Release Notes Template - eService Staging Server - Sabre Holdings

Table of ContentsI n t r o d u c t i o nDocument Overview.................................................................................................................................................... 5Release Type and Overview ...................................................................................................................................... 5N e w F e a t u r e s I m p l e m e n t e dEnhancements ............................................................................................................................................................ 6D e f e c t F i x e s I n c l u d e dDefect Fixes Included in This Release ...................................................................................................................... 8I n s t a l l a t i o n a n d U p g r a d e N o t e sSystem Requirements/Prerequisites........................................................................................................................ 10Installation Instructions ............................................................................................................................................. 11Download Directory and File Names ....................................................................................................................... 11Database Modifications ............................................................................................................................................ 12Agency Admin Tool ................................................................................................................................................... 12Expected System Down Time .................................................................................................................................. 13O p e n I s s u e sOpen Issues .............................................................................................................................................................. 14C o n t a c t I n f o r m a t i o nContacts..................................................................................................................................................................... 15A p p e n d i xRelease Schedule ..................................................................................................................................................... 16Sabre Red Workspace Release NotesTable of Contents14 April 2011 iii Confidential and Proprietary Sabre Inc.

IntroductionDocument OverviewThis document contains information regarding the latest release of Sabre® Red Workspace. SabreRed Workspace is the point of sale product for Sabre Travel Network customers. Included in thisdocument you will find the latest enhancements, defect fixes and configuration changes included inthis latest release.Release Type and OverviewRelease IdentificationRelease VersionRelease Date1.4 Early May, 2011Release TypeThis is a minor update which includes new functionality, defect fixes and configuration changes tothe Sabre Red Workspace application.Sabre Red Workspace Release NotesIntroduction14 April 2011 5 Confidential and Proprietary Sabre Inc.

Sabre Red Workspace is now utilizing the original Credentials GUI from MySabre. As a result of thischange, the current content available in Tools/Options/NetCheck Profile/TravelFusion Profile will bereplaced with a link which will open the new Credentials GUI in a new tab. No action is required byusers to update any credentials.In the NetCheck Credential GUI, the description of fields where credentials can be added and editedhas changed. The changes have been done for the following airlines: DAT, Jetstar, Virgin Blue andVolawindjet.Product name changes for Sabre Vacations Canada and Canada-Dynamic Packaging.The names of these two products have changed. Sabre Vacations Canada was renamed to SabreVacations Canada - ITC Packages and the Canada-Dynamic Packaging was renamed to SabreVacations Canada-Dynamic.Renaming Merlin into Sabre Red + MerlinMerlin is a German only tool. Merlin Frontoffice and Merlin Midoffice which have been availableunder Booking Tools have been renamed to Sabre Red+Merlin. Merlin Front-and Midoffice will beno longer visible under Booking Tools, and all content can be accessed under the Sabre Red + Merlintab.Product name changes for non- English countriesThe translations of some product names available in Sabre Red Workspace were updated. CurrentlySabre Red Workspace supports eight languages.Sabre Red Workspace Release NotesNew Features Implemented14 April 2011 7 Confidential and Proprietary Sabre Inc.

EnglishFrenchGermanItalianJapanesePortugueseRussianSpanishConfiguration ManagerConfiguration Manager lets the agency administrator make different products available (or notavailable) to groups of agents or individual agents. It also lets the agency administrator lock groupsof agents or individual agents to delay the delivery of new Sabre Red Workspace software updates forup to 21 days.User Story IDDescriptionLimit of Users being Locked in the Agency Admin ToolThe agency admin can now unlock or lock an unlimited number of users at one time. Prior to thisrelease the limit was set at 1000 users at a time..Defect Fixes IncludedDefect Fixes Included in This ReleaseDefect Brief DescriptionSPR-38980 PNR Services window appears without being activatedSPR-38719 Agency Admin Tools: "Collecting configuration data for all agents" message displayed formore than 2 minutes while loadingSPR-38953 SCCUSTCDE Value Inconsistently Passed to AdserverSPR-38960 Changing area with Scribe script is not working correctly in Red WorkspaceSPR-38219 PNR Services - Update Meal Codes per SAN 5442SPR-39001 Scribe script does not work with specific Bargain Finder Plus CommandSPR-38777 Point & Click functionality is not pre-populating fields for Air/Car/HotelSPR-38743 The previous result of search is displayed when user entered "HELP/" commandSPR-38703 "MASSIVEGOOD"promt appeared after PIN has been establishedSPR-38778 Point & Click problem with Direct Access Air Availability lines greater than 9SPR-38787 Branded fares window stays on top when Red Workspace is minimized.SPR-38512 Scribe Command.Properties for Active Listening not available on a clean installSPR-38828 Encode/Decode correction for country ColombiaSPR-38829 Encode/Decode Correction for airline W3SPR-38831 Encode/Decode correction for airline 6PSPR-38832 Encode/Decode correction for Hotel PUSPR-38826 Encode/Decode Correction for airline 7BSPR-38830 Encode/Decode correction for hotel SBSPR-38827 Encode/Decode Corrections for airline FZSPR-38955 Unable to download canned Sabre scribe scripts if directory does not existSPR-38905 4G1* command for airline 9F causes Red Workspace to Advise Host Disconnect.Sabre Red Workspace Release NotesNew Features Implemented14 April 2011 8 Confidential and Proprietary Sabre Inc.

