come, listen and share successful initiatives that can move our Title VI programs forward. Although focused
on Title VI programs, this workshop has applicability to AAA programs as well.
Presenters:
Sydney Bird, Title VI Director, Omaha Tribe of Nebraska, Macy, NE
Oneida Winship, Title VI Director, Choctaw Nation of Oklahoma, Durant, OK
2:30 p.m. – 3:00 p.m.
Networking Break / Exhibitors’ Giveaways in Tradeshow
Name It! Sing It! and Dance to It!
Presented by Wellcare / Networking Break sponsored by Valley Services, Inc.
Grand Ballroom DEFGH
“Name It! Sing It! and Dance to It!” is an interactive, live game show for seniors created by WellCare Health Plans. The game utilizes
music in an entertaining format to provide seniors with laughs, exercise, and a walk down memory lane. Name it! Sing It! and Dance
to It! is always a hit at community events within the St. Louis area. The best part is…everyone is a winner!! Join WellCare for Name
It! Sing It and Dance to It! and you may win, too!
3:15 p.m. – 4:30 p.m.
Concurrent Workshops
M26) Local and State Strategies: Creating Person-Centered, Community-Wide Grand Ballroom C
Systems for Benefits Outreach and Enrollment
Benefits Outreach and Enrollment
Older and younger adults with disabilities continue to experience difficulty making ends meet on fixed incomes. State and local
organizations across the country have leveraged web-based tools and person-centered approaches to enroll seniors and people
with disabilities into all of the benefits for which they are eligible. Panelists will discuss how they worked at the local and state levels
to reach out and assist them to successfully enroll in all of the additional benefit programs for which they may qualify.
Presenters:
Ramsey Alwin, Director, Economic Security Initiative, National Council on Aging, Washington, DC
Julie McGee, Area Agency on Aging Director, South Alabama Regional Planning Commission, Mobile, AL
Marisa Scala-Foley, Director, National Center for Benefits Outreach and Enrollment, National Council on Aging, Washington, DC
M27) No-Fear Advocacy: You Have the Power—Use it! Park View
Building on 45 Years of Success with Older Americans Act Programs
Want to boost your advocacy skills to help craft better aging policy at the federal level? This workshop will give you the facts you
need to understand how Congress directly affects your programs—and what you can do about it! Beginners and veterans are
welcome at this workshop highlighting innovative ways to 1) take your advocacy on behalf of your constituents to the next level,
2) organize your allies to boost your influence, and 3) build working relationships with policymakers to ensure that sound aging
policies are adopted. Experienced advocates will share their tips and strategies.
Presenters:
Amy Gotwals, Director, Public Policy and Legislative Affairs, n4a, Washington, DC
Laura Trejo, General Manager, Los Angeles Department of Aging, Los Angeles, CA
Leigh Schield, Executive Director, Area Agency on Aging for Southwest Florida, Ft. Myers, FL
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Monday, July 19
M28) Celebrating the Diversity and Flexibility of Serving a Caregiving Population: Regency Ballroom E
Results from the AAA Caregiving Survey
Caregiver Assistance
The purpose of this presentation and panel is to discuss the Aging Network’s capacity to provide caregiver support, both within the
National Family Caregiver Support Program and in other innovative coalitions and initiatives. The presentation highlights new data
from the n4a Caregiver Support Survey, provides examples of innovative approaches and includes a discussion of the implications
of the Middle Class Task Force Initiative.
Presenters:
Jean Adams, Manager, Money Management Program, Senior Connection, The Capital Area Agency on Aging, Inc., Richmond, VA
Robert Hornyak, Director, Office of Home and Community-Based Services, U.S. Administration on Aging, Washington, DC
Dr. Suzanne Kunkel, Director, Scripps Gerontology Center, Oxford, OH
Abigail Morgan, Program Manager, n4a, Washington, DC
M29) Geriatric Training—Hands on for Medical Excellence Mills Studio 6
Leading the Way in Community-Based Long-Term Services and Supports
The Senior Intervention & Education Program has been an outstanding Broward County project for more than 10 years. A Licensed
Practical Nurse (LPN) visits isolated elders on a continuum to determine and help resolve their medical and social problems. The
local Aging and Disability Resource Center partners with Nova Southeastern University’s Geriatric Education Center to afford
medical students the opportunity to see the clients and help determine their most prevalent needs. The LPN offers counseling
and assistive devices to the seniors and the medical students gain first hand knowledge about problems that are unique to frail
and often dependent older clients. A sense of trust and understanding is achieved by both generations, and the homes become
educational classrooms.
Presenters:
Gail Gannotta, Senior Intervention & Education Manager, Aging and Disability Resource Center of Broward Area Agency on Aging, Sunrise, FL
Naushira Pandya, Associate Professor & Chair of Geriatric Department, Nova Southeastern University, Fort Lauderdale, FL
M30) Facilitating Smooth Care Transitions Through ADRC and CLP Programs Grand Ballroom A
Leading the Way in Community-Based Long-Term Services and Supports
“Care Transitions” has become a buzz word in improving health care. Why should you get involved? Come join this discussion
with your peers about some promising models of partnerships emerging between hospitals and community-based organizations.
Reaching people during transitions between care settings provides an opportunity to offer access to the full range of options to
promote health and independence. You will also have an opportunity to assess your organization’s capacity to get involved in care
transitions interventions and walk away with specific strategies and tools.
Presenters:
Joseph Lugo, Aging Program Specialist, U.S. Administration on Aging, Washington, DC
Christina Neill-Bowen, TAE Training Coordinator, The Lewin Group, Falls Church, VA
Alan Stevens, Executive Director, Central Texas Area Agency on Aging, Belton, TX
Brandi Veal, Transitions Team Leader, Area Agency on Aging, 10B Inc., Uniontown, OH
M31) Inclusion: The Power of Minority Populations in the Livable Communities Process Grand Ballroom B
Livable Communities
Northeastern Illinois AAA chose five diverse communities to participate in its Livable Communities Initiative. The initial assessments
found that the minority voice was under represented. As a result, the Northeastern Illinois AAA developed innovative approaches
to include them in the process. Participants will bring home tools to reach out to diverse populations for their own Livable
Communities Initiatives.
Presenter:
Eric Weakly, Community Planner, Norteastern Illinois Area Agency on Aging, Kankakee, IL
Monday, July 19
Answers on Aging • n4a’s Annual Conference & Tradeshow
47

Monday, July 19
3:15 p.m. – 4:30 p.m. Concurrent Workshops (continued)
M32) Transportation as We Age—A Community Collaboration with Public Television Regency Ballroom A
Leading the Way in Community-Based Long-Term Services and Supports
With the leadership of Minnesota’s Gerontological Society and Twin Cities Public Television, aging, transportation, safety, education
and health organizations came together to create a television documentary and DVD program to inform older adults, their families
and others about driving safety and issues of community mobility. Minnesota’s AAAs participated in developing the production and
will be active in disseminating the DVD and discussion guide. This presentation will cover strategies used to build the partnership
for the educational television documentary with specific emphasis on the roles of Minnesota’s Association of AAAs, the MN
State Unit on Aging and the National Center on Senior Transportation. The presenters will provide information about successful
outreach and dissemination strategies and the development of outcome measures to evaluate educational impact. Segments of
the documentary will be featured in the workshop and funding strategies will be discussed.
Presenters:
Dawn Simonson, Executive Director, Metropolitan Area Agency on Aging, St. Paul, MN
Catherine Sullivan, Associate Professor, St. Catherine University, St. Paul, MN
M33) AAAs Role in Empowering Seniors to Improve their Health Regency Ballroom B
Promoting Healthy Aging
Discover the important role that AAAs play in ensuring that seniors have the tools they need to improve their health and better
manage their chronic conditions. Get a national view of the various health programs that AAAs administer, their role in running
programs and examples of AAAs that have particularly well-developed programs. Attendees will learn about programs and models
that they may be able to adapt to their unique circumstances.
Presenters:
Michele Boutaugh, Aging Services Program Specialist, U.S. Administration on Aging, Atlanta, GA
Lori Gerhard, Director, Office of Planning and Policy Development, U.S. Administration on Aging, Washington, DC
Sue Lachenmayr, Senior Program Associate, National Council on Aging, Washington, DC
M34) Building the Capacity of our Workforce: Research and Best Practices in Regency Ballroom F
AAA Workforce Development
Tools for Running Your Organization
The purpose of this presentation and panel discussion is to describe the Aging Network’s current workforce and identify what the
workforce should look like in the future, taking into account increasing demands for service. Discussion will highlight new data
from the n4a Workforce Capacity Survey, state report data, approaches and strategies for how to expand the workforce, and how
best to support the workforce through education, and training.
Presenters:
Valerie Cook, Office of Evaluation, U.S. Administration on Aging, Washington, DC
Jaime Estremera-Fitzgerald, CEO, Area Agency on Aging of Palm Beach/Treasure Coast, Inc., West Palm Beach, FL
Jo Reed, Senior Program Manager, n4a, Washington, DC
Jane Straker, Senior Researcher, Adjunct Assoc. Professor, Scripps Gerontology Center, Oxford, OH
M35) MOSAFE: Don’t Let Yourself Become a Silent Victim Mills Studio 8
Livable Communities
This is the advice offered by Emmy award-winning actress Doris Roberts in the MOSAFE project, where she educates seniors,
financial institutions, the general public and other professionals about the fast growing crime of financial exploitation. A training
curriculum for financial institutions and a public awareness campaign are part of the project. Learn how you can use this project to
combat exploitation through increasing awareness or develop your own campaign with this model.
Presenters:
Marta Fontaine, Planner III, Elder Abuse Prevention/Legal Services Developer, MO Department of Health & Senior Services, Jefferson City, MO
Carolyn McLaren, Executive Director, Region X Area Agency on Aging, MO
Monday, July 19
Answers on Aging • n4a’s Annual Conference & Tradeshow
49

