second annual runway run for charity canada's first scheduled service

T O R O N T O P E A R S O NTODAYSecond Quarter 2009AIR SERVICEREBATE INCENTIVESRUNNING STRONGSECOND ANNUALRUNWAY RUNFOR CHARITYA380 ARRIVESCANADA’S FIRST SCHEDULED SERVICEA publication of the Greater Toronto Airports Authoritywww.GTAA.comToronto Pearson Today Second Quarter 2009 1

tiff.net/thefestivalsept. 10-19.092 Toronto Pearson Today Second Quarter 2009

Published by:Greater Toronto Airports AuthorityCorporate Affairs and CommunicationsToronto Pearson International AirportP.O. Box 60313111 Convair DriveToronto, AMFOntario L5P 1B2www.GTAA.comEditor-in-Chief:Lorrie McKee(416) 776-3008Lorrie.Mckee@GTAA.comSenior Editor:Jason Ritchie(416) 776-5584Jason.Ritchie@GTAA.comWHAT’S IN THIS5Anticipated arrivalThe Emirates A380 arrives atToronto Pearson for the firstscheduled service in Canada.ISSUEFrequentFlyersRegular features in Toronto Pearson TodayArt Director:Jason RitchieLayout:Melissa LimPhotography:*Jason RitchieMelissa Lim*Unless stated otherwiseStaff Writers:Lee PetrieJason RitchieMelissa LimAdvertising Sales:publication@GTAA.comRegular issues of Toronto Pearson Todayare produced quarterly.Toronto Pearson Today is madeavailable free of charge at TorontoPearson International Airport in Toronto,Ontario, Canada. Mailed copies ofToronto Pearson Today are distributedfree of charge to individuals sending awritten faxed request to (416) 776-7593containing their name, full mailingaddress, company and position (ifapplicable).Publications Mail AgreementNo.40930520This publication can also be found onlineat www.GTAA.com.The personal information collectedis used exclusively for adding individualnames to the Toronto Pearson Todaymailing list. At no time will thisinformation be shared with any otherparty.To be removed from the mailing list, faxyour intention to the number referencedabove.Copyright © 2009 Greater Toronto Airports Authority.All rights reserved. No part of this publication may bereproduced, stored in a retrieval system, or transmitted,in any form or by any means (photocopying, electronic,mechanical, recording or otherwise) without the writtenpermission of the copyright holder. The GTAA does notnecessarily endorse the products, services or companiesthat appear in advertisements contained within thispublication.714Running strongThe second annual RunwayRun kept its stride this yearwith another successful run,raising more than $130,000for Credit Valley Hospital.Making dreamstake flight7The 20th anniversary ofDreams Take Flight tookmore than 300 childrenon an adventure of alifetime.Incentives to flyThe GTAA’s initiative hopes tostimulate growth, provide morechoices for passengers andfacilitate regional economicgrowth.13People at PearsonProfiling Rupi Dhaliwal, GTAAGroundside Safety Officer.16Shop and DineCraving a taste of Europe? Visit thenew Eurobar in Terminal 3.17Art and ExhibitionsA new exhibit made specifically forGallery 120 in Terminal 1; The art ofSocial Responsibility.19As Seen at Toronto PearsonThis month, we feature A380 photossubmitted by our readers.ISSN 1718-0244www.GTAA.comTORONTOYOUR GATEWAY. YOUR WORLDGreater Toronto Airports AuthorityProud Sponsor of the ScotiabankCaribana FestivalWith flights to 11 Caribbean countires,Toronto is your gateway to the Caribbean.Toronto Pearson Today Second Quarter 2009 3

GETTING INTO THEOLYMPIC SPIRITDespite not feeling like it, we’re in the middle of summerso winter activities aren’t likely to be at the forefrontof most people’s minds. But with about seven monthsto go before the 2010 Winter Olympic Games in Vancouver, theOlympic buzz has started all over the country, and that includesright here at Toronto Pearson.The GTAA is very excited to announce that it has formeda partnership that makes the GTAA an offi cial sponsor of theCanadian Alpine Ski Team (Alpine Canada). The fi nancial portionof this partnership will come through coin drop stations that willbe installed in Terminal 3 this summer. Please spare what you canto help the Alpine Ski Team as they compete for our country.Alpine Canada will be the recipient of all monies raisedthrough this initiative. In the time leading up to the Olympics,special events will be held in the terminals at Toronto Pearsonthat may provide an opportunity to meet some of our starCanadian athletes.You may also have noticed the fabulous Air Canada Olympicmural that is now covering the entire glass wall in the grand hallof Terminal 1. It’s one of the first things that travellers, meetersand greeters now see as they approach Terminal 1 and helps toset the stage for the Olympic fever that will no doubt be takingPhoto courtesy of Brian Losito, Air Canadaover as we get closer to February 2010. The massive 258’ x 50.5’ad depicts a downhill skier and hockey player.Installation took several days and is a product of 3M – theOfficial Supplier of Large Format Graphics for the 2010 WinterGames. 3M used changeable adhesive, a new material launchedwithin the last five years. The graphic itself was created by thedesign team from the Vancouver Organizing Committee for the2010 Olympic and Paralympic Winter Games (VANOC). An adof similar scale (300’ x 98’) also appears at Vancouver airporton the side of Air Canada’s Operations Centre and features asnowboarder performing an acrobatic flip.MORE LOUNGE OPTIONSPassengers travelling through Terminal 1 now haveanother option while waiting for their domestic fl ight.The newly opened Plaza Premium lounge on Level 3offers the utmost in comfort and convenience for those travellingon airlines without a premium lounge of their own at TorontoPearson. This is the fourth Plaza Premium lounge to open atToronto Pearson, and the 38th lounge for the company.Plaza Premium CEO, Song Hoi See, who travelled from thecompany’s headquarters in Hong Kong, was on hand for the grandopening and ribbon cutting. “The number 38 is a very auspiciousnumber in Chinese culture, meaning ‘fortune forever’,” he said.“We hope this means great things for this lounge and for TorontoPearson Airport.”For $35 per visit, travellers have access to a comfortable andquiet setting and can enjoy benefi ts such as Internet access, abusiness centre with printing station, food and beverage service,and even shower facilities.“A space like this begins with the potential and a vision,”said GTAA President and CEO, Lloyd McCoomb, who was alsopresent for the ribbon cutting. “Plaza Premium has created abeautiful, calm setting that will add to the customer’s experience.It’s just the sort of addition that will help enormously in makingToronto Pearson the airport of choice.”The entrance to the lounge is located post-security onLevel 3 in the Departures area. All common use lounges arestrategically placed so that they are in easily accessible areasand in close proximity to aircraft gates.Whether you’re on an extended layover, looking for a placeto get some work done or just somewhere to kick back before yournext flight, be sure to visit any one of the five lounges at TorontoPearson. In addition to the newly opened lounge on Level 3 inthe Domestic Departures area in Terminal 1, there is a lounge forU.S. departing passengers by Gate 191, and the Toronto PearsonLounge, operated by Plaza Premium, located in the InternationalDepartures area across from Gate 177. In Terminal 3, there is alounge in the Domestic Departures area past Gate C24, and onein the International Departures area across from Gate C33.4 Toronto Pearson Today Second Quarter 2009