SPR-38908SPR-38982SPR-38984SPR-39005SPR-38803SPR-38959SRW-5893SRW-5678Error message when user profile is already updated during installation and home drive isnot availableFormat Finder Runtime ErrorRed Workspace not returning proper error response when unauthorized letters/namesare used for passwordsGerman translation of "Add shortcut to the toolbar" when adding agency applicationPFL1 command causes Emulator to freeze or not able to type in commandsProvisioning server logs BLOCK status using SEVERE levelUser locked by Sabre Admin does not show locked icon on the Agency Admin Unlock orLocked Agents windowRemoval of Frequent Traveler SSR (FQTV) from PNR ServicesSabre Red Workspace Release NotesNew Features Implemented14 April 2011 9 Confidential and Proprietary Sabre Inc.

Installation and Upgrade NotesSystem Requirements/PrerequisitesThe Sabre® Red Workspace is a managed client application that is downloaded and installed in a varietyof configurations. The Sabre technical development and quality assurance teams have tested variousscenarios to determine minimum hardware specifications for the end user’s workstation.An installation of the Red Workspace on a workstation that does not meet these specifications may notfunction properly, and cannot be supported by Sabre.Operating System SoftwareMicrosoft Windows XP, Service Pack 2 installedMicrosoft Windows VistaMicrosoft Windows 7 – 32 and 64 bitBasic support for Terminal Services environmento Microsoft Windows Server 2003 & 2008oCitrixMinimum Hardware SpecificationsRecommended Hardware SpecificationsPentium 4 Class or higher processor512 MB RAM1024 x 768 16-bit (High Color) videoresolution500 MB of free disk space for the firstusero20mb for each additionaluser.Core 2 Duo Class or higher processor1.5 GB RAM1024 x 768 16-bit (High Color) videoresolution1GB of free disk space for the first usero20mb for each additionaluser.NOTE: Please be advised that the Minimum Hardware Specifications describe an environment in whichno other applications are running concurrently with Sabre Red Workspace.Web BrowsersMicrosoft Internet Explorer version 6.X, 7.X, or 8.X. Sabre Red Workspace requires 128-bitencryption.Sun Microsystems Java Runtime EnvironmentSabre Red Workspace uses Java 1.6, which is included with the installation software and usedexclusively by Sabre Red WorkspaceAdobe Flash PlayerAdobe Flash Player 9.x or higher. Go here for a quick check of the version you are currentlyrunning.Sabre Red Workspace Release NotesInstallation and Upgrade Notes14 April 2011 10 Confidential and Proprietary Sabre Inc.