Monday, July 19
3:15 p.m. – 4:30 p.m. Concurrent Workshops (continued)
M36) World Class Conversations: A Toolkit for Serving Diverse Communities Sterling Studio 9
Working with Diverse Aging Populations
The U.S. Administration on Aging is rolling out its Toolkit for Serving Diverse Communities. This toolkit provides agencies and their
partners with a starting point for conversations regarding how to serve diverse communities of older adults. From the viewpoint that
serving diverse communities is not a “one size fits all” approach, participants will learn how agencies and their partners can work
together to serve all diverse communities with respect, inclusiveness and sensitivity.
Presenters:
Carol Crecy, Director, Office of Outreach and Consumer Information, U.S. Administration on Aging, Washington, DC
David Ishida, Bi-Regional Administrator, Region X, U.S. Administration on Aging, San Francisco, CA
M37) “All Disasters are Local!” Are You Really Prepared or Just Think You Are? Sterling Studio 3
Rural Preparedness and Planning
Improving the Aging Services Network’s Emergency Preparedness and Disaster Response
This interactive presentation will provide participants with tools to assist their agency in disaster planning, while economizing on
time and cost. Participants will take away the following: knowledge of elements and structure of an operational disaster plan;
getting to the table, by learning how to build a community-wide strategy; low or no cost resources; and a compendium of resources
available nationally.
Presenters:
Dennis Dudley, Aging Services Program Specialist, U.S. Administration on Aging, San Francisco, CA
Nina Keller, Director of Planning and Program Development, Area Agency on Aging District 7, Rio Grande, OH
Choose Your Path
Can a Special Needs Trust Help You?
f
Peace of mind does not
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50

Monday, July 19
M38) Caregiving for Native Americans Mills Studio 3
Supporting Title VI Programs and Services
This session will be helpful to Title VI Directors and staff who manage caregiver programs and will focus on the issues that need
to be considered in providing caregiving services and resources to Native American elders. What works well will be discussed as
well as innovative approaches that can make a difference in making the connection to caregivers. Since most caregivers don’t
think of themselves as caregivers, the language used to describe programs is important. Being respectful of cultural needs is
also critical. Lessons learned will be shared and best practices highlighted. Come to learn and share what can make a successful
caregiving experience for Native American elders.
Presenter:
Wilson Wewa, Title VI Caregiver Program, Confederated Tribes of Warm Springs, Warm Springs, OR
4:45 p.m. – 5:45 p.m.
Concurrent Workshops
M39) Dinner Impossible . . . Make it a SNAP Sterling Studio 9
Benefits Outreach and Enrollment
Encouraging a senior to apply for SNAP can seem like Dinner Impossible. SNAP stands for Supplemental Nutrition Assistance
Program, which is the new federal name for food stamps. Partnering with local grocery stores is the key to the success of SNAP.
The main course is to pre-screen seniors and for dessert the senior is eligible for SNAP. You will take a virtual shopping trip and
test your SNAP skills.
Presenters:
Teresa Cook, Community Services Supervisor, Ohio District 5 Area Agency on Aging, Inc., Mansfield, OH
Duana Patton, Executive Director, Ohio District 5 Area Agency on Aging, Inc., Mansfield, OH
M40) Speak Up! We’re Listening Regency Ballroom B
Building on 45 Years of Success with Older Americans Act Programs
Our greatest communicators were not verbose—they based their communication on the art of asking open questions and
LISTENING. In the words of Henry David Thoreau, “The greatest compliment that was ever paid to me was when one asked me
what I thought and attended to my answers.” Learn how the “Lunch and Listen” program promotes communication between the
current and upcoming aging population and the Area Agency on Aging, while exhibiting the value of AAA nutritional programs.
Presenters:
Dianne Fowler, Executive Director, Midland Area Agency on Aging, Hastings, NE
DeAnna Tuttle, LTC Ombudsman, Midland Area Agency on Aging, Hastings, NE
M41) Aren’t You Glad You Have an Ombudsman in the House? Sterling Studio 3
Building on 45 Years of Success with Older Americans Act Programs
AAAs can meet their responsibility toward the full continuum of care by utilizing the information and advocacy skills of their
Ombudsman staff. Let’s get together and talk about those elders living in congregate settings, and their friends and family who are
looking for information and assistance. Come learn the importance of resident centered care and receive the new “AAA PRIMER:
The Older Americans Act and the Long-Term Care Ombudsman Program.”
Presenters:
Milissa Lake-Spencer, Ombudsman Specialist, National LTC Ombudsman Resource Center, Washington, DC
Wilma Schmitz, Chief Operating Officer, Area Agency on Aging of Southwestern Illinois, Belleville, IL
Carol Scott, Missouri State Long-Term Care Ombudsman, Missouri Dept. of Health and Senior Services, Jefferson City, MO
Monday, July 19
Answers on Aging • n4a’s Annual Conference & Tradeshow
51

Monday, July 19
4:45 p.m. – 5:45 p.m. Concurrent Workshops (continued)
M42) Workforce Training Through Collaboration and Technology: A Unique Grand Ballroom A
Approach for Community-Based Long-Term Services and Supports
Leading the Way in Community-Based Long-Term Services and Supports
How can you train your workforce to provide services to older adults and persons with disabilities in a creative and efficient
manner? Pennsylvania partnered with the Institute for Geriatric Social Work to develop a model of collaboration through on-line
course development. Participants will have the opportunity to replicate the model for state-specific training and receive information
about strategies for successful implementation.
Presenters:
Elise Beaulieu, MSW, LICSW, Curriculum Manager, Boston University Institute for Geriatric Social Work, Boston, MA
Frank Fay, Director of Business Development, Boston University Institute for Geriatric Social Work, Boston, MA
Scott M. Geron, MSW, PhD, Director, Boston University Institute for Geriatric Social Work, Boston, MA
M43) An Effective Model for Delivering Community-Based Money Regency Ballroom A
Management Services
Livable Communities
Easily accessible, no cost, community-based, daily money management services are critical to ensuring that vulnerable, lowincome
older adults and younger adults with disabilities remain in the community for as long as possible. Discover how your agency
can meet the need for money management services while minimizing risk and leveraging proven resources. Hear from AAAs that
are sponsoring successful Money Management Programs and gain insight into the challenges they encountered and how they
successfully overcame them.
Presenters:
Gwenn Murray, National Program Coordinator Money Management Program, AARP Foundation, Washington, DC
Shirley Merner, Consumer Protection Director, Hawkeye Valley Area Agency on Aging, Waterloo, IA
Jean Adams, Money Management Program Coordinator, Senior Connections, Richmond, VA
M44) The “Best Medicine”: Exercising Laughter Regency Ballroom E
Promoting Healthy Aging
Aging requires us to make critical attitudinal choices. We can choose to approach it either with a sense of loss, sadness and
depression, or with anticipation, a positive outlook on life and a sense of well-being. This presentation focuses on the therapeutic
benefits of exercising laughter. An overview of laughter therapy/yoga groups results from research will be presented, followed with
a Laughter Group session, which provides a light to moderate exercise attitude boost.
Presenters:
Carol Johnson, Care Manager, Care Connection for Aging Services, Elkland, MO
Vickie Whitsitt, Lifestyles Specialist/Care Manager, Care Connection for Aging Services, Lexington, MO
M45) The Missouri Senior Report: A Guide to Using Data to Enhance Senior Mills Studio 8
Policies and Programs
Tools for Running Your Organization
Providing information to policy makers, service providers and the community regarding the health and well-being of seniors is
essential to the development of adequate policies and programs to meet local needs of seniors. The development of the Missouri
Senior Report, a statewide collaboration between the Missouri Department of Health and Senior Services, the Missouri AAAs and
the University of Missouri, providing county-based data on seniors on an annual basis, will be highlighted as one technique to
provide the community with information on your state’s seniors.
Presenters:
Tracy Greever-Rice, Associate Director, Office of Social & Economic Data Analysis, University of Missouri, Columbia, MO
Laurie Hines, Transform Missouri Initiative, Department of Health and Senior Services, Jefferson City, MO
Tina Uridge, Executive Director, Clay County Senior Services, Gladstone, MO
52

Monday, July 19
M46) Planning for Retirement Income Security: Innovations for Serving Older Regency Ballroom F
Minority Women
Working with Diverse Aging Populations
Minority women face numerous obstacles planning for retirement. Participants will learn about the pitfalls and risks of poverty in
retirement, and financial strategies to improve minority women’s futures. Participants will learn how to incorporate this unique and
innovative program into their agency’s agenda. The experiences of one AAA using WISER’s financial education materials will be
presented, including the booklet, “Your Future Paycheck: Minority Women and Retirement Income.”
Presenters:
Cindy Hounsell, President, Women’s Institute for a Secure Retirement (WISER), Washington, DC
Maureen Kelly, Business & Community Liaison, Atlanta Regional Commission Area Agency on Aging, Atlanta, GA
M47) Tell Me Your Story: Life Review & Aging Grand Ballroom B
Promoting Healthy Aging
Many older adults today are interested in passing on their stories and values to the next generation. This legacy matters to them,
yet many never get the opportunity to share in this way. This presentation will introduce the basic concepts and practice of life
review interventions to enhance well-being in older adults.
Presenter:
Tom Meuser, Director, Gerontology Graduate Program, University of Missouri - St. Louis, St. Louis, MO
M48) The Brookdale Foundation Group’s Relatives as Parents Program Mills Studio 6
Caregiver Assistance
This presentation will focus on the delivery of quality supportive services to grandparents and other relatives raising children,
initiated by the Brookdale Foundation’s Relatives as Parents Program (RAPP). RAPP encourages the creation or expansion of
supportive, quality, community-based services for relatives who are the primary caregivers of children. Through collaborations and
partnerships at the local, state and national levels, RAPPs have created a myriad of comprehensive services for caregivers and
children across the country.
Presenters:
Elizabeth Reinsch, Human Development Specialist, University of Missouri Extension, Clayton, MO
Barbara Schwartz, Statewide Navigator, Illinois Department on Aging, Springfield, IL
Joanne Thomas, Executive Director, Central Illinois Agency on Aging, Peoria, IL
M50) On the Cutting Edge—Transportation Information for Elders Grand Ballroom C
Livable Communities
An opportunity to be on the cutting edge…and learn from others too! This interactive discussion will give you an opportunity to help
the National Center on Senior Transportation and the Eldercare Locator develop protocols for assisting older adults and caregivers
understand the transportation options available to them. Together we can build on the strengths of the Aging Network to better
address the challenges facing older adults and caregivers in getting around. Join us!
Facilitators:
Virginia Dize, Assistant Director, National Center on Senior Transportation, n4a, Washington, DC
Jed Johnson, Director, National Center on Senior Transportation, Easter Seals, Washington, DC
Monday, July 19
Answers on Aging • n4a’s Annual Conference & Tradeshow
53

