Analysis - the City of Rockford

RockStatMarch 12, 2011INFRASTURE, NEIBORHOODS&HUMAN SERVICESOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

FOLLOW UP ANDOPERATIONS REPORTSCommunity DevelopmentPublic SafetyOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Public SafetyRockford Fire DepartmentChief Derek BergstenMay 12th, 2011Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Rockford Fire Department Dashboard2011 YTDMeasure Definition of Measure Benchmark Actual Definition of BenchmarkOrigin ofBenchmarkGeneral Medical, Motor Vehicle, Rescue,EMS & Search and Rescue Incidents etc. -2% 5.15% YTD decrease of 2% or greater 2010 StatsTotal Fires All Fires -6% -5.29% YTD decrease of 6% or greater 2010 StatsStructure Fire Incidents Any fire ocurring in or on a structure -2% 3.41% YTD decrease of 2% or greater 2010 StatsVehicle Fire Incidents Any fire ocurring in or on a vehicle -4% 9.30% YTD decrease of 4% or greater 2010 StatsOutside Fire IncidentsAny fire ocurring outside (grass or brush,dumpster, other trash, equipment) 13% -35.71% No more than 13% YTD increase 2010 StatsOpen Burning IncidentsFires for recreational purposes that are notwithin city ordinances -23% -7.41% YTD decrease of 23% or greater 2010 StatsInspectionsBuilding Inspections performed by the FirePrevention Bureau 183 228 YTD average monthly inspections 2010 StatsArson Clearance RatePercentage of arsons cleared by arrest orexception 17% 9.52% 17% or greater of arsons clearedUCR Data(2009)Public EducationPublic Education presentations performedby Fire Prevention Bureau and staff at FireStations 22 12 Average monthly presentations 2010 StatsSurveys- 911 Customer ServiceTwo survey questions related to 911customer service 90%Receive a rating of Outstanding or94.07% Excellent on 90% or more surveys InternalSurveys- Fire Customer ServiceFour survey questions related to Firepersonnel customer service 90%Receive a rating of Outstanding or94.66% Excellent on 90% or more surveys InternalOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

EMS & Search and Rescue IncidentsFire IncidentsType 2010 YTD 2011 YTD % Change DiffGeneral 5,386 5,690 5.64% 304MVA 305 288 -5.57% -17Rescue 32 40 25.00% 8YTD Total 5,723 6,018 5.15% 295Type 2010 YTD 2011 YTD % Change DiffStructure 88 91 3.41% 3Vehicle 43 47 9.30% 4Outside 42 27 -35.71% -15Open Burning 54 50 -7.41% -4YTD Total 227 215 -5.29% -12Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

HousingCode EnforcementApril Follow-upCharlie Schaefer & Heather SwartzOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Question• How can we coordinate with financial institutions and get funding to trackforeclosures?Response• Tracking of Foreclosures is already taking place through Legal Department asa result of 735 ILCS 5/15-1503 (a) & (b) which requires that notices offoreclosures initiating foreclosure proceedings and notices of confirmationorders completing foreclosure proceedings be sent to the Municipality.• The recognized issue is the securing and maintenance of the structure duringthe foreclosure proceeding, when the owner has walked away and the bank isnot yet responsible for the maintenance.– The changes made by the above statute gave us the ability to collect formowing or clean-up liens but did not include securing (boarding) of vacantproperties.– House Bill 1109 would offer relief to this issue and has been extended toMay 20 th for final action.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Rockford Police Department5/12/2011Scorecard as of 4/30/11Rockford Police Department ScorecardJan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec YTDGroup A OffensesBenchmark 1,664 1,413 1,966 2,055 2,161 2,060 2,273 2,270 2,091 2,074 1,898 1,562 7,0982011 1,343 1,104 1,580 1,816 5,843Group B OffensesBenchmark 1,342 1,293 1,456 1,462 1,494 1,410 1,451 1,427 1,392 1,292 1,204 1,001 5,5532011 1,096 1,074 1,518 1,357 5,045Total Criminal OffensesBenchmark 2,574 2,706 3,421 3,517 3,655 3,469 3,724 3,697 3,483 3,366 3,102 2,563 12,2182011 2,439 2,178 3,098 3,173 10,888Percent Group A Offenses Cleared by Arrest or ExceptionBenchmark 39.0% 51.4% 35.8% 34.4% 35.9% 31.6% 28.6% 30.2% 32.9% 35.0% 33.6% 37.7% 40.7%2011 40.6% 48.0% 36.3% 32.5% 40.9%**benchmark is the average of 2008-2010.**Score based on Standard Deviation of 3 yrs of Month data except Clearances based on 5% Deviation.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Follow-Up from April 2011 MeetingChange Offense Totals to compare months from previous year.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Measure: Graffiti ArrestsGraffiti ArrestsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Neighborhood Development•Vicki MansonOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

