Benefits - Emdeon
Benefits - Emdeon
Benefits - Emdeon
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EMDEON PATIENT BILLING<br />
& PAYMENT SOLUTIONS<br />
Simplifying the Business of Healthcare
Collect More, Faster.<br />
With <strong>Emdeon</strong> Patient Connect TM , our comprehensive suite of Patient Billing<br />
& Payment Solutions, you can start collecting more patient payments.<br />
Faster. By leveraging the efficiency of web-based applications and<br />
automating manual processes, inefficient paper-based workflows can be<br />
virtually eliminated at your organization.<br />
By automating the collection of payments received at the point-of-service,<br />
through the mail, online and over-the-phone, you can reduce the cost of<br />
accepting and processing patient payments. Leveraging our advanced<br />
statement printing and mailing services can also help accelerate payment<br />
and reduce billing costs. Using <strong>Emdeon</strong> solutions, you can bypass timeconsuming<br />
in-house systems and manual processes to expedite statement<br />
delivery. Our online billing and payment portal also expedites the billing<br />
process using email notifications to alert patients virtually real-time that their<br />
newest bill can be accessed online.<br />
This portfolio of services addresses the challenges associated with billing<br />
patients and collecting what you are owed by providing the tools you need<br />
to move money from your patient’s pocket to your bank account faster.<br />
<strong>Emdeon</strong> Patient Connect<br />
Fast, full-color statement printing and mailing<br />
Convenient return mail management<br />
Automated lockbox services<br />
Easy-to-access electronic storage of billing files<br />
Cost-effective online billing and payment receipt<br />
Integrated point-of-service payment collection<br />
Economical pay-by-phone service<br />
Secure credit card processing<br />
Contact Us Today!<br />
877.EMDEON.6<br />
(877.363.3666)<br />
Accelerate Outbound Billing<br />
<strong>Emdeon</strong> ExpressBill Services<br />
<strong>Emdeon</strong> Return Mail Manager<br />
<strong>Emdeon</strong> Document Archive
340,000 Providers<br />
5,000 Hospitals<br />
600 Channel Partners<br />
1,200 Payers<br />
More Value with<br />
End-to-End Solutions<br />
<strong>Emdeon</strong> can help automate and simplify your patient billing and<br />
payment processes. But why stop there? Our integrated portfolio of<br />
revenue cycle solutions and services can also help streamline key<br />
administrative tasks from the initial patient encounter through<br />
reimbursement and final payment.<br />
As the leading provider of intelligent revenue cycle solutions, our<br />
solutions combine advanced technology with highly trained professionals,<br />
enabling hospitals and health systems to maximize revenue and<br />
profitability. With growing bad debt and increasing pressure on<br />
reimbursement rates, <strong>Emdeon</strong>’s full suite of solutions and technologyenabled<br />
services help ensure healthcare businesses succeed.<br />
Expand Inbound Payment Channels<br />
<strong>Emdeon</strong> Merchant Services<br />
<strong>Emdeon</strong> Patient Lockbox<br />
<strong>Emdeon</strong> eCashiering<br />
<strong>Emdeon</strong> Patient Pay Online<br />
<strong>Emdeon</strong> Voice Pay<br />
At <strong>Emdeon</strong>, we’re here to help. To transform the way you run your healthcare business today, call us at 877.EMDEON.6 (877.363.3666) for a complimentary review.<br />
03
<strong>Emdeon</strong> ExpressBill Services TM<br />
Expedites patient receivables cash flow by improving statement readability<br />
and accelerating delivery<br />
<strong>Emdeon</strong> ExpressBill Services is your one-stop source for fast, effective patient billing statement design,<br />
processing, full-color printing and mailing.<br />
<strong>Benefits</strong><br />
Simplifies billing processes and streamlines staff workflows<br />
Finds and corrects patient address information before it enters the mail stream<br />
Highlights important statement information in color and leverages statement design best practices to<br />
improve statement readability and encourage prompt payment<br />
Accelerates statement delivery to improve cash flow<br />
Can print dynamic statement messaging to eliminate the need for additional mailings<br />
Capabilities<br />
Automates the process of uploading statement files to <strong>Emdeon</strong> to expedite<br />
statement printing and mailing<br />
File Transfer Can receive billing files through secure FTP, web upload and VPN<br />
Can receive billing files 24 hours a day, seven days a week and multiple files can<br />
be sent daily<br />
Statement<br />
Design<br />
Data<br />
Cleansing<br />
Printing<br />
Sorting,<br />
Insertion<br />
and Mailing<br />
Transforms your statement to improve readability and maximize impact leveraging<br />
the expertise of <strong>Emdeon</strong> statement designers<br />
Offers many standard statement templates to choose from<br />
Can leverage intelligent business rules defined by your organization to simplify patient<br />
billing data presented on the statement<br />