Monday, July 19
4:45 p.m. – 5:45 p.m.
Special Interest Sessions/Workshops
Special Interest Sessions provide conference participants the opportunity to share best practices, ideas and information, discuss
strategies and network with their colleagues around topics of common interest.
Business Institute Graduates: Reunited, Moving Forward, Facilitated by n4a and AoA Mills Studio 3
Options for Community Living
Reconnect with your fellow Business Institute Graduates and faculty members. This reunion provides a great opportunity for
past attendees to share how this training impacted their organization and provide suggestions for the future of the Institute. New
attendees will learn about new training opportunities available through n4a and how you can continue your learning through the
future of the Business Institute. This session is open to everyone.
Facilitators:
Robert Hornyak, Director, Office of Home and Community-Based Services, U.S. Administration on Aging, Washington, DC
Jo Reed, Senior Program Manager, n4a, Washington, DC
Rural Special Interest Group
Park View
Rural aging services programs face a number of unique challenges and opportunities. This special interest session provides a
forum for professionals serving seniors in rural planning and service areas to share ideas and promising practices.
Evening on Your Own
Optional Events
Night on the Town
Hosted by Harrah’s St. Louis
Join your n4a colleagues for a night of fun as Harrah’s St. Louis hosts a “Night on the Town” entertainment option. Complimentary
transportation will be provided to Harrah’s St Louis for a special “n4a Conferees Only” cocktail reception. From there, explore
Harrah’s St. Louis where you’ll find lots of entertainment and fun! All n4a conference attendees going to the casino will
receive a $5 Harrah’s St. Louis Bonus Buck, allowing you to get cash at the casino cage to play your favorite slots
or to hit your favorite table game! Please bring a state-issued photo ID with you to the casino to receive a Total
Rewards® card allowing you to cash your Bonus Buck.
Buses will run approximately every half hour beginning at 6:00 p.m. and ending at 10:00 p.m. (last drop at Hyatt).
For more information and to sign up for this activity, please visit the Conference Registration area.
Take Me Out to the Ballgame
Cardinals v. Phillies
It’s an easy walk to nearby Busch Stadium where you can join your n4a colleagues as the St.
Louis Cardinals host the Philadelphia Phillies. n4a’s group will be seated in The Pavilion. For more
information and to purchase tickets, swing by the n4a booth in the Tradeshow. Quantities are
limited. Don’t strike out! Get your tickets now. The game starts at 7:15 p.m.
54

Tuesday, July 20
7:30 a.m. – 8:30 a.m.
Continental Breakfast
Regency Ballroom CD
Yoga Stretch
Sponsored by Healthways
Stretch Your Breakfast...to Celebrate the Success of the n4a/Healthways Diabetes Demonstration Project!
Conducted in collaboration with the wellness experts from Healthways; fitness, fun and friends only begins to describe the evidence
based project and its impact on n4a pilot sites and their clients. Join us for personal stories from pilot participants and learn
about the outcomes produced by this special exercise program for Type II Diabetes.
You will learn about the specially designed Diabetes exercise program, have an opportunity to win a BIG door prize raffle surprise
and stretch with an invigorating YogaStretch session—all for breakfast!
Tuesday, July 20
8:30 a.m. – 10:30 a.m.
General Session
New Times, New Directions for the Aging Network
Sponsored by U.S. Administration on Aging
Regency Ballroom CD
Assistant Secretary for Aging Kathy Greenlee made her debut with the National Aging Network at our
conference last year. She will update attendees with the latest information on AoA’s action to advance the
reauthorization of the Older Americans Act in 2011, just as boomers begin to turn age 65. Hear about AoA’s
priorities to strengthen the capacity of the Aging Network to enhance the dignity of elders and to promote
long-term services and supports for older Americans, and get an update on the implementation of the
Affordable Care Act.
Also planned for this session is an update from Dr. Peter Budetti, Deputy Administrator for Program Integrity, the
Centers for Medicare and Medicaid Services, on the efforts to combat fraud, waste and abuse in health care.
Presenter:
Kathy Greenlee, Assistant Secretary for Aging, U.S. Administration on Aging, Washington, DC
Peter Budetti, Deputy Administrator and Director, Center for Program Integrity, Centers for Medicare & Medicaid Services,
Baltimore, MD
10:30 a.m. – Noon
Aging Innovations & Achievement Awards
Sponsored by Critical Signals Technologies (CST)
Regency Ballroom CD
Celebrate the Aging Network’s award-winning programs with the presentation of the 2010 Aging Innovations & Achievement
Awards. Then, continue the festivities with the opportunity to learn how your agency can replicate these ground-breaking and
successful programs that meet a range of needs for older Americans and their caregivers. Staff representing the winning programs
will share information and answer questions about how to implement a similar program in your area. Coffee, program development
and networking—this is the event you do not want to miss!
Answers on Aging • n4a’s Annual Conference & Tradeshow
55

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brings you the highest quality catering and management services, supported by global resources.
Customized Program Options
Catering with our facilities Menu support services & analysis
Managing client-owned facilities Nutrition education materials
Delivery to congregate sites Hot, frozen & shelf-stable meals
Front door delivery to seniors’ homes Salad & soup/sandwich meal options
Meal site management
DRI, RDA, USDA compliant menus
Great People, Great Service
Bateman seeks out the best foodservice talent to work in our
operations. Delivering a consistent, quality foodservice
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All meals are made with fresh, wholesome ingredients.
Better nutrition means better health.
Quality: Our Basic Ingredient
Bateman is committed to serving only the best. We use quality ingredients
when preparing our recipes to deliver tasty, nutritious meals that satisfy
seniors. Bateman develops menus in partnership with your agency to
build a unique foodservice program that will meet all dietary requirements.
Signature dishes with homemade appeal are the foundation of our
foodservice program. Satisfying seniors, while at the same time complying
with regulations can be a challenge, but it’s one we face with zeal to
maximize customer satisfaction.
Bateman Senior Meals Magi Brettler, Regional VP Nancy Anderson, Business Development
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batemanseniormeals.aspx magi.brettler@compass-usa.com nancyanderson@iammorrison.com
56

Tuesday, July 20
Noon – 2:00 p.m.
Lunch on Your Own
12:30 p.m. – 3:00 p.m.
2010 National Family Caregiving Awards Luncheon and Winners (Invitation Only) Gateway West
The National Alliance for Caregiving, with support from MetLife Foundation, will present the 2010 National Family Caregiving
Awards. Now in its fourth year, this awards program is intended to improve the quality of life of family caregivers by honoring and
supporting the efforts of not-for-profit community groups that work with them. The awards recognize the current work of community
agencies and other organizations that support family caregivers as a significant part of their mission. For the first time, an award
will be presented to an organization that has implemented an innovative program to support older caregivers of adult children with
physical, mental or developmental disabilities.
Following the luncheon, award-winning programs will highlight replication strategies within other home and community-based
agencies/organizations and discuss how the awardees plan to use their cash award to enhance their caregiving efforts.
Tuesday, July 20
1:00 p.m. – 2:00 p.m.
Discussions of AoA Policy and Programs with Cindy Padilla, Principal Deputy
Assistant Secretary for Aging and AoA Program Administrators
Regency Ballroom C
1:15 p.m. – 3:15 p.m.
Mobile Workshop 1
Rock and Rolling with the Assistive Technology Center
Leading the Way in Community-Based Long-Term Services and Supports
Meet in Hyatt Lobby at 1:00 p.m.
Learn how to navigate gravel rock roads in a wheelchair and how people are fitted for assistive technology devices at this mobile
workshop. The Assistive Technology Center, a collaboration between Paraquad, the St. Louis Center for Independent Living, and
Washington University, benefits seniors and persons with disabilities. Experience how this Center keeps people independent,
learn how it was funded, hear best practices, and discover how your agency can get its own project rolling by attending this
mobile workshop!
Presenters:
Kate McHugh, Public Relations Coordinator, Paraquad, St. Louis, MO
Lindsey Bean, Reutilization Program and Enabling Mobility Center Coordinator, Paraquad, St. Louis, MO
1:30 p.m. – 3:30 p.m.
Mobile Workshop 2
Aging in Place through an Unlikely Partnership
Livable Communities
Meet in Hyatt Lobby at 1:15 p.m.
St. Louis OASIS has initiated and cultivated an innovative programming and service relationship with an unlikely partner in the field
of aging—the Herbert Hoover Boys & Girls Club. Learn how these two organizations with different target audiences collaborated to
promote aging in place and engage a primarily low-income African-American 50+ population. The session will address partnership
evolution including board-level collaboration, direct service provision and intergenerational programming, and highlight outcomes
including improved senior health and increased community engagement.
Presenters:
Sharon Hales, Community Outreach Manager, St.Louis Regional OASIS, St. Louis, MO
Allison Woodworth, Education Program Manager, St. Louis Regional OASIS, St. Louis, MO
Answers on Aging • n4a’s Annual Conference & Tradeshow
57

