Payer Maintenance Schedule - Emdeon

Payer Maintenance Schedule
© 2010 Emdeon Business Services LLC. All rights reserved.
Payer Maintenance Schedule
The following table shows payer maintenance windows. Times are given in Central time, unless otherwise noted.
Please Note: Payers may alter their maintenance windows at any time without notifying Emdeon. Payers with no
downtime information either did not wish provide Emdeon with that information or did not have that information available
at the time of implementation. This list is provided for guidance when researching the possible cause of a payer’s
response that they are unable to respond at the current time.
Payer Name Maintenance Schedule
AARP No downtimes
Absolute Total Care No downtimes
Administrative Services, Inc. No downtimes
Advantage by Bridgeway Health Solutions No downtimes
Advantage by Buckeye Community Health No downtimes
Plan
Advantage by Managed Health Services No downtimes
Advantage by Superior HealthPlan No downtimes
Aetna Sun 12 am - 6am
Sun 7 pm - Mon 5 am
Tue 4 am - 5 am
Aetna Long Term Care No downtimes
Affinity Health Plan No downtimes
AFLAC (Dental) No downtimes
AFTRA Health Fund No downtimes
Allied Benefit Systems No downtimes
Alabama Medicaid Sun 12 am - 1 am
AMC: Alaska Electrical Health & Welfare No downtimes
Fund
AMC: American General Life and Accident No downtimes
AMC: Health Future No downtimes
AMC: Poly America No downtimes
AMC: Touchstone No downtimes
AMC: Touchstone PSO No downtimes
American Family Insurance Group (Medicare
Supplemental and PPO Policies)
No downtimes
American National Insurance Company No downtimes
American National Life Insurance Company of
Texas
No downtimes
American Postal Workers Union (APWU) No downtimes
American Republic Insurance Company No downtimes
(ARIC)
AmeriChoice of New Jersey (Commercial) No downtimes
AMERIGROUP No downtimes
AmeriHealth Mercy Health Plan Brief outages for
maintenance
Ameritas Group: Ameritas Life 1:30 am - 6:30 am daily
Ameritas Group: First Ameritas of New York 1:30 am - 6:30 am daily
Ameritas Group: First Reliance Standard Life 1:30 am - 6:30 am daily
Ameritas Group: Reliance Standard Life 1:30 am - 6:30 am daily
Ameritas Group: Standard Insurance 1:30 am - 6:30 am daily
Ameritas Group: Standard Insurance of New 1:30 am - 6:30 am daily
York
Antares No downtimes
Anthem Blue Cross of California Mon 8 pm - Tue 7:30 am
Tue 8 pm - Wed 7:30 am
Wed 8 pm - Thu 7:30 am
Thu 8 pm - Fri 7:30 am
Fri 8 pm - Sat 7:30 am
Sat 8 pm - Sun 7:30 am
Payer Name Maintenance Schedule
Arizona Medicaid (AHCCCS)
See also:
ftp://www.ahcccs.state.az.us/content/notice/h
plan/hplan.htm#downtime
Sat 1 am - 2 am
Sun 1 am - 8 am
Arizona Physicians IPA (APIPA) 3 am - 3:15 am daily
Arkansas Medicaid Sun 12 am - 1 am
12 am - 6 am
(occasionally)
Assurant Health: John Alden Life 9 pm - 5:45 am daily
Assurant Health: Time Insurance Company 12 am - 5 am daily
Assurant Health: Union Security Insurance 12 am - 5 am daily
Company
AvMed Health Plans Mon 7 pm - Tue 6 am
Tue 7 pm - Wed 6 am
BCBS of Alabama Mon 7 pm - Tue 6 am
Tue 7 pm - Wed 6 am
Wed 7 pm - Thu 6 am
Thu 7 pm - Fri 6 am
Fri 7 pm - Sat 6 am
Sat 12 pm - Mon 6am
BCBS of Alaska (Premera) Local system is available
24/7.
Blue Exchange and FEP
access is available Mon -
Fri 9 am - 8 pm & Sat 9 am
- 6 pm.
Blue Exchange and FEP
are not available on Sun.
