Focus Magazine - Bradford Teaching Hospitals NHS Foundation Trust

The Trust’s Quality Account for 2013/2014 includes sevenimprovement priorities identified following a major consultation withthe Foundation Trust Membership in 2011. These are:1. Nutrition: Offering healthy meals that are of good quality and atthe right temperature’.2. Waiting Times: Reducing waiting times for blood tests and otherinvestigations and, informing patients promptly of possible delaysand the reasons for the delay in relation to any aspect of theircare/treatment.3. Patient Information: Accurate information about a patient’streatment before coming into hospital and understandablewritten information about their condition andtreatment.4. Clinical Care/Treatment: Improving information ondischarge to ensure that patients understand whatto expect when they go home and how to takemedicines.5. Communications: Being treated with dignity andrespect, with staff being polite and staff listening.6. Clinical Care/Treatment: Staff working well togetherto organise care within a well organised ward/department.7. Clinical Care/Treatment: To involve people indecisions regarding their care and treatment andexpected outcomes.Governors focus for 2013/2014Throughout 2012/2013 thePatient Experience GovernorWorking Group (PE GWG)met with the staff memberswho lead on each of themembership improvementpriorities. The leads provideinformation and evidence onthe work being undertakenin the Trust to improve thepatient experience in relationto the identified priorities.The Governors’ have seensome excellent work takingplace and good progressmade. For 2012/2013 furtherimprovements have beenidentified and will form thebasis of work going forward.The full statement from thePE GWG is included in theFoundation Trust’s QualityAccount.The Governors prioritiesfor 2013/2014 are;■ Continue to monitorprogress in relation to‘membership improvementpriorities’ 1, 3, 4 and 5.■ Via a range of patientengagement activitiesseek evidence of sustainedimprovements withinthese areas.■ Information gatheredas part of consultation/engagement activities usedto inform any decisionsrelated to retiring theimprovement priorities in2014/2015.In relation to Improvementpriority 2; the PE GWGwill review information inrelation to;■ Outpatient Waiting Times,■ Real time patientexperience feedback inrelation to their clinicappointments.■ Developments within thePhlebotomy service toimprove waiting times.In relation to improvementpriorities 6 and 7 evidencewould be sought from theClinical Divisions about therange of work and patientfeedback received in relationto these priorities.You can find out more aboutthe Governors work in thisarea at our special event on18 September - ‘ExperienceMatters: sharing expertiseto develop excellence’ - seepage 15 for details.FOCUS August 2013 page 16