Tuesday, July 20
1:45 p.m. – 3:45 p.m.
Mobile Workshop 3
6 North: The Future of Universal Design Meet in Hyatt Lobby at 1:30 p.m.
Livable Communities
At first glance, 6 North looks like another loft-style apartment building. But 6 North is leading a revolution in multi-family architecture:
the incorporation of universal design features into every unit. Tour 6 North’s mixed-income property which is attractive and usable
by the broadest range of people, regardless of age or ability. Learn how to promote universal housing features to industry leaders
and consumers. Discuss ways to replicate the universal design elements of this model in a multi-family setting.
Presenters:
Wade Baughman, VP Senior Services & Chief Operating Officer, Urban Strategies, St. Louis, MO
Randy Rhoads, Vice President, McCormack Baron Salazar Design Group, St. Louis, MO
Colleen Starkloff, Director of Education & Training, Starkloff Disability Institute, St. Louis, MO
2:00 p.m. – 3:00 p.m.
Concurrent Workshops
T01) Data-Driven Strategies that Maximize Benefits Outreach, Enrollment and Regency Ballroom A
Retention Activities
Benefits Outreach and Enrollment
In this presentation, you will learn about three data-driven strategies currently used to maximize benefits outreach, enrollment and
retention activities: (1) BenePhilly is a public-private community partnership that uses state information to identify, contact and apply
eligible individuals through mail and phone. (2) BenefitsCheckUp is the nation’s most comprehensive web-based service to screen
and enroll in benefits programs for seniors with limited income and resources. BenefitsCheckUp includes more than 2,000 public and
private benefits programs from all 50 states and the District of Columbia. (3) NCBOE’s interactive mapping tool helps advocates to find
relevant information about their focus benefits. The presenters will discuss the opportunities to use these strategies.
Presenters:
Hector L. Ortiz, Program Associate, National Center for Benefits Outreach and Enrollment, National Council on Aging, Washington, DC
Marlene Schneider, Vice President, National Council on Aging, Washington, DC
Ginger Zielinskie, Vice President, Benefits Data Trust, Philadelphia, PA
T02) Mom’s Calling Regency Ballroom B
Building on 45 Years of Success with Older Americans Act Programs
“Mom’s Calling” is an innovative partnership between Mom’s Meals and Shenandoah Area Agency on Aging. The workshop will
present the benefits of enhancing consumer directed nutritional support services while increasing the efficiency and frequency of
safety and wellness checks on isolated seniors.
Presenters:
Barb Anderson, Founding Partner, Mom’s Meals, Ankeny, IA
Helen Cockrell, President/CEO, Shenandoah Area Agency on Aging, Front Royal, VA
Pamela Dodge, Director of Community Care Coordination, Shenandoah Area Agency on Aging, Front Royal, VA
John Phillips, Director of National Program Development, Mom’s Meals, Ankeny, IA
T03) Innovative Partnerships for Caregiver Support: Lessons from Grantees of Regency Ballroom D
The Harry and Jeanette Weinberg Foundation
Caregiver Assistance
This session will provide an overview of The Weinberg Foundation’s Family and Informal Caregiver Support Program, which used
a national Request for Proposals to identify 14 innovative programs in nine states. In addition, two of the participating grantees
will describe their initiatives to date—AgeOptions, Illinois and the WellMed Foundation, Texas. Both of these grantees are utilizing
asset-based planning to develop culturally appropriate caregiver support for Latino caregivers in San Antonio and African-American
caregivers in Chicago’s south suburbs.
Presenters:
Jonathan Lavin, President and CEO, AgeOptions, Inc., Oak Park, IL
Carol Zernial, Executive Director, WellMed Charitable Foundation, San Antonio, TX
58

Tuesday, July 20
T04) Have You Had the Talk? No, Not That One! Sterling Studio 9
Promoting Healthy Aging
The talk we are referring to is the one that each of us should have with our family about what our wishes and preferences would be
if we were unable to speak for ourselves. Come hear from a fellow AAA director and representatives from the CDC and the Center
for Practical Bioethics about the valuable role that Aging Network professionals can play in educating consumers on the value of
advance care planning. The presentation will feature a sneak preview of a course specifically designed for aging services and public
health professionals on this issue.
Presenters:
Myra Christopher, President & CEO, Center for Practical Bioethics, Kansas City, MO
Annette Graham, Director, Central Plains Area Agency on Aging, Wichita, KS
Andree C. Harris, Public Health Analyst, Healthy Aging Program, Centers for Disease Control & Prevention, Atlanta, GA
Tuesday, July 20
T05) Innovative Partnerships Between Aging and Disability Communities in Regency Ballroom E
Implementing Aging and Disability Resource Centers (ADRCs)
Leading the Way in Community-Based Long-Term Services and Supports
Through the development of innovative partnerships, Aging and Disability Resource Centers (ADRCs) have brought together the
aging and disability networks to empower older adults and people with disabilities to live successfully in community settings.
This session will explore how effective partnerships can evolve among aging and disability organizations that have different policy
origins, separate funding mechanisms, distinct target populations and unique organizational philosophies. The ADRC Technical
Assistance Exchange (TAE) will facilitate an interactive panel discussion with representatives from both aging and disability networks
to describe strategies that have worked to forge successful partnerships. Participants will discuss concrete steps they can take to
replicate creative partnerships in their communities and will explore “lessons learned” about partnership-building between aging
and disability networks.
Presenters:
Cathie Berger, Director, Atlanta Regional Commission Area Agency on Aging, Atlanta, GA
Pat Chambers, Executive Director, Heartland Independent Living Center, Owensville, MO
Barbara Ettner, Consultant, The Lewin Group, Falls Church, VA
Sarah Lash, Consultant, The Lewin Group, Falls Church, VA
Wally Sjolander, Vice President of Program Development, Area Agency on Aging, Region One, Inc., Phoenix, AZ
T06) Innovative Technology Models for Caregivers—Multiple Applications for Regency Ballroom F
Use at Home
Caregiver Assistance
Technology is increasing both the quantity and the quality of options to address the aging process and provide needed assistance
for caregivers. This session will highlight a range of options now available and how to make informed choices for an array of
situations. Featured are the following:
1. Learn about safety net tools for caregivers of a loved one with Alzheimer’s Disease with wandering issues.
2. Be informed about the computerized Caregiver Wellness Assessment and how this tool can be used to reduce stress.
3. Experience how one ADRC raised awareness about benefits via an information campaign on its website.
4. See how Online Networks like Facebook are addressing isolation by building and maintaining social networks.
Presenters:
Eboni Green, RN, PhD, Caregiver Support Services, Omaha, NE
Terrence Green, MBA, Caregiver Support Services, Omaha, NE
John Paul Marosy, General Manager, LoJack SafetyNet, Westwood, MA
Michael Zawadsky, Vice President, RTZ Associates, Inc., Oakland, CA
T07) Addressing Elder Abuse: It Takes a Community—Making Systemic Change Mills Studio 8
Through Multi-Collaborative Teams
Livable Communities
The Area Agency on Aging of Palm Beach/Treasure Coast’s Senior Advocacy Program has grown in eight years from providing
direct services to senior crime victims to becoming a leading partner on a multi-disciplinary team to address elder abuse. The team
consists of representatives from the Aging Network, domestic violence shelters, law enforcement and prosecution. Most recently
the Project Coordinator presented at the “Addressing Abuse as America Ages” Conference in Minnesota and the National TRIAD
Conference in Florida. In this workshop, the Florida PSA 9 AAA will share the steps in developing the multi-disciplinary team and
the journey it is taking in making systemic change.
Answers on Aging • n4a’s Annual Conference & Tradeshow
59

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60

Tuesday, July 20
2:00 p.m. – 3:00 p.m. Concurrent Workshops (continued)
Presenters:
Jaime Estremera-Fitzgerald, CEO, Area Agency on Aging Palm Beach/Treasure Coast, Inc., West Palm Beach, FL
Mary Jones, Supervisor Senior Advocacy Program, Area Agency on Aging Palm Beach/Treasure Coast, Inc., West Palm Beach, FL
T08) Social Media and the Aging Network: Are You Tweeting Yet? Park View
Tools for Running Your Organization
Online social networking is taking the world by storm. Don’t get left in the dust! As the demographic of beneficiaries is changing,
the Aging Network is starting to explore new innovative outreach models, including social media. Are you prepared to engage with
the aging network and community through social networking? Join us to discuss the phenomenon of online social networking—
available tools and uses—as well as where the Aging Network stands today and where it should be prepared to move.
Presenters:
Richard Frieman, News Media Specialist, Centers for Medicare and Medicaid Services, Baltimore, MD
Kristie Sharp, Volunteer and Special Programs Manager, Atlanta Regional Commission Area Agency on Aging, Atlanta, GA
Kelsey Walter, Research Assistant, National Association of State Units on Aging, Washington, DC
Tuesday, July 20
T09) Transportation Challenges and Solutions in Indian Country Sterling Studio 3
Supporting Title VI Programs and Services
Presenters from two Title VI Programs will discuss their involvement in senior transportation. Presenters will discuss their connection
with the tribal transit system and also share best practices. NCST (National Center on Senior Transportation) staff will highlight
information gleaned from Title VI Programs nationwide regarding senior transportation on tribal lands and about successful AAA/
Title VI partnerships in providing senior transportation.
Presenters:
Joshua Shreve, Project Assistant, National Center on Senior Transportation, n4a, Washington, DC
Denise Smith, Title VI Senior Program Director, Citizen Potawatomi Nation, Shawnee, OK
T10) Gaps in Care: AAAs and Health Plans Working to Bridge the Gap Mills Studio 3
Leading the Way in Community-Based Long-Term Services and Supports
Come to this brainstorming session to talk about gaps in care for chronically ill individuals. What’s missing in the current health
care delivery system, what role are health plans playing, and how are you and your peers across the aging network stepping in to
plug the gaps.
Presenters:
Denise Damron, Director, Proactive Care Strategy, Health Guidance Organization, Humana Inc., Louisville, KY
Maureen Kelly, President and CEO, West Central Florida Area Agency on Aging, Tampa, FL
T11) The Aging Network and APS: Is It a Good Fit? Gateway East
Working with Diverse Aging Populations
Adult Protective Services (APS) operates within the Aging Network in about half the states, but APS is not just another service. APS
has a statutory responsibility to carry out objective investigations; investigations which sometimes involve other Aging Network
services. This workshop will explore the ways in which APS and the Aging Network work well together, where the two may conflict
and the safeguards that should be put in place to ensure the highest degree of client safety possible.
Presenters:
William Benson, National Policy Advisor, National Adult Protective Services Association, Health Benefits ABC’s, Silver Spring, MD
Kathleen M. Quinn, Executive Director, National Adult Protective Services Association, Springfield, IL
Joseph Snyder, Director, Older Adults Protective Services, Philadelphia Corporation for Aging, Philadelphia, PA
T12) It’s All About Choice: Successful Practices in Consumer-Directed Care Mills Studio 6
Leading the Way in Community-Based Long-Term Services and Supports
This workshop will provide an opportunity to explore the diverse programs that can benefit from a consumer-directed care model.
Area Agency on Aging District 7, Inc. is currently involved in three separate programs that provide consumer choice in care
decisions. Learn about the common elements within these programs, which can be and have been replicated across services, the
barriers to developing operational protocols in a rural geographic area, and solutions that have proved successful.
Presenters:
Vicky Abdella, Director of Community Services, Area Agency on Aging District 7, Inc., Rio Grande, OH
Nina Keller, Director of Planning and Program Development, Area Agency on Aging District 7, Inc., Rio Grande, OH
Kaye Mason-Inoshita, Director of Regional Long Term Care Ombudsman Program, Area Agency on Aging District 7, Inc., Rio Grande, OH
Answers on Aging • n4a’s Annual Conference & Tradeshow
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Tuesday, July 20
3:15 p.m. – 4:15 p.m.
Concurrent Workshops
T13) Prescription Drug Options for Older Adults—Exploring Your Options with Regency Ballroom D
Consumer Reports Best Buy Drugs
Benefits Outreach and Enrollment
n4a, in partnership with Consumers Union, nonprofit publisher of Consumer Reports, developed new, free resources for older adults
and the professionals who assist them in making informed prescription drug decisions. This presentation will highlight the Prescription
Drug Options for Older Adults Toolkit—a resource for AAAs and Title VI programs to use in encouraging consumers to take an active
role in their health care options. It will also highlight feedback and examples of AAAs using the materials for their outreach efforts.
Presenters:
Mary Kaschak, Program Associate, n4a, Washington, DC
Doris Peter, Consumers Union, Manager, Health Ratings Center, Yonkers, NY
T14) Now That We Have the Elder Justice Act, What’s Next? Regency Ballroom B
Building on 45 Years of Success with Older Americans Act Programs
On March 23, 2010, President Obama signed the Elder Justice Act into law as part of the Affordable Care Act. What does its passage
mean to the Aging Network and our work in elder abuse prevention? How was the bill finally able to pass and what legislative and
regulatory steps remain? These and other issues will be discussed by individuals who worked directly on the advocacy efforts for the
EJA and who are looking forward to its implementation.
Presenters:
Robert (Bob) Blancato, National Coordinator, Elder Justice Coalition and President, Matz, Blancato & Associates, Washington, DC
Donna K. Harvey, Executive Director, Hawkeye Valley Area Agency on Aging, Waterloo, IA
Robert (Bob) McFalls, COO, n4a, Washington, DC
62