Leverages best-practices to design statements that encourage swift action and<br />
prompt payment<br />
Updates address information leveraging the USPS ® Coding Accuracy Support System (CASS),<br />
Delivery Point Validation (DPV) and NCOALink TM software<br />
Removes duplicate records and those records associated with undeliverable mail or<br />
deceased individuals using the <strong>Emdeon</strong> Global Suppression Database<br />
Can apply client-specific suppression criteria<br />
Prints full color statements on 8 ½ x 11 inch 24 pound paper<br />
Can quickly print both the front and the back of the statement including variable<br />
information at a breakthrough speed of 400-feet per minute<br />
Eliminates pre-printed forms and reduces inventory storage using roll-fed printers<br />
Can print custom messages directly on statements<br />
Inserts the statement into the envelope using a system that can process up to 22,000<br />
envelopes per hour<br />
Automates the collation of mail pieces by ZIP code using high-speed MLOCR<br />
Multi-Line Optical Character Reader) mail sorting machines<br />
Inserts mail into the USPS mail stream normally within the next business day from<br />
successful file receipt<br />
Enables accurate postage forecasting using indicia-based first-class postage at a fixed rate<br />
Leverages a standard #10 double window security envelope for outgoing mail and a<br />
standard #9 single window envelope for the returned remittance<br />
<strong>Emdeon</strong> is a non-exclusive Limited Service Provider Licensee of the USPS ® . The following trademarks are owned by the USPS ® : NCOA Link , U.S. Postal Service and USPS ® . AD #2.10
<strong>Emdeon</strong> Return Mail Manager TM<br />
Expedites patient receivables cash flow by quickly<br />
identifying updated addresses and mailing corrected<br />
statements previously returned as undeliverable<br />
<strong>Emdeon</strong> Return Mail Manager eliminates 100% of return mail handling<br />
by routing undeliverable mail to <strong>Emdeon</strong>’s processing facility to identify<br />
the current address and resend the updated statement.<br />
<strong>Benefits</strong><br />
Eliminates undeliverable mail handling to save staff valuable time<br />
Automates undeliverable mail processing and quickly mails a subsequent,<br />
corrected statement if an updated address is identified<br />
Provides comprehensive undeliverable mail reporting to update internal<br />
billing systems<br />
Capabilities<br />
Returned Mail<br />
Acceptance<br />
Returned Mail<br />
Scanning<br />
Address<br />
Correction<br />
Statement<br />
Remailing<br />
Reporting<br />
Returns undeliverable physical mail pieces to <strong>Emdeon</strong>’s processing facility<br />
Scans each barcode in the return address window and destroys the original<br />
statement<br />
Ties the scanned barcodes to the original print file and patient account<br />
Sends the patient information to a National Database to search for an updated<br />
address if the returned record has not been processed in the last 90 days<br />
Suppresses records in future mailings if unsuccessful skip traces have been<br />
conducted within the last 90 days<br />
Remails the statement if a successful skip trace has been conducted within the last<br />
90 days and an updated address has been identified<br />
Distributes a return mail report that can include Social Security Number, Patient<br />
Name, Account Number, Address, City, State, ZIP code, Invoice Number<br />
and Amount<br />
At <strong>Emdeon</strong>, we’re here to help. To transform the way you run your healthcare business today, call us at 877.EMDEON.6 (877.363.3666) for a complimentary review.<br />
05
<strong>Emdeon</strong> Patient Lockbox TM<br />
Expedites patient receivables cash flow by accelerating the<br />
processing, depositing and posting of patient payments<br />
received through the mail<br />
<strong>Emdeon</strong> Patient Lockbox automates the process of sorting, opening, posting, depositing<br />
and managing patient payments received through the mail.<br />
<strong>Benefits</strong><br />
Greater bank flexibility enables you to keep your community banking relationships<br />
Helps you get paid more quickly by automating payment processing and depositing<br />
Greater deposit flexibility enables you to split singular mailed payments and deposit<br />
funds into multiple accounts<br />
Helps you save money by reducing the number of exceptions leveraging historical<br />
statement data<br />
Capabilities<br />
Payment<br />
Processing<br />
Payment<br />
Depositing<br />
Payment<br />
Posting<br />
Reporting<br />
Capabilities<br />
Processes and scans all envelope contents including the remittance stub, checks, etc.<br />
Leverages historical patient statement data to significantly reduce the number of<br />
exceptions normally caused by missing statement remittance information<br />
Reads the scanline printed on the statement to identify the patient’s account<br />
information<br />
Deposits funds into your existing accounts enabling you to keep your community<br />
banking relationships<br />
Automates payment acceptance and can deposit check and credit card payments into<br />
