Local CUG plan in Prepaid services - snea

General Manager (S & M - CM)Sales & Marketing - Consumer Mobility3 rd Floor, New CTS Building16, Greams Road, Chennai – 600 006Phone: 044-28297878 Fax: 044-28297979S&M-CM/169/CUG/2011-12/12 dt at Chennai-6 the 04-07-11Sub:- Introduction of Local CUG Plan in Prepaid services– reg.Ref: C. O 26-24/2010-T&C-CM Circular No. 96/10-11 dt 22-11-10 and 99/10-11 dt 30-11-10W.r. t C.O order under ref., approval of competent authority is hereby conveyed for introduction ofthe new plan Local CUG in Prepaid services with the following tariff , in TN LSA. The plan is implementedw.e.f 06-07-11.slno Description PrepaidCUG plan IGrp size(3-25)1. Main Plans eligible toform CUG1p/sec(Vinadispecial)PrepaidCUG plan IGrp size(3-25)@49p/minspecialPrepaidCUG plan IIGrp size(26&Above )1p/sec(VinadiPrepaid CUGplan IIGrp size(26&Above )@49p/minspecialspecial)2. Main Plan validity 270 days 270 days 270 days 270 days3 SIM cost Rs 20/- Rs 20/- Rs 20/- Rs 20/-4 FRC Rs.42/- Rs. 48/- Rs 42/- Rs.48/-5 Topup Rs.110/- Rs.110/ Rs.110/- Rs.110/6 Starter Pack (3+4+5) forNEW customers to formCUGRs.172- Rs.178/- Rs.172/- Rs.178/-7 FreeUsage offered with FRCs for the new customers and are to be consumed within amonth from the date of activationFree Voice calls30 30 30 30On-Net in RsFree Voice calls20 20 20 20Off-Net in RsFree Data usage in MB 50 50 50 50Free P2P SMS in 250 250 250 250nos.LocalFree P2P SMS in nos.STD 250 250 250 2508 CUG validity Max. of 30/31days or till the end of the calender monthirrespective of day of CUG formation.9 GP1after expiry of main 15 days 15 days 15 days 15 daysplan validity10 GP2 after expiry of GP1 165 days 165 days 165 days 165 days11 Rent for the month (whole Rs.80/- Rs 80/- Rs.60/- Rs 60/-/part )12 Voice call tariff within FREE FREE FREE FREECUG13 SMS within CUG As per plan As per plan As per plan As per plan14 Tariff VOICE/SMS/GPRS( outside CUG)anywhereAs per plan As per plan As per plan As per plan15 Roaming charges As per plan As per plan As per plan As per plan16 Friends & Family As per plan As per plan As per plan As per plan17 Recharge coupons/topup As per plan As per plan As per plan As per plan

General Manager (S & M - CM)Sales & Marketing - Consumer Mobility3 rd Floor, New CTS Building16, Greams Road, Chennai – 600 006Phone: 044-28297878 Fax: 044-2829797918 Booster Voice/GPRS/SMSAll areallowedAll areallowedAll areallowedAll areallowed19 Migration to other plans Not allowed Not allowed Not allowed Not allowedActivation procedure for New CUG creation:1. The request from individual customers should be received by CSR for New Group creation andaddition of old /New nos in the group. The necessary SIM, FRC, TOPUP amount are to be collectedby the CSR without fail for new customers. All existing commercial formalities with respect to SIMare to be adhered to along with CAF entry by CSC .2. The group of customers of Govt./PSU/Private/Corporate organasations/ schools/ Hospitals/etc., etc.,may be advised to come through EB Cell of SSA and any CSC in SSA, as desired by the EB Cellwill be authorised by Sancharsoft for the New CUG group creation. Range of numbers for thesenew customers for creation of CUG group will be allotted by DE, Commercial, Coimbatore onreceipt of letter from EB Cell, SSA and the numbers will be made available in the CSR throughSancharsoft.3. In case of above said New customers, normal procedure of activation in Sancharsoft like Virgin SimRs.20/- and FRC Rs.42/- for Vinadi spl and Rs.48/- for all @49spl should be made. The initial talkvalue the new customer gets on activation = TU110-10.3% S.Tax- CUG rent (Rs80 or Rs60)4. For creation of New CUG Group in Sancharsoft: Go to Prepaid Menu->Prepaid CUG. Under CUGGroup Creation Option, Create the group by entering the details required after getting the requestletter for Group creation in writing from the principle customer who is authorised to enrole thegroup. First, CUG ID will be created in the Sancharsoft. While creating the Group itself thisprinciple customer’s number will be added in the Group.5. For subsequent additions of users in the CUG group, after getting the request , Go to Prepaid Menu->Prepaid CUG. Under CUG user creation, enter the Group ID to which the users are to be added andadd the users.CUG for existing customers:7. Existing customers under different plans will be brought either to vinadi spl or all@49 spl planwith 180 days valitidy, according to their requirement in writing. After obtaining request letterfrom the customer, they can either be added to the existing group or allowed to form a new group.Their FNF will be restricted to TWO and all the STVs availed by the customers will be carriedforward even after forming the grp for that particular customer.8. CUG validity shall be fixed as 30/31days(calendar month based) from the date of enrolment for the allthe customers and the rent of Rs 80 or Rs60 will be deducted upfront only. If sufficient balance incustomer’s account is available, CUG will be provided.

