Comair takes 1000th CRJ - Bombardier

Bombardier Aerospace Regional AircraftNovember - December 2003 / volume 15 / issue 4regional updateComair takes1000 th CRJThe Middle East:a developing marketfor regional aircraftCRJ700 meetsstructural life goalsMore airlines re-order Q400

Air Saharaintroduces CRJ toIndiaAir Sahara, which celebrates its 10th anniversary on December 3, 2003 is operating India’s first regional airline network with a fleet of seven 50-passenger CRJ200 regional jets. Based at Mumbai, Delhi and Kolkata, the regional jets serve 16 destinations in the country.“While other airlines are competing with each other for the traffic betweenmajor metros, we are focusing on new markets that are not being servedadequately,” said Uttam Kumaar Bose, Chief Executive Officer of Air Sahara.“The introduction of high-speed CRJ200 aircraft will help increase passengertraffic in the country, as these small jets are being used to provide the crucial huband-spokelink between non-metro cities and metros.” The CRJ aircraft are also filling theirtraditional roles by providing feed to Air Sahara’s 12 Boeing 737 aircraft and supplementing the larger aircraft at non-peaktimes to maintain frequency. The aircraft are also opening point-to-point services between smaller communities, bypassingAir Sahara CRJ200 aircraftcurrently serve 16destinations in India.the large hubs. Air Sahara said it selected the CRJ – they were obtained from other carriers – because of the aircraft’s fuel economy, reliable engines,comfortable seating, speed, and availability of support from other carriers such as Lufthansa. Mr. Bose said that only 0.75 of India’s populationcurrently flies. “If only 0.5 per cent more people start flying in the next few years, which is quite likely given the growth potential, the country willneed 100 more aircraft to meet market needs.“So we feel that India has a tremendous potential for regional jets and we are also reviewing the 70-seat CRJ700 and 86-seat CRJ900,” said Mr. Bose.Jordan’s Royal WingsRoyal Wings Q300 aircraft feed Royal Jordanian Airlines at Amman.Royal Jordanian Airlines was the first airline in the Middle Eastto operate a hub-and-spoke route system. Subsidiary carrierRoyal Wings began service with one 50-seat Bombardier Dash8-300 turboprop in 1996 and added a second in 1998.Today, the two Dash 8 aircraft provide 31 departures perweek from Amman to Tel Aviv, Al-Arish, Aqaba and Sharmel Sheikh, with 95 per cent of the 90,497 passengers carried in2002 connecting with Royal Jordanian at Amman. Thepassenger breakdown was 40 per cent business and 60 percent tourism.Future growth of the Royal Wings system is dependentupon the political situation in the region, but the airline plansto increase its fleet in the near future, said spokeswomanAbeer Kopti.Abu Dhabi AviationBombardier Dash 8 Series 200 and Q200 aircraft have been serving thepetroleum industry in various regions of the world for several years,ferrying exploration crews and oil field workers to and from the company’sbase of operations.At Abu Dhabi Aviation, two Dash 8 aircraft have been on exclusivecontract to the petroleum industry since mid-1997. They are the only fixedwingaircraft in the Abu Dhabi Aviation fleet. The company is the largestcommercial operator in the Middle East with a fleet of 35 Bell helicopters.Operated in an all-passenger configuration, the Dash 8 turbopropsaverage 32 outbound flights a week from Abu Dhabi International Airportto three locations about 116 nm (215 km), or about 30 minutes flying time,away. The aircraft carry an average of 2,200 passengers a week.The aircraft have flown 13,500 and 12,500 cycles, respectively, and “even inthe extreme operating environment of the region, the Dash 8 reliability hasbeen good,” said George Tucker, Operations Manager at Abu Dhabi Aviation.Abu Dhabi Aviation Q200 is devoted to the petroleum industry.Regional Update / November - December 2003 5

Bombardier supplies more than halfof new Lufthansa Regional fleetOne of the 78 Bombardier CRJ regional jets in the Lufthansa Regional fleet.Lufthansa has consolidated allof its regional airline operationsinto a new entity, LufthansaRegional, comprised of Air Dolomiti,Augsburg Airways, Contact Air,Eurowings and Lufthansa CityLine.The combined fleet of the fivecarriers has 166 aircraft, of whichmore than half, or 89, were suppliedby Bombardier Aerospace, RegionalAircraft – 58 50-seat CRJ200, 20 70-seat CRJ700, six 50-seat Q300 andfive 68- to 78-seat Q400 aircraft.The aircraft all carry a distinctiveLufthansa Regional color scheme,with the line “Operated by. . .” foreach individual partner.Wolfgang Mayrhuber, Chairmanof the Executive Board of DeutscheLufthansa AG, said passengers fedto Lufthansa and its Star Alliancepartners from its regional partners“already fill the equivalent of 19jumbo jets a day.”Lufthansa said the new entity willallow the member airlines to increasetheir efficiency through joint reserveplanning of aircraft, thus guaranteeinga high level of reliability in flightoperations. Productivity will beincreased, complex processes reducedand unnecessary costs avoided.“The age of the jet in regionaltraffic initiated by Lufthansa (withthe Bombardier CRJ) has also becomea success story and will be consistentlyfurther developed, hence Lufthansawill thus remain a leader in Europein this segment,” said Mr. Mayrhuber.Capt. Werner Knorr, currentlyVice-president, Flight Operations atLufthansa Cargo, will take over ashead of Lufthansa Regional effectiveJanuary 1, 2004.Bombardier CRJ700first in ChinaShandong Airlines’ two CRJ700 aircraft were greeted inChina by employees with a banner reading, “Welcometwo CRJ700 to the Shandong Airlines Fleet.”Bombardier Aerospace’s CRJ700 willbe the first 70-seat regional jet in theAsia/Pacific region when ShandongAirlines of The People’s Republic of Chinabegins CRJ700 operations later this year.The airline, based at Jinan in ShandongProvince, took delivery of two of theaircraft on October 31, 2003.“We believe the CRJ700, with its lowseat-mile costs, will help us achieve ourfinancial objectives,” said ShandongAirlines vice-president Yu Haitian at thedelivery ceremony at Mirabel, Quebec.Shandong operates 10 50-passengerCRJ200 regional jets, five of which wereacquired from Bombardier and five ofwhich are leased from General ElectricCapital Aviation Services (GECAS).Regional Update / November - December 2003 7