THE A380 HAS LANDEDThe excitement was defi nitely in the air – and on theground – as hundreds of people gathered at TorontoPearson on June 1 for the arrival of the fi rst scheduledA380 fl ight on Canadian soil. Members of the media alongwith about 80 members of the community group Airport Watchgathered at the Central Deicing Facility (CDF) at Toronto Pearsonto welcome the largest passenger aircraft in the world toToronto.For Airport Watch member Jason Johnston, waking upthat morning felt like Christmas morning. A long-time airplaneenthusiast, his love for airplanes was sparked as a child whenhis grandfather used to take him to the airport every Sunday afterchurch to watch planes land.“I woke up this morning with butterfl ies in my stomach,” hesaid. “We’re so grateful to be given this amazing opportunity andaccess to this unique vantage point. It’s a dream come true.”But it was a dream of a lifetime that almost didn’t happenbecause his membership into Airport Watch wasn’t granted untilthe day before.“I had made alternative plans to watch the plane landoff airport property with my wife, but when I got word thatmy membership was accepted and I could watch from theairport, I had to leave her behind,” Johnston said. “But she wasunderstanding because she knows how much this opportunitymeans to me.”The anticipation grew with each passing minute and a hushfell over the crowd when the impressive double-decker aircraftemerged from the clouds.Captain Dave Heino, from Burlington, piloted Emirates’luxurious aircraft into Toronto Pearson and was given a hero’swelcome as he entered the terminal building.“The GTAA is honoured to be part of this historic day,” saidLloyd McCoomb, GTAA President and CEO. “We are pleased thatthis route has proven so successful for Emirates and we are veryexcited to welcome the A380 to Toronto Pearson. This is exactlywhat this airport was rebuilt for – to allow for new and largeraircraft that will be the future of the airline business.”Emirates began offering three weekly flights betweenToronto and Dubai in October 2007. Adding the A380 to thisservice will add capacity to this popular route. There has beena consistently high demand for this offering and now morepassengers will be able to take advantage of the great servicethat Emirates offers.The A380 aircraft is the most advanced, spacious andeconomic airliner in service. It is the largest civil wide-bodyaircraft ever made and the one flying to Toronto offers a capacityof 525 passengers in three classes. With a fuel efficiency of lessthan three litres per 100 kilometres per passenger, the A380 isone of the most efficient passenger aircraft in service today.The GTAA spent ten years rebuilding and redevelopingToronto Pearson. The runways, taxiways, apron areas and certaingates have all been built with the knowledge that larger aircraftsuch as the A380 would come to Toronto. The forward thinkingthat went into the airport redevelopment is now paying off forpassengers in the GTA in the form of additional flight capacityon this busy route.For more photos of the A380’s arrival, turn to page 19.Left: The opulent Shower Spa allows fi rst class passengers to refresh in luxury. Right: Dine in style in a private suite. Photos courtesy of PUNCH Canada.Toronto Pearson Today Second Quarter 2009 5

6 Toronto Pearson Today Second Quarter 2009

RUNNING FOR A CAUSEPhoto courtesy of Ryder PhotographyWhat better way to spend a beautiful Saturdaymorning than raising money for a great charitablecause? That’s just what thousands of people did atthe GTAA’s 2009 Runway Run at Toronto Pearson on June 13.More than 2,000 smiling and excited faces entered Runway24L/06R just after 9 a.m. on the Saturday morning, eager to getthe race started. There was a great mix of competitive runnersand those just out to enjoy the event. Everyone was lookingforward to actually setting foot on one of Toronto Pearson’sbusiest runways.Just before the gun sounded to begin the race, participantswere surprised by a CF-18 fl y-by over the runway. This goteveryone’s adrenaline fl owing, and the runners were set to go.Those involved in the 5 km event were the first out of theblocks. A few minutes later they were followed by the morerelaxed participants in the 2 km family walk. Awe filled faceswere everywhere as runners and walkers whizzed past the AirCanada A319 and FED EX 727 aircraft parked on the runwayand enjoyed a perfect vantage point for watching take-offs andlandings on the adjacent runway.With an impressive time of 17:49, Brampton’s Alex Colbournewas the first runner to cross the finish line.“I am extremely pleased to say that we reached our goal ofraising $100,000 for the Credit Valley Hospital Foundation at therace,” said Toby Lennox, Vice President of Corporate Affairs andCommunications for the GTAA. “Everyone involved is very proudto have been part of such a successful event and the planninghas already begun for next year’s run!”With the last person across the finish line and all donationscounted, the GTAA was thrilled to sign over a cheque to theCredit Valley Hospital for more than $130,000.An event of this magnitude does not happen withoutvolunteers. The GTAA would like to thank nearly 100 airportemployees, air cadets, Georgian College students and membersof the local community who volunteered. Thanks to theirenthusiasm and dedication, Runway Run 2009 was a greatsuccess.Next year’s Runway Run is already in the works. Mark yourcalendars for May 29, 2010.INCENTIVES TO FLYIn February of this year, the GTAA announced its four-pointaction plan developed as a response to the economicdownturn currently facing our industry. Forecasts told usthat our passenger levels were projected to be signifi cantly lowerthis year than they were in 2008, and as a direct result, overallrevenues would also be lower. Our fi rst quarter results showedjust that: passenger traffi c is down by 6.1 per cent compared tothe same period in 2008. The good news is that our 2009 planswere very conservative, therefore our year-to-date results arepositive compared to plan.Although these slumps in air travel are cyclical and we knowthe numbers will eventually return to previous highs, we can’t sitback and wait for that to happen. Our response to the situationwas swift and broad. Take for example the work being done withrespect to the air incentive rebate program, an initiative aimedat stimulating growth, increasing the competitiveness of TorontoPearson, providing more choices for passengers, demonstratingthe GTAA’s commitment to support airlines, and facilitatingregional economic growth.Airlines that meet eligibility requirements stand to save 50per cent in landing fees in their fi rst year of operations and 25 percent in the second. In general, those who could qualify for thisrebate include new entrants, those who are already establishedat Toronto Pearson who wish to add new routes to underserved orunserved markets, and those who already operate out of TorontoPearson but are up-gauging their aircraft (larger planes allowingfor greater capacity).Although it’s only been available for a few months, theinterest in the program has been tremendous and the resultshave been impressive. Since its announcement, more than adozen airlines have contacted us to begin the initial discussions.Thus far, those who have been able to take advantage of therebate program include:• Emirates. The airline upgraded route capacity through theuse of an Airbus 380 – first arrival was on June 1.• WestJet. They have expanded their summer operationsto a number of destinations within their network, includingMontego Bay, Edmonton and Fort Lauderdale.• Air India. Their service has grown from 3x weekly to dailyBoeing 777 service which will be carried through their winterschedule.• Icelandair. They have added approximately 39 more flightsto their summer schedule with service to Reykjavik.• Korean Air. The airline has grown from 3x weekly serviceusing a Boeing 747 up to 5x weekly service aboard a Boeing777.• Turkish Airlines. This new entrant has added 3x weeklyservice to Istanbul on an Airbus 330 aircraft. Flights began onJuly 11.• Transaero. They are adding 12 additional summer flightsto Moscow using a Boeing 767.• Caribbean Airlines. Their year over year service to Port ofA recent poll conducted by Air Transport World(ATWonline.com) asked if news of Toronto Pearson’sincentive rebate program changes perceptions of theairport. The result of the 314 responses are as follows:Improved perceptions 64%Worsened perceptions 9%Did not change perceptions 27%Spain has grown to 2x daily service aboard a Boeing 737.With the rebate program firmly established, the GTAA’sMarketing group have been tasked with creating a buzz in theindustry. A comprehensive action plan has been developedto make it known to airlines that the GTAA is serious aboutgetting their business to Toronto Pearson and that there’s neverbeen a more attractive time to commence or increase serviceat Canada’s busiest airport. Through strategically placed onlinebanner ads in trade publications and direct-to-business e-blasts,potential airline customers are driven to a specially createdwebsite (www.torontolandingfees.com) to learn more about theprogram and begin the online application process.Information on new airline entrants and routes will beavailable on www.GTAA.com and in Toronto Pearson Today.Toronto Pearson Today Second Quarter 2009 7