BCBS of Arizona No downtimes
BCBS of Arkansas Mon - Sat 12 am - 6 am
All day Sun
BCBS of Colorado Available 24/7 except for
monthly production moves
around 7:30 pm EST.
BCBS of Connecticut Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST, Sun
N/A.
BCBS of District of Columbia (Carefirst) No downtimes
BCBS of Florida No downtimes
BCBS of Georgia Available 24/7 except for
scheduled maintenance
downtime periodically 8
pm - 7:30 am
BCBS of Illinois 12 am - 6 am daily
Sat 3 pm - Sun 6 am

Payer Name Maintenance Schedule
BCBS of Indiana Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST.
BCBS of Iowa 2nd weekend each month,
Fri evening - Sat
BCBS of Kansas Mon - Sat 12 am - 2 am
Sun 6 pm - 11:59 pm
BCBS of Kansas City Mon - Sat 12 am – 2 am
Sun 6 pm - 11:59 pm
BCBS of Kentucky Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST, Sun
N/A.
BCBS of Louisiana No downtimes
BCBS of Maine Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST, Sun
N/A.
BCBS of Maryland (Carefirst) No downtimes
BCBS of Massachusetts No downtimes
BCBS of Michigan Sun 8 pm - Mon 6 am
BCBS of Minnesota No downtimes
BCBS of Mississippi (including CHIP and Mon 2 am - 4 am
SEHP)
BCBS of Missouri Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST.
BCBS of Nebraska Periodically around 12 am
Mon - Sat
All day Sun
BCBS of Nevada Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST.
BCBS of New Hampshire Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST, Sun
N/A.
BCBS of New Jersey (Horizon) Sun 7 pm - 10 pm
Mon - Sat 2 am - 5 am
BCBS of New Mexico 12 am - 6 am daily
Sat 3 pm - Sun 6 am
© 2010 Emdeon Business Services LLC. All rights reserved.
Payer Maintenance Schedule
Payer Name Maintenance Schedule
BCBS of New York (Empire): 270 and 276 Sun 12 am - 9 pm
Mon 12 am - 3 am
Tue - Sat 12 am - 12:45
am
Sat 4 pm - 10:59 pm
BCBS of New York (Empire): 278 Sun 12 am - 9 pm
Mon 12 am - 6 am
Tue - Fri 12 am - 5 am
Sat 12 am - 4 am, 4 pm -
11:59 pm
BCBS of North Carolina 1 am - 6 am daily EST
BCBS of North Dakota 12 am - 6 am daily
Sun mornings
BCBS of Ohio Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST, Sun
N/A.
BCBS of Oregon (Regence) Sat evenings.
Last weekend of month,
extended maintenance Sat
evening - Sun morning.
Brief outages Mon - Fri
7:30 pm - 9 pm PST.
BCBS of Pennsylvania (Highmark) Payer will inform vendor
BCBS of Puerto Rico (Triple-S Salud) No scheduled downtimes
BCBS of Rhode Island Sun 2 am - 8 am
BCBS of South Carolina No scheduled downtimes
BCBS of South Dakota 2nd weekend each month
Fri evening - Sat
BCBS of Tennessee 2:01 am - 2:59 am daily
Thu 7 pm – 10 pm
BCBS of Texas 12 am - 6 am daily
Sat 3 pm - Sun 6 am
BCBS of Virginia Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST, Sun
N/A.
BCBS of Wisconsin Local and Blue Exchange
available 24/7 except for
monthly production moves
around 7:30 pm EST.
FEP is only available Mon
- Fri 9 am - 8 pm EST, Sat
9 am - 6 pm EST.
BCBS of Wyoming 12 am - 6 am daily
Sun mornings
Best Life and Health No downtimes
Better Health Plans of Tennessee (Unison No downtimes
Health Plans)
Blue Cross of Idaho No downtimes
Blue Cross of Northeastern Pennsylvania Available 24/7 except for
brief maintenance outages

Payer Name Maintenance Schedule
Blue Cross of Washington (Premera) Local system is available
24/7.
Blue Exchange and FEP
access is available Mon -
Fri 9 am - 8 pm & Sat 9 am
- 6 pm.
Blue Exchange and FEP
are not available on Sun.
