Mater Misericordiae Hospital Gladstone - Queensland Centre for ...

Part A: Quality of Interpersonal CareQuality of interpersonal care reflects an overall assessment of the standard of non-clinical care received from the perspective ofthe consumer. While the quality of clinical care is regularly recorded and reported on, the quality of interpersonal care and patientexperience is assessed far less frequently. It is important that aspects of interpersonal care are assessed as these factors areassociated with patient satisfaction and overall engagement with health services (Watson & Gallois, 2007).We have reported on two indicators of the quality of interpersonal care.Indicator 1: How well are women looked after at this facility?The safety and quality of maternity care in Queensland are currently monitored via a number of different mechanisms atorganisational, district, and state-wide levels. Maternity care consumer assessments of the overall standard of interpersonal careare critical to complement existing measures of the safety and quality of maternity care in Queensland.Indicator 2: Would women recommend this facility to a friend?Whether a patient would recommend their care provider, health facility, or treatment, is a reliable and widely used indicator of apositive experience of care (Dodd et al., 2004; Halfon et al., 2004; Murray-Davis et al., 2012). As such, recommending their birthfacility to a friend is a good reflection of how favourably women view their chosen birth facility.11