Business Plan 2011-2013 - York Regional Police

Vision-inspired | Mission-focused | Values-drivenOUR VISIONTo Make a Difference in Our CommunityMISSION STATEMENTWe will ensure our citizens feel safe and secure throughexcellence in policingDEEDS SPEAKMOTTOSHARED VALUESOur PeopleWe foster a work environment of respect, opencommunication, empowerment and inclusivityCommunityWe engage our citizens and are dedicated toproviding quality serviceIntegrityWe are ethical and respectful in all we say and doLeadershipWe are leaders in policing and all lead by exampleAccountabilityWe accept responsibility for our actionsCompetenceWe are committed to excellence, professionalism,learning and innovationTeamworkWe succeed by working together and inpartnership with our communityTable of ContentsMessage from the Chairman of the Police Services Board and Chief of Police 2Regional Municipality of York Police Services Board 3What Our Business Plan Means to You 4Proudly Serving a Growing Region 5York Regional Police at a Glance 6Organizational Chart 7Planning For the Future 8Our Working Environment 10Public Safety and Policing Challenges 10Regional Trends and Demographics 11Local Crime Trends and Challenges 11Listening to Our Citizens 12 – 14Listening to Our Members 15Building on Our Successes 162008-2010 Accomplishments 17Our 2011-2013 Goals and Objectives 18Community Focus 18 – 19Operational Excellence 20 – 22Preferred Place of Employment 23 – 24Superior Quality Service 25 – 26Related Plans and Budget 27Information Technology Plan 27Facilities Management Plan 27Capital Projects Plan 27Budget and Financial Plan 27Budget Forecast 27Bringing the Business Plan to Life 28Plan Implementation and Monitoring 28Measuring our Success 28In Conclusion 28Saying Thank You 28Credits 29p1

Vision-inspired | Mission-focused | Values-drivenA Message from the Chairmanof the Police Services Board andthe Chief of PoliceRegional Municipality of YorkPolice Services BoardWe are pleased to present the 2011-2013 BusinessPlan for York Regional Police. This is our fifth BusinessPlan since adopting our long-term Strategic Plan in 1998.Our new 2011-2013 Business Plan highlights our pastaccomplishments and outlines our policing priorities inserving our communities in the coming years.We developed our 2011-2013 Business Plan throughextensive consultation with you, the residents ofYork Region, our community partners and members ofYork Regional Police. Its goals and strategies are based onthe ideas and feedback that we received. Our planconsiders the needs of the citizens of York Region byensuring that our neighbourhoods, our roads and ourschools remain safe for everyone in the years to come.We also consider the needs of our members in our2011-2013 Business Plan so that they are able to performat their highest level.Regional CouncillorDanny Wheeler, ChairmanRegional Municipality of YorkPolice Services BoardEric Jolliffe, M.O.M., BA, CMM IIIChief of PoliceYork Regional PoliceDanny WheelerRegional Councillor andChairmanBarbara BartlettVice-ChairRegional Council AppointeeBill FischRegional Chairman andChief Executive OfficerMayor Frank ScarpittiRegional Council AppointeeThrough the implementation of this plan, you will see anorganization that is focused on developing effectivestrategies and achieving results. We will strive to inspirecommunity confidence through our professionalism andour commitment to making a difference in ourcommunity.Joanna YuProvincial AppointeeSam HerzogProvincial AppointeeJohn MolyneauxProvincial AppointeeYork Region has the proud distinction of not only being one of Canada’s most diverse communities, but also one of itssafest. We look forward to fulfilling the commitments of our new Business Plan. Thank you for your ongoing supportof our policing efforts to keep York Region safe and secure.p2p3

Vision-inspired | Mission-focused | Values-drivenWhat Our Business Plan Means to YouProudly Serving a Growing RegionOur 2011-2013 Business Plan will allow us to meet ourpolicing challenges and keep our resources aligned toour strategic priorities. The plan will communicate to thepublic and York Regional Police members where theorganization is headed in the future and how it will getthere. It contains goals and objectives that have beengrouped into four key areas that represent ourCornerstones of Success.Taken together, our four cornerstones improve our abilityto deliver police services effectively and efficiently to ourresidents and demonstrate our commitment to our Visionto Make a Difference in Our Community. Thesecornerstones support our shared organizational Values,Code of Ethics, and our Motto Deeds Speak, meaningactions speak louder than words.Highlights of the 2011-2013 York RegionalPolice Business Plan• Increased emphasis on crime prevention• Enhanced traffic safety and enforcement initiatives• Community mobilization and engagement activities• High police visibility and strategic deployment• Ensures high levels of community satisfaction• Supports safe and healthy communities• Ensures our members have a high level of knowledgeand job satisfactionBased on populationprojections, York Region isexpected to grow by anadditional 46 percent, withover 1.5 million residentsby the year 2031. By thattime, York Region willaccount for approximately18.8 percent of the totalGreater Toronto Areapopulation.Local Municipalities:AuroraEast GwillimburyGeorginaKingMarkhamNewmarketRichmond HillVaughanWhitchurch-StouffvilleOUR CORNERSTONES OF SUCCESSCommunityFocusPreferred Placeof EmploymentVision-inspired| Mission-focused | Values-drivenMaking aDifference in OurCommunityDeeds Speak & Code of Professional EthicsOperationalExcellenceSuperiorQuality ServiceThe Regional Municipality of York and its nine municipalities are part of a broader economicregion where over six million people live, work and play. York Region is the fastest growingregion in Ontario and the third fastest growing region in Canada. As of December 31, 2010, thepopulation was approximately 1,060,000 citizens. Our policing jurisdiction consists of 1,756square kilometres of land and 350 square kilometres of Lake Simcoe.p4p5