one or more provider bank accounts<br />
Can split singular mailed payments according to business logic and deposit the funds<br />
into multiple accounts which can be especially beneficial for hospitals consolidating<br />
charges for in-patient, out-patient and lab services<br />
Automates the process of posting patient payments by providing a downloadable<br />
835 or custom remittance file<br />
Offers advanced lockbox management capabilities allowing payments to be applied<br />
to multiple accounts<br />
Archives scanned images for seven years for long-term access<br />
Provides web-based workflow tools to manage patient communications received<br />
through the mail such as change of address request, insurance updates and<br />
general correspondence
<strong>Emdeon</strong> Document Archive TM<br />
Expedites patient receivables cash flow by<br />
helping your staff view images of historical<br />
statements online to quickly resolve billing<br />
related questions<br />
<strong>Emdeon</strong> Document Archive provides online access to exact replicas of<br />
patient statements printed by <strong>Emdeon</strong> as PDF documents and offers<br />
document printing capabilities from the desktop of authorized users. For<br />
organizations that prefer to store and access the statement images using<br />
their own proprietary systems instead, <strong>Emdeon</strong> can deliver the files to a<br />
secure FTP site for file retrieval.<br />
<strong>Benefits</strong><br />
Accelerates response time to patient billing inquiries<br />
Eliminates the hassle of digging through mounds of paperwork to find<br />
copies of historical patient statements<br />
Capabilities<br />
File<br />
Conversion<br />
Online<br />
Archive<br />
Online<br />
Access<br />
Converts statement files to PDF images for online viewing<br />
Stores images, graphics and shading in the electronic image to identically match the<br />
original printed document<br />
Archives statement images for one year of online archive or for a longer period of time<br />
at an additional charge<br />
Can send statement images as PDF or TIFF files to the client via secure FTP for<br />
storage within an internal imaging system<br />
Allows staff to reprint the statement using their own desktop printer or submit a<br />
request to <strong>Emdeon</strong> to initiate statement reprinting and mailing<br />
Provides searchable access to records by patient name, patient account number or<br />
mail date<br />
At <strong>Emdeon</strong>, we’re here to help. To transform the way you run your healthcare business today, call us at 877.EMDEON.6 (877.363.3666) for a complimentary review.<br />
07
<strong>Emdeon</strong> Patient Pay Online TM<br />
Expedites patient receivables cash flow by automating<br />
payment acceptance by providing an online billing, account<br />
management and payment portal for patients<br />
<strong>Emdeon</strong> Patient Pay Online is a customizable website that allows patients to<br />
conveniently view and pay their bill virtually anytime, anywhere using a web browser.<br />
<strong>Benefits</strong><br />
Can significantly lower billing costs by allowing patients to voluntarily go paperless and<br />
turn off their printed bill<br />
Expedites the billing process using email notifications to alert patients virtually real-time<br />
that their newest bill can be accessed online<br />
Can reduce Accounts Receivable (AR) days<br />
Can lower call volume by providing a self-service payment option available 24/7<br />
Can improve profitability by lowering the administrative costs associated with<br />
accepting patient payments<br />
Capabilities<br />
Web Portal<br />
Design<br />
Payment<br />
Acceptance<br />
Payment<br />
Posting<br />
Reporting<br />
Capabilities<br />
Provides a web portal that can be customized to leverage your hospital’s colors and logo<br />
Allows patients to opt out of receiving paper statements in the future<br />
Displays important account information such as current balance and images of<br />
historical statements<br />
Allows patients to set up automatic recurring payment plans<br />
Allows providers to configure the portal to lower the patient balance if the patient<br />
meets the discount eligibility requirements at the time of payment to offer a prompt<br />
pay discount*<br />
Accepts credit, debit card or check payments<br />
Automates the process of posting patient payments by providing a downloadable 835<br />
or custom remittance file<br />
Provides automated reports that can be reported back to the client in a daily payment<br />
posting file<br />
Provides information about the total number of unique site visits, number of enrolled<br />
patients, secure communications received and the number of address and<br />
insurance changes<br />
Can access patient’s view of portal to assist with online billing inquiries<br />
* <strong>Emdeon</strong> Patient Pay Online customers are not required to implement balance discounts. Balance<br />
discounts/credits offered to patients are incurred by the provider. <strong>Emdeon</strong> does not reimburse<br />
providers/customers for balance discounts provided to patients.