Tuesday, July 20
T15) Helping Family Caregivers Increase Their Effectiveness in Healthcare Situations Park View
Caregiver Assistance
The role of family caregivers as a member of the healthcare team is rarely acknowledged. NFCA’s programs, Communicating
Effectively with Healthcare Professionals and Safe & Sound: How to Prevent Medication Mishaps, are part of a growing curriculum
designed to enable family caregivers to be effective despite these barriers. They have been shown to make significant differences
in family caregivers’ levels of confidence, understanding and action. This presentation will introduce attendees to both of these
programs and what makes them successful.
Presenter:
Suzanne Mintz, President and CEO, National Family Caregivers Association, Kensington, MD
Tuesday, July 20
T16) Virtually Engaging: A Replicable Caregiver Volunteer Approach Mills Studio 6
Caregiver Assistance
As caregivers search for connections, assistance and help in their journey, many find themselves online looking for answers. The
Alzheimer’s Association’s Online Community is a supportive, peer-to-peer service that reaches caregivers affected by Alzheimer’s
disease across the country. A volunteer program was established to address the needs of this community. Participants will learn
how to replicate this volunteer program model, which can engage remote caregivers virtually as volunteers to provide a service,
empower them and support their experiences as caregivers.
Presenter:
Ellen Carbonell, Associate Director, Family Programs, Alzheimer’s Association, Chicago, IL
T17) Integrating Participant Direction in the Aging Network: Tools and Regency Ballroom A
Strategies for Culture Change
Leading the Way in Community-Based Long-Term Services and Supports
The introduction of participant-directed care programs goes beyond building new work habits, roles and responsibilities of Aging
Network professionals; it amounts to a values-based organizational culture change. When new systemic change initiatives, like
participant direction, have cultural values that are inconsistent with existing organizational cultural patterns, opposition and
resistance may result. Learn about proven strategies and tools for performing cultural intervention as a part of systemic change.
Presenters:
Lori Gerhard, Director, Office of Planning and Policy Development, U.S. Administration on Aging, Washington, DC
Joseph Lugo, Aging Program Specialist, U.S. Administration on Aging, Washington, DC
Casey Sanders, Training Specialist, National Resource Center for Participant-Directed Services, Chestnut Hill, MA
Mark Sciegaj, Associate Professor of Health Policy and Administration, National Resource Center for Participant-Directed Services & The
Pennsylvania State University, University Park, MA
T18) Transportation Services: What Do the Elderly Get Now and What Else Do Regency Ballroom E
They Need?
Livable Communities
Alliance for Aging, Inc. is the Area Agency on Aging serving Miami-Dade and Monroe Counties in Florida. The area has nearly
half a million residents over 60. Because of a percentage of seniors higher than that of any state, Florida has been dealing with
mobility issues for quite some time. It still searches for solutions. For this reason transportation was the focus for an Aging in Place
Workshop in November 2008, part of the n4a/Partners for Livable Communities project. The presentation describes the steps that
followed that workshop and results. The Central Plains Area Agency on Aging serves the Wichita, Kansas area which ranks 11th
in the US in percentage of population 65 plus and 5th for the population over 85. For the Wichita Aging in Place Workshop in June
2009, the intended focus was not on transportation, but transportation emerged as an important issue in livability. The Area Agency
director is also involved in a national dialogue on paratransit services.
Presenters:
Annette Graham, Director, Central Plains Area Agency on Aging, Wichita, KS
Max Rothman, President & CEO, Alliance for Aging, Inc., Miami, FL
T19) Program Development Opportunities in Working with Native American Elders Mills Studio 3
Supporting Title VI Programs and Services
This workshop was under development as the Conference Program went to print. Please see the Conference Addendum for details.
Answers on Aging • n4a’s Annual Conference & Tradeshow
63

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64

Tuesday, July 20
3:15 p.m. – 4:15 p.m. Concurrent Workshops (continued)
T20) Volunteerism and Physical Activity: Practice-Based Evidence Sterling Studio 3
Promoting Healthy Aging
OASIS offers two award-winning service opportunities that stimulate the body and mind of adults ages 50+. Active Generations is
an intergenerational program that uses volunteers to lead children in an evidence-based physical activity and nutrition program.
Active Start leads older adults in evidence-based discussions and exercises to improve the physical activity levels of participants
through the combination Active Living Every Day and ExerStart. The replication guide and strategies to sustain both programs will
be discussed in this interactive presentation.
Presenters:
James Teufel, National Health Director, OASIS Institute, Saint Louis, MO
Mary Schaefer, Executive Director, Mid-East Area Agency on Aging, Manchester, MO
Diane Suter, Community Health Coordinator, St. Louis Regional OASIS, St. Louis, MO
Tuesday, July 20
T21) The State of the States: Economic Realities and Service Challenges Mills Studio 8
Tools for Running Your Organization
The economic crisis has had a profound effect on states’ ability to provide necessary services and supports to adults and individuals
with disabilities. With most states having exhausted administrative and programmatic strategies to address their budget shortfalls,
consumers are increasingly affected by the economic downturn. Though states are continuing to take flexible approaches to
mitigate the impact of cumulative budget cuts on direct services, as they work to adapt to the constantly changing economy, new
concerns and issues continue to emerge, and the fiscal outlook for states remains uncertain.
Presenter:
Martha Roherty, Executive Director, National Association of State Unites on Aging, Washington, DC
T22) Helping Families Making the Difficult Decisions for Those Without Capacity Sterling Studio 9
Caregiver Assistance
Professionals and family caregivers struggle to make decisions for those who have lost capacity. Learn about the framework and
tools you will need to get a good, ethical decision. These tools give voice to those who can not speak for themselves. This is not a
one size fits all solution but can be adapted depending on person’s level of incapacity and the situation. Respect and compassion
are the core values of this decision-making process.
Presenter:
Viki Kind, Bioethicist, KindEthics.com, Granada Hills, CA
T23) The Ethics of Caring: Beyond Personal and Professional Decision Making Regency Ballroom F
Tools for Running Your Organization
Engage in interactive discussion about ethical decision making. How do we ensure staff have the capacity to process information
for any situation and utilize ethical principles in the decision-making process? What is required in the work environment to ensure
employees have the tools necessary to engage in critical thinking processes to address the needs of persons we serve and their
individually unique situations?
Presenters:
Barbara Gordon, Director, Division of Social Services, Kentuckiana Regional Planning and Development Agency, Louisville, KY
Evelyn Tinker, In-Home Services Coordinator, Kentuckiana Regional Planning and Development Agency, Louisville, KY
T24) Pushing the Boundaries: Home Care for Chronic Disabling Disease Gateway East
Leading the Way in Community-Based Long-Term Services and Supports
To meet the long-term care needs of persons with complex chronic disabling disease, the Department of Veterans Affairs is
developing innovative models. Success of Home-Based Primary Care (HBPC) providing comprehensive longitudinal interdisciplinary
home care led to a model proposed in Medicare healthcare reform. VA Medical Foster Home uses HBPC to provide a home-based
alternative to nursing home. VA partnerships with hospice agencies are also establishing care for two challenging populations:
Veterans who are homeless and those in remote areas.
Presenter:
Thomas Edes, Director, Home & Community Based Care, Department of Veteran Affairs, Washington, DC
Answers on Aging • n4a’s Annual Conference & Tradeshow
65

Welcome to
MISSOURI!
Southwest MO Office on Aging
Care Connection
Northeast MO Area Agency on Aging
Mid-America Regional Council
St. Louis Area Agency on Aging
Southeast MO Area Agency on Aging
Northwest MO Area Agency on Aging
Central MO Area Agency on Aging
Mid-East Area Agency on Aging
Region X Area Agency on Aging
66
ma4 directory ad.indd 1
6/22/2010 9:34:22 AM