Vision-inspired | Mission-focused | Values-drivenYork Regional Police at a GlanceYork Regional Police Organizational ChartYork Regional Police proudly serves the communitiesacross York Region through the efforts of our dedicatedpolice officers and civilian members. Our organizationalstructure includes Operations and AdministrativeBranches which oversee District Patrol, Investigative andSupport Services, Information Services, Financial andStaff Services, Community Services and Court Services.York Regional Police delivers core policing servicesincluding Crime Prevention, Emergency Response, LawEnforcement, Public Order Maintenance, and Victims’Assistance. Specialized Investigative and SupportServices include Air Support, Canine, EmergencyPreparedness, Public Order, Search and Rescue, Traffic,Crimes Against Children, Homicide, Sexual Assault,Drugs and Vice, Organized Crime, Major Fraud,High Risk Offenders, Forensic Identification, andAuto/Cargo Theft.Total Authorized Strength (2011)* 1,991Officers 1,461Civilians 530* Subject to Regional Council approvalAverage AgeOfficer 38Recruit 27Officer Diversity 16.0 %Female Officers 17.2 %Officer Length of Service0-9 years 56 %10-19 years 21 %20+ years 23 %Corporate CommunicationsDiversity & Cultural ResourcesHealth & SafetyDeputy ChiefOperations BranchPolice Services BoardChief of PoliceExecutive BranchExecutive OfficerPolice HearingsLegalDeputy ChiefAdministration BranchPlanning & ResearchProfessional StandardsQuality AssurancePatrolCriminal InvestigationsCommunity Oriented ResponseMarineDistrict OperationsInformation ServicesCommunicationsInformation ManagementInformation TechnologyCritical Incident ManagementEmergency SupportOperational SupportTrafficSupport ServicesFinancial ServicesBudget & ControlMaintenance & ProcurementMajor CrimesOrganized CrimeSpecial Investigations & SupportInvestigative ServicesStaff ServicesHuman ResourcesProfessional DevelopmentTraining & EducationHighlights:• On January 1, 1971, fourteen municipal police forces and the York County SecurityPolice were amalgamated to form York Regional Police. York Regional Policecelebrates its 40th Anniversary in 2011.• Our motto, DEEDS SPEAK, is interpreted to mean Actions Speak Louder ThanWords and serves as a bridge between our proud past and our bright future.• In 1971, York Region was comprised of three police districts with 194 officers and 28civilian members serving 166,000 people. Today there are five police districts withover 1,400 police officers and 500 civilian members serving over one million people.• The diversity of York Regional Police officers has increased from six percent in 1999 to16 percent in 2011.• Police officers have been in York Region schools for over 25 years.Integrated Crime AnalysisDuty InspectorsOperational Projects &InvestigationsCommunity ServicesCourt ServicesProperty/Evidence & RecordsRetentionCapital ProjectsCommunity MobilizationCommunity PartnershipsCommunity SupportCourt OperationsCourt Administrationp6p7

Vision-inspired | Mission-focused | Values-drivenPlanning for the FutureLegislative/Regulatory FrameworkThe Police Services Board is required to prepare abusiness plan at least once every three years inaccordance with section 30(1) of Ontario Regulation3/99, Adequacy and Effectiveness of Police Services,made under the Police Services Act.The business plan is required to address the objectives,core business and functions of the police service,including how it will provide adequate and effectivepolice services and must include quantitative andqualitative performance objectives and indicators.Objectives and priorities are generally determined afterconsultation with the Chief of Police in accordance withsection 31(b) of the Act.A Consultative and Integrative ProcessYork Regional Police uses a consultative approach todevelop our plan. Our plan is responsive to a number ofexternal and internal changes around us andincorporates feedback from citizens and leadersthroughout York Region and our members. It addressesthe core business and functions of our police service, andincludes goals and objectives to ensure the delivery ofadequate and effective police services in the next threeyears. The Business Plan is implemented under theleadership of the Executive Command Team and will bemonitored by the Police Services Board.Vision, Mission & ValuesWhat we aspire to be, our purpose andcommon beliefs.Plan Implementation & MonitoringImplementation Teams develop detailedimplementation plans and are responsible forstatus reviews and reporting back to theExecutive Command Team.Environmental ReviewRegional and demographic trends, socialtrends, crime statistics, current and emergingpolicing trends and challenges.Success IndicatorsSuccess indicators are identified foreach objective to demonstratesuccessful completion, along withanticipated timelines.BusinessPlanning CycleConsultationSurveys, focus groups and meetingswith York Region citizens, keystakeholders and our staff.Goals & ObjectivesThe goals provide our overall direction anddesired outcomes. The objectives set out theactions we will take to ensure the goals areaccomplished.Organizational PrioritiesKey areas to focus our efforts over the nextthree years to ensure our core businessfunctions are addressed. They represent ourcornerstones of success.p8p9