<strong>Emdeon</strong> eCashiering TM<br />
Expedites patient receivables cash flow by simplifying<br />
Point-of-Service payment acceptance and supporting<br />
revenue management strategies to proactively collect<br />
more, earlier in the patient encounter<br />
<strong>Emdeon</strong> eCashiering is a web-based tool that allows employees to<br />
accept patient payments from virtually anywhere in your organization<br />
linking real-time payment acceptance information across your<br />
organization.<br />
<strong>Benefits</strong><br />
Simplifies enterprise-wide revenue management<br />
Supports proactive strategies to collect patient receivables earlier in the<br />
patient encounter<br />
Can facilitate an increase in the speed of payment capture<br />
Saves time by automating manual payment posting<br />
Provides dashboard reporting of patient payment activity<br />
Capabilities<br />
Payment<br />
Acceptance<br />
Payment<br />
Posting<br />
Reporting<br />
Capabilities<br />
Accepts various payment methods such as credit cards, check cards, eChecks and ACH<br />
transactions in addition to physical payments such as cash, checks and money orders<br />
Allows real-time approvals and processing of credit card transactions<br />
Allows providers to configure portal to offer prompt pay discounts*<br />
Can print a paper receipt and email a digital receipt to the patient<br />
Can schedule recurring payments and provide refunds<br />
Accepts real-time patient payments from all locations within the enterprise including<br />
the call center and point-of-service<br />
Automates the process of posting patient payments by providing a downloadable<br />
835 or custom remittance file<br />
Safeguards cash by requiring users with the feature enabled to count the cash in<br />
their drawer at the beginning and ending of each shift<br />
Supervisors can generate reports to view payment activity by date or account<br />
number and create custom reports<br />
Tracks collection performance by departments, groups or even at the individual level<br />
* <strong>Emdeon</strong> eCashiering customers are not required to implement balance discounts. Balance discounts/credits<br />
offered to patients are incurred by the provider. <strong>Emdeon</strong> does not reimburse providers/customers for balance<br />
discounts provided to patients.<br />
At <strong>Emdeon</strong>, we’re here to help. To transform the way you run your healthcare business today, call us at 877.EMDEON.6 (877.363.3666) for a complimentary review.<br />
09
<strong>Emdeon</strong> Voice Pay TM<br />
Expedites patient receivables cash flow by<br />
automating payment acceptance by providing a<br />
pay-by-phone service for patients<br />
<strong>Emdeon</strong> Voice Pay is an automated, interactive phone service that allows<br />
patients to make payments towards their outstanding balance from<br />
virtually anywhere, anytime over the phone.<br />
<strong>Benefits</strong><br />
Reduces the cost of accepting patient payments by redirecting calls<br />
normally handled by customer service<br />
Improves patient satisfaction by providing an additional self-service<br />
payment channel available 24/ 7 which is especially useful for patients<br />
without Internet access at home<br />
Increases staff productivity by automating payment collection<br />
Capabilities<br />
Payment<br />
Acceptance<br />
Payment<br />
Posting<br />
Reporting<br />
Contact Us Today!<br />
877.EMDEON.6<br />
(877.363.3666)<br />
Can accept various payment methods such as credit cards, check cards, eChecks<br />
and ACH transactions<br />
Allows real-time approvals and processing of credit card transactions<br />
Utilizes payment information captured through phone keypad responses<br />
Provides a standard script with custom script development available to meet your<br />
specific needs<br />
Automates the process of posting patient payments by providing a downloadable<br />
835 or custom remittance file<br />
Generates reports to view payment activity by date or account number and create<br />
