North edition - Nottingham City Homes

14 News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood 15Best GardenCompetitionThe annual best garden competition has been held in Nottingham for over 75years and recognises the genuine pride taken by many of you in looking afteryour gardens. We are now looking for entries for our 2010 competition that wewant to make bigger and better than ever!There are a wide range of categories that youcan enter:Houses / bungalows– divided into 36 area / estate categoriesBalcony / container / window box display– for residents of flats and maisonettes withouttheir own gardenSheltered housing complex– for residents in sheltered housing workingtogether on their communal gardenCommunity garden– for groups working on a garden togetherVegetable garden– for the keen vegetable growerYoung person’s garden– to encourage young gardeners aged 25 yearsand underDisabled person’s garden– for the best garden designed by a gardenerwith a disability.To enter you simply have to live on one of ourestates. You can be a tenant or a home-owner.If you take pride in your garden, or know aneighbour who does, we’d love to hear from youand encourage you to enter. Judging will takeplace in July and if your garden is chosen as a topthree winner, you’ll receive a cash prize. If you winCompetition timeThis month we are giving away a Microwave!To be in a chance of winning, simply answer thefollowing question:What is the name of the recent operation bythe police that Nottingham City Homes wereinvolved in tackling anti-social behaviour onour estates?To enter by text simply type: NCH, followed byyour answer, name and address. Text to 60066 (allentries are charged at standard network rates)*.Alternatively, send your entries (with yourname and telephone number) to:The Communications and Marketing Team,14 Hounds Gate, Nottingham, NG1 7BA*Deadline for receipt of entries is Friday 28 May2010. Good luck! *Only one entry per personyour category, you will be invited to our awardsceremony held in the autumn and you’ll get tokeep one of our prestigious trophies for the year.Entry forms are available now. If you’d like to enteror want to find out more, call the Communicationsand Marketing team on 0115 915 7419 or emailmarketing@nottinghamcityhomes.org.ukWe have a winner!We had more than 40 correct answers for ourcompetition in issue 30. Congratulations go toour lucky winner Mr Roy Young from Radford(pictured) who won a Cookworks Signaturetoaster and kettle.We asked:What is the nameof the NottinghamCity Homes forumfor disabled tenantsand leaseholders?The correct answerwas The Homes 4Us Forum.2010GoodneighbourCompetition 2010Do you have agood neighbour?It’s true, everybody really does needgood neighbours!At Nottingham City Homes we often hear aboutthose special people who live on your estatesthat go the extra mile to help and support thepeople they live close too.They may help with the shopping or look afteryour home when you’re away. They might helpyou in the garden or lend a hand with the DIYaround your home. They may have been therefor you at a time of need and be a true friend.Whatever the reason, neighbours like these areworth their weight in gold!If you or your neighbours are Nottingham CityHomes tenants or live on one of our estates,why not nominate them for the GoodNeighbour Award?Last year’s winner was Anita Mann (picturedsecond left) for being a good neighbour toAnna Shephard (pictured second right). Annanominated Anita for all the support she givesher. She’s known as the life and soul of theneighbourhood – being trusted to collectparcels when neighbours are out, checking onelderly neighbours and giving ice creams to thechildren in the summer!If you know somebody like Anita then we’dlove to hear from you. Application forms areavailable from the end of May. To request aform, call the Communications and Marketingteam on 0115 915 7419 or emailmarketing@nottinghamcityhomes.org.ukOur service standards performance...At Nottingham City Homes, making sure we always aimfor excellence is a key priority for our employees in everyservice we deliver.Performance IndicatorKEY1st April 2009 to 31st March 2010Number of lettable empty properties 382 276 300Average time taken to re-let emptyproperties (days)Tenant satisfaction with the newtenant service (score out of 10)The % of complaints responded towithin 5 working daysThe % of enquiries responded towithin 5 working daysThe percentage of calls answeredin the Rents Call CentreThe % of all emergency repairscompleted on target (3 Days)The % of all non urgent repairscompleted on target (15 Days)Days taken to complete nonurgent repairsCustomer satisfaction with theresponsive repairs service (score out of 10)The % of council homes that do notmeet the decent homes standardOur service standards tell you about the level of service that you canexpect from us. They are based on a number of key services (suchas rents, lettings, repairs and customer care), which we monitor ourperformance against.49 38.4 357.50 7.05 897.4% 96.4% 97%91.6% 95.5% 97%75.9% 76.3% 80%99.2% 99.2% 98%91.3% 94.4% 97%13.76 8.81 107.94 8.10 832.9% 32.5% 32%The % of rent and rent arrears collected 96.87% 97.64% 97.0%The % of rent and rent arrears collected(of rent due during 2009-10).Number of estate assessments meetingminimum two star tenant inspector ratingNumber of estate assessments meetingthree star tenant inspector ratingARE WE GETTING BETTER?Performance has improved since 08/09Performance has remained the same orhas dipped marginally since 08/09Performance has deteriorated since 08/09KEYPerformance Performance Target Are we Are we2008/09 2010 2009/10 on target? getting better?100.29% 100.53% 100.40%37 40 3724 24 26ARE WE MEETING OUR TARGETS?Meeting or exceeding our targetMarginally below targetSignificantly below targetThis table explains how we’veperformed from April up until theend of March 2010.