2011 annual results - Investors - RBS.com

UK Retail
RBS Group – Annual Results 2011
Year ended Quarter ended
31 December 31 December 31 December 30 September 31 December
2011 2010
2011 2011 2010
£m £m £m £m £m
Income statement
Net interest income 4,272 4,078 1,036 1,074 1,088
Net fees and commissions 1,066 1,100 242 259 316
Other non-interest income (net of insurance
claims) 140 237 35 33 55
Non-interest income 1,206 1,337 277 292 371
Total income 5,478 5,415 1,313 1,366 1,459
Direct expenses
- staff (839) (889) (200) (206) (208)
- other (437) (480) (116) (102) (71)
Indirect expenses (1,423) (1,514) (345) (364) (400)
(2,699) (2,883) (661) (672) (679)
Operating profit before impairment losses 2,779 2,532 652 694 780
Impairment losses (788) (1,160) (191) (195) (222)
Operating profit 1,991 1,372 461 499 558
Analysis of income by product
Personal advances 1,089 993 276 260 275
Personal deposits 961 1,102 214 236 271
Mortgages 2,277 1,984 577 576 557
Cards 950 962 238 231 251
Other, including bancassurance 201 374 8 63 105
Total income 5,478 5,415 1,313 1,366 1,459
Analysis of impairments by sector
Mortgages 182 177 32 34 30
Personal 437 682 116 120 131
Cards 169 301 43 41 61
Total impairment losses 788 1,160 191 195 222
Loan impairment charge as % of gross
customer loans and advances
(excluding reverse repurchase
agreements) by sector
Mortgages 0.2% 0.2% 0.1% 0.1% 0.1%
Personal 4.3% 5.8% 4.6% 4.7% 4.5%
Cards 3.0% 4.9% 3.0% 2.9% 4.0%
Total 0.7% 1.1% 0.7% 0.7% 0.8%
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