Blue Shield of California Mon - Sat 12 am - 4 am,
10 pm - 11:59 pm PST
Sun 12 am - 11:59 pm
PST
Blue Shield Washington (Regence) Sat evenings.
Last weekend of month,
extended maintenance Sat
evening - Sun morning.
Brief outages Mon - Fri
7:30 pm - 9 pm PST.
BlueChoice Healthplan of South Carolina No downtimes
Medicaid
Bluegrass Family Health No downtimes
Bravo Health No downtimes
Bridgestone Americas Inc No downtimes
Bridgeway Arizona No downtimes
Buckeye Community Health No downtimes
California Medicaid (Medi-Cal) 2 am - 4 am daily
Capital Blue Cross (Pennsylvania) Sun 5 am - 8 am
Other times possible
depending on maintenance
requirements
CarePlus Health Plan No downtimes
CareSource Health 3 am - 3:15 am daily
Cariten Healthcare No downtimes
Cariten Senior Health No downtimes
Carpenters’ Health and Welfare Trust Fund of No downtimes
St. Louis
CDS Group Health No downtimes
Celtic Insurance No downtimes
CeltiCare No downtimes
Cenpatico - Arizona No downtimes
Cenpatico - Florida No downtimes
Cenpatico - Illinois No downtimes
Cenpatico - Indiana No downtimes
Cenpatico - Kansas No downtimes
Cenpatico - Kentucky No downtimes
Cenpatico - Massachusetts No downtimes
Cenpatico - Ohio No downtimes
Cenpatico - South Carolina No downtimes
Central Reserve Life Insurance Company No downtimes
Central States Funds No downtimes
CHAMPVA / Spina Bifida / Children of No downtimes
Women Vietnam Veterans
Christian Brothers Services No downtimes
Cigna Sun 12:01 am - 10 am
EST
Colorado Access No downtimes
Colorado Medicaid Sun 12 am - 1 am
Community Care of Oklahoma No downtimes
Connecticut Medicaid 1:30 am - 1:45 am daily
Sun 4 am - 6 am
Mon - Thu 10:45 pm - 11
pm
Wed 4 am - 5:30 am
Continental General Insurance Company No downtimes
© 2010 Emdeon Business Services LLC. All rights reserved.
Payer Maintenance Schedule
Payer Name Maintenance Schedule
Cooperative Benefit Administrators (CBA) No downtimes
CoreSource (FMH) No downtimes
CoreSource (Little Rock) No downtimes
CoreSource (MD, PA, IL) (Includes NC and No downtimes
IN.)
CoreSource (OH) No downtimes
Coventry: Advantra Freedom No downtimes
Coventry: Advantra Savings No downtimes
Coventry: Advantra (Texas, New Mexico,
Arizona Only)
No downtimes
Coventry: Altius Health Plans No downtimes
Coventry: Coventry Health Care Carelink No downtimes
Coventry: Coventry Health Care Carelink
Medicaid
No downtimes
Coventry: Coventry Health Care CareNet No downtimes
Medicaid
Coventry: CHC Florida/VISTA/Summit No downtimes
Coventry: CHCcares South Carolina No downtimes
Coventry: Coventry Health and Life – Nevada No downtimes
Coventry: Coventry Health and Life –
Oklahoma
No downtimes
Coventry: Coventry Health and Life –
Tennessee
No downtimes
Coventry: Coventry Health Care – Federal No downtimes
Coventry: Coventry Health Care National No downtimes
Network
Coventry: Coventry Health Care of Delaware No downtimes
Coventry: Coventry Health Care of Georgia No downtimes
Coventry: Coventry Health Care of Iowa No downtimes
Coventry: Coventry Health Care of Kansas No downtimes
Coventry: Coventry Health Care of Louisiana No downtimes
Coventry: Coventry Health Care of Nebraska No downtimes
Coventry: CoventryCares No downtimes
Coventry: CoventryCares of Kentucky No downtimes
Coventry: CoventryOne No downtimes
Coventry: Diamond Plan (MD Medicaid) No downtimes
Coventry: Group Health Plan (GHP) No downtimes
Coventry: HealthAmerica/HealthAssurance of No downtimes
Pennsylvania (HAPA)
Coventry: HealthCare USA (HCUSA) No downtimes
Coventry: OmniCare Health Plan No downtimes
Coventry: Mail Handlers Benefit Plan No downtimes
Coventry: MHNet Behavioral Health No downtimes
Coventry: Missouri No downtimes
Coventry: Nebraska Medicaid No downtimes
Coventry: PersonalCare No downtimes
Coventry: Southern Health Services (SHS) No downtimes
Coventry: University of Missouri No downtimes
Coventry: Vista (MCD, FHK, LTC) No downtimes
Coventry: Wellpath Select/Coventry Health No downtimes
Care of the Carolinas
Director’s Guild No downtimes
District of Columbia Medicaid No downtimes
Essence Healthcare No downtimes.