Bombardier’se-learningexcellenceAndy Nureddin, Director,Customer Training, BombardierBombardier Aerospace’s award-winning computer-based training (CBT) program for CRJ700Aerospace, Regional Aircraftmaintenance technicians will soon be made available to CRJ200 and CRJ900 technicians. TheCRJ700 program recently received a prestigious Excellence in E-Learning Award from brandon-hall.com, one of the e-learningindustry’s leading research and consulting firms.The CRJ700 Maintenance Walkaround CBT program serves three purposes:• It provides a step-by-step video and text guide for technicians on how to perform the morning readiness check on the aircraft.• It allows technicians to learn how to operate various doors and access panels from within and outside the aircraft.• It provides a handy zone-based location of all access panels.“We have distributed the program to our CRJ700 operators and their feedback has been very positive,noting that it is a major improvement over the traditional walkaround video that most other trainingorganizations use,” said Andy Nureddin, Director, Customer Training at Bombardier Aerospace,Regional Aircraft. “Many of our customers have incorporated the CBT program into theirindoctrination training for line personnel, while others have mandated it for training thirdpartyhandling personnel at outstations.”Mr. Nureddin said all CBT courseware will soon be available on the Internet,enabling customers to access the training material from anywhere, including employeesworking from their homes.“We are aggressively leveraging CBT and the World Wide Web for moreefficient training solutions, to the ultimate benefit of our operators,” he said.The Bombardier Aerospace Training Centre in Montreal is in the process ofdeveloping the CRJ900 version of the e-learning program, and will begin aCRJ200 program in 2004.CRJ Series Facts and FiguresStatus (October 31, 2003) Delivered Backlog TotalCRJ100 226 0 226CRJ200 581 143 724CRJ440 36 39 75CRJ700 Series 701 120 77 197CRJ700 Series 705 0 25 25CRJ900 7 18 25Bombardier Challenger 800 1 18 1 19Program total 988 303 1,291CRJ100/200 Series Fleet Statistics (at August 2003)Aircraft in service 829Average flight time 1.15Average annual utilization(flight hours/cycles) 2,394/2,045Highest annual utilization(flight hours/cycles) 3,101/2,815Fleet total flight hours 7,103,398Fleet total cycles 6,195,100Schedule completion99.50% 12-mo. Avg.CRJ700/900 Series Fleet Statistics (at October 2003)Aircraft in service 128Average flight time 1.29Average annual utilization(flight hours/cycles) 2,411/1,872Fleet total flight hours 290,613Fleet total cycles 237,984Schedule completion99.10% 3-mo. Avg.Q Series Dash 8 Facts and FiguresStatus (October 31, 2003) Delivered Backlog TotalSeries 100 299 0 299Series 200 94 1 95Series 300 203 4 207Series 400 77 22 99Program total 673 27 700Q Series Dash 8 100/200/300 Fleet Statistics (at August 2003)Aircraft in service 583Average flight time49 minsAverage annual utilization(flight hours/cycles) 1,883/2,292Highest annual utilization(flight hours/cycles) 3,092/4,735Fleet total flight hours 12,885,485Fleet total cycles 15,641,989Schedule completion99.3% 12-mo. Avg.Q400 Fleet Statistics (at October 2003)Aircraft in service 77Average flight time57 minsAverage annual utilization(flight hours/cycles) 2,185/2,301Fleet total hours 294,413Fleet total cycles 326,130Schedule completion99.6% 3-mo. Avg.Utilization is based on schedule data and does not include operators of corporate aircraft1Formerly known as the Corporate CRJBombardier Aerospace Regional AircraftRegional UpdatePresident: Steven A. Ridolfiis published by:Vice-president and General Manager, Customer Services: Jeff Mihalic Bombardier Aerospace, Regional AircraftVice-president, Sales, The Americas: Ric Allison123 Garratt BoulevardVice-president, Sales, International: James DaillyDownsview, Ontario, Canada M3K 1Y5Vice-president, Marketing and Airline Analysis: Barry MacKinnonTel: 416-375-4027 Fax: 416-375-4540www.aero.bombardier.comCopyright © Bombardier Inc. 2003 Printed in CanadaInformation, technical data and performance figures in this publication are subject to change without notice. This publication does not intend to convey any guarantees or warranties. Any guarantees or warranties on any subject are extendedto customers only as may be provided in their purchase agreements. Articles in Regional Update may be reproduced without permission, providing the acknowledgement is given to Bombardier Aerospace’s Regional Update.