REYKJAVIK I LONDON I GLASGOW I MANCHESTER I OSLO I BERGEN I STAVANGER I STOCKHOLM I COPENHAGENHELSINKI I DUSSELDORF I FRANKFURT I BERLIN I AMSTERDAM I MUNICH I MILAN I PARIS I BARCELONA I MADRIDSTYLE IN THE SKY:CANADA TO EUROPESeasonal Service from Toronto and Halifax to 19 Destinations Throughout Europe+ Stopover in Iceland at No Additional AirfareIcelandair offers seasonal servicebetween Canada and hot destinationslike Copenhagen, Oslo, Stockholm andLondon.Iceland is a unique and ever-evolvingdestination, and about 4 hours fromHalifax and 5 hours from Toronto. Thereyou'll discover a world of Scandinaviancomfort, delicious cuisine, relaxinggeothermal waters and one of the mostrewarding traveling experiences for spalovers and nature enthusiasts. When flyingIcelandair over the Atlantic, you can alsostopover in Iceland en route to yourEuropean destination for no additionalairfare.+ For more information or to book, contact your travel agent,call (877) 435 -7903 or visit www.icelandair.caWWW.ICELANDAIR.CA8 Toronto Pearson Today Second Quarter 2009

CANADA-PORTUGALAir Canada and fellow Star Alliance partner TAPPortugal announced recently that they have enteredinto a codeshare agreement that will create moretravel options and better connections for customers travellingbetween Canada and Portugal.Under the agreement, TAP and Air Canada have begunoffering codeshare fl ights between Canada and Portugal viaselected points. Services between Canadian cities such asToronto, Montreal, Calgary, Ottawa, and the Portuguese citiesof Lisbon and Porto, have been added to both carriers' networks.This provides signifi cant benefi ts to both Air Canada and TAPcustomers, including simplified booking, reciprocal travel rewardaccumulation, seamless connections on a single ticket, andbaggage check-through to final destination."By working more closely and developing our relationshipwith our Star partner TAP Portugal, the leading airline inPortugal, Air Canada will be able to offer customers improvedaccess between Canada and Portugal and broaden its alreadyextensive network to Europe and beyond," said Marcel Forget,Vice President of Network Planning at Air Canada."Implementing this code-share agreement with Air Canada,one of the founding members of Star Alliance, is an importantstep towards developing closer commercial ties with one of theleading and most innovative airlines in the world," said JoséGuedes Dias, VP Alliances & External Relations, TAP Portugal. "Atthe same time we can offer our customers a wide range of directand more convenient services between Portugal and Canadathat we expect will particularly benefit the large Portuguesecommunity in Canada and the business and tourism segmentsin general."New services such as this reinforces Toronto Pearson as thegateway of choice to Canada.SUMMER SERVICE TOSYDNEY, N.S.In May, WestJet and Air Canada began non-stop, seasonal Air Canada’s newly inaugurated service to Sydney will beservice between Toronto and Sydney, NS.daily.As part of its enhanced summer schedule, WestJet will “We are pleased to launch non-stop regional jet summerfl y three times weekly (Tuesday, Thursday and Sunday).service between Toronto and Sydney, providing a faster link“Service to Sydney gives over 100,000 people access to our between Cape Breton and more cities across Canada, North55-city network,” said Bob Cummings, WestJet Executive Vice- America and Asia through conveniently timed connections inPresident of Guest Experience and Marketing. “We’re excited Toronto,” said Marcel Forget, Vice President, Network Planning,to offer Cape Bretoners access to the more than 60 fl ights that Air Canada. “We expect this new service will be particularlydepart Toronto each day. There are so many sights and wonderful popular among travellers seeking the vast choice of vacationthings to do in Cape Breton that we are confi dent this new service opportunities that Cape Breton Island has to offer.”will be well received.”Air Canada flight AC8794 will depart Toronto at 8:35 p.m.Flights will leave Sydney at 11 a.m. and arrive in Toronto at and arrive in Sydney at 11:59 p.m. Air Canada flight AC8795 will12:33 p.m. Flights from Toronto will depart at 7:10 a.m. and arrive depart Sydney at 7 a.m. and arrive in Toronto at 8:45 a.m. Flightsin Sydney at 10:26 a.m. (all local times).will be operated by Air Canada Jazz onboard 50-seat CRJ jetThis announcement is part of WestJet’s enhanced summer aircraft.schedule, which also includes the addition of three other new This summer, Air Canada will offer up to six daily flightsdestinations: Yellowknife, San Diego and San Francisco, as well to/from Sydney, Nova Scotia, including up to five daily flights toas increased frequency in its existing network. More detailed Halifax and one to Toronto. Air Canada has timed its Sydneyinformationabout WestJet’s enhanced summer schedule and Toronto service to offer excellent connections to and from majorlow introductory fares is available at www.WestJet.com. cities across Canada, North America and Asia.LAN CARGOOn June 12, LAN Cargo’s 777 freighter made a rare stop at Toronto Pearson, a first for the company’s cargo operations. It washere to pick up an 18 ton load to be delivered to Cuba. Photo at left courtesy of Parr Yonemoto. Photo at right courtesy of TMKPhotography.In further effort to reduce our paper use, Toronto Pearson Today is also available online at www.GTAA.com and in PDF form viae-mail. If you would prefer an online version e-mailed to you, please drop us a line at publication@GTAA.com.VIVAITALIA!In May, Air Transat inaugurated flights from Torontoto Rome and Venice as part of its growing service toEurope.Non-stop service to the Eternal City will fly four timesweekly (Thursday to Sunday) with flights leaving Toronto at10:30 p.m. and arriving the next day in Rome at 1:30 p.m.Returning flights will leave Rome at 6:15 p.m. and arrive backin Toronto at 10:15 p.m.Flights to Venice will fly weekly via Montreal with flightsleaving Toronto at 8 p.m. and arriving the next day at 12 p.m.Returning flights will leave Venice at 2:15 p.m. and arrive inToronto at 7:30 p.m.WESTJETTO B.C.As part of an enhanced summer schedule, WestJetrecently announced that it has launched seasonalnon-stop service from Fort McMurray, B.C. toVancouver and Toronto."Canadians love their summers for many differentreasons," said Bob Cummings, WestJet Executive Vice-President of Guest Experience and Marketing. "For many ofus, it's a chance to visit family and friends around the country.The addition of new non-stop seasonal service to Vancouverand Toronto is WestJet's way of thanking the people ofFort McMurray for their loyalty and wishing them a greatsummer."Flights will leave Fort McMurray six times weekly at1:05 a.m. and arrive in Toronto at 6:35 a.m. Flights departingToronto will leave at 8:30 p.m. and arrive in Fort McMurrayat 10:42 p.m.Toronto Pearson Today Second Quarter 2009 9

