Mater Misericordiae Hospital Gladstone - Queensland Centre for ...

Indicator 8: Do care providers treat women with kindness and understanding?Gold standard care is defined as women feeling that they were treated with kindness and understanding ‘all of the time’.We asked women how frequently the following statement was reflective of their care: “When I saw care providers during mylabour and birth, they treated me with kindness and understanding.” Women could indicate ‘all of the time’, ‘some of the time’ or‘not at all’.The graph displays the percentages of women who said that their care providers treated them with kindness and understanding‘all of the time’, ‘some of the time’ and ‘not at all’.All of the time Some of the time None of the timeSTATEWIDE PUBLIC83161Biloela Hospital (n=12)928Emerald Hospital (n=29)8317Gladstone Hospital* (n=41)81172Rockhampton Hospital (n=113)68284STATEWIDE PRIVATE9010Mater Misericordiae Hospital Gladstone (n=34)919Mater Misericordiae Hospital Rockhampton (n=110)851410 10 20 30 40 50 60 70 80 90 100Best public hospitals in Queensland:Goondiwindi Hospital 100%Longreach Hospital 100%Mareeba Hospital 100%Best public birth centres in Queensland:Mackay Birth Centre 100%Townsville Birth Centre 100%Best private hospital in Queensland:Mater Mothers’ Private Redland 99%What do women say about their care?“Staff are very helpful and supportive. While also sensitiveto individual needs and privacy”“My midwife…was a joy to have very understandingopen-minded and not at all judgmental. Although I didn'tknow her or meet her previously I felt I knew her. Shewas kind and very on to her job :) and made the wholefamily welcome”“Took way too long to get assistance and one particularmidwife told me my questions about how to wrap my babyweren't important when other women weren't able tobreastfeed properly and had medical issues.”* Denotes a response rate of less than 25%22