Vision-inspired | Mission-focused | Values-drivenOur Working EnvironmentBy identifying broad external factors such as demographic, social and crimetrends, the York Regional Police Business Plan reflects and responds to thegrowth and change in the population we serve. Our goal is to relate demographicand social trends to the provision of services and allocation of resources.The following trends and influences continue to significantly impact the deliveryof police services.Public Safety and Policing Challenges:• Increased fluidity and sophistication of organized criminal activity• Occurrence of drug violations including possession, trafficking, importation/exportation and production• Globalization and impact of world events on local communities• Potential for criminal acts associated with terrorism and radicalization• Increase in technology-related crimes• Proliferation of economic crimes• Threat of natural disasters and infectious diseases• Evolving role and integration of law enforcement and intelligence agencies• Heightened public scrutiny of police servicesHighlights• Police-reported crime in Canadacontinues to decline• Both the severity and the volume ofcrime in Canada has continued todecrease over the past decade• York Region’s Crime Rate continues torank amongst the lowest of the largesteight police services in Canada in allthree categories of Crimes AgainstPersons, Crimes Against Property andTotal Criminal Code Violations• York Region’s Crime Severity Indexscores were significantly lower thanprovincial and national indexes- Statistics Canada and York Regional PoliceStatistics Unit.Regional Trends and Demographics:• Continued high growth rate, urbanization and increased population density• Increased ethnic and cultural diversity of the population• Increased number of seniors and vulnerable residents• Widening income gap between high and low-income households• Increased number of residents who speak non-official languages• Continued growth of residential and commercial buildings• Continued strong growth in employment and number of businessestablishments• Increased traffic volume and enhanced traffic infrastructure• Increased tourism and seasonal visitors• Increased numbers of schools and student enrolmentLocal Crime Trends and Challenges:• Increased number of domestic violence occurrences• Decrease in police-reported property crime rate• Illegal drugs and weapons• Gangs and criminal activity• Sexual exploitation of women and children• Human trafficking and prostitution• Youth crime issues and concerns• Traffic safety and enforcement, including distracted and aggressive driving,dangerous operation and impaired driving• Fraud, identity theft and technology-based crimes• Increased number of reportable motor vehicle collisions• Increased number of bail violationsHighlights• The population of York Region hasincreased by 46.5 percent over the lastten years• Strong population and employmentgrowth is expected to continue• By 2031, approximately 20 percent ofthe total York Region population will becomprised of seniors• Immigration accounted for 60 percentof growth in York Region between 2001and 2006 and will continue to be themain driver of population growth• York Region’s proportion of visibleminority residents ranks fourth inthe country behind Peel, Toronto andVancouver• Significant urban intensification isexpected to occur in Regional and localcentres and corridors• Vaughan, Markham and Whitchurch-Stouffville have experienced the greatestlevels of population growth with themajority of growth continuing to beconcentrated in southern municipalities- Statistics Canada Census Data, York Region Planning& Development Services Department.p10p11

Vision-inspired | Mission-focused | Values-drivenListening to Our Citizens“ I would like to thank all the members of the York Regional Police for all their hard work,dedication and overall good service.”“ Keep up the great work! You are appreciated. There are many of us who are proud ofour communities and how safe they are. York Regional Police plays a huge role in keepingit that way.”“ Thank you so much for taking care of our community.”p12York Regional Police conducted a series of communityconsultation sessions to engage citizens, communityorganizations, partners, and businesses to tell us abouttheir satisfaction with current services and programs;policing and safety issues affecting living and doingbusiness in York Region; needs and priorities for a safecommunity over the next several years; and suggestionsfor addressing the challenges in the coming years.Areas of priority based on communityconsultations:• Greater police visibility, especially on foot and bicyclepatrols• Communication about neighbourhood crime concernsand policing initiatives• More information on crime prevention and safetyinitiatives and programs• Youth issues including gangs, drugs, alcohol use,Internet safety and relationship safety• Enforcement and prevention of property crimes• Officer training, particularly diversity/cultural anddisability concerns• Domestic violence education and awarenessprograms• More presence and programs targeted at theelementary school level• Increasingly diverse communities, including languageand cultural barriers• School issues including bullying, violence and drug use• Partnership opportunities with communityorganizations and service providers• Education and protection for vulnerable persons• Traffic safety enforcement and education• Maintaining working relationships with thecommunity• Increased community input and involvementp13

