Can Rest Easy - CB Networks

http://www.CBNETWORKS.fr - E-Mail: sales@cbnetworks.fr - Tel: 33 (0)1 77 55 03 00Back Up Your RAD NetworkWith Flexible Service PackagesRAD networking solutions are designed and engineered forsmooth installation and uninterrupted service for the life of theproduct. To enhance customer satisfaction, RAD offers serviceand support assistance through a network of more than 250highly professional RAD partners, located in more than 100countries. These partners serve as the immediate point of contactfor all inquiries about installing,configuring and operating RADproducts. They can help youTMchoose a RADcareservice package thatfits your specificrequirements.Benefit from these RADcare featuresSoftware update downloads24-hours, 7-days a week emergencyphone supportExtended hardware warrantyHardware dispatch within the next business dayEngineer dispatch from your local certifiedpartner within 4-8 hours or from RADheadquarters within 2 business days

http://www.CBNETWORKS.fr - E-Mail: sales@cbnetworks.fr - Tel: 33 (0)1 77 55 03 00RADcare Service PackagesRAD customers can benefit from enhanced support services by subscribing to one of the RADcare packagesdescribed below. Service options include download access from the RAD database, and four levels of interactivesupport packages provided by RAD partners and backed by RAD technical support staff at company headquarters.BasicExtendedAdvancedPremiumSoftwareDownloadFAQDatabaseExtendedWarranty8x5PhoneSupport24 x 7PhoneSupportNBDShipmentof SparePartsOn-siteSupportOn-siteSpares1 12 3,4 5 6 7 8Notes:1. Directly from RAD database2. The standard hardware warranty is extended after the expiration ofthe initial term.3. Remote software implementation service via RAD local certifiedpartner.4. Via RAD local certified partner.5. Via RAD local certified partner with 24 x 7 backup from RAD HQ.6. Upon approval by RAD Technical Support or a RAD local certifiedpartner, RAD will ship a spare part from the closest depot to you onthe next business day. Arrival time depends on external factors suchas customs and international shipping.7. Upon approval by RAD Technical Support or a RAD local certifiedpartner, a RAD local certified partner would dispatch a technician foron-site technical support. If the problem is not solved within 2 businessdays, RAD will dispatch a RAD engineer on-site.8. On-site spares are provided on consignment basis,subject to volume limitations.Online eSupport SystemThe RADcare program includes access toRAD's online eSupport center. The simple,user-friendly system is divided into theTechnical Information Center (TIC) and theTechnical Assistance Center (TAC), andoffers the following tools and services:Software downloadsFrequently Asked Questions (FAQs)Technical updatesTrouble ticket entry and tracking (read-onlyaccess to cases opened via RAD localpartners under the customer'saccount/project listing)The RAD name, logo and logotype are registered trademarks ofRAD Data Communications Ltd. RADcare is a trademark ofRAD Data Communications Ltd. ©2005 RAD Data Communications.All rights reserved. Catalog number 802343 Version 9/05.http://www.cbnetworks.frOn-demand ServicesRADcare also offers complementaryprofessional services referred to ason-demand services. These include sitesurveys, product demonstrations, RADviewnetwork management system installation,on-site troubleshooting, on-site installationsupport, on-site training, and commissioning.Contact support@rad.com for more information aboutRADcare 12 avenue packages. des prés78059 St Quentin en YvelinesTel: 33 (0)1 77 55 03 00Fax: 33 (0)1 30 44 11 95E-mail: sales@cbnetworks.frwww.rad.com