CUSTOMER SERVICEThe GTAA is committed to the belief that the needs of the traveller always come first. With that, we would like to hear about your experience while using Toronto PearsonInternational Airport. Please send all compliments, complaints, comments, suggestions and questions to customer_service@GTAA.com, or call us at (416) 776-9892.FORGOTTEN, BUT NOT GONEKIND WORDSGTAA Customer Service staff understand that whentravelling, forgetting things is an inconvenient butoften frequent occurrence and will do their bestto help travellers with their lost items. The following letterwas sent in commending a helpful Terminal Specialist for hisassistance in retrieving a forgotten phone.On May 14, I had just passed U.S. Customs and Securitywhen I realized that I left my cell phone in my car. I called ValetParking to see if I could get it, but I would have had to leaveunder special escort through Canadian Immigration to get it.I did not have a lot of time before my flight and I needed thephone for business.I spoke with Eugen, Terminal Specialist, who was veryhelpful. He called Parking and coordinated with them to getmy phone in person. He was back within 10 minutes and I wasable to get on my flight.Eugen was very nice, very helpful and did not make mefeel stupid for forgetting the phone. This was the most positiveairport experience I’ve ever had in hundreds of flights. He needsto be recognized.Thank you, Eugen!Customer feedback is important to us. It lets us knowhow we’re doing, if we need to improve on anythingand encourages us if we’re doing something right. Afrequent traveller recently sent in the compliment below.I travel frequently, generally weekly, and I use the ValetParking service all the time. I wanted to share some feedbackabout Marva at the Valet checkout counter. She always greetsme with a big smile, delivers great service and is friendly andpersonable. She should be teaching Customer Service to others.Please pass on my congratulations to her for such great service.LEAVING WITH A HEALTHY IMPRESSIONGetting sick while on vacation can put a cloud overanyone’s travel plans. The GTAA’s Emergency Servicesstaff and medical team are always on hand to offerquick, effi cient and professional assistance. James Roxburgh,a recent visitor from the U.K., had the unfortunate incident offalling ill at Toronto Pearson, but was pleasantly surprised by thelevel of care and attention he received by our staff, and was ableto continue his trip and enjoy the rest of his holiday.My wife and I have just returned from a long holiday touringthe United States and Canada.On Monday, April 13, we were due to fly out of TorontoPearson on United Airlines flight UA721 departing at 12:34, butbetween check-in and security, I took ill. The fire and emergencyservices were called and they were great. They called for theparamedics, Mike and Samantha, and within minutes I wasplaced on a trolley receiving oxygen and hooked up to an IV. Icannot thank them enough. They were calm and efficient andonce they had stabilized my blood pressure, my wife and I wereable to continue with our holiday, incident free, thanks to UnitedAirlines who rebooked us on a later flight.Please extend our thanks to all involved. We had a greattrip, loved Canada and hope some day we will be back – fit andwell.Again, sincerest thanks.SAFETY AWARDSOn June 9, Public Safety Awards were handed out to two deserving members of the airport community, whose quick thinking and call to action went above and beyond the call of duty.Duncan MacLeod, GTAA Senior Manager, Security Services and Planning presented award recipients with a plaque recognizing their efforts.On April 24, in the Terminal 1 domestic baggage hall, ASPSecurity Services employee Maria Estrella witnessedwhat looked like an assault on a traveller by anotherindividual. After observing and deciding that it was indeed anassault, Maria sounded the silent alarm. Meanwhile, the suspecttried to exit the area through Maria’s post. Thinking on her feet,she stalled him by pretending that her computer was down. Atthe same time, the passenger alerted other attendants in the areaof the assault. When the suspect realized this, he attempted toleave the area by forcing his way through, assaulting Maria ashe tried to leave. Airport Security and police quickly came to thescene and apprehended him.Maria’s actions were instrumental in identifying andkeeping the suspect in the area until assistance arrived. Withno regard for her own personal safety, Maria went above andbeyond for the safety of the airport community. Upon receivingher plaque of recognition, Maria explained that she acted in theway she did because the victim reminded her of her daughterand if something like that happened to her daughter, she’d wantothers to help her in the same manner.On March 23, Dave Hose, a member of the YYZ AirportWatch organization, identifi ed a business that wasfeeding a large quantity of birds outside their buildinglocated in the direct approach/departure path for Runway 05/23.Left: Maria Estrella (centre) receives recognition from the GTAA and ASP. Right: Airport Watch member Dave Hose with Duncan MacLeod.The runway was active at the time of the occurrence, makingthis incident a clear safety hazard due to the location and thepotential of bird strikes to arriving/departing aircraft.Due to Dave’s attention and watchful eye, the situation wasresolved without incident to aircraft that day and follow-up withthe business continues to ensure the safety of our environment.The majority of bird strike incidents occur within the airportenvironment during the takeoff, climb, final approach andlanding phases of flight. All wildlife on and around the airportare potential hazards to aircraft safety.The GTAA would like to thank Maria and Dave for gettinginvolved and making the airport a safer place for everyone.Do you know an employee that deserves to get noticed for going that extra mile when it comes to customer service? Or of an incident that exemplifies outstanding customer service? If you do, we’dlike to share your story with other Toronto Pearson Today readers. Please send a summary of the event(s) to customer_service@GTAA.com.10 Toronto Pearson Today Second Quarter 2009

COFFEE FOR CAMPOn June 3, the parking lot of the Tim Horton’s on BreslerDrive was full, the line of cars stretched out onto thestreet and the lineup of people inside snaked out thedoor. Inside, service was quick and friendly thanks to a coupleof GTAA Safety Offi cers lending a helping hand for Tim Horton’sCamp Day.GTAA Groundside Safety Offi cer, Lisa Marguglio, and GTAAAirside Safety Offi cer, David Raynor, along with MississaugaParking Enforcement Offi cer, Chase Millshap, joined forces withTim Hortons staff to serve up coffee and donuts, with every pennyof coffee sales going to the Tim Horton Children’s Foundation,which helps send close to 14,000 kids from the ages of nine to12 to one of the foundation’s six camps. This year, Tim Horton’sstores across North America raised $9.4 million.When Peel Regional Police (PRP) asked for assistance,the GTAA jumped at the opportunity to participate because itcoincided with the Peel Police Week Open House and BBQ – twoevents that the GTAA was also involved with.“It is amazing how fast our officers and volunteers catchon,” said Ed Spence, PRP Airport Traffic Unit. “Within 30 minutesor so, they are operating at a high level of proficiency. What’s alsoamazing is seeing how hard the Tim Horton’s employees work. Itis an eye opening experience that builds friendships between usand the Tim’s staff that will last until next year’s Camp Day.”Bill Moir, President, Tim Horton Children’s Foundation,thanked all Tim Hortons owners and staff, as well as guestemployees and all the customers who bought a cup of coffee.“We are truly amazed at the outpouring of generosity from TimHortons customers and each year this event continues to surpasseveryone’s expectations. On behalf of the Foundation and all thekids who will attend a Tim Horton Children’s Foundation campthis year, thank you very much.”Mississauga Parking Enforcement Officer Chase Millshap (far left),GTAA Groundside Safety Officer Lisa Marguglio (second from right)and GTAA Airside Safety Officer David Raynor (far right) lend a helpinghand for Tim Horton’s Camp Day.PEEL POLICE OPEN HOUSEPeel Regional Police (PRP) Airport Division couldn’t haveasked for a better day on June 3 when they hostedtheir annual Open House and Charity BBQ for PoliceWeek and Airport Emergency Services.Clear skies and warm temperatures brought out membersof the airport community and the public alike for an afternoon ofgood food and fun for all.On display were some of the specialized police units thataren’t usually available to the public on a daily basis, such asthe Tactical and Rescue Unit and the Marine Unit. The Tacticaland Rescue Unit specializes in potentially life threateningsituations such as hostage takings and negotiations and high riskoffender apprehension. Officers demonstrated their skills with arappelling exercise. The Marine Unit displayed one of their 16foot aluminum boats, which is used to patrol Lake Ontario ona daily basis, responding to distress calls, boating enforcementand boater education.Other units from PRP and the GTAA on hand for informationand demonstrations were the Explosives Disposal Unit, AirportTraffic, Airport Fire & Emergency Response, Canine Services,Wildlife Control, Emergency Planning and Airside Safety. TheRCMP Drug Enforcement Unit and Airport Watch were also inattendance.Helping with the BBQ were cadets from 2824 CadetOrganization Police School Royal Canadian Army Cadets (COPSRCAC). This is a nation wide youth program that is closelyaffiliated with PRP. Cadets from 2824 have assisted in severalfunctions and events over the years.PRP would like to thank all who attended and participatedin making this a successful event. A total of $2,142.10 wasraised from the BBQ and the sale of 50/50 raffle tickets, whichwent to Dreams Take Flight and the Juvenile Diabetes ResearchFoundation.PARTNERINGFOR POVERTYTeam GTAA took part in the 25th World PartnershipWalk at the end of May. The walk, which wasfounded in 1985 in Vancouver and is now held in ninecities across Canada, is dedicated to increasing awarenessand raising funds to fight global poverty. 100 per cent of fundsraised go directly to international developmental initiativesand not to administration costs.Our team collected approximately $2,000 for thecause that raised $5.5 million across Canada. Great work,team. Participants included Rosemin Sumar, Roshni Ranjan,Elizabeth Thayer, Loylett Edwards, Jegma DiMaano, andJaqueline Murdoch.EARTH DAY CLEAN UPMississauga City Councillor Eve Adams with students from Holy CrossSchool show off their Earth Day clean up efforts.The GTAA joined millions of other people around theglobe on Wednesday, April 22, in a celebration of EarthDay. In recognition of the GTAA’s commitment to theenvironment, the focus this Earth Day was to clean up the creekareas on the airport property.Students from two Mississauga schools were invited tocome out to the airport and assist in the creek cleanup events.Grade 11 students from the aquatic ecology class at MentorCollege had the opportunity to work alongside GTAA employeesnear Spring Creek, which runs next to Runway 33L/15R. Theyparticipated by picking up garbage and removing anything thatthe airport would term as FOD, or foreign object debris.Joined by Mississauga City Councillor Eve Adams, thesecond group that participated in this event was a class fromHoly Cross School. This group of Grade 5 and 6 students spenttheir time cleaning up areas near Etobicoke Creek.“Having students learn about the importance of Earth Dayand take an active role will help create awareness for futuregenerations,” said Councillor Adams.More than 70 students and 25 GTAA staff collected almost100 bags of garbage. In addition to this total, other larger itemswere pulled from creek areas, such as mattresses, chairs, tires,and even a car bumper.“The GTAA takes pride in our expansive environmentalprogram and is committed to continually striving forimprovement,” said Randy McGill, GTAA General Manager,Environmental Stewardship. “We’re excited to have thesestudents here to assist in this as they are the future of thecommunity and will be the ones benefiting from these events.”The GTAA would like to thank all the students and teachersfrom both Holy Cross School and Mentor College that came outto help clean up Toronto Pearson. By working together, we areconfident that we can reduce our environmental footprint.Toronto Pearson Today Second Quarter 2009 11