Vision-inspired | Mission-focused | Values-drivenListening to Our CitizensListening to Our MembersSurveying Our Communities:York Regional Police surveyed the residents of YorkRegion for their opinions on policing and crime in theirneighbourhoods. The 2010 Community Survey wasrandomly distributed to 10,000 households and includedquestions about police performance, policing prioritiesand perceptions of crime.The top policing priorities identified byrespondents are:1 Crimes Against Property2 Traffic Safety3 Crime Prevention Programs4 Guns and Gangs5 Drug Control and EnforcementSurveying Our Businesses:York Regional Police surveyed the businesses ofYork Region for their opinions on policing and crime.The 2009 Business Survey was randomly distributed to5,900 business owners.The top policing priorities identified by businessowners are:1 Increased police visibility especially on foot patrol2 More education and crime prevention programs3 Improved follow-ups to calls for service4 Faster response timesYork Regional Police consults with its members in manyways on an ongoing basis. Information and ideas areexchanged at breakfast meetings with the ExecutiveCommand Team, annual requalification training,leadership and team meetings, focus groups, throughcommittee participation and the suggestion box.All members of York Regional Police were invited toparticipate in a comprehensive 2010 Member Survey.Members were asked to give their feedback in a numberof different areas, including use of resources, programeffectiveness, training and career development, andpriorities for enhancing the workplace.The 2010 Member Survey identified the toppriorities to be:1 Adequate training and development opportunities2 Maintaining a healthy and safe work environment3 Ensuring respect, mutual support and strongemployee moraleOther priorities included:• Employee recognition• Opportunities to provide input• Succession planning• Communication and information sharing• Performance management and supervision• Equitable and effective career development process• Adequate staffing/recruiting and retention• Advancement opportunities• Culture of respect, accountability and teamwork• Efficient work processes• Workforce composition that reflects our communities“York Regional Police is a leader among Ontario services and I am proud to be an employee here.”“York Regional Police is an excellent organization. It is rewarding to work here and I brag abouthow far we have come along since the 70s.”“The opportunity to provide sound feedback is greatly appreciated.”“It would be helpful to receive training on dealing with the new generation of police officers andhow to effectively motivate individuals to perform at their highest level.”p14p15

Vision-inspired | Mission-focused | Values-drivenBuilding on Our SuccessesOver the last three years, York Regional Police has worked to fulfill the commitments of the 2008-2010 Business Plan.Our members have formed partnerships with other police services and community partners to deliver the highestcalibre of services to our citizens. Some of the key achievements are highlighted in the chart on the following page.2008-2010 Accomplishments• Enhanced crime prevention initiatives andpartnerships• Enhanced youth programs• Expanded Mental Health partnerships• Increased support for victims of crime• Reviewed patrol area boundaries to enhancepolice visibility• Developed new and innovative traffic safety programsincluding the nationally recognized impaired drivingprogram “Safe Roads…Your Call”• Citizens Academy conducted inmultiple languages• Established an Integrated Domestic Violence Unit• Created a Bail Management Unit• Participated in multiple joint forces operations andjoint training scenarios• Participated in large scale emergency responseand public order activities• Increased awareness and training related to hatecrime investigations• Enhanced the performance managementframework• Implemented new technologies toincrease efficiency and effectivenessCommunityFocusPreferred Placeof EmploymentMaking aDifference in OurCommunityOperationalExcellenceSuperiorQuality Service• Made enhancements to theRecruiting with a Vision Strategy• Enhanced e-learning initiatives• Respect in the Workplace training delivered• Diversity and cultural awareness trainingprovided• New greening initiatives implemented• Accessible customer service training delivered• Established a Fitness & Wellness Program• Increased communityconsultation and partnerships• Enhanced on-line reporting inmultiple languages• Delivered Victims Assistance Awarenesstraining to all officers• Bias-free Policing Policy implemented• Reviewed and updated Quality Service Standards• Conducted comprehensive Community andBusiness Satisfaction Surveysp16p17

