A Special WeddingEventOur new Presidents Ballroom and its adjoining spaces are perfectly suited to host yourjoyous affair, whether you are incorporating the latest wedding trends or employing amore traditional style. Convey a sense of graciousness by having your wedding guestsprogress through multiple party spaces over the course of the celebration. Imagine this:Your elegant ceremony is held on our Presidents Terrace, followed by cocktails and sumptuous“noshes” in the Presidents Gallery. Your guests await your grand entrance in the refinedyet luxurious Presidents Ballroom, where everyone will rave about the outstanding cuisine.Then you conclude your wedding celebration, lingering in the Ballroom for dancing orreturning to the Terrace for a nightcap and stargazing. For assistance planning yourwedding, contact Diane Tighe at 919.490.0999.Spring CalendarMay8 Tuesday Wine Dinner11-13 Fri-Sun <strong>Duke</strong> GraduationWeekend13 Sunday Mother’s DayJune17 Sunday Father’s DayJuly4 Wednesday Independence DayFor more information or to make reservations, contactJennifer Ellis or Bethany Butti at 919.463.6699.© Photo by Marthanna Yater - marthannayater.comAs I write thismessage, I’mhumbled by someof the guestcomments we’vereceived since weunveiled our newand larger <strong>Inn</strong>. Here’s a taste of whatwe received recently: …As professionala staff as I’ve encounteredin any hotel in New York, Berlin,London, L.A. or Paris…Please keepup the outstanding standards andSouthern hospitality you’ve createdand maintain…It is gratifying toknow that you like what you experiencewhen you come to the <strong>Inn</strong>.Taking our service to the next levelhas been and remains our primarygoal, especially now that our facilitycan be utilized by more people and inmore flexible ways. And as we sharedwith you in our cover story, our definitionof service extends beyond ourfacility and out into the communitywhere we live and work.We want to deliver the perfect guestexperience, one you will rememberand one you’d like to repeat. Whenyou visit one of our restaurants, thebar or stay in one of our superiorguest rooms, I hope you will taketime to share your thoughts aboutour service and surroundings. Withyour feedback, we will continue tooffer you, our valued guest, the highestlevel of Southern hospitality.I look forward to hearing from yousoon.Warmest regards,Randy Kolls, General Manager
<strong>Inn</strong> FocusThe Ideal Destinationfor BusinessIn this issue,we shine thespotlight on ournew Directorof ConferenceServices, JonCampbell and ourbusiness center andconferenceconcierge. Threemore not-so-littlereasons why the <strong>Washington</strong> <strong>Duke</strong> <strong>Inn</strong> & <strong>Golf</strong><strong>Club</strong> is the ideal destination for business(and pleasure).■ Jon started with the <strong>Inn</strong> in November,and already he’s at home in our classic andcomfortable surroundings. Before coming tothe <strong>Inn</strong>, Jon had established himself within thehospitality industry as a well-respected meetingplanner and expert in hotel revenue andservice enhancement. He’s worked for JPMorgan and Benchmark Hospitality, the latterwith full-service hotels and conference centersacross the country. When asked what he likesbest about his job at the <strong>Inn</strong>, Jon replies, “It isfilled with people who look forward to comingto work every day because they genuinely enjoytaking care of our guests and making themfeel welcome.”■ When traveling for business it’sessential to stay connected and productive. The<strong>Inn</strong> offers the tools to do just that. Located inour Executive Conference Center wing, theBusiness Center offers business guests complimentary24-hour access to computer, fax, andSome Recent ConferenceCenter Guests■ Genzyme Corporation■ MEDCON SM■ Lucent Technologies■ The Boston Consulting Groupcopier, plus the space to spread out and workwhile on the road. Equally important, you canstay connected with our free wireless Internetaccess throughout the entire hotel. And ifthere’s ever a need for technical assistancewhile using our Business Center, our conferenceconcierge is right around the corner.■ Speaking of which, it’s always nice toknow who to go to for help. That’s why the<strong>Inn</strong> offers conferees their very own conferenceconcierge—or “point person”—within theExecutive Conference Center. Check in withour conference concierge for any generalsecretarial assistance—making copies,sending faxes, delivering messages, andcoordinating package shipping—during yourstay at the <strong>Inn</strong>.“Great job. I cannot expresshow much the group and Ienjoyed the stay at the hotel.I would highly recommendyour hotel to any grouptraveling to your area.”Taking Care of BusinessWhether you are planning a largegathering of industry professionals orarranging meeting space for yourdirectors’ strategic planning process,our sales and conference centerprofessionals can handle all thedetails, from coordinating all yourtransportation needs, accommodationsand meals. Because you workwith one individual from beginningto end of the process, you’ll findthat we’re exceptionally proactivein servicing your account, makingsuggestions that may make your visitgo more smoothly. Contact a memberof our sales team today to beginplanning your next successful event.Meet a member of our dedicatedsales team, Lenore Donaldson. AsNational Sales Manager, Lenore workswith many of our corporate clients,specifically with medical, pharmaceuticaland technology related companies.Working closely with a company’smeeting planner, she determineshow to correctly allocate the <strong>Inn</strong>’sfunction space and accurately pricethe event. Lenore enjoys havingthe Presidents Ballroom and theadditional meeting spaces to hostlarger programs and give our clientsmore options for executing theirmeetings. This is gratifying work forLenore, as she enjoys developingrelationships with each of our clientsand instilling a sense of trust in themeeting planning process. Thank you,Lenore, for your hard work!GENZYME CORPORATION