Top 50 Emerging Global Outsourcing Cities - Tholons

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Special ReportThe gateway to the global sourcing of IT and BPO servicesAbout Global ServicesGlobal Services (www.globalservicesmedia.com) is a mediaplatform for the global outsourcing industry.Global Services connects buyers and service providers in theglobal IT services and BPO industry. Its portfolio of media optionsincludes online website, events, newsletters, microsites, onlinedirectory (OsourceBook) and custom solutions. Established in Feb.‘06, Global Services is published by CyberMedia (India) Ltd.Established in Feb. ‘06, Global Services is published byCyberMedia (India) Limited, South Asia’s largest specialty mediaand media services company. CyberMedia is engaged in publishing(with 15 publications dedicated to myriad tech areas, such asinfotech, telecom, consumer electronics, and biotech), marketresearch, content outsourcing, gaming and media education.Global Services TeamE. Abraham Mathew, President, CyberMedia,abrahamm@cybermedia.co.inEditorialEd Nair, Editor, ed@cybermedia.co.inImrana Khan, Senior Assistant Editor,imranak@cybermedia.co.inPratibha Verma, Senior Correspondent,pratibhav@cybermedia.co.inDiksha Dutta, Correspondent, dikshad@cybermedia.co.inSales & MarketingSatish Gupta, AVP - Sales and Marketing,satishg@cybermedia.co.inArun M., Manager, Sales (International)arunm@cybermedia.co.inSubhadeep Biswas, Executive - Marketing,subhadeepb@cybermedia.co.inAbout TholonsTholons is a Services Globalization and Investment Advisoryfirm that combines “Best of Breed” consulting experience withdeep execution expertise and investment insights to delivertruly effective services to its clients. Tholons offers a detailedunderstanding of business processes and combines it with practicalhands-on expertise in executing the strategy. Tholons draws uponthe considerable experience of a hand-picked team, which hassuccessfully formulated and executed globalization strategies tounlock value for Global Fortune 1000 companies. Service providersleverage Tholons expertise to optimize their global deliverymodel. Tholons advisors engage with government bodies to buildcompelling strategies for making countries attractive destinationfor outsourcing.Tholons TeamAvinash Vashistha, CEO and GlobalManaging PartnerManuel Ravago, Research DirectorSaugata Sengupta, AnalystLester Bautista, AnalystKaren Tehani San Pedro, MarketResearcherJhoana Mutiangpili, Market Researcher36 GlobalServices www. globalservicesmedia.com October 2009
MONDAY, AUGUST 10, 2009Special ReportThe 2009 Destination Coverage in Global ServicesThe gateway to the global sourcing of IT and BPO servicesMarhabba BPO! Jordan Is Ready to GreetIt looks like another little oasis of IT delivery is building up as the vast sands of Middle Eastblow winds of new market opportunity while the U.S. and Europe are weathering some severestorms. After the likes of Egypt, its now Jordan that joins the club, as it gets all set to woothe outsourcing industry. Here's how— By Pratima H.The Kingdom of yore looks all set to morph into a valleyfor IT and BPO industry.And it won’t be just all about the royal gleam of HashemiteKingdom or awe-inspiring camels, or majestic sand dunes orthe rich Arabic tales anymore. If the new direction bears itsfruits on time, Jordan could soon be within the eyesight ofBPO nomads too.At the Nasscom Summit 2009, foreign delegations of manyhues and shades were seen exploring and selling businessopportunities in the new world order that is shaping up fora post-recession scenario. And rubbing shoulders with thelikes of Ireland, Scotland and Wales, we could see delegatesfrom Jordan too. They were not only prepared enough for astrong competitive pitch, but also had large spoonfuls of thepudding’s proof up their sleeves.Why Jordan?“It’s a great gateway to the Middle East (ME), the nextgoldmine of opportunity for IT and BPO industry,” offersKinan A. Jaradat, Enhanced Productivity Component OutsourcingSector Lead from Jordan.“The ME is no doubt an emerging market and while mostGulf countries lack human resources to cater to the newtechnology needs springing up here. This puts Jordan in aunique position of advantage.” With a teeming population ofsix million, of which about 50 to 60 percent fall in the lessthan 25 years of age demographics and have skills to match,there could be a strong argument here.And from its vantage point, being a region that has beenstable since the 1960s, gives Jordan another unique territoryin a geography, which though promising, has been punctuatedwith geo-political tensions. “We are not impacted fromwhat happens in the surrounding regions and have alwaysbeen stable, which is a good consideration point from a businessperspective,” Jaradat reasons.Jordan Valley TechnologyOctober 2009 www. globalservicesmedia.com GlobalServices 37
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Top 50 Emerging Global Outsourcing Cities - Tholons

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