Calibration System Manual - Agilent Technologies

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EMG Quality
Calibration System Manual Doc # epsg1024153
Revision No: 42 Page 10 of 48
Document URL: http://sharedoc.collaboration.agilent.com/sites/EMG-
Wide/SD/ISO/ISO%2017025/EMG_CSM_epsg1024153.pdf
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4.0 Management Requirements
4.1 Organization
4.1.1 This document applies to EMG, which is an organization within Agilent Technologies.
The facilities within EMG are capable of providing or obtaining a complete array of testing
and/or calibration services.
4.1.2 The description of how Agilent Technologies has established its calibration program is
described in Section 1, "Purpose", in this document.
4.1.3 The laboratory management system for each calibration area covers all work performed
by the calibration facilities. Please see Section 2, "Scope", in this document.
4.1.4 The organizational arrangements are such that the calibration facilities operate as an
organization; therefore, the organizational arrangements do not adversely affect the quality of
the calibration services. Agilent discourages monetary or other compensation that would
constitute a conflict of interest and affect the technical judgment of individuals involved in the
calibration of product. Engineering, responsible for design of the test process, is generally
separated from production (organizationally) and not rewarded on monthly shipment metrics.
Agilent Technologies Standards of Business Conduct emphasizes uncompromising integrity.
Quality metrics are reviewed by management to evaluate the ongoing quality of work.
4.1.5 General Organizational Requirements
a.) The calibration facilities‟ managers have the necessary authority and resources to ensure
that planning, organizing, directing and controlling the operation is provided to meet quality
and business expectations without departing from established procedures. See section 5.2,
Personnel, for more information.
b.) Every effort is made to ensure that employees working within the calibration facilities
environment are not directly subjected to work related pressures that could compromise the
quality of their work (See 4.1.4). Agilent Technologies Standards of Business Conduct
addresses employee integrity and ethics. Agilent managers are required to review these
standards with their employees every year.
Employees are trained to utilize specific processes to accomplish their tasks and have a clear
understanding of what must be done to realize positive results. Those processes have been
designed with quality measures in place to ensure conformity of the deliverables.
The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use.
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accessing this document from a public site.