OUR 2011-2013 GOALS AND OBJECTIVESThe information gathered from the Environmental Scan, consultations and surveys, along with input from York Regional Policemembers, was considered in the development of the goals and objectives for the 2011-2013 Business Plan.Community FocusYork Region is one of Canada’s most diverse and rapidly growing municipalities. York Regional Police is committed to partneringwith our citizens to keep our communities a safe place to live, work and play. The strategies in this cornerstone address ourrelationships with the communities we serve.GOAL #1 : ObjectivesSuccess IndicatorsGOAL #2 :ObjectivesSuccess IndicatorsTo developsustainablecommunitysafety and crimepreventionstrategies.1.1 Provide information and tools to ourcitizens about crime prevention.1.2 Mobilize our citizens and communitypartners to engage in crimeprevention efforts.1.3 Implement the Keep York RegionSafe Together Program.1.4 Ensure a coordinated responseto domestic violence throughpartnership building and furtherintegration of complementaryservices.• Crime prevention checklist for community residents developed (Yr 1)• Media partnerships utilized to enhance crime prevention messaging (Yr 1-3)• York Regional Police website and other stakeholder/partner websites andcommunications utilized (Yr 1-3)• Healthy and Safe Workplace education program delivered (Yr 2-3)• “Citizens on Patrol” program established (Yr 2-3)• Auxiliary Officers and volunteers utilized to communicate crimeprevention and safety messages (Yr 1-3)• Partnerships with religious institutions and other community agenciesenhanced (Yr 1-3)• Review and revise the terms of reference for our District CommunityLiaison Committees to incorporate a crime prevention component (Yr 2-3)• The Keep York Region Safe Together on-line reporting for communityconcerns publicized (Yr 1-3)• A notification system to communicate timely emergency messaging andcrime prevention information outside of the organization created (Yr 1-3)• A plan to integrate services within a shared facility with related serviceproviders and agencies developed (Yr 1-3)• Integrated Domestic Violence Unit implemented Region-wide (Yr 1-3)• Domestic violence education and awareness delivered (Yr 1-3)• Personal Safety Unit developed (Yr 1)To supporthealthycommunitiesthat engageyouth and theirfamilies.GOAL #3 :To ensure ourservices areresponsive to theevolving needs of adynamic population.2.1 Evaluate and update the youthstrategy to meet the needs of youngpeople and engage students.2.2 Develop tools and resources forparents and caregivers to promotethe safety of young people.2.3 Work in collaboration with schoolboards and other communitypartners to promote safe schoolsand healthy lifestyle choices.3.1 Enhance education and partnershipinitiatives related to mental healthissues.3.2 Provide information about crimeprevention, safety, and York RegionalPolice services to seniors, personswith disabilities and new residents.• Interaction with at-risk youth increased (Yr 1-3)• Youth Strategy updated (Yr 1-3)• Empowered Student Partnerships program expanded to all secondaryschools and introduce an elementary school version (Yr 2-3)• Participation on school safety teams (Yr 1-3)• Parent education section on the York Regional Police website developed (Yr 1)• Parent Citizen Academy created (Yr 1-2)• Initiatives created with school and parent councils (Yr 1-3)• Enhanced bullying awareness and education (Yr 1-3)• Multi-disciplinary approach to threat assessments in the schools aimed atearly intervention developed (Yr 1-3)• Healthy lifestyles and relationship safety component incorporated intoexisting programs at both the elementary and secondary school levels (Yr 1)• Information to officers and citizens about children’s mental health andrelated resources provided (Yr 1-3)• Children’s Mental Health Awareness Course and related materialsdeveloped (Yr 2-3)• Partnerships with York Region Welcome Centres and Welcome Wagonenhanced (Yr 1-3)• Crime prevention and safety presentations delivered (Yr 1-3)• Volunteers utilized to help deliver crime prevention messages (Yr 1-3)• Increased number of formalized partnerships with related agencies andcommunity organizations (Yr 1-3)• Partnerships developed with York Region and local municipalities todeliver crime prevention and awareness programs (Yr 1-3)3.3 Ensure timely and responsivesupport to victims of crime.• Enhanced interpreter services for victims through the useof technology (Yr 2-3)• Enhanced follow-up program for victims established (Yr 2-3)p18p19

Vision-inspired | Mission-focused | Values-drivenOperational ExcellenceOperational Excellence is critical to the delivery of effective police services. York Regional Police continues to search for waysto develop and utilize the skills of our members and to implement technology. The goals in this cornerstone help to improve ourefficiency and effectiveness as an organization.GOAL #2 :ObjectivesSuccess IndicatorsGOAL #1 :To enhance crimesuppressionactivities and ourability to effectivelyconduct criminalinvestigations.Objectives1.1 Focus our resources to targetexisting crime problems andemerging trends, including:• Robberies and street-level crime• Assaults and domestic violence• Sexual exploitation of womenand children• Property crime and distractionthefts• Technology-related crimes1.2 Develop innovative approaches tocombat serious crime and organizedcrime, including:• Gang and organized criminalactivity• Illegal drugs and weapons• Marihuana grow operations• Human trafficking and prostitution• Cargo theft and stolen vehiclesSuccess Indicators• Crime and clearance rate trends analyzed and reported (Yr 1-3)• Proactive enforcement initiatives developed (Yr 1-3)• Participation in local, provincial and national projects and initiatives (Yr 1-3)• The Community Response Model utilized to determine appropriatecommunication, mobilization and resiliency building strategies forinvestigations (Yr 1-3)• Crime prevention audits conducted (Yr 1-3)• Robbery education and prevention kits distributed (Yr 1-3)• Region-wide Business Watch program established (Yr 1-2)• Partnerships established with property managers and real estate boards (Yr 1-3)• Initiatives, task-force operations, projects and joint forces operationsconducted to detect, disrupt and dismantle organized crime (Yr 1-3)• Participation in policing partnerships that focus on organized crime (Yr 1-3)To promoteroadway safetythrough proactivetraffic educationand enforcement.2.1 Enhance traffic enforcementprograms and initiatives.2.2 Work with key partners andthe community to identify andimplement innovative traffic safetyawareness programs.2.3 Conduct targeted trafficenforcement at locations identifiedthrough traffic pattern analysis,collision analysis and communitygenerated complaints.