12 Toronto Pearson Today Second Quarter 2009

PEOPLE atPEARSONGoing behind the scenes with the people that make the airport work.RUPI DHALIWALGTAA GROUNDSIDE SAFETY OFFICERStanding in the Arrivals hall of Terminal3 with walkie talkie in hand, GTAAGroundside Safety Offi cer (GSO) RupiDhaliwal watches for suspicious behaviour. Shespots two scoopers, unauthorized taxi drivers,and quietly observes as they wander the hall.Once they realize that they are being watched,they leave without any passengers. “That’swhat they do,” she says. “We just have to makeour presence known to deter them.”Deterring scoopers is just one of the manyjobs a GSO does on a daily basis. The uniformedoffi cers are responsible for advising of potentialsafety issues and responding to medicalemergencies, but are often the primary responsefor any and all issues that occur at the airportbetween the curb and security screening.“We provide customer service and areambassadors for the airport in that respect, butwe also deal with parking and transportationissues, medical incidents, passenger inquiries,just about everything,” Rupi says. “Every day isdifferent.”Rupi started working at the airport morethan 10 years ago in Duty Free while she wasin school taking Police Foundations. She thenmoved into an administrative position with ASPSecurity. It was there that she saw a job postingfor a GSO within the GTAA, which combined herbackground in policing and law enforcementwith her experience and enjoyment of workingat the airport.“I wanted to be a police officer, but I alsoreally liked working at the airport,” she says.“This job gives me the best of both worlds.We also work really closely with Peel RegionalPolice, so it’s a good balance. We work towardsthe same goal – public safety.”A major initiative that the GTAA GSOs andPeel Police work together on is the issue withscoopers. Scoopers present a problem for theairport and passengers alike. GTAA authorizedtaxis and limos are tracked and regulated.Vehicle tracking and regulation has severalbenefits. For example, if a passenger forgetsan item in a GTAA authorized taxi or limo, thecar can be tracked and narrowed down by thetime and where the passenger was picked up.Fares are standard and the passenger can restassured that they are travelling in a safe andsecured manner. With scoopers, passengersoften find that they have been ‘taken for aride’ when they reach their destination andare charged double the fare. And because theyaren’t on record with the GTAA, there’s nothingthat can be done to rectify the situation oncethe passenger leaves.“We can usually spot a scooper on sightand they’re fairly predictable. Our presence inthe terminal helps to deter them, but they cankeep us busy.”The list of other GSO duties is enough tokeep anyone busy. “We literally never knowwhat to expect when we come into work. Wedo everything from moving cars stopped on theside of the road to helping lost travellers todealing with medical emergencies,” she says.“This morning, for example, we got a call abouta deer on airport property. That’s something thatwe respond to.”And if the GSO isn’t the right person torespond, they will find out who is.“How we respond to a call is really justabout judgment. Since we’re usually the first toarrive on any scene, we assess how we can bestact on the situation. If I can’t find the solutionmyself, I will get the next best person.”There are 10 GSOs at the airport with atleast two on each 12 hour shift. GSOs work24/7. “It can be a demanding job, but it’s alsoreally interesting,” Rupi says. “I can’t imaginesitting at a desk for eight hours. That’s not forme. This job lets me get out and meet peopleand encounter something new every day.”The next time you’re at Toronto Pearsonand need some assistance, just look for a GSO.They’re there to help and to ensure your safety.From left: GSO Rupi Dhaliwal watches for suspicious behaviour in Terminal 3; Keeping things moving on the curb; Always on the move – responding to calls between both terminals.Toronto Pearson Today Second Quarter 2009 13