HOMEFundsNon-FederalFundsCDBG FundsDemolitionsMonthly Performance2011AnnualTarget% of Target1stQtrJan Feb MarHomeowner Rehabiltation Programs 47 0.00% 0 0 0 0Healthy Neighborhoods 4 0.00% 0 0 0 0RAAHC - # of Households Assisted 250 70.40% 176 64 50 62Discovery Center - Children Assisted 240 0.00% 0 0 0 0# of Acquisitions 2 0.00% 0 0 0 0Homeowner Rehabiltation Programs 32 0.00% 0 0 0 0Rehab & New Construction Units Committed 34 0.00% 0 0 0 0Homebuyer Assistance 9 33.33% 3 1 2 0CDBG Demolitions 25 24.00% 6 5 1 0General Fund/TIF Demoltions N/A N/A 1 0 1 0NSP Demolitions N/A N/A 1 0 0 0Water Hook-up Program 10 0.00% 0 0 0 0Tax Incentive Program 3 0.00% 0 0 0 0Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Mean Equalized Assessed Value Comparison 2001-2009Analysis• New tool available to help determine neighborhoodhealth and create a baseline measurement.• Graph indicates that assessed values haveincreased in focus areas comparable to the overallcity mean but have a lower mean dollar value.Strategic Plan5.2.4 Preserve the existing housingstock and create housing that attracts& retains residential growth.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Percent Change of Equalized Assessed ValueAnalysis• Spikes help demonstrate the success of programsbut also the affect of the economy on values.• Overall value increase: Coronado-Haskell 34.50%,City wide 38.45%, S. Main 60.37%, HOPE VI103.73% and MidTown 40.23% from 2001 - 2009.Strategic Plan5.2.4 Preserve the existing housingstock and create housing that attracts& retains residential growth.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Coronado Haskell Values - 2009Analysis• Mapping tools helpvisualize potentialfocus areas for futureannual plans ortarget areas within afocus area.• First step is todetermine what databest depictsinformation we wantto capture, is readilyaccessible, andreliable.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Coronado Haskell Property Value DifferencesAnalysis• This informationwould be usefulwhen initiatingdiscussion on whereto launch arehabilitationprogram.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Coronado Haskell Owner Occupied ComparisonAnalysis• Layering crime dataand foreclosurescould indicate thebest location for ahomeownershipprogram.• Mapping could alsoindicate the need andlocation for aninvestor programwhen layered with aconditions survey.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Intake / ReferralEligibility DeterminationLoan Processing / Agreement ExecutionConstruction Write UpConstruction ManagementPayouts to ContractorsPre-post puchasing counselingAdditional financial resourcesOther ServicesPerformance Measurement : Develop partnership matrix that determines each partnerand their intended role.Benchmark: Develop matrix.2011 Partnership MatrixX = Partner ResponsibilityGray = Not ApplicableBlank = City ResponsibilityDevelopers (CHDO's & Private) When possible X X X XFamily Credit ManagementXXRockford Area Affordable Housing CoalitionEmployer Assisted Housing ProgramX X X X X XRockford Area Affordable Housing CoalitionFuture Rehabilitation Program203(k) Lender(s)To be determinedInvestors/Rental PropertiesGet The Lead OutX X X X X X X XCity of Rockford Human Services DepartmentHealthy Neighborhoods Sub Recipients X X X XHomebuyer Advantage Program (City TA)Neighborhood Housing Services of FreeportRockford Area Affordable Housing CoalitionIHDA Home Modification ProgramX X X X XNorthwestern Illinois Area Agency on AgingRegional Access Mobiliization ProjectRAMP ProgramXX X X X X XXXXXRegional Access Mobiliization ProjectWater Hook Up ProgramXXCity of Rockford Public Works DepartmentOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Highlights• Second year of Boot Camp, amultifaceted partnership• Private funds leveraged the$35,960.97 - NeighborhoodStabilization Program Funds• Developer - Rockford Area Realtors(RAR)• Anticipated Completion Date - July1, 2011 (transfer of title from RAR towinner)• A concept which lead to:-Acquisition, rehab, and sale of aforeclosed property (948 GrantAvenue)-Provided educational seminars onhousing-Created awareness of Focus AreaRehabilitation Program-53 applications received in 2011-28 for Garrison Area - 53%-In 2010 only one other areareceived 28 applicationsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Human Services•Community Services•Jennifer JaegerOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

