Community Care Common Standards Guide - Department of Health ...

COMMUNITY CARE COMMON STANDARDS | EXAMPLE COMPLETEDSELF-ASSESSMENT TOOLExpected Outcome 3.4: AdvocacyEach service user’s (and/or their representative’s) choice of advocate is respected bythe service provider and the service provider will, if required, assist the service user(and/or their representative) to access and advocate.Practices and ProcessesService providers will need to consider the following practices and processes in preparing their responsesto the self-assessment questions below:• Providing service users with information about their right to an advocate of their choice• Providing assistance to service users to access and use an advocate• Staff/volunteers understanding of the role of advocates and being able to work with an advocate• Consideration of special-needs groups• Documented policies and procedures for these practices and processes.Self-assessment QuestionsWhat practices and processes do you have in place to meet this expected outcome?• Our service information brochure and assessment process details in both written and verbal format what anadvocate is, where service users can access advocates and how to access an advocate.• Our policies and procedures outline this information for our staff.• Staff are provided with information regarding advocates at orientation training.What results have you achieved that demonstrate you are meeting this expected outcome?• Brochure was updated in July 2010.• Policies and procedures were updated in July 2010.• The service user survey in November 2009 demonstrated that 88% of service users were aware of where to accessan advocate.What plans, if any, do you have for improvement in this area?• We are planning a service user/carer survey for June 2011 that will include an assessment of staff familiarity withadvocates and how to access them.Please TICK your organisation’s rating against this expected outcome.Self-assessment against EO 3.4: Advocacy Not met Met COMMUNITY CARE COMMON STANDARDS GUIDE – EXAMPLE COMPLETED SELF-ASSESSMENT TOOL Page | 10