custom reports
<strong>Emdeon</strong> Merchant Services TM<br />
Improves profitability by lowering the cost of<br />
accepting patient payments<br />
<strong>Emdeon</strong> Merchant Services is a secure and reliable debit and credit<br />
card acceptance solution available in conjunction with the acquiring<br />
and processing services of Chase Paymentech, a global leader in<br />
payment processing.*<br />
<strong>Benefits</strong><br />
Turnkey integration with <strong>Emdeon</strong> Patient Connect Solutions<br />
Improves profitability by lowering the overall cost of payment processing<br />
Offers secure and reliable payment processing<br />
Simplifies reconciliation with centralized, online reporting<br />
Capabilities<br />
Turnkey<br />
Integration<br />
Efficient<br />
Routing<br />
Advanced<br />
Reporting for<br />
Reconciliation**<br />
Integrates with <strong>Emdeon</strong> Patient Connect solutions to help process patient payments<br />
received at the point-of-service (POS), online, over the phone or through the mail<br />
Provides access to the leading credit card networks and routes transactions<br />
more efficiently to help you keep more of what you collect<br />
Provides front-end (pre-settled) batch and transaction detail, settled transaction<br />
detail, funding data, interchange qualification data, retrieval and chargeback data<br />
Enables visibility of chargeback activity to maximize reversal potential<br />
Ensures that best business practices are followed to keep card acceptance costs low<br />
through interchange qualification level monitoring<br />
Reduces risk of potential fraudulent activity through the use of reports and alerts<br />
* <strong>Emdeon</strong> Merchant Services is a credit and debit card processing solution offered by <strong>Emdeon</strong> Business<br />
Services, LLC. Chase Paymentech is only one of the credit card processors that can integrate with <strong>Emdeon</strong><br />
Patient Connect. Please consult an <strong>Emdeon</strong> representative for information about all available credit card<br />
processing services. Merchant Services capabilities listed are applicable when selecting Chase Paymentech’s<br />
processing services. If you select Chase Paymentech for your acquiring and processing needs, all merchants<br />
are subject to credit approval by Chase Paymentech. A more detailed application may be required.<br />
**Advanced reporting capabilities available with Chase Paymentech's online reporting tools.<br />
At <strong>Emdeon</strong>, we’re here to help. To transform the way you run your healthcare business today, call us at 877.EMDEON.6 (877.363.3666) for a complimentary review.<br />
11
<strong>Emdeon</strong> Patient Connect TM<br />
<strong>Emdeon</strong> ExpressBill Services TM<br />
Fast, four-color statement printing and mailing<br />
<strong>Emdeon</strong> Return Mail Manager TM<br />
Convenient return mail management<br />
<strong>Emdeon</strong> Patient Lockbox TM<br />
Automated lockbox services<br />
<strong>Emdeon</strong> Document Archive TM<br />
Easy-to-access electronic storage of billing files<br />
<strong>Emdeon</strong> Patient Pay Online TM<br />
Cost-effective online billing and payment receipt<br />
<strong>Emdeon</strong> eCashiering TM<br />
Integrated point-of-service payment collection<br />
<strong>Emdeon</strong> Voice Pay TM<br />
Economical pay-by-phone service<br />
<strong>Emdeon</strong> Merchant Services TM<br />
Secure credit card processing<br />
<strong>Emdeon</strong> is a leading provider of revenue and payment cycle management and clinical<br />
information exchange solutions, connecting payers, providers and patients in the U.S.<br />
healthcare system. To learn more, visit our website at www.emdeon.com.<br />
© 2012 <strong>Emdeon</strong> Business Services LLC. All rights reserved.<br />
EMDA1010379 rev 2.12<br />
3055 Lebanon Pike, Suite 1000<br />
Nashville, TN 37214 USA<br />
877.EMDEON.6 (877.363.3666)
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