2011 CVS Caremark Corporate Social Responsibility Report

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4We are:A pharmacy innovationcompanyOur purpose:Helping people on theirpath to better healthOur strategy:Reinventing pharmacyOur values:InnovationCollaborationCaringIntegrityAccountability2011 Corporate Social Responsibility Report
CVS CAREMARK:A PHARMACY INNOVATION COMPANYThe world of health carehas become complexand hard to navigate formost people. Whatpeople seek is a clearpath to better health toensure a healthy future.As a market leader inpharmacy services andretail medical clinics,CVS Caremark isuniquely positioned toengage patients and plan members in behaviors thatwill improve health outcomes and lower health carecosts. In order to fully realize this potential, we clearlydefined our purpose – helping people on their pathto better health – and sharpened our strategy –reinventing pharmacy. Core to our strategy is a focuson innovation.“Innovation” to us means demonstrating openness,curiosity and creativity in the relentless pursuit ofexcellence. If we are going to make a difference inhelping people on their path to better health, thenwe must provide more relevant, caring, expertguidance, more cost-effective solutions and evenmore convenient access. Simply put, we mustinnovate and do things differently.We are making these changes because we know ourcustomers, clients and patients need a trusted partnerto help them stay healthy. We do this by expandingand empowering the role of the pharmacist. Ourpharmacists don’t just fill prescriptions. In 2011, theycontinued to use the latest technology – and ourcompany’s extensive research and knowledgeof chronic health conditions and medication adherence– to become everyday advocates for the health of ourpatients. This spirit of patient advocacy and ourstrategy of reinventing pharmacy are further strengthenedby the unique services performed by our pharmacistsand our MinuteClinic nurse practitioners, who arelocated together in many of our stores.Our commitment to this reinvention goes beyond thepharmacy and retail health clinic environment. It resultsin a focus on innovation that permeates every aspectof our business and operations, from our policies andprocedures, to our people.It is now standard procedure, for example, to continuallyassess our operational footprint and create moreinnovative, sustainable solutions to address our impacton the environment. We know, for instance, that theenergy used to power our more than 7,300 retailpharmacy locations accounts for the vast majorityof the company’s total energy use and is our mostsignificant environmental impact. So, in 2011, weimplemented various measures aimed at reducingenergy use in our stores without compromising thecustomer experience.We also value openness with our customers,stakeholders and the communities within which we dobusiness. In this report, for the first time, we haveincluded an accounting of our political contributionsand activities. And we are providing an expanded lookat corporate diversity, with new insights on diversityamong our colleagues.Of course, all good ideas start with great people.Whether it’s being more accountable, looking for newways to save energy, or volunteering to support acompany-sponsored charity, our 200,000 colleaguestruly define “who” we are as a corporate citizen.I invite you to read about how we’re helping people ontheir path to better health through our innovative programsand people, some of whom you’ll meet in thisreport. And I invite you to get a real sense of theexciting progress we’re making, in many different ways,every single day.Sincerely,Larry J. MerloPresident and Chief Executive Officer52011 Corporate Social Responsibility Report
Page 3: Table of ContentsA Message from Our
Page 7 and 8: 7COMPANY DATA 2011FINANCIAL HIGHLIG
Page 9 and 10: HELPING PEOPLE ON THEIRPATH TO BETT
Page 11 and 12: through Pharmacy Advisor. More than
Page 13: Expanding Scope of ServicesMinuteCl
Page 17: performance of products once they a
Page 20 and 21: “In early 2012, CVS/pharmacy intr
Page 22 and 23: 22In HR Benefits Communications, ou
Page 24 and 25: 24stay healthy, we do the same for
Page 27: Recognizing and RewardingHard WorkW
Page 31 and 32: 31Peggy Powers, of Walkersville, MD
Page 33 and 34: A COMMITMENT TO DIVERSITY33At CVS C
Page 35 and 36: CVS CaremarkEmployees by Employment
Page 37 and 38: In early 2012, CVS Caremark collabo
Page 39 and 40: CVS Caremark welcomed thousands of
Page 41 and 42: SOCIAL COMMITMENTAND PHILANTHROPY41
Page 43 and 44: 43Constance Brown PhotographyWest R
Page 45 and 46: across the country. All of the artw
Page 47 and 48: Over the years, we have provided ch
Page 49 and 50: 2011 Corporate Social Responsibilit
Page 51 and 52: INNOVATING FORA HEALTHIER ENVIRONME
Page 53 and 54: • Ongoing communication and engag
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founded on the principles of ISO 14
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57Built using local recycled and re
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for fuel efficiency - and reducing
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• Ensuring paper and plastic mate
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2011 Corporate Social Responsibilit
Page 65 and 66:
65Code of ConductThe CVS Caremark C
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patient privacy. CVS Caremark uses
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Where supplier shortcomings are ide
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Board IndependenceAccording to our
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performance, and shareholder return
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association membership dues are upd
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77Based on the assessment and a rev
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GLOBAL REPORTING INITIATIVE (GRI) I
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GLOBAL REPORTING INITIATIVE (GRI) I
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