Tuesday, July 20
6:00 p.m. – 9:00 p.m.
n4a Evening Event at City Museum
Sponsored by Humana
Housed in the 600,000 square-foot former International Shoe Company, the museum is an eclectic
mixture of children’s playground, funhouse, surrealistic pavilion, and architectural marvel made out
of unique, found objects. The brainchild of internationally acclaimed artist Bob Cassilly, a classically
trained sculptor and serial entrepreneur, the museum opened for visitors in 1997 to the riotous approval
of young and old alike.
Depart from Hyatt Lobby
Cassilly and his longtime crew of 20 artisans constructed the museum from the very stuff of the city; and, as a result, it has urban roots
deeper than any other institution. Reaching no farther than municipal borders for its reclaimed building materials, City Museum boasts
eclectic architecture and wondrous objects created from everyday life features such as old chimneys, salvaged bridges, construction
cranes, miles of tile, and even two abandoned planes!
Network with colleagues over dinner as you soak in the surrounding imaginative environment. Your night at City Museum is sure to
create lasting memories.
This year’s raffle item for the n4a Older Americans Disaster Relief Fund is very special! Humana is donating a guitar signed by wellknown
country music artists to be raffled off at dinner on Tuesday evening. We can’t share their names yet, but they will be big names
in country music. Don’t forget to bring cash for a chance to win a great guitar and help a worthy cause.
Tuesday, July 20
Thank you to Humana for their generous support of n4a’s Evening Networking Event.
Natural Disasters Lead to Establishment of n4a Older Americans Disaster Relief Fund
In 2004 and 2005, hurricane after hurricane dealt devastating blows to the older residents of the Gulf Coast and other portions of
Florida and Texas. Subsequently, federally declared disasters have numbered as high as 75 in 2008 and, and as of June, already
number 45 for 2010. Disasters affect community after community served by n4a member AAAs and Title VI aging programs. Like
everyone, vulnerable elders often have to be evacuated during disasters. In 2005, Hurricanes Katrina, Rita and Wilma cost thousands
upon thousands of older Americans their formal and informal care support system. Following the aftermath of these devastating
storms, n4a and AAAs worked overtime to deal with the very real and serous needs of this
vulnerable population. Aging leaders worked hard to renew services where possible and
to respond to requests for basic assistance as well as initiate plans to assist with long
term recovery needs. Subsequently, the n4a Board of Directors created the n4a Older
Americans Disaster Relief Fund. The Fund provides assistance to areas hit by disasters,
from supporting the local AAAs and Title VI Native American aging programs on the
ground to providing travel assistance to those AAAs who volunteer their time and staff
support. n4a recognizes the unique stress these disasters cause for the local level as they
try and aid our country’s most vulnerable population in crisis.
Answers on Aging • n4a’s Annual Conference & Tradeshow
67

7:30 a.m. – 9:30 a.m.
Wednesday, July 21
AIRS Testing Sterling Studio 3
7:30 a.m. – 8:30 a.m.
Continental Breakfast
Regency Ballroom C
8:30 a.m. – 9:30 a.m.
Closing General Session
Sponsored by Senior Service America
Regency Ballroom C
Economic Insecurity Among Older Americans: The Best of Times, the Worst of Times?
The recession has weakened the economic security of most older Americans, some more than others. According to one study by
Brandeis University’s Heller School released in May 2010, nine of ten black and Latino senior households do not have sufficient
economic security to sustain themselves through their projected lives. This session will explore the implications of these trends for
older adults and the agencies that serve them. See Conference Addendum for details.
9:30 a.m. – 10:15 a.m.
n4a Business Meeting
10:30 a.m. – 11:30 a.m.
n4a New Board of Directors Meeting
Regency Ballroom C
Regency Ballroom B
Wednesday, July 21
National Association of Area Agencies on Aging
36th Annual Conference & Tradeshow
Saturday, July 16 – Wednesday, July 20, 2011
Washington Marriott Wardman Park Hotel | Washington, DC
S A V E T H E D A T E
And don’t forget n4a’s 17th Annual Aging Policy Briefing and Capitol Hill Day
April 11-12, 2011 | Capitol Hill, Washington, DC.
Answers on Aging • n4a’s Annual Conference & Tradeshow
69

Working for you
and with you
• Project 2020
• OAA Reauthorization
• Health Care Reform Information
• And so much more
See you in DC
in 2011 for our
36th Annual Conference
& Tradeshow
www.n4a.org
70

Exhibitor Guide
n4a 35th Annual
Conference & Tradeshow
Hyatt Regency St. Louis at The Arch
Grand Ballroom DEFGH, 4th Floor
EXHIBITOR BOOTH #
Acadian On Call ..................................... 408
Accessible Solutions, Inc.. ............................. 105
Addus Healthcare, Inc. ................................ 210
ADT Home Health Security Services. ..................... 209
AGIS .............................................. L10
Attainment Company Inc. .............................. 416
Bateman Senior Meals ................................ 203
Boston University Institute for Geriatric Social Work ......... 103
Bull Publishing Co. ................................... 414
Calmoseptine, Inc. ................................... 404
Care Improvement Plus ............................... 415
Caring.com ......................................... L02
Center for Healthy Aging, National Council on Aging ......... 407
Centers for Medicare & Medicaid Services. ................ 308
Consumer Reports Best Buy Drugs ...................... 112
Critical Signal Technologies (CST) ................... 102/201
Duraline Medical Products, Inc. ......................... 312
Eldercare Locator .................................... 301
EmFinders. ......................................... 311
Epilepsy Foundation .................................. L12
Guardian Medical Monitoring, Inc. ....................... 109
Harmony Information Systems . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Harrah’s Foundation, Harrah’s St. Louis ............... 114/213
HDIS-Home Delivery Incontinent Supplies ................. 111
HealthStyle Press .................................... 107
Healthways ..................................... 205/207
Hot Logic by Track Corp. .............................. L15
Humana ....................................... 206/208
EXHIBITOR BOOTH #
Independent Living Systems. ........................... L21
Innovative Data Systems .............................. 314
JEVS Supports for Independence. ....................... 409
KindEthics.com. ..................................... 310
Lifestation .......................................... L08
ma4. .......................................... L03/L04
MedMinder Systems, Inc. .............................. L11
MJM Innovations .................................... 307
Mom’s Meals. ................................... 214/313
National Association of Area Agencies on Aging ............ 202
National Center on Senior Transportation (NCST). ....... 303/305
National Council on Aging - Benefits Access Group. ......... 108
National Institute on Aging ............................. 401
National Library of Medicine ............................ 403
Network of Care ..................................... 119
Oliver Packaging & Equipment Company .................. 405
PeerPlace Networks .................................. 113
Personal Care Products ............................... 101
Philips ............................................. 117
Relay Missouri / Sprint ................................ L06
RouteMatch Software, Inc. ............................. L09
RTM Designs ....................................... L07
RTZ Associates, Inc.. ................................. 410
Social Service Coordinators (SSC) ....................... 413
Sun Meadow. ....................................... 115
The Medicare Diabetes Screening Project ................. 418
Trapeze Group ...................................... L19
U.S. Administration on Aging ....................... 302/304
United Seating & Mobility .......................... 104/106
US EPA Aging Initiative ................................ 309
US Social Security Administration ....................... 402
Valley Food Systems. ................................. L05
Valley Services, Inc. .................................. 306
Visiting Physicians Association. ......................... 417
Vista Points, Inc. ..................................... 412
Vocational Research Institute . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
VRI ............................................... 406
Washington University in St. Louis - Brown School .......... L13
Washington University OT Program ...................... L14
WellCare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Women’s Institute for a Secure Retirement (WISER). ......... 110
Exhibitor Guide
Answers on Aging • n4a’s Annual Conference & Tradeshow
71

AOA_N4Aad.indd 1
6/11/10 4:46 PM
Administration on Aging
72

Exhibitor Guide
Acadian On Call
Booth # 408
www.AcadianOnCall.com
Acadian On Call provides medical alert systems to over 18,000 subscribers
nationwide. Our service, launched in 1991, offers peace of mind to
subscribers and their families knowing that if needed, emergency assistance
is available at the push of a button.
Accessible Solutions, Inc.
Booth # 105
www.accessiblesolutions.us
Accessible Solutions, Inc. has developed a software solution for all of
your client and service tracking needs. SERVtracker is a state of the
art database designed specifically for the senior and community based
service providers. Software for people SERVing people.
Addus Healthcare, Inc.
Booth # 210
www.addus.com
Addus HealthCare, Inc. has been providing a broad range of home
and community-based services since 1979. For nearly thirty years, the
company’s demonstrated provision of quality services has resulted in a
steady pattern of growth in contractual as well as private-pay and managed
care services. In total, the company provides Contracted In Home
Supportive Services, Personal Care, Attendant Care, Care Management,
Respite, Transportation, Chore/Housekeeping, Adult Day Care and Family
Support Services, as well as Private Duty and Skilled Home Health
care. These services are provided to over 41,000 people annually through
our 115 offices in the states of California, Oregon, Nevada, Idaho, New
Mexico, Washington, Alabama, Arkansas, Illinois, Missouri, Montana,
Nevada, Indiana, Pennsylvania and Delaware.
ADT Home Health Security Services
Booth # 302
www.adt.com
At ADT Home Health Security Services, we help our customers maintain
an independent lifestyle and remain at home, by using our Personal
Emergency Response Two-Way Voice System. By pressing the Personal
Help Button, you can summon help in the event of an emergency.
AGIS
Booth # L10
www.AGISNetwork.com
AGIS is a leading developer of agency systems designed to consumerize
the data AAAs already have, and ease access to eligibility screening and
the application process.
Attainment Company Inc.
Booth # 416
www.attainmentcompany.com
‘Sharpen Your Senses’ with Attainment Company’s Aging Resources.
Mental Fitness, Early Memory Loss, and Dementia Care needs are topics
of our Books, Card Sets, DVDs. Easy-to-use Communication Tools
available for all ages and abilities.
Bateman Senior Meals
Booth # 203
www.iammorrison.com/BatemanSeniorMeals
Bateman knows you are unique and we will customized a program to
meet your congregate and home delivered meals program. Bateman can
also support RD services for menu planning and nutrient analysis as well
as offering a portfolio of special diet, frozen and shelf stable meals.
Boston University Institute for Geriatric Social Work
Booth # 103
www.bu.edu/igsw
The Institute for Geriatric Social Work (IGSW) is dedicated to strengthening
the workforce for an aging society through educational innovation,
workforce change, and research. Located at Boston University School
of Social Work, IGSW builds upon the School’s historical commitment to
the aging field and current strength in gerontological teaching, research
and training.
*IGSW is funded by the Atlantic Philanthropies
Bull Publishing Co.
Booth # 414
www.bullpub.com
We are publishers of self-help books in medicine and health with an
emphasis on nutrition and chronic illness. We publish Living a Healthy
Life With Chronic Conditions and other leading books.
Calmoseptine, Inc.
Booth # 404
www.calmoseptine.com
Calmoseptine Ointment is a multi-purpose moisture barrier that
temporarily relieves discomfort and itching.
Care Improvement Plus
Booth # 415
www.careimprovementplus.com
Care Improvement Plus offers Medicare Advantage special needs plans
for individuals with diabetes or heart failure.
Caring.com
Booth # L02
www.caring.com
Caring.com was created to help you care for your aging parents,
spouses, and other loved ones. As the leading consumer website, online
community, and national directory for individuals and families caring
for aging loved ones, Caring.com’s mission is to provide the trusted
information, expertise, and connections you need to make better
decisions, save time, and feel more supported. There are more than 40
million of us today who have been thrust into the role of family caregiver.
Many of us also work in demanding jobs outside the home, and we
are sandwiched between generations, caring for both our parents and
our own children. We have to make complex decisions daily, and we
frequently find ourselves alone in our role as caregiver. It can be a difficult
and overwhelming experience. Whether you need thoughtful answers to
nitty-gritty questions about your caregiving experience, tools to help
you navigate the complex world of government benefits and paying for
care, a comprehensive national directory of eldercare services, or even
a laugh or a cry with a community of fellow caregivers who understand
exactly what you’re going through, Caring.com can help. You’re there
for them. We’re here for you.
Center for Healthy Aging, National Council on Aging
Booth # 407
www.healthyagingprograms.org
The Center for Healthy Aging serves as the National Resource Center
for the AoA Initiative to promote evidence-based health promotion
programs. The Center has developed a variety of informative resources
free to organizations interested in this work.
Exhibitor Guide
Answers on Aging • n4a’s Annual Conference & Tradeshow
73

