By: John Senese Vice President, - APICS Cleveland Chapter

Introducing the APICS Customer-Focused Supply Chain
Management Course
The APICS Cleveland chapter is pleased to announce a new, one-day course for professionals in functions
that support the supply chain (for example, sales and marketing, accounting, information technology,
and senior executives).
Customer-Focused Supply Chain Management is a 7 hour class that will provide an insider’s view of
supply chain management. It offers fundamental knowledge of the functions of SCM and is designed
to quickly and effectively educate team members who interact with or support supply chain activities,
helping to increase efficiency and generate ideas for improvements.
After this course, participants can more fully contribute to the cross-functional and interorganizational
processes of a successful supply chain. Further, the class leads participants and others
in their organizations to the APICS Certified Supply Chain Professional (CSCP), Certified in Production
and Inventory Management (CPIM), and other APICS programs.
The course strengthens the entire team and fosters appreciation of a properly structured and managed
supply chain.
Benefits to Participants
Participants in this program will:
� Learn the basic terminology used in SCM and be able to more effectively communicate with
SCM teams.
� Understand the basic elements of SCM and how improvements in processes and communication
can lead to increased overall customer satisfaction and profitability.
� Be more fully integrated as a part of the team supporting the increasingly important SCM
function.
PDM FEE - REMINDER TO SAVE $5.00!
Please note PDM fees. APICS Member $25, Non-member $35, Student Member $10, and Student
Non-Member $15. However, for registrations not on-line, accompanied by a billing to a credit card,
PDM fees will increase by $5 and payable at the door in either cash or a check. Payment at the door
is APICS Member $30, Non-member $40, Student Member $15, and Student Non-Member $20.
Cancellation will still be accepted up to 48 hours before the PDM with a full refund.”
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