HOTEL OF THE YEARThe Sheraton Gateway Hotel Toronto Pearson wasrecently awarded “Sheraton Hotel of the Year”by Starwood Hotels & Resorts Worldwide, Inc. ata celebration held at the St. Regis Hotel in New York City.Award criteria included Guest Satisfaction Index rating, QualityAssurance ranking, Revenue Management and overall brandexperience metrics for the hotel’s guests and clients.“I was thrilled to accept the award on behalf of my entireteam at the Sheraton Gateway”, said Joumana Ghandour, GeneralManager. “I would like to thank our dedicated associates and allour loyal guests and clients, without whom this honour wouldnot have been possible.”The newly renovated Sheraton Gateway Hotel at TorontoPearson offers 474 whisper-quiet guest rooms and is the onlyhotel located directly within the airport grounds. Convenientairport meetings are easily accommodated with a selection offunction room offerings from executive boardrooms to breakout rooms, as well as ballrooms for corporate functions andcatered celebrations. Guest rooms feature Sheraton’s signatureSweet Sleeper Bed. Sheraton Club Level rooms offer upgradedamenities and exclusive access to the penthouse Club Lounge forcomplimentary breakfast and evening hors d’oeuvres.The lobby’s Link@Sheraton equipped with Microsoftensures guests can stay in touch with the people and thingsthat matter most. A wide range of 24-hour services, includingBusiness Centre, Fitness Centre and Room Service, truly makethis property the ideal address for business and leisure travel.Directly connected to Terminal 3 by a climate controlledwalkway and with a dedicated stop on the LINK Train to Terminal1 and the Reduced Rate Parking Lot at Viscount Station, the hoteloffers a variety of stopover, getaway and meeting packages.For more information about the hotel and package information,please visit www.sheraton.com/torontoairport.Congratulations to the Sheraton Gateway Hotel on winningthis coveted award.INTERNATIONAL INTELLIGENCEThe GTAA is always open to sharing our experienceswith, and learning from, other airports. Recently,delegates from Korea’s Incheon International AirportCorporation (IIAC) visited Toronto Pearson to learn about ourSafety and Security operations.Daniel Dongik Shin, Deputy Director of Security Planning atIncheon Airport, said that the main purpose of the trip to Canada– the group also visited Vancouver International Airport – was fora sharing and learning experience, especially since the airportsare similar in the number of passengers handled each year.Opened in 2001, Incheon Airport now welcomes 31 millionpassengers annually, has three runways, one main terminal andone concourse. In 2008, they saw 211,000 movements and 2.5million tonnes of cargo. Since 2006, they have consecutivelybeen named ACI’s Best Airport Worldwide.After a presentation highlighting GTAA-specific programsand operations, the group was taken on a tour of the airport,which included an airside drive with a special demonstrationof Wildlife Control operations. Like many other airports acrossthe world, Incheon uses sound alarms to deter wildlife. Theproblem with that is that wildlife can become accustomed anddesensitized to the noise. They were impressed by the unique,environmentally-friendly approach that the GTAA takes toregulating and protecting wildlife around the airport. They alsosaw how our baggage and security operations worked.“After visiting Toronto Pearson, we realize that it is one ofthe world’s best airports, not only in security, but every otherarea,” said Mr. Shin. “The briefing and terminal tour we receivedwere very informative and educational. There were manysystems that you employ that we will study for application toour security systems. Thank you for your hospitality and we hopeour visit will enhance cooperation in security systems betweenboth airports.”BRINGING INBUSINESSOn June 8, a group of Canada’s Trade Commissioners Canada has access to the world, and conversely, the world’sfrom across the world met at Toronto Pearson to hear access to Toronto, Ontario and Canada.from Canadian businesses about how to best serve As part of the federal government’s Department of ForeignCanada’s economy. As part of the Canadian Trade Commissioner Affairs and International Trade, Trade Commissioners helpService, these dedicated public servants provide a valuable tool thousands of Canadian companies compete internationally. Tradefor establishing links between local and foreign businesses and Commissioners are located in more than 150 cities worldwidein facilitating trade.and in Regional Offices across Canada. Now more than ever,At their meeting in Toronto, a number of Trade Commissioners Canadian businesses need to build their own links to global valueto the United States and Asia gathered to listen to industry chains. This is the “added value” that government services canrepresentatives and learn more about the needs of business and provide, illustrating that even in these tough economic times,how they can provide further value. As the operator of Canada’s there are opportunities out there. Trade Commissioners can helpleading air cargo gateway to the world, the GTAA was invited businesses save time and money. For more information aboutto participate. Airport representatives provided a comprehensive how the Canadian Trade Commission can work for you, visitoverview of air cargo operations and supply chain management, www.tradecommissioner.gc.ca.as well as the important role Toronto Pearson plays to ensureNURSINGSTATIONSTo maketravelling abit easierand more convenientfor nursing mothers,Toronto Pearson hasnow added nursingstations to fivefamily washrooms,post-security. Thestations will have anursing chair and beidentified by the pictured sign. The locations were chosento provide easy access for mothers across the airport. Thereare three locations in Terminal 1, by Gates 137, 165 and 178,and two locations in Terminal 3 beside Starbucks, and besideWatermark.14 Toronto Pearson Today Second Quarter 2009

ROCKING OUTThe North by Northeast (NXNE) music festival got anearly start at the airport. In the two weeks leading upto the festival, arriving passengers were treated to livemusic by bands from Toronto and beyond. For the second year,the GTAA partnered with NXNE to promote this signature Torontofestival and provide a unique experience for airport passengersand employees alike.What did passengers see? Five Star Trailer Park put on thekind of sweaty, high energy show that you’d expect to see ata packed club. A passenger from Ireland delayed getting a taxito his fi nal destination so that he could watch the entire set byOctoberman. He then bought three copies of their CD so that hecould share Canadian music with friends back home in Ireland.NXNE@YYZ may be one of the few opportunities for smallchildren to see a real band playing live – and kids were notshy about dancing in front of the stages. Romney Getty madea special impression on a girl of about 6, who sat on the fl oorfor the whole set and slowly inched her way toward the stage,and ended up on the stage for the last song. Romney is also akindergarten teacher, so she is no stranger to small fans.NXNE@YYZ not only showcased the talent of localmusicians, but also introduced audiences to bands from fartherafield. Midwest Dilemma arrived in Terminal 1 straight from theirhometown of Omaha, Nebraska. Even after 16 hours in a minischool bus, they were proof that mid-western friendliness andcharm is not a myth. Their album features 23 musicians but forthe NXNE shows, they had a “bare bones” line up of six, playinginstruments such as clarinet, tuba, and upright bass.The Grass Mountain Hobos, from Prince Edward Island,brought a mix of bluegrass, swing and folk to the stage. Theywere a huge crowd favourite and elicited much toe-tappingand applause, especially when fiddle player Gordie McKeemanjumped off the stage and played his fiddle behind his back whilestill dancing.Although playing in an airport is not a typical gig for mostbands, all of the musicians found it memorable. Matt DiamondLucy’s Party rocking out in Terminal 3 for NXNE.of The Champion Heartache summed it up best: “It was truly abeautiful gig as we watched families hug and reunite at arrivals.We loved it, and would be honoured to play again.”ESCAPE TO TORONTOTHANKIf you have ever spent any time in Toronto, you’ll know thatthe city has a multitude of wonderful things to offer. FromKensington Market to the Eaton Centre, from NathanPhillips Square to Ashbridges Bay, there are endless possibilitiesof how to spend your time in Toronto.The challenge of how to communicate with the world allthat Toronto and the surrounding areas have to offer was whatled to the creation of a new website: www.torontoescapes.com.Launched in May 2008, this new site is the result of muchcollaboration between the GTAA, Tourism Toronto, the OntarioTourism Marketing Partnership Corporation and Air Canada.It was clear that this coalition could have much more impactworking as a team to drive tourism to Toronto and Ontario thaneach could working alone.This user-friendly new site allows visitors to book fl ightson Air Canada, fi nd hotel information in the city, and searchfor a variety of entertainment and tourist ideas in Toronto aswell as all of Ontario. On this site, visitors are one click awayfrom information about art galleries, museums, spas, wineries,amusement parks and a variety of other suggestions of greatthings to do in the region.It is the goal of this coalition to use this new site to reachpotential travellers from the U.S. and convince them thatToronto is the destination for them. By packaging all the touristinformation and booking options in one easy to use website,the hope is that the doors to Toronto will be opened to new andreturning visitors.The value of this site is already paying off. With ads onYahoo, TripAdvisor, and Priceline.com for example, traffic to all ofthe coalition partners’ websites have increased, bookings on AirCanada are up and bookings at area hotels have also increased.The total revenue generated from this site so far has reachednearly $8.5 million.“This marketing alliance is one of a kind in Canada and hasdelivered a strong return on investment,” stated Ron Caughlin,Director of Marketing for the GTAA.During this time of economic uncertainty, increasing tourismin this region is of even more importance. The coalition intendsto continue to work together to increase tourism and to focusduring these challenging times on being a strong catalyst foreconomic growth when the economy improves.For more information, visit www.torontoescapes.com.YOUThe 2009 Toronto Airline Operators CommitteeCharity Golf Classic raised $5,400 for the TOMAFoundation for Burned Children. The money willbe directed toward programs that assist burned children byproviding concrete support to children as well as access toprofessionals and volunteers by a single e-mail address. Theyalso educate adults about burned children, burns in generaland how to prevent accidents that can injure or kill a child.For more information about the foundation, please visit www.fondtomafound.org. The Toronto Airline Operators Committeewould like to thank all of the sponsors and participants thattook part in this year’s event.ANNUAL MEETINGResidence Inn Holiday Inn Select Crowne Plaza HotelFairfield Inn Natural Solutions Spa Jack Astor’s Canyon CreekOn May 6, the GTAA held its Annual Public Meeting andrelease of the 2008 Annual Report at the airport’s Fireand Emergency Services Training Institute (FESTI).The meeting was attended by members of the public,business partners of the GTAA as well as the GTAA’s Board ofDirectors and Executive Team.The fi rst presentation was given by Marilynne Day-Linton,Chair of the Board of Directors. Ms. Day-Linton gave an overviewof 2008 from the Board’s perspective as well as a look ahead at2009. She credited the management team and all staff of theGTAA for working very hard at weathering the current economicsituation with focus and dedication.Lloyd McCoomb, GTAA President and CEO, presented areport from management. Mr. McCoomb credited the strategicplan that was put in place in 2007 for allowing the GTAA to facethe current economic challenges with clear goals and objectives.Because 2008 was the fi rst full year in a decade that the airportwasn’t under construction, it allowed management to turn to thebusiness of running the airport rather than building an airport.2008 was a good year, with a total of 32.3 million peoplepassing through the gates at Toronto Pearson. However, thedownward trend started to show in the fourth quarter of 2008and continues in the first quarter of 2009, with a decline of 6.1per cent from the same time last year. Mr. McCoomb expectstraffic numbers to continue to be down through this year.He also outlined the four part plan that was establishedin response to the economic downturn which has proven tobe a prudent plan during these difficult times. The plan putspriority on finding further reductions in operating costs acrossthe company, as well as cuts in all but the most critical capitalexpenditures. The other facets of the plan saw the introductionof an incentive program to attract new airline traffic to TorontoPearson and the increase in the Airport Improvement Fee from$20 to $25 beginning June 1.“We’ve positioned the GTAA to seize the initiative when theeconomy recovers,” said Mr. McCoomb.After questions and comments from the public, a tour ofthe FESTI facility was offered and guests had the opportunity towitness live fire fighting training in progress.TERM NOTESIn May, the GTAA announced that it had completed anissue of $300 million, 10-year Medium Term Notes. TheNotes carry a fixed rate coupon of 5.96 per cent andmature on November 20, 2019. The issue was oversubscribedwith 63 institutional investors participating. Proceeds of theoffering will be used to fund future capital expenditures anddebt repayments and to fund required reserve funds.The successful offering was distributed by a syndicateled by BMO Capital Markets and Scotia Capital Inc., andincluded CIBC World Markets Inc., National Bank FinancialInc., RBC Dominion Securities Inc. and TD Securities Inc.Toronto Pearson Today Second Quarter 2009 15