Exhibitor Guide
Centers for Medicare & Medicaid Services
Booth # 308
www.medicare.gov
The Centers for Medicare & Medicaid Services manages several
critical programs: Medicare, Medicaid and the State Children’s Health
Insurance programs. Learn how seniors and people with disabilities can
take advantage of these programs. CMS will have information about
preventative services, disability information, prescription drug coverage,
extra help for people with limited income and more.
Consumer Reports Best Buy Drugs
Booth # 112
http://crbestbuydrugs.org
CR Best Buy Drugs is a Public Education Project that will help you talk
to your doctor about prescription drugs, and find the most effective and
safe drugs that can also give you the best value for your dollar.
Critical Signal Technologies (CST)
Booth # 102 / 201
www.criticalsignaltechnologies.com
CST Your Link to Life was founded in 2006 by Jeffery S. Prough, an
industry veteran and advocate of independent senior living. In September
2009, Critical Signal Technologies, Inc. acquired Link to Life, a 30-year
leader in the PERS industry creating the industry’s 4th largest TeleHealth
provider. Together, CSTLTL makes it safe, easy, and affordable for anyone
at risk to live independently in their own homes. For less than one dollar
a day, CSTLTL uses state-of-the-art technology and its fully redundant
world class monitoring centers to provide seniors and those with disabilities
or chronic health conditions security and safety without the intrusion
of home care aides or video monitoring.
Duraline Medical Products, Inc.
Booth # 312
www.dmponline.com
Duraline is a nationwide mail-order distributor of incontinence
products. Products include disposable protective underwear, briefs,
pads, liners, undergarments, underpads, urologicals, reusables, and
skin care items.
Eldercare Locator
Booth # 304
www.eldercare.gov
The Eldercare Locator is the first step to finding resources for older adults
in any U.S. community. Contact 1-800-677-1116 or www.eldercare.gov.
This is a free national service of the U.S. Administration on Aging (AoA)
and is administered by the National Association of Area Agencies on
Aging (n4a).
EmFinders
Booth # 311
www.emfinders.com
EmFinders delivers affordable rapidly deployable solutions to take the
search out of search and rescue.
Epilepsy Foundation
Booth # L12
www.epilepsyfoundation.org
The Epilepsy Foundation works to ensure that people with epilepsy are
accepted and valued in society through education and outreach, and to
promote research for a cure.
Guardian Medical Monitoring, Inc.
Booth # 109
www.guardianmedicalmonitoring.com
Guardian Medical Monitoring installs and monitors emergency
response systems, automated medication dispensers and other life
saving technologies to keep seniors in their homes safely, with peace
of mind for as long as possible.
Harmony Information Systems
Booth # 204
www.synergysw.com
Harmony Information Systems Inc., (Harmony), the leader in integrated
health and human services management, provides comprehensive solutions
that enable organizations to manage growing consumer case loads
with existing resources. The company’s end-to-end solutions manage the
delivery of care for elders and intellectually disabled persons, enabling
organizations to maximize outcomes while increasing service delivery
efficiency, ensuring compliance with funding requirements, and automating
Medicaid waiver processes. Harmony products are used by more
than 450 state, local, and private provider human service organizations
to manage both traditional and consumer-directed models of service.
For more information on Harmony products and solutions, visit www.
harmonyis.com or call us at 866.951.2219.
Harrah’s Foundation, Harrah’s St. Louis
Booth # 114 / 213
www.harrahsfoundation.com
The Harrah’s Foundation is a private foundation established to provide
financial support to qualified 501(c)3 organizations. Created in 2002
as part of the company’s ongoing commitment to communities, the
Foundation is funded by Harrah’s resorts and supports reinvestment
programs in communities where our employees live and work.
More information about the Harrah’s Foundation may be found at www.
harrahsfoundation.com.
HDIS-Home Delivery Incontinent Supplies
Booth # 111
www.hdis.com
HDIS provides discreet home delivery of incontinence supplies, wipes,
underpads and nutritional supplements. We can bill agency, client direct
or Medicaid in some states.
HealthStyle Press
Booth # 107
www.healthstylepress.com
HealthStyle Press publishes America’s Health Records and GuidesTM.
Easy to read, portable booklets offer concise educational content and
help people keep track of personal health information, medications &
screenings. Our cost-effective publications are written at a 5th-6th grade
reading level, illustrated to enhance comprehension, and come with durable
plastic pockets. Most are available in Spanish. Stop by our booth for your
complimentary sample. We’ll be happy to answer any of your questions.
Healthways
Booth # 205 / 207
www.healthways.com
Healthways is a global provider of science-based solutions that improve
well-being, enhance business and human performance and reduce
overall healthcare costs. Our solutions are designed to help healthy
individuals stay healthy, mitigate and slow the progression to disease
associated with family or lifestyle risk factors and promote the best
possible health for those already affected by disease. We provide highly
specific and personalized interventions to millions of people domestically
and internationally, surrounding them with tailored support when they are
at home, at work, seeking medical care or pursuing health improvement.
Exhibitor Guide
Answers on Aging • n4a’s Annual Conference & Tradeshow
75

