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Serviceability and Customer SupportSimplified service, world-class product support and Cat ® dealer-trained experts keep yourfleet up and running, maximizing your equipment investment.Machine Selection. Make detailedcomparisons of the machines underconsideration before purchase. Cat dealershelp you size the right machine for youroperations and can estimate componentlife, preventative maintenance cost, andthe true cost of production.Purchase. Consider the financingoptions available, as well as day-to-dayoperating costs. Look at dealer servicesthat can be included in the cost of themachine to yield lower equipmentowning and operating costs overthe long run.Maintenance Services. Repair optionprograms guarantee the cost of repairsup front. Diagnostics programs suchas Scheduled Oil Sampling, S•O•S SManalysis, Coolant Sampling and TechnicalAnalysis help avoid unscheduled repairs.Grouped Service Points. The 12Mgroups daily service points in the leftside service center to help ensure propermaintenance and inspection routines.Extended Service Intervals. The 12Mextended service intervals, such as500-hour engine oil changes and4,000-hour hydraulic oil changes,reduce machine service time andincrease availability.Ecology Drains. Conveniently locatedecology drains shorten service timesand help keep the environment safeby preventing spills.Diagnostics and Monitoring.The 12M integrates Cat Messenger,Cat Electronic Technician and S•O•S SMSampling ports for easy monitoring andfast troubleshooting, keeping yourmachine up and running.Product Support. You will find nearlyall parts at our dealer parts counter.Cat dealers use a world-wide computernetwork to track in-stock parts tominimize machine down time.Save money with genuine Cat Remanparts. You receive the same warrantyand reliability as new products atsubstantial cost savings.18