Fallon Community Health Plan No downtimes
Federated Insurance Company No downtimes
Florida Medicaid Sat 11 pm - Sun 4 am
Freedom Blue Payer will inform vendor
Fresenius Medical Care No downtimes

Payer Name Maintenance Schedule
GEHA (Government Employees Health
Association)
Mon - Sat 5 am - 6 am, 5
pm - 6 pm
Thu 6 pm - 10 pm
(occasionally for network
maintenance)
Every 3 rd Fri of the month 6
pm - 7 pm
Sun 1 pm - 8 pm, 9 pm -
9:45 pm
Generations Healthcare No downtimes
Georgia Medicaid Thu 3:30 am - 4 am
Fri 1 am - 1:30 am
Sat 11:30 pm - Sun 6 am
Sun 1 am - 3 am
Great-West Healthcare No downtimes
Group Practice Affiliates No downtimes
Harmony Health Plans (WellCare of Florida) No downtimes
Harvard Pilgrim Health Care No downtimes
Hawaii Medicaid 4 am - 6 am daily
Hawaii Medical Services Association (BCBS
Hawaii)
Second and fourth Monday
of each month: 2 am - 6
am CST.
Hawaii time zone: Sun 10
pm – Mon 2 am
Health Alliance Brief outages during off
hours; no scheduled
downtimes
Health Choice Arizona 3 am - 3:15 am daily
Health Net Federal Services – TRICARE
North Region
No downtimes
Health Net 4th Thu of month, 5 pm - 9
pm PST
Health Partners of Philadelphia No downtimes
Health Services for Children with Special
Needs
No downtimes
HEALTHe Exchange No downtimes
HealthEase (WellCare of Florida) No downtimes
HealthEase Kids (WellCare of Florida) No downtimes
Healthfirst New Jersey No downtimes
Healthfirst New York No downtimes
HealthMarkets – Chesapeake National Life No downtimes
HealthMarkets – Mega Life and Health
Insurance
No downtimes
HealthMarkets – Mid-West National Life No downtimes
HealthMarkets – Transamerica Life No downtimes
HealthPlus of Michigan No downtimes
HealthSmart Benefit Solutions No downtimes
Healthy Texas No downtimes
Horizon New Jersey Health Available 24/7 with regular
maintenance scheduled
the 2nd Sat of each month;
outage may last from late
Fri - Sun afternoon.
Humana Sun 2 am - 3 am
Idaho Medicaid Sun 12 am - Mon 1 am
IlliniCare Health Plan No downtimes
Illinois Medicaid 3 am - 3:30 am daily
Independence Blue Cross (Pennsylvania) Sat 10:45 pm - Sun 11 am
FEP hours of availability:
Mon - Fri 8 am - 7 pm, Sat
8 am - 5 pm
Indiana Medicaid Sun 12 am - 1 am
Inland Empire Health No downtimes
Integrated Mental Health Services No downtimes
© 2010 Emdeon Business Services LLC. All rights reserved.
