The Leadership Journey: Chart Your Course - Child Life Council

Kouzes &Posner PracticesK&PCommitmentsK&P Action PointsJohn MaxwellIndispensable QualitiesEncouraging the HeartFocus on clear standardsExpect the bestPay attentionPersonalize recognition, notpretentious ceremoniesMovement long and arduousPeople get exhausted,frustrated, disenchanted;tempted to give upRecognize contributionsSmall victories along the wayValues honoredEncouragement is seriousbusinessHelp people see the benefitsand valueCelebrations, rituals comefrom the heartBuild collective identity,community spirit9. Recognizecontributions byshowingappreciation forindividualexcellence10. Celebratethe values andvictories bycreating a spiritof community.9.1 Be creative about rewards.9.2 Make recognition public.9.3 Provide feedback en route.9.4 Be a Pygmalion.9.5 Foster positive expectations.9.6 Make the recognitionpresentation meaningful.9.7 Find people who are doing thingsright.9.8 Don't be stingy about sayingthank you.10.1 Schedule celebrations.10.2 Install a public "BraggingBoard."10.3 Create a commemorative awardhonoring exemplary actions.10.4 Demonstrate caring by walingaround.10.5 Show passion and compassion.10.6 Be a cheerleader -- YOUR way.10.7 Have fun.10.8 Set the example -- plan acelebration right now.* Generosity – your candle loses nothingwhen it lights another* Listening – to connect with their heart, useyour ears* Security - secure enough in self to givecredit to others; listen to others’ ideas;celebrate others’ victoriesIrrefutable Laws* Law of connection – leaders touch a heartbefore they ask for a handAdapted from:Kouzes, J.M. and Posner, B.Z. (2007) The Leadership ChallengeMaxwell, J. (2007) The 21 Indispensable Qualities of a LeaderMaxwell, J. (2007) The 21 Irrefutable Laws of LeadershipMay 20083