• Traffic Management Strategy developed and reviewed annually to ensurea focus on:• Aggressive driving• Impaired driving• Distracted driving• Pedestrian and cyclist safety (Yr 1-3)• Platoon and District traffic initiatives developed and linked to the TrafficManagement Strategy (Yr 1-3)• Commercial Motor Vehicle inspections conducted (Yr 1-3)• Community Traffic Safety Council developed (Yr 1)• Consultation and joint initiatives conducted with local, regional,provincial, and federal partners (Yr 1-3)• Traffic safety messages delivered (Yr 1-3)• Traffic management priorities incorporated into District CrimeManagement meetings (Yr 1)• Enhanced partnerships between the Traffic Bureau and York RegionTransportation Services and Infrastructure Planning (Yr 1-3)1.3 Maintain effective large-scaleemergency response capabilities.• The York Region Emergency Plan and Annexes annually reviewed (Yr 1-3)• Analysis of lessons learned and best practices related to large-scaleemergency response conducted (Yr 1-3)• Participation in joint public safety response and public order maintenanceexercises and training (Yr 1-3)1.4 Reinforce throughout theorganization that crime preventionis the responsibility of every YorkRegional Police member.• Keep York Region Safe Together program training developed (Yr 1)• Toolkit developed for officers to promote knowledge of their patrol areas (Yr 2-3)• Crime prevention and engagement activities linked to members’performance and District initiatives (Yr 2-3)p20p21

Vision-inspired | Mission-focused | Values-drivenPreferred Place of EmploymentServing an area as dynamic as York Region requires a skilled and diverse workforce. We are committed to recruiting and retainingthe most skilled members available. To be a Preferred Place of Employment requires an investment in the tools and training ourmembers require. The goals in this cornerstone focus on the health, safety and professional development of our members.GOAL #3 :ObjectivesSuccess IndicatorsGOAL #1 :ObjectivesSuccess IndicatorsTo enhance ourability to gather,analyze andshare informationthat supports anintelligence-ledcrime managementapproach.3.1 Improve internal communication andawareness between Districts andspecialized work units.3.2 Ensure members have easyand timely access to pertinentinformation.• Regional Crime Management approach developed (Yr 2)• Involvement of Community Services personnel in District CrimeManagement team meetings (Yr 1-3)• Training, incorporating crime trends and analysis reviewed andimplemented (Yr 1-3)• Versadex workflow processes reviewed (Yr 1-2)• Functionality of Mobile Workstations reviewed (Yr 1-2)• Complaint Area database and procedures revised (Yr 2-3)• Content, organization and functionality of the York Regional PoliceIntranet reviewed (Yr 1-2)To ensure ourmembers havea high level ofknowledge and jobsatisfaction.1.1 Provide job enrichment, learningand growth opportunities thatstrengthen member skills and corecompetencies.• Career mentoring and career planning resources provided for ourmembers (Yr 1-2)• Job secondment opportunities identified and communicated (Yr 1-3)• Core job competency profiles developed for each position within theorganization (Yr 1-3)• Staff development process information sessions delivered (Yr 1-3)• Level of job satisfaction measured through member surveys (Yr 1-3)• The Skills Development and Learning Plan reviewed, revised andcommunicated (Yr 1-3)• Training, incorporating debriefing and lessons-learned sessions reviewedand implemented (Yr 1-3)GOAL #4 :To deploy humanresources withinYork Regional Policein an effective andefficient manner.4.1 Undertake an organizational reviewof resource allocation and workload.4.2 Develop methods that encourage aflexible response to emerging crimetrends and operational needs.• Staffing Plan reviewed and updated (Yr 1-2)• Patrol Area Review conducted (Yr 1-2)• Organizational Workload Study completed (Yr 1-3)• Internal task force process reviewed (Yr 1-2)• Business Intelligence tools and dashboards to provide real-timemanagement and statistical reporting capabilities implemented (Yr 1-3)• Response times for calls for service monitored and reviewed (Yr 1-3)GOAL #2 :1.2 Provide enhanced leadership trainingto members at all levels of theorganization.1.3 Develop an enhanced civilianorientation program.1.4 Provide new and innovative tools andtechnologies to our members.• New supervisory development program implemented (Yr 1)• Leadership training program implemented (Yr 1)• External learning opportunities reviewed (Yr 1)• New civilian orientation program established (Yr 1)• Electronic manual developed for new civilian members (Yr 1)• Procedures and mandated courses posted on the YRPNet (Yr 1)• Technology Plan annually reviewed, updated and communicated (Yr 1-3)• Technology Committee re-instated (Yr 1)4.3 Develop an enhanced performancemanagement framework.