Community Care Common Standards Guide - Department of Health ...

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OVERVIEW OF THE GUIDE SECTION 11. OVERVIEW OF THE COMMUNITY CARE COMMONSTANDARDS GUIDEThis section provides background information about accountability requirements related to thecommunity care programs across jurisdictions (Commonwealth, State and Territorygovernments).1.1 PURPOSEThis guide has been developed to assist service providers to prepare and participate in a quality reviewusing the Community Care Common Standards (the Standards) for ensuring quality in community care.The guide is also used by quality reviewers in conducting quality reviews of community care services.Community care includes:• the Home and Community Care (HACC) Program• packaged care programs [Community Aged Care Packages (CACP), Extended Aged Care at Home(EACH) and Extended Aged Care at Home Dementia (EACHD)]• the National Respite for Carers Program (NRCP).1.2 GUIDE CONTENTSThis guide is designed to support service providers in responding to the requirements of the Standardsduring a quality review of their services, and to help them continuously improve. The guide providesinformation in the following areas:• An overview of the applicable programs and jurisdictions• Quality review processes for the Standards• Information on the Standards’ expected outcomes• Examples of results and performance measures• Other information• Appendices (including tools and forms).The Appendices to this guide contain: information for quality reviewers; acronyms and glossary; nationalprogram documents and references; quality review documentation, including the self-assessment tool, anexample of a completed self-assessment tool, the on-site visit schedule, the quality reviewer tool, thequality review report and the improvement plan. These have been included to provide service providerswith the resources they need to participate in the quality review process and an understanding of thedocuments used in the quality review process.1.3 STANDARDS AND EXPECTED OUTCOMES STRUCTUREThe Community Care Common Standards comprise three Standards and 18 expected outcomes relating tothose Standards. Each of the Standards includes a principle that summarises the intent of that Standard,as shown overleaf.COMMUNITY CARE COMMON STANDARDS GUIDE Page | 1
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