Problem & Pathological Gambling: Signs, Symptoms and Solutions
Problem & Pathological Gambling: Signs, Symptoms and Solutions
Problem & Pathological Gambling: Signs, Symptoms and Solutions
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REAL EXPERIENCES: THE COWBOY
GAMBLING BY STATE 2013Commercial <strong>and</strong> TribalCasinos, Sports Betting &Card Clubs (4)Racetrack, Racinos &Lottery (2)Lottery only (3)Racetrack &Commercial Casinos,Tribal Casinos, Sportsbetting, Card Clubs &Sports Betting (1)Lottery <strong>and</strong> CommercialCasinos, Tribal Casinos,Sports Betting & CardClubs (18)Racetracks <strong>and</strong>Racinos, Lottery, &Commercial Casinos,Tribal Casinos, SportsBetting, Card Clubs (20)None(2)
LAS VEGAS: THE CAPITOL OF CASINOS• Sweating the money: the “post-mob days”• Protection from cheaters or superstition?• 1990s: A Family Town?• A booming industry• Teenage gambling & first experiences• A big win? Turning $0.25 into $100!• Casino marketing (free food <strong>and</strong> cigarettes foreveryone!)• 2000s: The Information Age• Big Corporate, Mergers & Science• Diluted talent
THE NEWBIE MEETSTHE NEWS YEARS’ EVE GUY
POP QUIZ!!!Q: Which state has the highest annual gambling revenues?A: California, with over $7B/year – even more than Nevada!Q: Which state has the most tribal casinos?A: Gotcha – it’s Oklahoma! Does anyone know why???Note(1): Retrieved from 500 Nations website 10/8/12Note(2): Native American casinos only; California, Nevada, etc. have moretotal gambling
GAMBLING IN CALIFORNIA• Lottery, HorseTracks/OTB• Tribal Gaming vs. CardRooms• Unprecedentedgrowth, 1999-2007
LET’S TALK ABOUT “MATH” BABY• What is the House Edge?• What is Hold?• Can casinos be beaten legally?• Advantage Play vs. Cheating• How are comps calculated?• How do dealers make their money?
THE RESTAURANT OWNER
EMPLOYEE FLOW CHARTHierarchy• Leadership (BoD/Tribal/Owner, GM/CEO)• Executive (VP/Director)• Upper (MOD/CSM/Shift Mg/Asst. Shift Mg)• Middle (Shift Sup/Asst Shift Sup)• Entry Level (Sup/Leads)• Line Level• Position• Front of the house (dealer vs. hotel vs. golf)• Back of the house (hr vs. marketing vs. chef)
WHAT IT’S LIKETO WORK IN A CASINO• Atmosphere / Environment• Drugs/alcohol (sometimes in their cars)• Entertainment vs. Hostility• Sweating the money?• Comp systems• Culture• Short-term vs. Long-term• Employee Pride• Attitude towards guests (public vs. private)
RAGS TO RICHES TO RAGS
A DEALER’S OFFICIAL DUTIES• Deal a variety of table or poker games• Accurately track results (won/lost)• Do (often complex) math in their head• Limit to 1 mistake/week (10,000+ decisions)• Provide “exceptional” customer service• Complex yet precise movements withh<strong>and</strong>s, body, while sitting/stooping for longperiods of time
AND THE UNOFFICIAL DUTIES:EMPATHY & ABUSETHE INHERITANCE GUY
AND THE RESULT IS…• “Friends”? Dispassion vs. Compassion• Only see them in the casino (not @ home)• Know about families, friends, etc., but don’t“know” them• Perceived professionalism• Mental compartmentalization• Closing Time! – Cognitive Dissonance• Disassociation from cause-<strong>and</strong>-effect• Decreased value of money (desensitization& “gambling for a living”)
EMPLOYEE GAMBLING(WITH EDUCATED ESTIMATES)• 7 times more likely to develop a problem*• Desensitization• Only see/hear the jackpots• Tipped employees “gamble for a living”• “Win together” / Splits & Doubles / Etc.• Poker dealers “go on play”• <strong>Gambling</strong> partners get tipped better• Employees may return 30% of payroll**• Miss work (“calling in from the poker room”)* Estimates range 5 to 15 times; no definitive studies** Unverified estimate from some casino executives
IMPACT ON LIFESTYLE• Smoking• Sidebar: impact of smoking on gamingrevenue• Shift Work• Negativity / Pain• Drugs?• Strict policies• “Pain, pain go away, come <strong>and</strong> test me someother day”
A “BRAVE” NEW WORLD FORCASINO EMPLOYEES?They want to help, but many casino employees canbe confused, afraid or uncertain as to what they areallowed to do, <strong>and</strong> how best to do it. Still, many oftoday’s casino executives are working to breed newcultures which have a better underst<strong>and</strong>ing of howgambling addiction impacts business.• Addiction Cycle; Hitting “Rock Bottom”• Public Relations/Word of Mouth• Hostility, Other Personality Changes• Employee morale• The “iPhone Example”
THANK YOU FOR ATTENDING!1-800-GAMBLERCalifornia Council on <strong>Problem</strong> <strong>Gambling</strong>: 714-765-5804www.calpg.orgCalifornia Office of <strong>Problem</strong> <strong>Gambling</strong>: 916-327-8611www.problemgambling.ca.gov
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