SHOP DINEandAn exploration in taste and shopping at Toronto Pearson.EUROBAREven if you’re not leaving Toronto Pearson for a Europeangetaway, you can still start or end your journey with trueEuropean fl avour.Eurobar is the newest arrival to Toronto Pearson and theGTAA concessions program, bringing a fresh new look andconcept to Terminal 3.Opened for business on July 2, Eurobar, which is owned andoperated by SSP Canada (the Canadian division of SSP America,a leading operator of food and beverage brands in travel locationsworldwide) embraces the European café philosophy with aninviting, modern style.The clean design of the bar complements the surroundingarchitecture of the terminal. The main tower is emphasized bythe translucent and glowing blue panels, frosted just enough tolet the internal lighting push through for a bit of texture. Theglowing blue panels are balanced by the complementary orangehue and matte fi nish of the accent panels and custom builtseating. Meanwhile, a soft white layer cuts through the entirespace at waist height and is floating on a foundation of reflectiveblack glass tile. The long side of the bar is dressed with a seriesof white mesh awnings and modern white pendants rigged fromrods, pulleys, and cables to offset the open crispness of thespace.Simplicity and European flare is carried into the extensivemenu, which features a selection of artisan breads, paninis,wraps, specialty coffees, fine wines and pastries.“It’s casual fine dining at the airport,” says SivapragasamThananjayan, SSP Senior Manager, Terminal 3. “The space ismodern and bright and the food is refined but simple. You canhave a glass of wine or beer at the bar, or a coffee or cappuccinoat a table. It’s accessible to everyone.”Those in search of breakfast before a flight may chooseto enjoy a Broken Yolk & Bacon Panini or a Chocolate Chip orStrawberry Cream Cheese Muffin. In addition, Eurobar’s lunchand dinner menu is characterized by a variety of artisan breadsfilled with fresh fillings, savoury meats, and creative pairings.Signature items include the Prosciutto with Roasted PepperPanini, the Ham & Brie Baguette and the Portobello Panini.The Chicken Caesar wrap is also a best seller. All sandwichesare served with a fresh salad garnish and chips topped with asignature seasoning. And while the quality of food is premium,the prices are affordable with meals ranging from $5.99 to $8.99.An assortment of specialty cocktails, and bottled and draft beersare also available.Eurobar captures the essence of a European style caféeffortlessly, providing the perfect oasis for anyone travellingthrough, dropping off or picking up a loved one at Toronto Pearson.The next time you’re in Terminal 3 and craving something simple,yet sophisticated, let Eurobar be your stop. It is open from 11a.m. to 10 p.m. daily, and located pre-security on the DeparturesLevel near the International check-in counters.From left: Nothing says Europe more than a fancy cappuccino; Upscale at the airport – the Euro-style bar; One of Eurobar’s signature dishes – Prosciutto and Roasted Red Pepper Panini with seasoned chips.16 Toronto Pearson Today Second Quarter 2009

ART EXHIBITIONSandBecause there’s plenty to take in before and after your flight.CARVING THE CURTAINTwo hundred and thirty-eight model aircraft hang inGallery 120, across from Gate 120 in the domesticdepartures area of Terminal 1. Ottawa artist FrankShebageget, a member of the Ojibway nation and originallyfrom northern Ontario, has created numerous installations ofthese basswood models of the deHavilland Beaver fl oat planeat galleries across Canada. Curtain of Beavers was createdspecifi cally for Terminal 1.The Beaver was put into production in 1947, and is stillone of Canada’s most successful and long-lived designs. ForShebageget, the plane is both a highly recognizable pieceof Canadiana, and also a vital part of Native culture. Theycontinue to provide transportation to and from remote Aboriginalcommunities, and they symbolize changes in Aboriginal socialstructure and economics brought on by this connection withoutside communities. The installation takes the shape of acurtain, spanning west to east, and symbolizing exploration intothe Canadian north.Frank Shebageget explains that the conceptual backgroundof this installation is a combination of references to Canada’saviation history, the colonial policies on northern Aboriginaldevelopment, and the personal and community narratives fromNative communities. This conceptual framework speaks to boththe historical and contemporary relevance of these planes toboth Native and non-Native identity in Canada.This installation is presented as part of Planet IndigenUs, amultidisciplinary arts festival that explores Indigenous culturesthrough its artists. The festival is organized by HarbourfrontCentre and Woodland Cultural Centre. For more information, visitwww.harbourfrontcentre.com/planetindigenus.THE ART OFSOCIAL RESPONSIBILTYAnew exhibition in three exhibition spaces in U.S.and International Departures areas brings togetherinnovative Canadian examples of socially responsibledesign, by both student and professional designers.Socially responsible design, whether focused on theindividual or wider society, moves beyond economic andconsumerist considerations to embrace ethical, emotional andhumanitarian values. For the designer, it can mean developingproducts made from sustainable materials. It can mean designingproducts that encourage lower consumption of resources likewater and electricity. It can also mean creating products for usein the developing world which contribute to improved quality oflife and are locally appropriate. For example, sending bicycles toremote areas in Africa is only helpful if the bikes can be repairedeasily by the users, with locally available parts.The consumer participates in the process by making informeddecisions: choosing sustainable and ethically made products,considering carbon footprint associated with the product (buyinglocally, regionally or nationally made products means that theyare not shipped great distances), and asking retailers for productsthat meet these criteria. Reducing consumption of power andresources also makes a difference.Some of the show highlights are:Cista Rainwater Collector, figforty and Moss Sund(Ontario)Why does a rain barrel have to look like a barrel? CISTA (picturedat right) is an elegant and innovative rainwater harvestingconcept designed for urban environments. Water is stored in aflexible olefin bladder within a vertical planted frame, allowingthe conservation of rain water and the increase of green space.The vertical format uses a smaller footprint but has largercapacity than conventional rain barrels, and uses elevation toincrease water pressure.Recycled Paint, Boomerang (Ontario)And the galleries are painted with Boomerang Recycled paint.Boomerang developed their paints and stains to meet the needsof consumers who seek more environmentally responsiblesolutions to home decorating. Their products are made fromunused portions of recovered domestic paint and stain remains.In order to guarantee the quality, they carefully sort and separatethe leftovers that they receive. About 1% of new material isadded to the remains, providing adequate and consistent lusterlevels, viscosity and drying time.MISTING, Christian Sugiharto, Student, OntarioCollege of Art and Design (Ontario)Christian Sugiharto designed prototype for a low flow tap inorder to reduce water consumption in washrooms in public andcommercial buildings. He experimented with an airbrush andcompressor and found that water pumped at a pressure of 80 PSI(pounds per square inch) through a 1/16 or1/32 inch hole provided a comparable handwashing experience to regular taps. Thewater savings are astonishing – a regulartap uses 1 litre of water in 8.6 seconds.The Misting Tap takes more than 7 timesas long to use the same amount of water.The show is organized by Lee Petrie,Curator, Greater Toronto Airports Authority,and Dianne Croteau, ChristopherFerguson and David Green, CanadianCouncil for Socially ResponsibleDesign.Interested in learning more about socially responsibledesign and sustainable living? There are lots of resourcesonline and in print. Here are some good examples:• David R. Berman Do Good Design: How Designers Can• Change the World (2009)• William McDonough and Michael Braungart Cradle toCradle: Remaking the Way We Make Things (2002)• Cynthia E. Smith Design for the Other 90% (2007)• David Suzuki and David R. Boyd David Suzuki’s GreenGuide (2008)• Adria Vasil Ecoholic (2007)Toronto Pearson Today Second Quarter 2009 17