Payer Maintenance Schedule
Payer Name Maintenance Schedule
Inter Valley Health Plan No downtimes
Intracorp No downtimes
Iowa Medicaid Mon 1 am - 1:30 am
Jackson Memorial Hospital Health Plan 3 am - 3:15 am daily
Johns Hopkins HealthCare Second Friday of the
month from 5 AM until 6
AM EST
Kaiser Foundation Health Plan of Colorado Mon - Fri 11:30 pm - 2 am
PST
Sat & Sun 12 am - 4 am
PST
Kaiser Foundation Health Plan of Hawaii Mon - Fri 11:30 pm - 2 am
PST
Sat & Sun 12 am - 4 am
PST
Kaiser Foundation Health Plan of Ohio Mon - Fri 11:30 pm - 2 am
PST
Sat & Sun 12 am - 4 am
Kaiser Foundation Health Plan of the Mid-
Atlantic
Kaiser Foundation Health Plan of the
Northwest
PST
Mon - Fri 11:30 pm - 2 am
PST
Sat & Sun 12 am - 4 am
PST
Mon - Fri 11:30 pm - 2 am
PST
Sat & Sun 12 am - 4 am
PST
Kaiser Permanente of Georgia Mon - Fri 11:30 pm - 2 am
PST
Sat & Sun 12 am - 4 am
PST
Kaiser Permanente of Northern California Mon - Fri 11:30 pm - 2 am
PST
Sat & Sun 12 am - 4 am
PST
Kaiser Permanente of Southern California Mon - Fri 11:30 pm - 2 am
PST
Sat & Sun 12 am - 4 am
PST
Kansas Medicaid Fri 1:00am – 5:00 am CST
Kentucky Medicaid 12 am - 1 am daily EST
Maintenance as needed
beginning 12 am Sun EST
Kempton Company (The) No downtimes
Kentucky Spirit Health No downtimes
Key Benefit Administrators (Indianapolis, In) No downtimes
Keystone Mercy Health Plan Brief outages for
maintenance
Louisiana Healthcare Connections No downtimes
Louisiana Medicaid Sat 7 pm - 9 pm
Lovelace Health Plan No downtimes
Magnolia Health Plan No downtimes
Maine Medicaid 3 am - 3:15 am daily
Managed Health Services Indiana No downtimes
Managed Health Services Wisconsin No downtimes
Maricopa Care Advantage (Arizona) No downtimes
Maricopa Health Plan (Arizona) No downtimes
Maryland Medicaid No downtimes
Massachusetts Medicaid Tue & Fri 5 am - 7 am
MDWise Hoosier Alliance Available 24/7 with regular
maintenance scheduled
the 2 nd Sat of each month;
outage may last from late
Fri - Sun afternoon.
Medica No information

Payer Name Maintenance Schedule
Medical Card System No scheduled downtimes
Medical Mutual of Ohio Sun 5 am - 8 am EST
Medicare Part A & B No scheduled downtimes
Medico Insurance Company No information
Mega Life – Oklahoma City No downtimes
Mercy Care Plan (Arizona) No downtimes
Meridian Health Plan of Illinois No downtimes
MetLife Dental Family Mon 11 pm - Sun 12 am
Tue 11 pm - Wed 3 am
Wed 11 pm - Thu 3 am
Thu 11 pm - Fri 3 am
Fri 11 pm - Sat 3 am
Sat 4 pm - 5:30 pm
Sun 2 am - 9 am
Holiday schedule times
vary
Metropolitan Health Plan No downtimes
Michigan Medicaid No downtimes
Michigan Medicaid Pending Eligibility No downtimes
Michigan MIChild No downtimes
Minnesota Medicaid Mon 2 am - 5:30 am
Sun 12 am - 1 am
Sun 5 am - 5:30 am
Mississippi Medicaid Sun 12 am - 1 am
Mississippi State Employees and Teachers Mon 2 am - 4 am
Health Plan
Missouri Medicaid 12 am - 2 am daily
Thu 2 am - 3 am
Sun 2 am - 6 am
MMSI (Mayo) No downtimes
Molina Healthcare of California No downtimes
Molina Healthcare of Florida No downtimes
Molina Healthcare of Michigan No downtimes
Molina Healthcare of Missouri No downtimes
Molina Healthcare of New Mexico No downtimes
Molina Healthcare of Texas No downtimes
Molina Healthcare of Utah No downtimes
Molina Healthcare of Washington No downtimes
Montana Medicaid Sat 11 pm - Sun 5 am
Mountain State Payer will inform vendor
Mutual of Omaha Sat 9 pm - 2 am Sun, all
day Sun.
Available beginning Mon at
2:15 am.
