Season Ticket Holder Frequently Asked Questions - Tampa Bay ...
Season Ticket Holder Frequently Asked Questions - Tampa Bay ...
Season Ticket Holder Frequently Asked Questions - Tampa Bay ...
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<strong>Season</strong> <strong>Ticket</strong> <strong>Holder</strong> <strong>Frequently</strong> <strong>Asked</strong> <strong>Questions</strong>Where is the McDonald’s Box Office?The McDonald’s Box Office is located off the West Plaza opposite the parking garageand yellow lightning bolts.Where is the Premium Services Client Lounge located?The lounge is located in the McDonalds Box Office to the left next to the elevator.What can I do with my tickets if I can not attend an upcoming game?This benefit is available for Half and Full <strong>Season</strong> <strong>Ticket</strong> <strong>Holder</strong>s. We have an ExchangeGame Program with games to choose from if you know you can not attend an upcominggame. The request must be 72 hours in advance of the game you are exchanging. Theform was included in your <strong>Season</strong> <strong>Ticket</strong> <strong>Holder</strong> package and is also available throughfax or e-mail by calling Premium Services at 813.301.6800 or in the Premium ServicesClient Lounge. You can also donate your tickets to the Lightning Foundation by callingArlynn Haarer at 813.301.6607.As a <strong>Season</strong> <strong>Ticket</strong> <strong>Holder</strong> how do a receive information regarding advanced ticketordering for concerts and events?The notifications regarding upcoming concerts and events are sent out through e-mail andalso posted in our weekly update newsletter. This benefit is available for all accountholders. If your information has changed, or you would like to start receiving eventannouncements, please click here to update your information.What do I do if I forget my tickets to a game?Please come to the Premium Services Client Lounge, located inside the McDonald’s BoxOffice. To reprint tickets, the account holder will need to present a photo I.D. You canalso call Premium Services at 813.301.6800 on your way to the game and have themreprinted and waiting in Will Call for you.Are there any restaurants at the St. Pete Times Forum?Yes, Medallions Restaurant is located at section 201 on the Jeep Club level. IconsLounge also on the Jeep Club level, is a casual dining experience, located at section 204.Shots at Channelside is a sports bar and can be entered from outside on the West Plaza.How do I go about making reservations in Medallions for an upcoming event?To make reservations, please call the restaurant at 813.301.6926.Where can I smoke?100 and 300 level guests should exit through the stair tower at either 126/128 or 328 andgo downstairs and outside onto the plaza. Club level (4 th floor) and 500 level suite guestsshould go to the Budweiser Party Deck at section 214.Where is the nearest ATM?
You can find three ATM’s on the Plaza Level, one at Section 104, 112 and 126. You canfind one at Section 204 on the Club Level and Section 312 on the AFS Terrace Level.You can also find one outside on the West Plaza.Can I leave and re-enter the building during an event?In most cases we have a no re-entry policy, but for emergencies guests should go toGuest Services at Section 101 to have their ticket stamped for re-entry.Where are the Will Call windows?The will call windows are located inside the McDonald’s Box Office at the St. PeteTimes Forum on the right hand side.How do I purchase additional tickets to an upcoming game?You may contact your Account Executive or call Premium Services at 813.301.6800.What is the St. Pete Times Forum’s mailing address?The building address is: St. Pete Times Forum401 Channelside Drive<strong>Tampa</strong>, FL 33602*Please include the department or person you wish to contact.What does my <strong>Season</strong> <strong>Holder</strong> <strong>Ticket</strong> Membership card provide?All the benefits you receive are on the back of your Membership card. MembershipCards vary by the type of <strong>Season</strong> <strong>Ticket</strong> package.How can I get to the lounge once I have entered the building?You can get to the lounge by going down the stair tower at Section 104 or by using theelevators at Section 101 and walking through the Box Office. Any Guest Serviceattendant can assist you with specific directions from your section.How can we contact the Premium Services Department?Premium Services contact information is listed here.Who can purchase an AFS Club/Canon Business Solutions Center generaladmission ticket for a Lightning or Storm game? General Admission tickets areavailable to AFS Club and Canon Business Solutions Center clients.Where is the disabled entrance?The disabled entrance is located off of the West Plaza to the left of the McDonalds BoxOffice.What if we need to change a Will Call name?Please call Premium Services and reference your account number. You will also beasked to verify the information on account and the new will call name you would like thetickets to be left under.Can you purchase individual parking passes for events?
An individual parking pass for events may be purchased through the pre-sale order formor at the McDonalds Box Office windows. Valet is also available for various show, callPremium Services at 813.301.6800 to find out if it is available for a particular show.Does my child need a ticket to enter the building?<strong>Tampa</strong> <strong>Bay</strong> Lightning and <strong>Tampa</strong> <strong>Bay</strong> Storm games do not require a ticket for childrenunder the age of 2 years. Please call Premium Services in regards to events as the agerequirement varies based on the event.
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