• Annual bureau/unit mandate reviews conducted and work plansdeveloped (Yr 1-3)• Internal performance indicators for each area of the organizationreviewed and revised (Yr 1-3)To enhancesuccession planningand performancemanagement withinYork Regional Police.2.1 Develop a succession managementstrategy.2.2 Establish a coordinated approach tolearning management.• Comprehensive analysis of succession management process conductedand strategy communicated to members (Yr 2-3)• Learning Management System implemented (Yr 1-2)• Training provided for members with respect to the learning managementsystem (Yr 1-2)2.3 Review the performancemanagement and evaluationprocess to ensure it is supportive,participatory and enriching.• A new performance evaluation process developed and implemented (Yr 1)• Training provided for members with respect to the new performanceevaluation process (Yr 1)2.4 Develop an enhanced promotionalprocess.• Enhanced promotional process developed (Yr 1)• Enhanced promotional process communicated to members (Yr 1)• Increased feedback to members after a promotional process has beenconducted (Yr 1)p22p23

Vision-inspired | Mission-focused | Values-drivenSuperior Quality ServiceYork Regional Police is committed to public safety and an improved quality of life for the people of York Region. We listen and respondto the concerns of our citizens. Our members are challenged to provide the highest quality of service to the citizens of York Region inall areas of the organization. The goals in this cornerstone relate to the delivery of superior quality service to our communities.GOAL #1 :ObjectivesSuccess IndicatorsGOAL #3 :To promote apositive and healthywork environment.Objectives3.1 Support the well-being and safety ofour members.3.2 Ensure adequate and wellmaintained facilities.Success Indicators• Health and Wellness webpage developed (Yr 1)• Best practices from other police services and industries evaluated (Yr 1)• Support programs for members in high stress work environmentsimplemented (Yr 1-3)• Injury prevention and awareness education provided (Yr 1-3)• Patrol vehicle ergonomics improved (Yr 1-3)• Participation in a work-life balance study (Yr 1)• The long-term Facilities Management Plan reviewed, revised andcommunicated to our members (Yr 1-2)• Greening initiatives implemented and continually reviewed (Yr 1-3)To provide inclusiveand equitable policeservices.1.1 Advance cultural proficiency andbroaden community knowledge ofour members to meet the needs ofour diverse communities.1.2 Ensure our facilities and services areaccessible to all citizens.• Inclusivity Strategy developed and annually updated (Yr 1-3)• Enhanced ethno-cultural awareness and communication/conflictmanagement training provided for members (Yr 1-3)• Enhanced engagement of members in diversity initiatives (Yr 1-3)• Diligent hate crime monitoring and investigation maintained with specificcrime prevention tools developed (Yr 1-3)• Annual Accessibility Plan developed (Yr 1-3)• Compliance with Accessibility for Ontarians with Disabilities Act (AODA)regulations and standards (Yr 1-3)• Ongoing training provided to our members related to AODA regulations (Yr 1-3)• Continued participation on the Regional Municipality of York AccessibilityAdvisory Committee (Yr 1-3)3.3 Enhance information sharing andimprove communication within YorkRegional Police.• Content and layout of YRPNet reviewed to ensure information is currentand easily accessible (Yr 1)• Increased interaction between Senior Management and members (Yr 1-3)• Internal electronic real-time information sharing tool implemented (Yr 1-2)1.3 Enhance our ability to communicateinformation in different formats andlanguages.• Automatic translation feature on the York Regional Police websitedeveloped (Yr 1-2)• Social media sites utilized to communicate and promote awareness (Yr 2-3)• Interactive webinars and on-line presentations available in multiplelanguages to promote crime prevention messages (Yr 2-3)• Presentations and crime prevention materials developed in accessibleformats consistent with the provisions of the AODA developed (Yr 1-3)GOAL #2 :GOAL #4 :To recruit and retainstaff representativeof our communities.3.4 Foster a work environment thatsupports our organizational values.4.1 Develop and implement newrecruitment initiatives to attract adiversified talent pool.• Opportunities for new recognition processes reviewed (Yr 1-2)• On-going feedback mechanisms incorporated into performance appraisalprocess (Yr 1)• All supervisory members trained in giving and receiving effectivefeedback (Yr 1-2)• Member surveys conducted (Yr 1-3)• Enhanced targeted outreach and marketing recruitment initiatives (Yr 1)• Recruitment recognized as a shared responsibility of every member (Yr 1)• Enhanced electronic recruiting strategies (Yr 1)To improve policevisibility in ourneighbourhoods.2.1 Review resource deploymentstrategies to support theintelligence-led policing model.2.2 Review and renew our communitymobilization activities.• Enhanced statistical analysis to identify trends in the community to directand strategically deploy resources (Yr 1-3)• Deployment strategies in residential, business and entertainment areasdeveloped with consideration to the Regional Municipality of York GrowthManagement Plan (Yr 1-3)• All officers trained on “Own Your Own Zone” approach (Yr 1-2)• The need for community policing centres and service points within YorkRegion identified (Yr 1-3)• Community patrol performance measures developed that include foot,bike, ATV and snowmobile patrol (Yr 1-2)• Reduction in time spent on administrative functions for frontline officers (Yr 1-3)4.2 Enhance the civilian recruitment process.• Revised and streamlined civilian recruitment process (Yr 1)p24p25