3.4 Safe and affordable housingOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Measure: The Illinois Home Weatherization Assistance ProgramBenchmark: Number of homes completed in this program.Analysis45% of Eligible Homes are in Processor Complete69% of Assessedhomes have beencompleted# of homes eligiblewaiting forassessment# of assessmentscompleted• Funding is $1.8 Million ARRA/$123K DOE• 629 Homes have been identified aseligible for the program.• 286 Assessments have beencompleted.• 199 Homes have been completed• 77% of ARRA funds are obligated tohomes either completed or in process.Strategic PlanHousing stock that attracts andretains residential growthOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Measure: The Illinois Home Weatherization Assistance ProgramBenchmark: Number of homes completed in this program.AnalysisValley View• Multi Unit Projects• Three multi unit buildings have beenidentified as eligible for the programand are in process.• This includes 128 units at RocktonTerrace, 167 units at Valley Viewand 120 units at Shadley.• This multi unit work is expected to fullyexpend our ARRA fundingShadleyStrategic PlanHousing stock that attracts andretains residential growthOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

5.2 Support balanced growth of everyneighborhood through an integratedapproachOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Measure: Neighborhood Revitalization ProjectsBenchmark: Number of homes /neighborhoods impactedAnalysisHistory and 2011 ProjectionsProject One- SWEEP- provides exteriorblight clean up for elderly/disabled lowincomehouseholds that cannot complete thework due to physical limitations.Project Two- RUM- provides rehab andrepair for qualified home owners in Weedand Seed areasProject Three- Community Gardens –provides funding for nutritional andattractive gardens within neighborhoods.Strategic PlanSupport balanced growth of everyneighborhood through anintegrated approachOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Public Works DepartmentMay 12, 2011Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Engineering Services•Marcy Leach, Engineering Operations ManagerOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

