Bayside Health - Alfred Hospital

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Community Participationin Writing this ReportIn our last Quality of Care Report, we requested feedback from the community via anon-line survey or by making direct contact with staff by telephone. Neither of thesestrategies achieved much response from the community. The lack of response hasresulted in alternative strategies being used for this report.The lack of feedback also prompted us to conduct a focus group with a mix of consumersand staff to gain feedback.The Quality of Care Report for 2007 has been compiled with this feedback in mind and,as in previous years, with active input from Community Advisory Committee membersin relation to content and format.AcknowledgementsThis report was compiled by:• Libby Apps, Quality Improvement and Consumer Coordinator, Sandringham & DistrictMemorial Hospital• Jane Blaxland, Community Advisory Committee member, Bayside Health• Jill Exton, Quality Improvement and Accreditation Coordinator, Caulfield GeneralMedical Centre• Jo Gatehouse, Community Participation Coordinator, Bayside Health• Alexandra Hanton, Administrator & Data Coordinator, Clinical Governance Unit,Bayside Health• Caroline Hedt, Clinical Photographer/Visual Communications Manager, Bayside Health• Nicole Rasmussen, Clinical Governance Improvement Manager, Bayside Health• Rimma Sverdlin, Community Advisory Committee and Cultural Diversity Committeemember, Bayside Health• Emma Watts, Public Affairs Officer, Bayside Health• Margaret Way, Director Clinical Governance, Bayside HealthBayside Health Quality of Care Report editors would also like to acknowledge thecontributions from many patients, carers and staff across the health service, and inputfrom members of Bayside Health’s Community Advisory Committee, Executive Committee,Clinical Governance Committee, Board Quality Committee and Board of Directors.Distribution of the ReportThe Bayside Health Quality of Care Report is distributed to key community and consumergroups as well as to community health centres, local councils and GPs in the catchmentarea. It is made available in waiting rooms and outpatient areas of the hospitals. We alsomake the report available to our staff. It is sent to media outlets and published on theBayside Health website www.baysidehealth.org.au.The report is not translated but it is distributed to key ethnic organisations in touch withethnic communities in an attempt to make it accessible. Consumers who do not readEnglish can contact the Multicultural Adviser, Renee Leighton, on (03) 9076 3026 whowill arrange an interpreter if required to discuss the report.Additional copies can be obtained by phoning (03) 9076 2804.22 Bayside Health
How to Find UsThe AlfredCommercial Road,Melbourne VIC 3004Phone: (03) 9076 2000Fax: (03) 9076 2222Website: www.alfred.org.auMelway reference: 58 B5Car parking: The Alfred has a visitors’car park near the corner of Punt andCommercial Roads. The entrance isfrom Commercial Road. An hourly rateapplies. Metered parking at the front ofThe Alfred in Commercial Road is alsoavailable for up to two hours.Public transport:Trams – 3, 5, 6, 16, 64 & 67 travel alongSt Kilda Road. Alight at the corner of StKilda and Commercial Roads. Tram 72travels along Commercial Road and thereis a tram stop at the main entrance ofThe Alfred.Bus – Routes 216 /219 and, 220 stopoutside The Alfred.Train – The Sandringham linestops at Prahran train station, a5-10 minute walk from The Alfred.Taxis: A taxi rank is located at thefront of The Alfred on CommercialRoad. A taxi phone is available insidethe front door near Main Reception.Caulfield GeneralMedical Centre260 Kooyong Road,Caulfield VIC 3162Phone: (03) 9076 6000Fax: (03) 9076 6434Website: www.cgmc.org.auMelway reference: 67 K3Car parking: Parking is available tovisitors in the hospital grounds for a $4fee (current at time of publication butsubject to change).Public transport:Tram – Route 67 runs from SwanstonStreet, Melbourne, to the corner ofGlenhuntly and Kooyong Roads, ashort distance from Caulfield GeneralMedical Centre.Bus – Route 605 runs from FlindersStreet and stops in Kooyong Road atGates 1, 2 and 3.Train – The Sandringham line stopsat Elsternwick station. You can thencatch a tram up Glenhuntly Road toKooyong Road.Taxis: A taxi phone is availableopposite Main Reception.Sandringham &District MemorialHospital193 Bluff Road,Sandringham VIC 3191Phone: (03) 9076 1000Fax: (03) 9598 1539Website: www.sdmh.org.auMelway reference: 76 K12Car parking: Parking is availableto visitors in the hospital grounds fora $4 fee (current at time of publicationbut subject to change). Parking isalso available in the adjacent streets,however, restrictions apply.Public transport:Train – The Sandringham linestops at Sandringham train station.Bus – Route No. 600 runs between thetrain station and hospital. Alternatively,visitors can catch a Frankston line trainto Moorabbin station and Bus Route:No 825 runs between Moorabbin stationand the hospital.Taxis: A taxi phone is locatedinside Main Reception.Quality of Care Report 2007 23
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