MTN Shared Hosting - MTN Business

change these maintenance times, where necessary, upon prior notice to the Customer. MTNBusiness also reserves the right to perform emergency maintenance without prior notice.3. Terminationa. Either party may terminate the Service on three (3) months prior written notice to take effect on theexpiry of the relevant Initial Service Term. If the Service is not terminated, it shall thereafterautomatically renew for further one (1) year periods on the anniversary of the Service ActivationDate (the Renewal Term). Similar to the cancellation of the Initial Term, either party may during therenewal periods terminate this Service Agreement at the end of each Renewal Term giving theother party 90 (ninety) days prior written notice. In the case of termination by the Customer, suchnotice to be copied to the local MTN Business Customer Services department.b. Upon the termination of the Service Order and/ or Agreement, the Customer shall makearrangements (at the Customer's own cost) to remove the Customer Equipment from the MTN DataCenter at a time to be agreed with MTN Business (but no later than two (2) months following suchtermination).4. Activation of Servicea. The Service Activation Date shall be (i) the date of delivery of the Ready for Service Notification or,(ii) if earlier, or where no Ready for Service Notification is received by the Customer, the first dateIP packets can be passed between the Space allocated by MTN Business to Customer and theMTN (IP) Network.5. Domain Namea. The Customer is aware of the fact, that in order to register a domain name an agreement betweenthe Customer and the relevant registrar (Network Information Centre - NIC) has to be concluded.The Terms and Conditions of the relevant NIC will apply to such agreement. The Customerauthorises MTN Business to enter into the relevant agreement with the NIC on behalf of theCustomer.6. IP addressesa. If required, MTN Business will assign the Customer a suitable number of IP addresses from MTNBusiness-allocated CIDR ("Classless Internet-Domain Routing") blocks obtained from the relevantregistry. MTN Business will only assign Provider Aggregated addresses (PA-addresses). Allassignments are subject to applicable registry guidelines and policies. All IP addresses must bereturned to MTN Business forthwith upon termination of the Service. Any IP address allocated byMTN Business to Customer remains property of MTN Business and Customer will have a nontransferablelicence to use such addresses. If Customer already has such an IP address area andsuch can be used for the MTN Business connection, no additional registered IP address area shallbe assigned. MTN Business cannot guarantee, however, that other IP address areas previouslyassigned by other Internet providers can be reused for the MTN Business connection as a result ofsuperseding guidelines.7. Accuracy of Customer Informationa. The Customer will provide MTN Business with accurate and up to date information: (i) whencompleting the Service Order; and (ii) when Customer contacts MTN Business to report asuspected fault and is asked a standard set of structured questions. MTN Business shall not beliable for any loss suffered as a result of the Customer's failure to provide accurate information orany relevant facilities, which may lead to a delay in installation or service repair.8. Customer Contenta. Customer, and not MTN Business, has sole and exclusive control over the content residing onCustomer's server(s) (the "Customer Content"). Customer acknowledges and MTN Businessagrees that in the provision of the Services hereunder MTN Business is not provided, either directlyor indirectly, and will not seek access to the Customer Content that would allow MTN Business toexercise any control over the Customer Content.Initials

. The Customer will not store any illegal information in the memory space allocated to it by MTNBusiness in the MTN data systems nor engage in any form to criminal services, offered by himselfor third parties or insert hyperlinks to such Internet addresses.c. Customer shall use its best efforts to promptly and thoroughly respond to any notices forwarded toCustomer by MTN Business, including, but not limited to notices that the Customer Content violatesapplicable laws.9. Customer Data and Privacya. Customer acknowledges that MTN Business, its MTN Business Affiliates and agents, will, by virtueof the provision of Services, come into possession of information and data regarding Customer, itsemployees and authorised users of Customer.b. This information and data ("Protected Data") shall include, but not be limited to Customer data(such as Customer names and addresses), traffic, usage or billing data (such as the originating anddestination numbers and IP addresses, date, time and duration of voice or data transmissions, andother data necessary for the establishment, billing or maintenance of the transmission), datacontaining personal information of Customer, its employees or authorised users of the Services,and other data provided to or obtained by MTN Business, its MTN Business Affiliates and agents,in connection with the provision of Services.c. Customer acknowledges and agrees that MTN Business, and its MTN Business Affiliates andagents, may use, process and/or transfer Protected Data (including intra-group transfers andtransfers to entities in countries, such as the United States of America, that do not provide statutoryprotections for personal information) as appropriate:i. in connection with provisioning of Services;ii. to incorporate the Protected Data into databases controlled by MTN Business and its MTNBusiness Affiliates, for the purpose of (i) administration, provisioning, billing andreconciliation, (ii) verification of Customer identity and solvency, (iii) maintenance, supportand product development, (iv) fraud detection and prevention, (v) sales, revenue andCustomer analysis and reporting, market and Customer use analysis, including userprofiling, and advertising (it being understood that the Protected Data used for marketingpurposes will not include end user traffic data unless these are anonymous), andtocommunicate to Customer regarding products and services of MTN Business and its MTNBusiness Affiliates by voice, letter, fax or email10. Services and/or features are not available in all countries, and may be procured from in-country provider inselect countries. Please consult your MTN Business representative for service availability.Accepted on behalf of Customer, bySignatureAccepted on behalf of MTN Business, bySignatureNameNameE-MailE-MailInitials

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