EngineeringMonthly Performance2011MonthlyTargetJan Feb Mar Apr May Jun# of Site Plans Reviewed7 0 1 3 4% of Site Plans Reviewed in less that 14 days95% 100% 100% 100% 75%# of Development Plans Reviewed1 3 0 0 1% of Develop. Plans Reviewed in less than 21 days 95% 100% 100% 100% 100%# of ROW Permits Issued100 96 69 110 129% of ROW Permits Issued in 1 day95% 95.8% 100.0% 99.1% 95.3%# of Driveway Permit Issued10 0 0 4 4% of Driveway Permits Approved in 1 day95% 100% 100% 100% 100%Pavement Striping Drawn in GIS (mi)2.5 0 0 0.78 0ADA Ramps Drawn in GIS30 14 81 12 2Water Services Drawn in GIS50 73 118 54 138Fire Hydrants Drawn in GIS10 23 12 14 6Water Valves Drawn in GIS20 50 30 33 35# of Storm Structures Drawn in GIS200 56 265 291 66# of Storm Structures Inspected250 731 284Storm Sewer Pipe Drawn in GIS (mi)3 0.7 4.5 4.6 0.8Storm Sewer Pipe Inspected (mi)Street Lights Removed by ComEd5300 26 39 216 91Illicit Discharge Inspections On Site 2 0Illicit Discharge Inspections In Pipe/Stream 0.00Pavement Miles Inspected18 0.8 0.0Record Drawings Scanned400 431 700 533 0Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Street Light ReductionProgram•Marcy Leach, Engineering Operations ManagerOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Strategic Plan:Reduce the number of streetlight rentals from Commonwealth Edisonto cut the City’s budget by $500,000 leaving intersection lighting whilereducing mid-block lightingPublic Works Desired OutcomeDecrease streetlight redundancywithout compromising trafficsafetyReduce energy consumptionGood stewardship of taxpayer dollarsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Streetlight Reduction PlanAnalysis• Inventory of all arterial, collector,and residential roadway lighting inall 14 wards• Prioritize removal• Based on redundancy and trafficsafety• Arterial and Collector levelprimary plan• Residential secondary planStrategic Plan•Remove corridor areas at one time forefficiency•Remove only non-decorative styles formaximum savingsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Charles StreetOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Charles StreetBy the NumbersAnalysis47Lights• LightsremovedfromCharles St$12.67• Averageamount perlightremoved$595.82• AverageMonthlySavings• Results in yearly savings of$7,149.84 on equipment alone• Reduction in energy use increasessavingsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Total Streetlights Removed as of April 30, 2011Street Light ProjectNumber of LightsAlpine / Newburg to Harrison and 3 north of Newberg 49Charles Street / 20 th St. to Alpine 4711th Street / Sandy Hollow to Harrison 1511th Steet / Harrison to Charles 23Trainer Road 1Kishwaukee Street/ Broadway to Oak 18Kishwaukee Street/ Harrison to Boeing 19Auburn Street 36South Central / Ogilby to Montague 50School Street / Kilburn to Pierpont 51Mulberry / Rockton to Pierpont 39Seminary / Harrison to College 42West State / Pierpont to Springfield 31Johnston Ave 112830 Collins St (in overgrown paper alley) 1Total 433Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Capital Improvements•Jeremy Bahr, CIP Operations ManagerOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

2011 CIP Projects ReviewRoad To From Begin FinishedSpring Brook Rd. - ARRA Mulford Rd. Imperial Oaks Dr. May 2nd June 30thArterial Package #2 Various Various May 15th June 30thProspect St. Rural St. E. State St. May 16th June 30thResidential Resurfacing Various Various May 30th July 29thCW Street Repair #1 Various Various May 30th July 11thCuster Ave. C&G Huffman Blvd. Ridge Ave. June 1st June 15thArterial Package #1 Various Various June 1st July 29thKishwaukee St. Brooke Rd. Sandy Hollow Rd. June 7th September 30thSpring Brook Rd. Summerfield Rd. Bell School Rd. June 15th September 1stKilburn Ave. Jefferson St. Glenwood Ave. * *Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

2011 CIP Projects ReviewCentral Ave. Bridge – In construction, completed by July 8 thMorgan St. Bridge – Planned to begin construction this summerStone Ridge Bridge – Begin and complete construction this yearFairview Blvd. Bridge – Begin and complete construction this year.Riverwalk – In construction, scheduled completion next yearOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

