Annual Report 2011 - SuperFacts.com

Back to contentsQuestions about yoursuperannuation?Ask your Fund administratorThe Fund administratorLutheran SuperGPO Box 4303, Melbourne Vic 3001Phone: 1800 635 796Fax: (03) 9245 5827Or contact us online at www.lutheransuper.com.auEnquiries and complaintsIf you have a question about your superannuation orwant more information about the Fund, please contactthe Fund administrator. Most queries can be sorted outover the phone.However, if your query is not resolved to yoursatisfaction, you can contact the Enquiries andComplaints Officer:Enquiries and Complaints OfficerLutheran Super197 Archer Street,North Adelaide SA 5006Phone: (08) 8267 7300Fax: (08) 8267 7310The matter will be investigated by the Enquiriesand Complaints Officer and, where necessary, theComplaints Committee on behalf of the Trustee. You willbe advised of the Trustee’s decision as soon as possibleand within 90 days, or within 30 days of the Trustee’sdecision, whichever is earlier. Sometimes further time isrequired for complicated matters. If we need more timewe will let you know. Please remember to include anaddress to which the response can be mailed.If you have a complaint and you are not satisfied withthe response, or the matter can’t be resolved, youmay be able to refer the matter to the SuperannuationComplaints Tribunal (SCT). The SCT is an independentgovernment body which is set up to help resolvedisputes between super funds and their members. Anycomplaints must be lodged with the Tribunal withincertain time limits.For more information you can contact the SCT on1300 884 114 or write to:Superannuation Complaints TribunalLocked Bag 3060,GPO Melbourne Victoria 3001Email: info@sct.gov.auMonitoring enquiriesThe Trustee may, at its discretion, monitor or recordenquiries or transactions made by telephone. This isdone for reasons of accuracy, security and service.Extra information availableAs a member of Lutheran Super, you should alreadyhave a member booklet or Product DisclosureStatement containing detailed information about yourbenefits and some of the important rules governingthe Fund. You also receive an annual benefit statementsetting out important personal information about yourbenefits in the Fund.Any member of the Fund may request to see certaindocuments associated with the operation of the Fund.The documents available to members include:• the Trust Deed that governs the Fund• the Investment Policy Statement• the Fund’s Privacy Policy• audited financial statements• current Product Disclosure Statement.• extracts from the latest actuarial reviewIf you would like to see any of these documents orneed further information, please contact the Helplineon 1800 635 796.Lutheran Super Annual Report 201127