Writing Business Letters â Grade Nine - ODE - Ohio Department of ...
Writing Business Letters â Grade Nine - ODE - Ohio Department of ...
Writing Business Letters â Grade Nine - ODE - Ohio Department of ...
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<strong>Writing</strong> <strong>Business</strong> <strong>Letters</strong> – <strong>Grade</strong> <strong>Nine</strong>Attachment FThree General Types <strong>of</strong> <strong>Business</strong> <strong>Letters</strong>Positive MessagesNegative MessagesPersuasive MessagesPositive Messages• State good news first.• Provide needed details.• Close on a friendly note.Negative Messages• Use a buffer first.• Explain the reason for the negative news.• State the negative news.• Close in a friendly manner.o Offer a constructive suggestiono Look to the futureo Suggest something, if possibleo Ask for something (complaint letters)Persuasive Messages• Capture your reader’s attention.• Sell your product or service.• Motivate your reader to action.11
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