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DRUG REGISTRATION GUIDANCE DOCUMENT (DRGD) - BPFK

DRUG REGISTRATION GUIDANCE DOCUMENT (DRGD) - BPFK

DRUG REGISTRATION GUIDANCE DOCUMENT (DRGD) - BPFK

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Drug Registration Guidance Document (<strong>DRGD</strong>)UPDATESNO.REVISIONSECTION/APPENDIXDETAILSREFERENCE17.2.1 PRODUCT COMPLAINTSa) The product registration holder should notify the NPCBDirector of Pharmaceutical Services of any product qualityrelated problems (with registered products) that the holder isaware of;b) It is also the responsibility of the prescribers, thepharmacists, as well as all other health professionals whocome into contact with the drug to report to NPCB by usingthe NPCB complaint form i.e. <strong>BPFK</strong> 419 / <strong>BPFK</strong> 418.4together with complaint sample (if any).c) All complaints received will be investigated by the NPCB aswell as product registration holder/ manufacturer. It is theresponsibility of the company to determine the appropriatecorrective and preventive action.Guidelines on Good Distribution Practice, Chapter 9.17.2.2 PRODUCT RECALLSa) The decision for recalls of defective or unsafe a productsshall be made when there is or may cause potential risk tothe user of the products. Recalls may be done voluntarily bythe product registration holder or as directed are institutedby the Authority, supported by the Director ofPharmaceutical Services Division, Ministry of HealthMalaysia;National Pharmaceutical Control Bureau (NPCB)First Edition, January 2013 Page | 496

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