Charis Grants Limited – understanding energy trust funds

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Warm Home Discount Proposed ModelSlide 20
Summary• BG is helping more than 1.5 million vulnerable customers• We are donating £37m in further support• Getting a better understanding of our customer’s ability to pay• Enhancing our range of outcomes to meet individual circumstances• Using Customer Survey scoring– Listen to feedback and drive changes to our future service provision• Training, training, training and personal development– Making our people even more skilled in what they do• Dedicated help lines for our Partners and to help those who requirespecialist supportSlide 21
Page 1 and 2: Energy Awareness ConferenceChristin
Page 3 and 4: About Us• We employ over 9000 hig
Page 5: Our Commitment to our vulnerable cu
Page 9 and 10: Essentials is our flagship social p
Page 11 and 12: We are donating £37m in further su
Page 13 and 14: … helping our vulnerable and cust
Page 15 and 16: Specialist TeamsThe Gateway into ou
Page 17 and 18: Community ProgrammesHere to help Co
Page 19: Warm Home DiscountEnergy Suppliers

Charis Grants Limited – understanding energy trust funds

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