operational reviewSustainability 73’we place a high value on ethical behaviorIn all our business activities.‘previous years, reflecting the importance <strong>Straumann</strong>places on continuity.The success of all these projects was due to the dedicationand efforts of our dental partners who were invaluable inensuring that funds were used with the utmost efficiency.RESPONSIBILITY AND ETHICAL BEHAVIORIn all our business activities, we place a high value on ethicalbehavior. The <strong>Straumann</strong> Code of Conduct clearly outlinesour expectations in this regard. The Code is integratedinto all our employment contracts and prohibits anyform of human rights violation, bribery, corruption, unfaircompetition, misleading marketing, etc. Employees are obligatedto report any violation or suspected violation, orany other suspected misconduct. No violations were reportedin 2011.A key impact on the communities in which we operate isthe provision of jobs. We are pleased to report that our employeebase continued to grow in 2011. At all locationswhere we operate, we ensure fair employment conditionsand protection from discrimination.OUTLOOK<strong>Straumann</strong> will continue its support for global charitableactivities in <strong>2012</strong>, focusing on initiatives that provide accessto dental treatment for people in need. This is where we feelwe have the most to offer and where our involvement ismost meaningful to our customers and other stakeholders.We also expect ethical practices in our supply chain andare committed to working only with suppliers that shareour values, including respect for human rights. This is whywe also have a Code of Conduct for Suppliers, which presentsour expectations regarding working conditions, humanrights protection, business ethics, legal compliance,and environmental protection. It also requires certificationfrom suppliers that there is no child or forced labor inthe supply chain. The majority of our key suppliers, whoare based in Europe and/or the USA – with two in China,have agreed to these provisions and signed the Code in 2011.In <strong>2012</strong>, we shall continue the roll-out of the Code with theaim of obtaining agreement to it from 60% of our suppliersand partners.<strong>Straumann</strong> maintains political neutrality in all its sponsorshipactivities. The Group refrains from making statementson public policy and from participating in politicallobbying. It does not offer financial support or contributionsof any kind to politicians or political parties.
74operational reviewSustainabilityEnvironmentstrivING to improve the efficiency and environmentalperformance of our operations and prOCESSESThe concept of efficiency is integral to the way in which wedo business at <strong>Straumann</strong>. We continuously refine ourproducts and processes, seeking ways to conserve resources,increase recycling, and monitor and improve upon our environmentalperformance. Our Code of Conduct requiresall our employees to comply with all laws and internal regulationsregarding environmental matters; it also requiresmanagers to encourage our staff to consider environmentalprotection as part of their daily responsibility. This is aproactive approach to improving our corporate and personalstewardship of the planet. It also supports our risk managementand our business performance.QUALITY AND SAFETY ARE PARAMOUNTWe manufacture and sell a wide range of products, includingtitanium dental implants, compact laser scanners andoral tissue regeneration products, which are used in medicalprocedures and are thus subject to strict requirementsfor quality and safety.Throughout our implant manufacturing and assemblyprocess, we have a rigorous protocol to test raw materialsfor purity and compliance with our quality standards,and we utilize laser marking for traceability. For each ofour product families, we employ a similar level of scrutinyand safeguards to ensure that our products meet allapplicable laws and standards for the respective type ofproduct.PROCESS AND INFRASTRUCTURE EFFICIENCIESUp to now, our environmental improvement and monitoringefforts have focused on energy consumption, materialusage, and primary production processes. In general, theimpacts of our operations on the environment are low bycomparison with many manufacturing industries andwith other parts of the dental industry. We do not manufactureproducts such as filling materials and dental surgeryequipment, and thus do not use significant amountsof metals such as mercury, lead, manganese, etc. that maybe found in production processes of other manufacturersserving the industry.We continually seek opportunities to improve the efficiencyof our production processes. For example, our main productgroup is dental implants, which are produced on computerizedCNC lathes from bars of titanium or titanium-zirconiumalloy. The machining process, in which cutting oil isused as a cooling agent, is followed by sand-blasting, acidetching, cleaning, packaging and sterilization. Each stepof this process may present opportunities to realize efficiencieswhile maintaining our absolute commitment toquality and safety.ENVIRONMENTAL DATA REPORTINGApart from our production and research activities, our environmentalimpacts are typical for an organization of oursize, including heating and other energy use, greenhousegas emissions, water consumption, and solid waste production.Our environmental performance report is based onavailable data for all production sites – Villeret (Switzerland),Gräfelfing and Leipzig (Germany), Malmö (Sweden),Andover and Arlington (USA) – and for our Group headquartersin Basel. Since our other facilities are generallysmaller and focus on sales and distribution, they are notincluded in this report due to their minor impact and a lackof meaningful data.Trends in environmental performance figures are discussedbelow, with data summarized in the table on p. 76.TITANIUM AND OTHER RAW MATERIALSIn 2011, titanium consumption stayed approximately levelwith 2010, thanks to a reduction in scrap which more orless compensated for the increase in output. As a result, titaniumwaste went down 5%. We also achieved improvementsin the consumption of our other main raw mate-