Oakland's Day Centre

OaklandsDay CentreOakland TerraceRhymneyNP22 5EPTel: 01685 840666Fax: 01633 843741Directorate ofSocial Services8209/57

DiningLoungeBathroom

WHERE ARE WE?Oaklands Day Centre is situated at thenorthern end of Rhymney and has easyaccess to public transport and local amenities.WHO CAN USE THE SERVICE?We offer a range of services (includingrespite breaks) for adults of any age withlearning disabilities, physical disabilities ormental health problems. To attend Oaklands,it needs to be agreed in your care plan.WHAT DO WE OFFER?Oaklands is open Monday to Friday from9.00 am to 4.00 pm.A named worker will help you to settle in,introduce you to others and make you feelwelcome. They can help you with plannedactivities of your choice and you can go tothem if you have any queries or problems.We offer a friendly and relaxingenvironment where you can meet othersand develop new skills and interests. Wehave a range of activities available to meetyour individual needs.We have showering facilities and can helpyou with your personal care. We also haveaccess to specialist equipment to make surethat your care is given safely and securely.

We also manage two smaller centres, onein New Tredegar and the other in YstradMynach. These centres provide a locallybased service for people who do not need ahigh level of care.MEALSWe provide two-course lunches and havemenus that are varied and nutritious. We canalso cater for specific diets (e.g. diabetic, lowfat, low salt, etc.).CHARGESThere are charges for attendance and lunchbut this will depend on the outcome of afinancial assessment.COMPLAINTSIf you or your family and friends feel that theservice has let you down, please tell us sothat we can try to resolve the problem.If you remain unhappy (or if we are unableto help you) there are a number of optionsavailable to you.The Directorate of Social Services operatethe “Listening and Learning procedure” forcomplaints. There is a leaflet explaining thisat the Day Centre or you can contact SocialServices direct on freephone 0800 328 4061or e-mail socialservices@caerphilly.gov.uk

You can also contact the Care and SocialServices Inspectorate Wales (CSSIW) on01495 761200 or e-mailCSSIW@wales.gsi.gov.ukAlternatively, you can contact the LocalOmbudsman on 01656 641150 or e-mailask@ombudsman-wales.org.ukFURTHER INFORMATIONIf you have any queries or would likefurther information, please do not hesitateto contact our Adult Services Duty andInformation Team (ASDIT) on:Tel: 0808 100 2500Minicom: 01443 873626E-mail: asdit@caerphilly.gov.ukor you can contact Oaklands direct on:Tel: 01685 840666Fax: 01685 843741

Caerphilly County Borough