2011 CIP Projects ReviewSouth Main St. – Phase II completed this year, constructionstarting next yearMain and Auburn Roundabout – Phase II completed this year,construction starting next yearWest State St. – Phase II complete this year, construction startingnext yearOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Street & Transportation• Mark Stockman – Superintendent• Kwame Calvin – Operations ManagerOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Traffic Operations Street OperationsMonthly Performance2011MonthlyTargetJan Feb Mar Apr May Jun% Pothole CSR's Closed During Reporting PeriodArterial Pothole Requests - Average Days to Close# of Miles of Streets Swept# Trees Trimmed% Forestry CSR's Closed During Reporting PeriodForestry Requests - Average Days to CloseSnow/Ice Requests - Average Days to CloseSnow/Ice Requests Closed - % 1 Day or LessOverall Requests - Average Days to Close% Overall Street Requests ClosedGraffiti Removal Time in ≤ 5 days% Signals Repaired Compared to Reported% Signals Replaced Compared to ReportedSignal Bulb Outage Response Time in ≤ 24 hrsCity Street Light Outage Response Time ≤ 5 daysParking Lot Striping % to Plan% Sign Repaired/Replac. to ReportedSigns Repair/Replac. Response Time ≤ 5 days75% 70% 63% 73% 84%5 3 4 6 11350 12675 76 35 91 2975% 63% 62% 70%10 0.4 1.1 1.8 0.0381 0.2 1 090% 90% 79%3 1 2 4.3 0.08580% 77% 77% 61% 85%95% 36%95% 99% 98% 99% 99%95% 100% 81% 100% 100%95% 94% 98% 100% 96%95% 100% 100% 100% 100%95%95% 100% 100% 100% 100%95% 100% 100% 99% 99%Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Measure: Tree Species DiversityBenchmark: Attain a level of diversity whereby no species exceeds 10% of the total tree canopy.45%40%35%30%25%20%15%10%5%0%AnalysisSpecies Diversity • Although ash trees are no longerallowed to be planted on City ROW,there is a need to discourage mapleplantings and move toward otherspecies.• Maples are an area of great concern ifa pest were to appear similar to EAB.Strategic PlanTo maintain & develop an attractive,sustainable, & safe transportationsystem.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Measure: Tree RemovalsBenchmark: Removal of all dead, diseased or hazardous trees within the City of RockfordAnalysis$450,000$400,000$350,000$300,000$250,000$200,000$150,000$100,000$50,000$0Removal Cost2008 2009 2010200820092010• Average removal cost over the past 3years is $375,000.• It is anticipated that removal costs willrise during the next 5 to 10 years dueto EAB.Strategic PlanTo maintain & develop an attractive,sustainable, & safe transportationsystem.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Measure: Ratio of new tree plantings vs. removalsBenchmark: Plant 1 new tree for each removal900800700Analysis• 2008 showed the most significantincrease in tree plantings due to theHarrison Ave. reconstruction.60050040030020010002008 2009 2010New TreesRemovalsStrategic PlanTo maintain & develop an attractive,sustainable, & safe transportationsystem.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Reforestation Plan – Filling The Void• 2011 – Utilize existing budget and/or grant funding to providereplacement trees for planting in highly visible areas.• 2012 and beyond – Use $50,000 in CIP funding to leverageadditional monies from grants and to collaborate with the newlyformed “Community Tree Advocate” group under the umbrella ofKlehm Arboretum. It is proposed that this group establish a 50/50tree planting program within the City of Rockford. Citizen “buy in”will be a critical factor in this process as we will need them toprovide some funding and regular tree watering.• Cost – Replacement tree costs will average $200 per tree lessplanting fees. That will require a minimum commitment per annumof $120,000 to replace trees that have been removed.Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Public Works - Water Division•Tim Holdeman, Water SuperintendentOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Water OperationsFinancial Production Customer Service DistributionMonthly Performance2011MonthlyTargetJan Feb Mar Apr May JunEmergency Repair Time (hours) 3 2.7 2.3 1.7 2.6% of Total Repairs That Are Planned 80% 59% 45% 78% 80%Emergency JULIE Locate Response Time (hrs) 2 0.7 0.8 0.8 0.8Backlog of Non-Emerg Repairs (Weekly Avg) 25 11 13 15 15# of Winter Backlog Jobs 130 74 90 107 78Water Main Flushed (mi) 5 11 44Average # of Days to Correct Meter Problem 30 25 25 22 23# of Days for First Available Scheduling 3 0.4 0.8 0.6 0.7% of Citizens Receiving 1st Choice Scheduling 90% 98% 99% 98% 98%Call Center Pick Up Response Time (sec.) 15 12 9 10 10% of Calls Dropped 5% 2.9% 3.5% 5.0% 4.0%% Meeting Demand for Water Pumped 110% 166% 166% 188% 178%Service Pressure Excursions 250 111 131 154 0.6% of Total Maintenance Hrs Available 70% 69% 64% 72% 74%# of Water Quality Complaints 9 4 3 13 4% of Total Production from Rehabed Wells 80% 62% 71% 73% 79%Total Amt Past 30 Days Due as % of Revenue 5% 4.1% 4.1% 3.8% 4.0%Operating Revenue, % of Plan 100% 90% 91% 97% 84%Number of New Water Connections 8 5 0 1 3Office of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Strategic Plan:Support Balanced Healthy Growth of Every NeighborhoodWater Division Desired OutcomesWater System is Reliable andProvides Sufficient Waterto Meet Community NeedsWater QualitySupply& TreatmentDistributionCustomerServiceOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Measure: Water QualityBenchmark: 100% Compliance With Drinking Water StandardsWater System Improvement ProjectStatus - May 2011AnalysisWater System Improvement ProjectGoals• Improve Water Quality• Increase Water Service Pressure• Reduce Unplanned Outages• Eliminate Dilapidated FacilitiesStrategic PlanWater System is Reliable and ProvidesSufficient Water to Meet CommunityNeedsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Measure: Water QualityBenchmark: 100% Compliance With Drinking Water StandardsWater System Improvement ProjectStatus - May 2011AnalysisWater System Improvement Project• $74.5 M Committed• $68 M Spent• $39M in Low-Interest Loans• Over $5M in Grants• Savings of over $15M (P&I)Strategic PlanWater System is Reliable and ProvidesSufficient Water to Meet CommunityNeedsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