MVP Health Care (New York) Mon 11 pm - Tue 6 am
Tue 11 pm - Wed 6 am
Wed 11 pm - Thu 6 am
Thu 11 pm - Fri 6 am
National Association of Letter Carriers No downtimes
(NALC)
Nationwide Health Plans No downtimes
Nevada Medicaid No downtimes
New Hampshire Medicaid No downtimes
New Jersey Medicaid 12 am - 5am daily
New Mexico Medicaid Mon 1 am - 1:30 am
Sat 11 pm - Sun 4 am
New York Medicaid 12 am - 2am daily
Nippon Life Benefits No downtimes
North Carolina Medicaid Sat 12 am - 1 am
Sun 1 am - 6 am
North Dakota Medicaid Wed 4 am - 7 am
NovaSys Health No downtimes
‘Ohana Health Plan (WellCare of Hawaii) No downtimes
© 2010 Emdeon Business Services LLC. All rights reserved.
Payer Maintenance Schedule
Payer Name Maintenance Schedule
Ohio Medicaid Mon 6 pm - Tue 3 am
Tue 6 pm - Wed 3 am
Wed 6 pm - Thu 3 am
Thu 6 pm - Fri 3 am
Fri 6 pm - Sat 3 am
Sat 6 pm - Sun 3 am
Sun 2 pm - Mon 12 am
Oklahoma Medicaid 1 am - 5 am daily
Sat 7 pm - 9 pm
Sat 10 pm - Sun 12 am
Oregon Medicaid 1 am - 1:05 am daily PST
10 pm Sun - 1 am Mon
PST
Oxford Health Plans Mon 6 pm - Tue 6 am
Tue 6 pm - Wed 6 am
Wed 6 pm - Thu 6 am
Thu 6 pm - Fri 6 am
Fri 6 pm - Sat 6 am
Sat 6 pm - Mon 6 am
PacifiCare of Arizona (HMO) 3 am - 3:15 am daily
PacifiCare of California (HMO & POS) Sun 11 pm - Mon 1:30 am
PacifiCare of Colorado (HMO) No downtimes
PacifiCare of Oklahoma (HMO & POS) Sun 11 pm - Mon 1:30 am
PacifiCare of Oregon (HMO & POS) Sun 11 pm - Mon 1:30 am
PacifiCare of Texas (HMO & POS) Sun 11 pm - Mon 1:30 am
PacifiCare of Washington (HMO & POS) Sun 11 pm - Mon 1:30 am
Partnership Health Plan of California No downtimes
Passport Advantage No downtimes
Passport Health Plan Available 24/7 with regular
maintenance scheduled
the 2 nd Sat of each month;
outage may last from late
Fri - Sun afternoon.
Pennsylvania Medicaid Sun 12 am - Sun 1 am
Mon - Sat 3 am - 3:15 am
Peoples Health No downtimes
Personal Insurance Administrators (PIA) No downtimes
PHCS Savility Payers No downtimes
Phoenix Health Plan Sun 3 am - 3:15 am
Physicians Mutual Insurance Company No downtimes
Pittman and Associates No downtimes
Preferred Health Systems No downtimes
PreferredOne No downtimes
PrimeWest Health No downtimes
Principal Financial Group (Principal Life) Sun 7 pm - Mon 5:45 am
Mon 11 pm - Tue 5:45 am
Tue 11 pm - Wed 5:45 am
Wed 11 pm - Thu 5:45 am
Thu 11 pm - Fri 5:45 am
Fri 11 pm - Sat 5:45 am
Sat 7 pm - Sun 5:45 am
Priority Health Second weekend of the
month. Variable time slot.
Providence Health Plan 3 am - 3:15 am daily
Puerto Rico Medicaid No downtimes
QuikTrip Corporation No downtimes
Recall Systems No information
Rocky Mountain Health Plan 3 am - 3:15 am daily
San Francisco Health Plan No downtimes
San Joaquin Health Plan No downtimes
Schaller Anderson Aetna IL Medicaid No downtimes
Schaller Anderson Integral Quality Care FL No downtimes
Schaller Anderson MajestaCare VA No downtimes
Schaller Anderson Mercy Care No downtimes

Payer Name Maintenance Schedule
Schaller Anderson Texas CHRISTUS No downtimes
Select Health of South Carolina Available 24/7 with regular
maintenance scheduled
the 2nd Sat of each month;
outage may last from late
Fri - Sun afternoon.
