quality standards - Labicom

Return PolicyGoods may not be returned for credit except with Sellers written permission and then only in strict compliance with Seller’sreturn shipment instructions, since most of Seller’s products are classified as Hazardous Materials (HazMats) by the U.S.D.O.T. or Dangerous Goods under the applicable international conventions (ICAO/IATA or IMDG). It is imperative that Buyernot return anything without specific instructions from Seller to prevent Buyer’s violation of applicable laws and regulations.Buyer will at times handle and dispose of goods in accordance with Seller’s instructions, the current Material Safety DataSheet, and all applicable law and government regulations.Buyer has 15 days to notify Seller of any damage or shortage, and 30 days to notify Seller of item ordered incorrectly. If areturn is necessary, a return authorization number (RO#) must be given by the Customer Service Manager, and the item(s)must be returned within 10 days after issuance of the RO#.InformationUnauthorized returns may result in an assessment of a charge to the Buyer, equal to Chem Service’s actual expense inhandling the unauthorized return. In addition, Buyer may incur regulatory or legal sanctions for illegal shipments and willbe held liable by Chem Service for any expenses, including legal fees, fines, or other penalties incurred by Chem Serviceas a result of Buyer’s unauthorized shipment.The restocking fee is 30% or a $10.00 minimum and is decided upon by Seller.Grade Information“STANDARDS GRADE” (S.G.) - Material has been analyzed and assigned a certified purity and valid expiration date.The analysis is traceable by lot number. Minimum purity requirement is 98% for neat materials, except in a few cases whereit is not physically or economically possible (a few of these items may be assigned a purity of “Tech” due to the nature ofthe compound - not to be confused with “Technical Grade”). Acceptable as a standard by various government agencies.“REFERENCE GRADE” (R.G.) - Major component identified. May be technical grade or very high purity. Assigned a lotnumber that can be traced to an analysis.“TECHNICAL GRADE” (TECH) - Commercially produced chemicals, usually containing multiple components that areimpossible to purify. Cannot be analyzed to our satisfaction. No purity is assigned.“NO GRADE” (Unmarked) - Material is 95% or less. No analysis or certified purity available.Products furnished by Chem Service, Inc. are FOR LABORATORY USE ONLY! Our products may NOT BE USED asdrugs, cosmetics, agricultural or pesticidal products, food additives or as household chemicals.Warning - Read your Material Safety Data Sheet before handling or using any chemicals.General InformationExtended Business Hours - Chem Service’s business hours are Monday - Thursday 8:00 AM to 6:00 PM ET and Friday8:00am - 5pm ET for ordering and support of all Chem Service products.Rush Hours - Place any rush order by 4:00 PM. ET and have guaranteed same day shipment of any in-stock ChemService product. With our extensive 16,000 plus inventory of reference materials, Chem Service has the products youneed when you need them.Purity Minimums - Chem Service’s policy is to provide all neat Standards Grade materials that meet the 98% purityminimum. There will be a few exceptions for a small number of compounds where the chemical stability or the nature ofthe compound makes this purity unobtainable or impractical, due to chemical stability, isomer separation, purification,synthesis, cost or other factors, but nearly all Standards Grade materials will ship as 98% or higher purity.Certified Neat Products and Certified Custom Solutions - Our certified in-house neat chemicals are the basis of ourquality custom solutions. We can tailor a product to meet your specification, certification, budget and delivery requirements.Use our Custom Solution & Mixture Request form on page 8.Prices - Are Subject to Change Without Notice. 335