% of ProductionJan-09Apr-09Jul-09Oct-09Jan-10Apr-10Jul-10Oct-10Jan-11Apr-11Measure: Percentage of Total Production from Renovated WellsBenchmark: 80%100%80%60%40%20%0%% Total Filtration Plants% Total Non-Filtered WellsAnalysisApril 2011• 36% of total production fromfiltered wells• 43% of total production from nonfilteredwells• 79% of total production fromrenovated wellsStrategic PlanWater System is Reliable and ProvidesSufficient Water to Meet CommunityNeedsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Number of ComplaintsJan-08Apr-08Jul-08Oct-08Jan-09Apr-09Jul-09Oct-09Jan-10Apr-10Jul-10Oct-10Jan-11Apr-11Historical Performance2008 – 162 Complaints2009 – 108 Complaints2010 – 144 ComplaintsMeasure: Water Quality ComplaintsBenchmark: 1.9 Complaints per 1000 Customers (100 per year, 8 per month)35302520151050AnalysisNumber of complaints is highest in mid- tolate-Spring• 2011 YTD – Monthly Avg: 6 (1.4 per 1000)• 2010 – Monthly Avg: 12 (2.7 per 1000),Min/Max: 2/33• 2009 – Monthly Avg: 9 (2.0 per 1000),Min/Max: 4/15Strategic PlanWater System is Reliable and ProvidesSufficient Water to Meet CommunityNeedsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Hydraulic Grade Line (feet)4/22/20114/24/20114/26/20114/28/20114/30/20115/2/20115/4/20115/6/2011Measure: Water Service PressureBenchmark: > 45 p.s.i.E. High Zone Service Pressure1060103810169949729501Start234Analysis• Forth hydraulic pressure zone hasbeen implemented• East High Zone average pressure is 53p.s.i.• West High Zone average pressure is48 p.s.i.Strategic PlanWater System is Reliable and ProvidesSufficient Water to Meet CommunityNeedsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER

Calls per MonthJul-08Oct-08Jan-09Apr-09Jul-09Oct-09Jan-10Apr-10Jul-10Oct-10Jan-11Apr-11Measure: Number of Calls per MonthBenchmark: N/A5000400030002000AnalysisNumber of Calls per Month• Avg. prior to monthly billing: 1580• Avg. after monthly billing: 2600• Average of March & April 2011: 4340• Average Length of Call decreased fromabout 150 seconds to 90 seconds10000Strategic PlanWater System is Reliable and ProvidesSufficient Water to Meet CommunityNeedsOffice of Mayor Lawrence J. MorrisseyLEADING BOLDLY, W ORKING TOGETHER