Network1. Sabre® Virtual Private Network Connection – Customer-supplied Internet connection56 Kbps or faster (56 Kbps for a single workstation only)Note: Ports 443 & 80 are required for Sabre Red Workspace. Write permission is required to the "etc"directory (host and lmhost files) for the Sabre VPN.2. Private Connection - Dedicated connection to SabreBusiness to Business VPN (B2BVPN)Legacy Frame RelayManaged Network Services (Frame or DSL)Vendor Access Room connectionsNote: Ports 443, 80, 389, 30030, 30031, 30032, and 30051 open for the Workspace communicationprocesses to work properly.RecommendationsThese recommendations will have the greatest impact on Red Workspace usability, but are not requirements.17" monitor or largerDSL or better connection, for users to take advantage of the Sabre Red Workspace’s features2GB RAM and 1.0 GHz processor, to allow office applications to run concurrentlyAfter a user has completes the first time installation of Sabre Red Workspace, the system willautomatically check for updates shortly after each launch. A user will only download updates forcomponents that are part of their personal configuration (i.e., Blueprint). If there are any updates forcomponents which are part of the user’s configuration, the updates will automatically download in thebackground and will not affect the user’s ability to continue using Sabre Red Workspace. After thedownload of system updates completes, the user is prompted to restart the application at theirconvenience to activate the updates.Installation InstructionsFor full details and step-by-step descriptions of the installation process see the Sabre Red WorkspaceInstallation Guide . Many users will simply choose to update their system automatically with nointervention, other than to restart the application when prompted.Download Directory and File NamesFor full details on the directories, file names, and privileges required to install and use Sabre RedWorkspace, please refer to the Advanced Installation Guide . For users who have an IT departmentcontrol their ability to download updates and write new files to Sabre Red Workspace systemdirectories, there are options available to handle Sabre Red Workspace updates as needed. Theseoptions include the following:Sabre Red Workspace Release NotesInstallation and Upgrade Notes14 April 2011 11 Confidential and Proprietary Sabre Inc.

Assigning an “Agency Administrator” who can temporarily lock down end users in theirspan of control so they do not automatically begin downloading system updates. Thisprocess is a feature of the Agency Administrator tool.Using a shared cache that is the repository all client installations of Sabre Red Workspacelook to for the source of new system file updates. This avoids having to download thesystem files across the internet direct to each users’ workstationSetting the “common” directory to be a shared drive location that multiple workstationsuse as the location for system files. This allows for the first user that launches Sabre RedWorkspace and downloads system updates to make the files available to all other userspointing to this directory, and saving multiple downloads.Database ModificationsNote: Not applicable for this release.Agency Admin ToolBy utilizing the Agency Admin Tool you are leveraging the flexibility of the Sabre Red Workspace.You have control over what tools and features your users can see and use within the Red Workspace,and you can control the timing of update delivery to your users. This powerful control over the RedWorkspace supports the efficiency of your users and your operations.The date of the 1.4 release is of importance if you are utilizing the Agency Admin Tool to lock downa set of users to control when the update is delivered to them. The locking function of the AgencyAdmin tool is designed to allow you to lock down a set of users on the last version of the RedWorkspace, and leave other targeted users unlocked for testing purposes, providing the utmostflexibility to test the update prior to a wide deployment in your environment.The implementation is scheduled to complete the evening of April 27, 2011 and will becomeavailable to all agency admins on April 29 th for testing and validation purposes. Please ensure youlock down any users after you receive that update. To lock these users, you need to complete a fewcritical steps as the agency admin, no later than May 2 nd to ensure these users do not receive theupdate on the day of release.- Login to Sabre Red Workspace on April 29 th- 20 minutes after the agency admin logs into Sabre Red Workspace, the agency admin alone willbe automatically updated to the latest 1.4 version. You can also go to “Help””Check forUpdates”- Following this update, you can access the Agency Admin tool and lock all users at your agencyfrom receiving the update on the day of release.For further documentation and additional information on the Agency Admin tool as well as details onthe release, please visit the Sabre Red Workspace community on AgencySabre Red Workspace Release NotesInstallation and Upgrade Notes14 April 2011 12 Confidential and Proprietary Sabre Inc.

Open IssuesOpen IssuesIE 9 is an optional Microsoft update. Sabre Red Workspace is not currently certified on IE 9, but weare aware of this emerging need and are currently working on this.Sabre Red Workspace Release NotesOpen Issues14 April 2011 14 Confidential and Proprietary Sabre Inc.

Contact InformationContactsIf you need help, contact the Sabre Help Desk using either of the following methods:• Agency eServices lists toll free numbers for your local region.• From inside Sabre Red Workspace select Help from the top menu and select Contact Us forcontact information for your region.Sabre Red Workspace Release NotesContact Information14 April 2011 15 Confidential and Proprietary Sabre Inc.

AppendixRelease ScheduleThis schedule will be posted at a later date.Sabre Red Workspace Release NotesAppendix14 April 2011 16 Confidential and Proprietary Sabre Inc.