General Manager (S & M - CM)Sales & Marketing - Consumer Mobility3 rd Floor, New CTS Building16, Greams Road, Chennai – 600 006Phone: 044-28297878 Fax: 044-282979799. While in CUG grp, he will enjoy the CUG facilities and also the 1ps/sec(vinadi spl) or all@49 splplan facilities with sufficient balance in his account. If CUG rental failure occurs (due to insufficientbalance in the account) and if his plan validity does not exist, he will be pushed to GP1.Hence , the subscribers may be advised to keep his main plan validity intact always withsufficient balance for CUG rent deduction.If any of the group member is not having sufficient balance in his account, for advance rent for thatmonth, system will wait for the next 3 consecutive days for at least the amount equal to the rentalcomponent and deduct the amount. If deduction is not possible, the customer group id will beremoved and subs cannot enjoy CUG benefits and subs will be treated like a normal customer in theparent plan ((i.e 1ps/sec(vinadi spl) or all @49spl.10. a) CUG group size shall be checked at the end of the month , by TRY IN off line. Accordingly therent will be deducted , on line, on next day (i.e 1 st day of subsequent month.) The rent componentwill be changed as per the existing group size.b) If a new customer joins the group, after the first day of the calendar month, he will be charged upfrontacc. to the size of the group he has joined..If there is any change in the group size from grp1 to grp2because of his addition, the rent will be deducted for the new customer only as per the changedgroup size. The new grp size CUG rent is applicable for rest of the subs in the group only from thenext calendar month..Note:11. If an ex-member of the CUG group wants to rejoin the group, he may give SMS to 53733, indicatinghis Group ID as given belowCUG CUG ID (in 5digits) .On checking the balance amount, TRY IN will allow him into the group.12. Rent for CUG service will be calendar based irrespective of the enrolling date.13. NO NEGATIVE balance is allowed for these CUG numbers.14. If any member of the CUG is on ROAMING, the roaming charges will as per the plan and no freecalls are allowed within CUG.1. All the customers in a CUG group should be in the same prepaid-plan only; either 1p/sec spl (Vinadi spl)or All@49spl2. All the customers in CUG groups will be intimated through SMS about the facility & monthly deductionof talk value so that sufficient balance of talk value is available for extension on monthly basis.

General Manager (S & M - CM)Sales & Marketing - Consumer Mobility3 rd Floor, New CTS Building16, Greams Road, Chennai – 600 006Phone: 044-28297878 Fax: 044-282979793. The above tariff/procedure are subject to any change/modification as per Corporate Office orders, issuedfrom time to time.(K. R. Aravindavalli)AGM(Marketing-CM)TN Circ le, Chennai-6ToGM (NW-O CM), Trichy -1/ Coimbatore – For information & necessary action please.GM(S&M-CM), Chennai Telephones, Chennai – For information please.GM (F) / Sr. GM (TR) TN Circle, Chennai for information please.DGM/DE In charge IN - Trichy - for necessary action please.DGM (N/W-O)/DE Commercial Coimbatore - For information & necessary action please.Heads of SSAs, -- for kind information and necessary action please.DGM (Sales) & AGM (Sales), Chennai-6 –For information and informing Sales Heads , franchiseemanagers and retail managers and other Channel partners along with commission structure as applicable.DGM (CS), Chennai-6 - For information and informing Call Centre/Customer Service Centre Officialsand ensure uploading the information on the website “tamilnadu.bsnl.co.in” .DGM(S&M-CM)/AGM (Mktg-CM), Chennai Telephones, Chennai – for information & necessary actionplease.