Senior Care Action Network (SCAN) HMO No downtimes
Significa Benefit Services Sun 10:30 pm - Mon 3 am
Mon 10:30 pm - Tue 3 am
Tue 10:30 pm - Wed 3 am
Wed 10:30 pm - Thu 3 am
Thu 10:30 pm - Fri 3 am
Fri 10:30 pm - Sat 3 am
Sat 10:30 pm - Sun 3 am
South Carolina Medicaid No downtimes
South Dakota Medicaid Sun 12 am - 1 am
Special Agents Mutual Benefit Association No downtimes.
(SAMBA)
Standard Life and Accident Insurance Co. No downtimes.
StayWell (WellCare of Florida) No downtimes
StayWell Kids (WellCare of Florida) No downtimes
Star HRG No downtimes
StudentResources No downtimes
Sunshine State Health Plan No downtimes
Superior Health Plan Texas No downtimes
Tennessee Medicaid (TennCare) Sun 12 am - 1 am, 5 am -
9 am, 4:30 pm - 6:30 pm
1st day of the month 5 am -
6 am
TexanPlus North Texas Area No downtimes
TexanPlus Southeast Texas Area No downtimes
Texas Medicaid Sun 6 pm - 11:59 pm
The Kempton Company No downtimes
Three Rivers Health Plan (Unison Health No downtimes
Plan)
Today’s Health No downtimes
Today’s Options No downtimes
Tribute/SelectCare of Oklahoma No downtimes
TRICARE Sun 3 pm - Mon 6 am
TRICARE North Region – Health Net Federal No downtimes
Services
Triple-S Salud (BCBS of Puerto Rico) No scheduled downtimes
Trustmark Insurance No downtimes
Tufts Health Plan No downtimes
UMR Wausau No downtimes
UniCare No downtimes, except
monthly updates around
7:30 pm EST
Union Pacific Railroad Employes Health No downtimes
Systems
UnitedHealthcare Sat 6 pm - Mon 6 am EST
Tue - Fri 2 am - 5:59 am
EST
Certain applications may
be unavailable every other
week Sat 6 pm - Mon 6 am
EST.
UnitedHealthcare Plan of River Valley No downtimes
UnitedHealthcare Shared Services No downtimes
Universal Care of California No downtimes
University Family Care No downtimes
University Physicians Care Advantage No downtimes
(Arizona)
© 2010 Emdeon Business Services LLC. All rights reserved.
Payer Maintenance Schedule
Payer Name Maintenance Schedule
University Physicians Healthcare Group No downtimes
(Arizona)
USAA Life Insurance Company No downtimes
VA Fee Basis Program No downtimes
Vantage Health No downtimes
Vermont Medicaid Sun 12 am - 1 am
Virginia Medicaid No information
VNS CHOICE No downtimes
Washington Medicaid Mon 1 am - 1:30 am
Sat 11 pm - Sun 4 am
WEB-TPA No downtimes
WellCare Health Plans (WellCare of
No downtimes
Florida,Georgia, New York, Connecticut, New
Jersey, Louisiana, Ohio, Texas)
Wells Fargo Third Party Administrators (CHIP No downtimes
and PEIA)
West Virginia Medicaid Mon 1 am - 1:30 am
Sat 11 pm - Sun 4 am
Western Health Advantage No downtimes
Wisconsin Chronic Disease Program Mon - Fri 4 am - 5 am
Thu 11:59 pm - Fri 4 am
3rd Sat 11:30 pm - Sun 6
am
Wisconsin Medicaid Mon - Fri 4 am - 5 am
Thu 11:59 pm - Fri 4 am
3rd Sat 11:30 pm - Sun 6
am
Wisconsin Well Woman Program Mon - Fri 4 am - 5 am
Thu 11:59 pm - Fri 4 am
3rd Sat 11:30 pm - Sun 6
am
World Insurance No downtimes
Writer’s Guild No downtimes
Wyoming Medicaid Mon 1 am - 1:30 am
Sat 11 pm - Sun 4 am