Top 50 Emerging Global Outsourcing Cities - Tholons

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Special ReportThe gateway to the global sourcing of IT and BPO services4IrelandIreland has established itself as one of the premier shared servicescenters in the world, delivering value for locators with itsexcellent infrastructure and various shared services expertise (andplatforms). The country has evolved from being a regional supportcenter to becoming a regional hub for shared service centers in thelast decade. Its proximity and affinity to the U.K. (its second-largestclient market) has helped the country establish as a nearshore centerfor many European customers.Business and Technology park, IrelandBrazil 5Brazil is the largest economy in South America and is fast mergingas a major player in the services globalization arena, duein part to its huge technical talent pool and nearshore advantage.Brazil has achieved excellence in Applications Management, InfrastructureManaged Services and security technologies developmentalong with multilingual BPO capabilities. The high concentration ofpost-graduates and PhDs also enhance the county’s attractivenessfor high-value services such as R&D and engineering services outsourcing.As the strongest member of the MERCOSUR, Brazil alsohas a dominant role in the macroeconomics of the region. GSIT and BPO park, BrazilNext 5 Offshore NationsHi-tech nation Canda1CanadaAn interesting characteristic of Canada’s outsourcing industryis evidenced in the fact that despite its relatively higher costscompared to other nearshore destinations south of the U.S., such asMexico and Costa Rica—Canada remains an attractive investmentsite for service providers. This is due to the wide array of outsourcedservices the country provides which includes low-end services incustomer support to high-value shared services centers. However,the country’s niche service continues to be of high-value servicesin FAO, engineering services as well as ITO-related processes in applicationsdevelopment and management, testing and R&D. Severalarea clusters in the country house outsourcing hubs such as Toronto,Halifax, Calgary, Montreal and Vancouver.Montreal, Quebec, Canadauu page 2018 <strong>Global</strong>Services www. globalservicesmedia.com October 2009
The gateway to the global sourcing of IT and BPO servicesSpecial ReportOctober 2009 www. globalservicesmedia.com <strong>Global</strong>Services 19
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Top 50 Emerging Global Outsourcing Cities - Tholons

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