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Main goal: Quality at 360°Quality PolicyThe Quality Policy of MAPPY ITALIA SpA was founded with the dual aim of obtaining a high quality of pro-ducts and provided services, and the complete satisfaction of all stakeholders, customers, and employeesup to the suppliers. For this reason, the Company has a Quality Management System based on the UNIEN ISO 9001:2008 normative.Aware of the need for an integrated vision of the organization, MAPPY ITALIA’s management has establi-shed business strategies and formalized the general objectives underlying the organizational, managerialand planning decisions according to this list:• Improving the image on the market and thus increase number of customers and revenues;• Satisfying customer expectations by improving continuous quality of products / services provided andthe monitoring of feedback on the quality of products / services;• Achieve greater profitability through more effective cost control and more efficient work procedures;• Creating a work environment that allows employees to contribute to the achievement of businessobjectives with satisfaction;• Compliance with product specifications and compliance with the explicit and implicit commitmentsto customers;• Adoption of appropriate and advanced working methods through constant research, and the trainingand retraining of personnel that hold positions of responsibility;• Promotion of the use of new technologies and materials;• Assessment of suppliers’ reliability.MAPPY ITALIA pursues continuous improvement by periodically analyzing the compliance of the entirestructure of our Quality Policy. To make the goals measurable and verifiable, the company defines indi-cators through the improvement plan and is committed to providing the necessary resources: technical,economic and professional, to ensure that quality objectives are fully achieved.MAPPY ITALIA also continually strives to adapt its structures and systems to the standards of publichealth and safety at work, environmental protection and process any personal data held by the laws onconfidentiality.MAPPY ITALIA strives to ensure that the objectives set last year by the Management, are understood andimplemented at all organizational levels through the commitment and support of all contributing emplo-yees; respective of each employee’s area of specialty and responsibility.Certified company and certified products forunique resultsMAPPY ITALIA offers among its range of products, some of which have the most important and reco-gnized certifications such as the CE marking, MED, , reaction to fire and index of smoke certifications aswell as thermal and acoustic insulation certifications. All certifications and related technical data are theresult of an external qualified laboratory, , to which MAPPY ITALIA turns for its tests.6