Related Plans and BudgetGOAL #3 :To ensure a highlevel of communitysatisfaction withour services.Objectives3.1 Improve communication and publicawareness of York Regional Policeservices, community safety issuesand policing programs.3.2 Maintain a high level of consultationwith our citizens and communitypartners.3.3 Provide efficient service and highquality products to our citizens andcustomers.3.4 Promote community involvementand social responsibility within YorkRegional Police.Success Indicators• York Regional Police website design, layout and functionality reviewed toincorporate employee and community feedback (Yr 2-3)• Web-based mapping tool to communicate crime information to thepublic developed (Yr 1-2)• Community Information Kiosks implemented (Yr 1-2)• An organizational Communications Strategy that encompasses bothinternal and external communications developed (Yr 1-2)• Real-time information and community messages delivered (Yr 2-3)• Marketing strategy for the York Regional Police website developed (Yr 3)• Ongoing consultation and community collaboration initiativesmaintained (Yr 1-3)• Community Survey conducted (Yr 3)• Business Survey conducted (Yr 2)• E-commerce capability on our website to facilitate online paymenttransactions developed (Yr 1-2)• Number of online services available to residents increased (Yr 1-3)• Regular evaluations of the services and products provided to ourcommunity and customers conducted (Yr 1-3)• Customer Service Standards reviewed and enhanced (Yr 1-3)• Speaker series and presentations delivered (Yr 2-3)• Continued involvement in charity work and initiatives (Yr 1-3)Information Technology PlanThe Information Technology Plan includes a long-termstrategy for the provision of reliable informationtechnology solutions for York Regional Police. TheInformation Technology Plan addresses current andemerging technology and is annually reviewed andrevised. Annual status reports for the InformationTechnology Plan are provided to members of theExecutive Command Team and Police Services Board.The costs associated with the plan are included in the10-year Capital Plan.Facilities Management PlanThe Facilities Management Plan addresses the annualoperational facility needs of the organization. The purposeof the Facilities Management Plan is to maintain safeand accessible facilities and address facility operationalrequirements for maintenance of systems. The FacilitiesManagement Plan includes projects that maintain orpreserve the structure for its intended use throughone-time investments. Annual status reports for theFacilities Management Plan are provided to members ofthe Executive Command Team and Police Services Board.The costs associated with the Facilities Management Planare included in the Annual Operating Budget.Capital Projects PlanThe Capital Projects Plan consists of renovations toexisting buildings to provide new capabilities or to correctdeficiencies, the acquisition of land and/or the acquisitionof buildings for the purposes of new buildings or facilities.These projects include construction, renovation oralteration work that adds value, extends life or results inthe improvement of a building, structure or other assetowned or leased on behalf of York Regional Police. Theplan includes a long-term strategy for the provision ofsolutions for York Regional Police. The Capital ProjectsPlan addresses current and emerging facility needs and isannually reviewed and revised. Annual status reports forthe Capital Projects Plan are provided to members of theExecutive Command Team and Police Services Board. Thecosts associated with the plan are included in the 10-yearCapital Plan.Budget and Financial PlanWhenever possible, in-house resources and expertisewill be utilized to implement the 2011-2013 Business Plangoals and objectives. Funding is contained in the proposed2011 Operating and Capital Budgets and will be includedas appropriate in the 2012 and 2013 budget submissions.Grant funding will be sought wherever possible.GOAL #4 :To developenhanced andconsistent businessand technologyprocesses acrossthe organization.4.1 Ensure coordinated management ofour facilities, equipment, property,evidence and records.4.2 Apply a systematic and standardizedapproach to business practices anddocuments.4.3 Establish a formal risk managementprogram.• Asset management function established (Yr 1-2)• Property and evidence management processes reviewed (Yr 1-2)• Records Retention Schedule revised (Yr 1-2)• Business process review conducted (Yr 1-3)• Program evaluation process established (Yr 2-3)• Terms of Reference developed for all organizational committees and pilotprojects (Yr 2)• Organizational risk management reviews conducted (Yr 1-3)• Ensure a risk management approach is incorporated into staffing plansand deployment (Yr 1-3)Budget ForecastThe following three-year budget forecast provides the estimated operating and capital costs to implement our businessplanning initiatives and to provide adequate and effective policing in York Region. Any additional costs of implementingthis plan, above and beyond the estimated budget forecast, will be identified during the annual budget process.Year Capital Budget Operating Budget # Officers # Civilians Cost Per Capita*2011 $10.3 million $239.2 million 1,461 530 $2392012 $12.2 million $255.8 million 1,495 542 $2492013 $25.7 million $272.9 million 1,529 554 $259* Based on an estimated annual population growth of 20,650 in 2011, 25,000 in 2012 and 2013.p26p27