Community Care Common Standards Guide - Department of Health ...

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COMMUNITY CARE COMMON STANDARDS | SELF ASSESSMENTTOOLExpected Outcome 1.4: Community Understanding and EngagementThe service provider understands and engages with the community in which it operatesand reflects this in service planning and development.Practices and ProcessesService providers will need to consider the following practices and processes in preparing their responsesto the self-assessment questions below:• Monitoring the profile and needs of the community in which the service operates and applying thisinformation to the planning and development of services• Meeting the needs of people most in need of services, who are most disadvantaged and who havelimited access to services due to cultural and linguistic barriers or special needs such as sensory lossesor dementia• Responding to changing community needs, within contractual obligations and service/fundingagreements• Liaising with funding bodies through funding applications to adjust the scope of services to meetchanging community needs and contractual requirements• Engaging service users, including special-needs groups and the community, in service development andmanagement• Working in collaboration with other community partners to meet the needs of identified groups withinthe community• Documented policies and procedures for these practices and processes.Self-assessment QuestionsWhat practices and processes do you have in place to meet this expected outcome?•COMMUNITY CARE COMMON STANDARDS GUIDE – SELF-ASSESSMENT TOOL Page | 10
COMMUNITY CARE COMMON STANDARDS | SELF ASSESSMENTTOOLWhat results have you achieved that demonstrate you are meeting this expected outcome?•What plans, if any, do you have for improvement in this area?•Please TICK your organisation’s rating against this expected outcome.Self-assessment against EO 1.4: Community Understanding andEngagementNot met Met COMMUNITY CARE COMMON STANDARDS GUIDE – SELF-ASSESSMENT TOOL Page | 11
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OVERVIEW OF THE GUIDE SECTION 11. O
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OVERVIEW OF THE GUIDE SECTION 1Curr
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THE QUALITY REVIEW PROCESS SECTION
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THE COMMUNITY CARE COMMON STANDARDS
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STANDARD 1: EFFECTIVE MANAGEMENTEO
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STANDARD 2: APPROPRIATE ACCESS AND
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STANDARD 3: SERVICE USER RIGHTS AND
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RESULTS AND PERFORMANCE MEASURES SE
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OTHER INFORMATION AND RESOURCES SEC
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OTHER INFORMATION AND RESOURCES SEC
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COMMUNITY CARE COMMON STANDARDS GUI
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PART 3: CONDUCTING THE ON-SITE VISI
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COMMUNITY CARE COMMON STANDARDS | I
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Appendix 10:Improvement PlanCOMMUNI
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