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Now is the time to make sure your skill sets keep pace
with the increasing demands of an aging society. IGSW
offers an extensive catalogue of affordable, convenient,
and flexible online courses for individuals or agencies.
IGSW training programs are developed by leading
experts in the field of geriatric social work and include
multimedia, skill-based, and interactive components.
Fact: The number of older Americans will grow
to more than 70 million by 2030.
Stop by our Booth for your chance to win
a free online course—a $120 value!
Enter discount code “N4A10” to receive
15% off all stand alone courses.
View a course demonstration at www.bu.edu/igsw
An equal opportunity, affirmative action institution
Funded by The Atlantic Philanthropies.
264 Bay State Road, Boston, MA 02215
617-358-2626 info@igsw.org
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Exhibitor Guide
Hot Logic by Track Corp
Booth # L15
www.hot-logic.com
Hot Logic Food Warming Cabinets and products are completely automated
systems for retherming prepackaged meals and are ideally configured for
low volume congregate meal centers and the home appliance is ideal for
senior clients use to automatically prepare home meals.
Humana
Booth # 206 / 208
www.humana.com
Humana Inc., headquartered in Louisville, Ky., is one of the nation’s
largest publicly traded health and supplemental benefits companies,
with approximately 10.4 million medical members and approximately 7.2
million specialty-benefit members. Humana is a full-service benefits solutions
company, offering a wide array of health and supplemental benefit
plans for employer groups, government programs, and individuals.
Over its 49-year history, Humana has consistently seized opportunities
to meet changing customer needs. Today, the company is a leader in
consumer engagement, providing guidance that leads to lower costs
and a better health plan experience throughout its diversified customer
portfolio. More information is available at http://www.humana.com.
Independent Living Systems
Booth # L21
www.ilsmeals.com
Independent Living Systems was formed in 2001 with the intent to
provide care coordination for low income populations that are frail and
elderly, disabled, have serious chronic illnesses or special needs.
Innovative Data Systems
Booth # 314
www.indatsys.com
Client registration and units tracking software for NAPIS.
JEVS Supports for Independence
Booth # 409
http://sfi.jevs.org
JEVS Supports for Independence empowers seniors and people
with disabilities to self direct their own care, enabling them to remain
independent and in their own homes with a broad continuum of high
quality personal assistance, fiscal and human resource and service
coordination supports.
KindEthics.com
Booth # 310
www.kindethics.com
“The Caregiver’s Path to Compassionate Decision Making: Making
Choices for Those Who Can’t” book guides families and professionals
dealing with Alzheimer’s, strokes, dementia, brain injury, mental illness
and developmental delays.
Lifestation
Booth # L08
www.lifestation.com
Lifestation is a national provider of medical alert systems and services.
MedMinder Systems, Inc.
Booth # L11
www.medminder.com
MedMinder’s pill dispensing system is the most effective solution
available to enhance medication adherence. Besides enabling personal
interventions from caregivers, MedMinder’s system offers patients a
sense of comfort and companionship.
MJM Innovations
Booth # 307
www.mjminnovations.com
MJM Innovations developed the UPT Card System to capture data and
units of service. The secure UPT web application, touch screens and
terminals are used to manage the information and can also send the data
directly into most existing aging software solutions.
Mom’s Meals
Booth # 214/313
www.MomsMeals.com, www.purfoods.com
Mom’s Meals is a home-delivered meal provider specializing in providing
nutritious, fresh meals to hard-to-reach seniors nationwide. We prepare,
package and ship ready to heat and eat meals from our USDA inspected
and approved kitchen directly to a senior’s doorstep via FedEx or UPS.
Clients choose from our menu of over 45 meals (all diabetic friendly) and
have 10-14 meals delivered fresh to their door every other week.
National Association of Area Agencies on Aging
Booth # 202
www.n4a.org
National Association of Area Agencies on Aging (n4a) is the leading voice
on aging issues for Area Agencies on Aging across the country and a
champion for Title VI Native American aging programs in our nation’s
capital. Through its presence in Washington, DC, n4a advocates on
behalf of the local aging agencies to ensure that needed resources and
support services are available to older Americans and their caregivers.
National Center on Senior Transportation (NCST)
Booth # 303/305
www.seniortransportation.net
The NCST provides training, technical assistance and support for
innovations to increase transportation options for older adults and
enhance their ability to live independent lives within their communities
throughout the United States.
National Council on Aging - Benefits Access Group
Booth # 108
www.ncoa.org, www.benefitscheckup.org,
www.centerforbenefits.org
Want to learn how NCOA is getting older adults connected with benefits
that can improve their quality of life? Come over and get information on
the National Center for Benefits Enrollment & Outreach and see a demo
of the latest technology offered by BenefitsCheckUp.
National Institute on Aging
Booth # 401
www.nia.nih.gov
National Institute on Aging (National Institutes of Health) supports and
conducts biomedical and social sciences research concerned with aging.
NIA offers free English and Spanish publications for consumers and professionals,
Alzheimer’s disease information, clinical trials and aging-related
organizations databases, and e-updates. 1-800-222-2225
National Library of Medicine
Booth # 403
www.nlm.nih.gov
The National Library of Medicine, part of the National Institutes of
Health, is the world’s largest medical library with a variety of free health
information Web sites. Visit the Library’s booth to learn more about
NIHSeniorHealth.gov, MedlinePlus.gov, Native American Health and
other free online resources.
Exhibitor Guide
Answers on Aging • n4a’s Annual Conference & Tradeshow
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Exhibitor Guide
Network of Care
Booth # 119
www.networkofcare.org
Network of Care is an interactive information place where consumers,
organizations and government workers all can go to easily access a
variety of information. The resources in this “virtual community” include
a comprehensive Service Directory; Web links; an easy-to-use Library; a
political advocacy tool; community message boards; and many others.
Oliver Packaging & Equipment Company
Booth # 405
www.seniormeals.com
Meal packaging system: heat seal equipment (free for qualifying
programs), dual-ovenable paper & plastic trays, portion cups, delivery
cases & more!
PeerPlace Networks
Booth # 113
www.peerplace.com
PeerPlace is an innovative web-based solution for comprehensive case
management for AAAs, their providers and Evidence-Based Programs
PEARLS, Project Enhance, Matter of Balance, and CDSMP. It tracks
data for NAPIS and ADRC compliance and outcome measurement.
PeerPlace is the HIPPA-level Point of Entry System built on state-of-theart
technology!
Personal Care Products
Booth # 101
www.personalcarenow.com
Personal Care Products specializes in mail order incontinence, diabetic,
wound care & ostomy supplies; serving Medicare & Medicaid recipients
throughout the United States.
Philips
Booth # 117
www.lifelinesystems.com
Philips Home Monitoring provides services designed to help promote
independence at home, including Medical Alert Services, Medication
Dispensing Services and Home Telehealth.
Relay Missouri / Sprint
Booth # L06
www.relaymissouri.com
Relay Missouri, a part of Sprint, allows seniors to better understand
what is said over the telephone. Check out our new captioned telephone
which will make phone calls easier!
Retirement Living TV
Booth # 211
www.rl.tv
Retirement Living TV (RLTV) is the only cable network dedicated to
serving adults 55+ by providing information and entertainment relevant
to their needs and lifestyles.
RouteMatch Software, Inc.
Booth # L09
www.routematch.com
RouteMatch Software is the leading provider of transit ITS software and
solutions. Targeting private and public sector passenger transportation
providers, the company’s products address routing, scheduling, dispatching,
billing, reporting, fixed route CAD / AVL, paratranit and more.
RTM Designs
Booth # L07
www.RTMDesigns.com
RTM Designs is the leading developer of Web and Windows based
Information Referral and Client Tracking software products. Our ReferNET
system is currently serving over 40 statewide and multi-county networks
nationwide and has become the software of choice for the major 2-1-1
organizations throughout the U.S.
RTZ Associates, Inc.
Booth # 410
www.RTZAssociates.com
RTZ Associates offers easy-to-use, browser-based tools that meet
your community’s needs, along with a customer-driven process that
begins with your first call. We work with large states, small states and
stand-alone providers of all sizes. Come see how these tools and our
supportive staff can help your organization’s technology efforts succeed.
Products for Aging and Disability Resource Centers (ADRC), AAAs, Adult
Day Health, PACE, Case Management and more. Stop by our booth and
learn about the RTZ Advantage.
Social Service Coordinators (SSC)
Booth # 413
www.sscincorporated.com
Social Service Coordinators (SSC) is the premiere private social services
company in the nation, addressing the needs of the most financially
exposed Medicare beneficiaries since 2001. Providing free Medicaid application
assistance, help with Extra Help for Part D expenses and a national
database of public and private community programs, SSC helps ensure
financial support for those most in need.
Sun Meadow
Booth # 115
www.sunmeadow.net
GA Food Service is your Nutrition Solutions Company. We offer a wide
variety of nutritious products and services designed to assist you in
meeting the needs of your program. With more than 38 years as an
industry leader, the Sun Meadow brand name has become synonymous
with innovation, quality, and customer service for Senior Nutrition
Programs throughout the United States.
The Medicare Diabetes Screening Project
Booth # 418
www.screenfordiabetes.com
The Medicare Diabetes Screening Project (MDSP) is a coalition of
more than 20 national partners, co-chaired by the American Diabetes
Association, the Healthcare Leadership Council, and Novo Nordisk.
These organizations have joined together to promote awareness and
utilization of the diabetes screening benefit in Medicare.
Trapeze Group
Booth # L19
www.trapezegroup.com
Trapeze provides some of the most advanced software, intelligent
transportation systems (ITS) and mobile technologies in the passenger
transportation industry. Hundreds of government and commercial
organizations across North America, Europe and Asia Pacific have
turned to Trapeze to realize efficiencies, enhance the quality and
scope of their services, and safely transport more people with less
cost. For further information on Trapeze Software Inc., please visit
www.trapezegroup.com.
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Exhibitor Guide
U.S. Administration on Aging
Booth # 301
www.aoa.gov
The U. S. Administration on Aging is working toward a comprehensive,
coordinated and cost-effective system of long-term care by empowering
adults as they age with reliable information and access to care, enabling
at risk individuals to remain at home and building disease prevention into
community living through low-cost, evidenced-based programs.
United Seating & Mobility
Booth # 104/106
www.unitedseating.com
Rehab Medical Equipment Provider and In Home Accessibility Provider.
U.S. EPA Aging Initiative
Booth # 309
www.epa.gov/aging
U.S. EPA’s Aging Initiative’s mission is to conduct research on
environmental hazards and translate research findings into public
health prevention strategies. EPA has developed a series of fact
sheets on environmental hazards harmful to older adults and persons
with chronic illnesses and preventative steps that should be taken to
minimize exposure.
U.S. Social Security Administration
Booth # 402
www.socialsecurity.gov
Social Security’s online services www.socialsecurity.gov are convenient
and secure. Social Security representatives will demonstrate online
services including newly launched Medicare only online application. We
will also distribute Social Security Publications.
Valley Food Systems
Booth # L05
www.valleyfoodsystems.com
Valley Food Systems has been providing senior nutrition to our valued
customers for over 35 years. With our new “Retort” packaging for shelf
stable meals we offer a higher quality product.
Valley Services, Inc.
Booth # 306
www.valleyinc.com
Senior meals—contract senior meal management services. Hot, chilled
and frozen meals.
Visiting Physicians Association
Booth # 417
www.visitingphysicians.com
We provide high-quality, personalized and confidential medical care in
the comfort of your own home. We also provide important care coordination
to help you access community resources and other services
available at home.
Vista Points, Inc.
Booth # 412
www.vistapoints.org
Through community outreach, education and marketing Vista Points
promotes the advantages of Special Needs Trusts to those who will
most benefit including people with disabilities, their parents, caregivers
and professionals.
Vocational Research Institute
Booth # 411
www.vri.org
Vocational Research Institute offers the Consumer-Directed Training
Series, the innovative self paced video training program designed
specifically for consumers who direct their own care in their own homes.
Real-life scenarios are used to present 11 topics essential for successful
self directed services. Video and Reference Manual available in English
and Spanish.
VRI
Booth # 406
www.monitoringcare.com
VRI is a leading provider of medical alert, medication adherence and
vitals monitoring services to seniors and at-risk persons across the
United States.
Washington University in St. Louis – Brown School
Booth # L13
www.brownschool.wustl.com
The Brown School at Washington University in St. Louis offers doctoral,
Master of Social Work, and Master of Public Health degrees. The Social
work program is ranked number one in the country by US News & World
Reports and offers and offers six concentrations, including Gerontology.
Washington University OT Program
Booth # L14
www.ot.wustl.edu
Services offered which enhance the lives of older adults and enable them
to live independently and safely at home include evaluation/intervention
in the home setting; low vision assessments; driving assessments; and
major on-going research which investigates falls/disability prevention,
environment modification and hazard reduction within the home, and
optimizing activity performance with the overall goal of preventing
disability to aging and older adults.
WellCare
Booth # 212
www.wellcare.com
WellCare Health Plans, Inc. provides managed care services targeted
exclusively to government-sponsored health care programs, focused
on Medicaid and Medicare, including prescription drug plans, health
plans for families, and the aged, blind and disabled. Our experience and
our exclusive commitment to these programs enable us to serve our
members and providers as well as manage our operations effectively
and efficiently.
Women’s Institute for a Secure Retirement (WISER)
Booth # 110
www.wiserwomen.org
WISER is a nonprofit organization that works to help women, educators
and policymakers understand the important issues surrounding women’s
retirement income. WISER creates a variety of publications and tools
including fact sheets, booklets and a quarterly newsletter that explain in
easy-to-understand language the complex issues surrounding women’s
retirement and their financial planning tools.
Exhibitor Guide
Answers on Aging • n4a’s Annual Conference & Tradeshow
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