Thanks to you,she only has to worryabout her book report.She hopes to bean astronaut.He hopes to bea teenager.His superherodoesn’t have to weara cape to save a life.Air Canada, through its Kids’ Horizons program, is proud to contribute to the health and well-beingof children and youth in Canada and around the world. Every year millions of Aeroplan® Milesare provided to children requiring medical services not available in their community.You can help us do even more by donating your Aeroplan Miles to Kids’ Horizons.Go to aircanada.com/kids.® Aeroplan is a registered trademark of Aeroplan Limited Partnership18 Toronto Pearson Today Second Quarter 2009AC_Kids_Banner_254mm_wx405mm_h_e.indd 15/29/09 9:43:31 AM

MAKING DREAMSTAKE FLIGHTLeft: Smiles all around as the kids made their way to the planes. Right: Jonas the tiger paid a visit from the Bomanville Zoo.Excitement and anticipation were in the air the morning ofJune 4 at Air Canada’s CD8 hangar as 300 kids awaitedtake off for an adventure of a lifetime. The 20 th annualedition of Air Canada’s Dreams Take Flight to the Magic Kingdomat Walt Disney World Resort in Orlando was set to depart shortlybefore 8 a.m., but the fun started well before takeoff.The single largest group of kids to participate in the fl ightyet, most were up at the crack of dawn, and were sent off bytheir friends and families at a huge party that featured breakfast,puppets, entertainment, celebrities, and even a tiger and monkeyfrom the Bowmanville Zoo.This year’s escorts included musician Jully Black, WWESuperstars Trish Stratus and Mickie James, Leafs great DougGilmour, Walter Gretzky and magician Danny Zzzz.But the kids were defi nitely the stars of the show, as Disney“VolunTears” went around asking for their autographs, makingsure to make every child feel like a celebrity.The excitement grew even more as the hangar doorsopened to reveal AC fl ights 7001 and 7003, nicknamed Minnieand Mickey. Adding to the excitement, fi re trucks gave them awater canon send off as they taxied on the runway.Once in the air, the party continued with a pillow fi ght, toiletroll race down the aisles and a conga line.But the celebrity treatment didn’t end there. Upon arrival inOrlando, the busses were escorted by a 19-unit motorcade ledby the Toronto Police’s motorcycle team, the Winged Wheels,on a clear highway that was closed to other cars all the way tothe park.While it rained throughout the day, the kids’ spirits weresunny as they were given full access to the park from the ridesto food to the shows. The long and eventful day ended aftermidnight, back in Toronto.This was the 20 th anniversary of Dreams Take Flight, whichwas started in 1989 by a group of Air Canada employees in theold Terminal 2. Through bake sales, raffles and deli lunches, theyraised enough money to send 90 children and volunteers to WaltDisney World. In the past 20 years, more than 20,000 terminallyill, disadvantaged or physically or mentally challenged childrenhave had their dreams come true through the program, which fliesout of seven cities in North America and still remains a volunteereffort. All the Air Canada staff volunteer their time, including theflight and maintenance crews, and the GTAA waives the landingfees for the flight from Toronto.For more information about Dreams Take Flight, please visitwww.dreamstakeflight.ca.LUXELOUNGEOn June 17, Skycharter proudly unveiled its newlyrenovated boutique FBO lounge located at TorontoPearson’s North Field. The lounge, which was underconstruction for just about five months, is the most privateFBO on the field and offers both crew and passengers modernyet comfortable surroundings.Crew will enjoy the second-floor, loft-style lounge thatoffers a fantastic view of the runway, while passengers enjoyour comfortable main floor lounge with direct ramp access.Skycharter also renovated the adjoining hangar (8A) toinclude new metal-clad sliding doors and repainted interior.Sadly, the founder and president of Skycharter for morethan 40 years, Mr. Irving O. Shoichet, passed away before therenovation was completed.His son and new President, Richard Shoichet, is proud tocontinue his legacy by offering business travellers the highestlevels of service.Skycharter Limited provides FBO, Charter, Maintenanceand Aircraft Management Services. For more information,please visit www.Skycharter.ca.AS SEEN ATTORONTO PEARSONEvery issue of Toronto Pearson Todayfeatures a selection of photographs taken by ourreaders. If you think you’ve taken a good pictureat Toronto Pearson, we’d like to see it.To have your photos appear in this publication,they must meet the following criteria:• They must have been taken by the personsubmitting the photo(s). Photographs copywrittento someone other than the person submitting thephoto(s) will not be printed.• The photo(s) must have some relation toToronto Pearson, such as a terminal or an aircrafton or near airport property.• Digital photographs should be technically sound.A resolution of 300 dpi at 4” x 6” is preferred. Photoswill be reviewed for technical specificationson a case-by-case basis.Continuing with the A380 excitement,here are some photos sent in by snaphappyobservers.The photo at left was sent in by Joe Gortnaras the A380 made its final approach. Thephoto at right was sent in by Chris Curd of thewater salute as the A380 approached the gate.And we turned the tables on YYZ Airport Watch(centre) at the CDF.Digital images can be e-mailed topublication@GTAA.com. Address prints to:Greater Toronto Airports AuthorityToronto Pearson International Airport,P.O. Box 6031, 3111 Convair Drive,Toronto AMF, Ontario, L5P 1B2.Mark the envelope to the attention of Corporate Affairsand Communications — Jason Ritchie.Prints will be returned only upon request.Toronto Pearson Today Second Quarter 2009 19

10%Cert no. SW-COC-1383Publications Mail Agreement No.40930520Return undeliverable Canadian addresses to:Greater Toronto Airports AuthorityToronto Pearson International AirportP.O. Box 6031, 3111 Convair DriveToronto AMF, OntarioL5P 1B220 Toronto Pearson Today Second Quarter 2009